Intercom, Inc.

DECEMBER 12, 2019

Most SaaS companies start with a free software offering – providing a preview of their product’s capabilities before encouraging their users to grow into pro or enterprise solutions. In the first month he sold about $150,000 worth of software. Vidyard did the opposite. The results have been staggering.

Reporting Tools 169

Reporting Tools Research Software Onboarding KPIs Customer Experience 169

Userpilot

NOVEMBER 19, 2022

Having trouble deciding which customer service KPI to use? There are some vanity metrics among the KPIs for customer service. So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. What are customer service KPIs?

Onboarding KPIs 98

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 98

Userpilot

JUNE 28, 2024

In this, we’ll explore more benefits of self-serve product analytics and also introduce you to the tools that help you implement this system in your company. TL;DR Self-service analytics is a business intelligence (BI) approach that empowers users to access, analyze, and interpret data without relying on IT or data teams.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Reporting Tools 104

Userpilot

MAY 22, 2024

A/B tests play a crucial role in driving product adoption, which makes it important to choose the right A/B testing software to run them. In this blog, we’ll handpick a few A/B testing tools worth your attention. Optimizely, AB Tasty, Split, Omniconvert, Leanplum, and VWO are some of the best A/B testing tools.

Analytic Tools 105

Analytic Tools Data Visualization Reporting Tools Feedback Software 105

Alchemer Mobile

AUGUST 27, 2020

It is not whether you make mistakes (spoiler alert, you will), but how you learn from them that matters. Learning how to pivot quickly and adjust roadmaps is one of the most important skills a mobile PM can have. Go beyond NPS as a core KPI. Tools like Apptentive are here to help make the process easier.

User Testing 246

User Testing Product Research Feedback Software Research Software 246

The Product Coalition

MARCH 15, 2023

If you’re a financial services product manager, you’ll know that crafting an effective fintech app onboarding process is no small feat. There are challenges unique to financial services that become magnified when dealing with mobile devices. Chances are the ones you frequently use have a simple, intuitive app onboarding process.

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Onboarding KPIs Analytic Tools Research Software Data Visualization 158

Indicative

NOVEMBER 11, 2020

But inside many companies, customer data sits in silos, requiring technical know-how to access and analyze it. Focused on democratizing access to data-driven decision making, Customer Analytics tools empower non-technical users (like marketing and product teams) to make sense of all the data. How long does it take them to come back?

Data Visualization 135

Data Visualization Analytic Tools User Testing Reporting Tools 135

The Product Coalition

SEPTEMBER 9, 2022

As companies usually have many different KPIs, maintaining or growing customer retention is a key KPI that each business commonly shares. You might also be interested in Mobile app KPI dashboard examples and how to use them What is customer retention and why is it so important? How do I measure my retention rate?

Feedback Software 147

Feedback Software Analytic Tools User Testing Data Visualization 147

Userpilot

AUGUST 30, 2021

Which product analytics tools should you be using? How many analytics tools do you need? Some analytic tools are confusing, some are difficult to use, and some are downright irritating, making it hard to access the product growth insights you need. What are product analytics tools? What is product analytics?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

MARCH 2, 2022

On the other hand, KPIs highlight your success in achieving a key result, and metrics provide data you can track to identify bottlenecks in your business. To grade OKRs, use a scoring system on a scale of 0.0 On the flip side, it could be adding new valuable features for the software development team. OKR vs KPI vs Metrics.

Feedback Software 105

Feedback Software Onboarding KPIs Reporting Tools Product Research 105

The Product Coalition

JULY 13, 2020

In order to be data-driven, one has to carefully consider the product analytics tools he is using. However, there are so many vendors on the market that it can easy to lose track of which tools are worth consideration. What is a Product Analytics Tool? What is a Product Analytics Tool?

Data Visualization 84

Data Visualization Analytic Tools Research Software Feedback Software 84

Userpilot

APRIL 23, 2021

In this article, we’ll take a quick look over what a user persona is and how to create one. Then, I’ll go a bit deeper and look into 10 user persona examples for 3 SaaS tools, to showcase how products with several different use cases can have dramatically different personas. How to create a user persona?

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

MAY 8, 2024

Wondering how to build a customer success dashboard for your team? And how to build a dashboard for your customer success team using Userpilot analytics ! TL;DR A customer success dashboard is a kind of report where you can access and visualize all relevant customer success data. Populate your dashboard with up to 30 reports.

Data Visualization 105

Data Visualization Dashboard Onboarding KPIs Analytic Tools 105

Userpilot

NOVEMBER 6, 2023

Userpilot can help measure customer growth and boost retention by tracking user behavior and creating proactive solutions to remove friction, reduce churn, and prompt feature discovery. How different metrics affect MRR. It measures the percentage of customers who stop using your product or service within a specific time frame.

Onboarding KPIs 103

Onboarding KPIs User Testing Feedback Software Customer Feedback 103

The Product Coalition

JULY 8, 2020

The reports you get out of these platforms are keys and deliver real insights on product performance. How to get experience data? In this section, we will see how to collect proactive and organized user feedback that delivers maximum experience data for you and your team. I’m sure you are aware of them already.

Feedback Software 111

Feedback Software Customer Feedback User Testing Data Visualization 111

Userpilot

APRIL 29, 2024

A market segmentation survey is a market research tool. Userpilot is a product growth platform with advanced segmentation features. How to segment customers in Userpilot. By asking targeted questions, businesses can identify who their customers are, what they need, and how they interact with products or services.

Analytic Tools 104

Analytic Tools Research Software Feedback Software Product Research 104

The Product Coalition

NOVEMBER 19, 2019

With a strong desire to deliver a flawless software product faster, companies do their best to introduce a quality assurance function in the project. However, not all of them know how to do it the right way. Customer experience testing With a complex system, it is vital to ensure everything is planned properly.

Reporting Tools 86

Reporting Tools User Testing Product Research Weak Development Team 86

Product Management Lessons from the Trenches

SEPTEMBER 11, 2018

A product operations dashboard is not a report. It is an interactive “real-time” monitoring of key KPIs that not only gives you up to the minute access to critical data but also allows you to slice the data to find answers to questions in real-time. This might require produce changes or changes to how your data is processed 3.

Data Visualization 170

Data Visualization Dashboard User Testing KPI 170

Mixpanel

JULY 8, 2022

To take the guesswork out of measuring the right metrics, today we released the Company KPIs Dashboard template—nine out-of-the-box, fully customizable reports that make it easy for anyone to measure engagement, retention, and growth metrics. But let’s say you are looking for a quick data solution for an upcoming investor presentation.

Data Visualization 131

Data Visualization Dashboard Analytic Tools Reporting Tools 131

Userpilot

NOVEMBER 18, 2023

How to choose the date range for your analysis? How to conduct a period-over-period analysis with Userpilot : Select the metrics you need to analyze. How to conduct a period-over-period analysis with Userpilot : Select the metrics you need to analyze. Determine the right analysis report to use. Customize data points.

Data Visualization 104

Data Visualization Onboarding KPIs Analytic Tools Customer Experience 104

ProductPlan

SEPTEMBER 17, 2019

Product ops is a role still very much in its infancy, but it’s starting to show up more and more in technology company org charts. Product Ops responsibilities: Manage the product management tool stack: Once upon a time product management didn’t have any tools of their own. How to Build a Product Ops Dashboard.

Data Visualization 63

Data Visualization Embedded Analytics Dashboard Reporting Tools 63

Usersnap

SEPTEMBER 21, 2021

How badly do you want to know if your customers are truly satisfied with your services? We go deep here, explaining the purpose of customer satisfaction surveys, different customer satisfaction survey software, and several customer satisfaction sample survey questions. So much you can taste it?

Customer Satisfaction 94

Customer Satisfaction User Testing Feedback Software Product Research 94

Userpilot

JANUARY 15, 2021

Without product analytics, how do you know how to move the needle with your product growth? This post will help you wrap your head around the main concepts in product analytics, and how to implement them to grow your product! It’s the tools and methods you use to understand user behavior within your app.

Data Visualization 90

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 90

Userpilot

JUNE 30, 2024

Lead Product Analyst : A lead product manager leads the product analysis efforts and monitors the research, analysis, reporting , and strategy development. Best tools for product analysts Best tool for Product Analysis ( Userpilot ) : Userpilot gives you insight into your product performance and helps you understand user behavior.

Data Visualization 52

Data Visualization Analytic Tools Research Software Reporting Tools 52

Userpilot

DECEMBER 5, 2023

In this guide, we’ll go over how you can use product analytics to conduct a customer satisfaction analysis in 6 steps, as well as provide tools and tips to do so. There’s no single KPI to measure customer satisfaction. Since you’ll need a reliable tool to perform this analysis.

Data Visualization 97

Data Visualization Customer Satisfaction Analytic Tools User Testing 97

Userpilot

DECEMBER 13, 2021

Best way to track and measure product management KPIs. Product management KPIs help product teams outline and track the business or product success. KPI stands for Key Performance Indicator, and OKR stands for Objectives and Key Results. What are product management KPIs? What’s the difference between KPIs and OKRs?

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

Userzoom

NOVEMBER 18, 2019

During a recent webinar covering the survey ( now available on demand ), Kuldeep Kelkar offered his take on this data, and advised on how experience professionals can not only overcome the top challenges reported by their peers but also how to stay ahead of the emerging enterprise UX trends.

User Testing 91

User Testing Product Research UX Data Visualization 91

Userpilot

JUNE 11, 2021

This is where analytics software comes in. Analytics tools help SaaS businesses generate actionable insights from the data they collect, which then fuels their decisions. But what data should you analyze and how? What types of Analytics software does every SaaS business need? Marketing Analytics Tools for SaaS.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

ProductPlan

FEBRUARY 8, 2022

Ask anyone in the technology world, “what is product management,” and you’ll get a fairly consistent answer. Ask this same cohort to define product operations—and how it differs from product management—and that consistency begins to fade. Regardless of how or why, product operations emerges as the cure to these internal pain points.

Data Visualization 105

Data Visualization Feedback Software Reporting Tools Research Software 105

The Product Coalition

NOVEMBER 24, 2020

On the other hand, the Scrum Master theses also cover, for example, the relationship with the Product Owner, they deal with agile metrics, and how to kick-off an agile transition, thus moving beyond the original framework of the Scrum Guide. especially if a report is readily available in the project management software being used.

Data Visualization 167

Data Visualization Weak Development Team User Testing Software Review 167

Userpilot

JANUARY 23, 2023

Userpilot is a versatile product growth platform that can help you collect the necessary data and build personalized in-app experiences code-free. The main difference is that customer success OKRs set the direction for CS strategies, while CS KPIs measure progress against customer success OKRs. ” KPI vs. OKR.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Onboarding KPIs 97

Mixpanel

JANUARY 19, 2021

Let’s unpack retention analysis for product managers, from high-level goals (what to prioritize) to actionable tips for retention analysis (how to segment retention data) in Mixpanel. You’ve probably seen many business subscriptions getting canceled after an email goes out to your team (“Anybody still using this tool?”). Send message.

Data Visualization 119

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 119

Amplitude

MARCH 21, 2019

But, you would be remiss to completely ignore them because these three phrases hold powerful meaning and are incredibly useful if you know what they represent and how to apply them correctly. What does data-inspired actually mean and how is it different from being data-informed? How to leverage Amplitude for data-driven requests.

Data Visualization 107

Data Visualization Information Reporting Tools User Testing 107

BrainMates

APRIL 21, 2020

We write lengthy market and product requirements detailing the solution we want, “supported” by overly ambitious business cases. Whether the solution we’ve defined is the most effective to sufficiently address the problem? An effective tool is the top-down specification* framework. You can be wrong and rapidly adapt.

Onboarding KPIs 80

Onboarding KPIs Product Research Reporting Tools User Testing 80

Userpilot

JANUARY 16, 2024

A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios. How ChatGPT can benefit product managers Picture this: you’re a product manager juggling a gazillion tasks and your brain feels deflated.

ChatGPT 105

ChatGPT Data Visualization Onboarding KPIs Research Software 105

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. However, it’s important to know when and how to trigger the forms to gather user feedback , for increased response rate and data credibility. Track overall satisfaction with your product or service. Product usage.

Customer Feedback 105

Customer Feedback User Testing Feedback Software Product Research 105

eG Innovations

JULY 30, 2021

As we indicated in our previous blog, AIOps (Artificial Intelligence for IT Operations) refers to the application of machine learning analytics technology that enhance IT operations analytics. Proactively learn about issues that may affect service delivery down the line. 6 Metric aggregation and service quality indicators.

Reporting Tools 59

Reporting Tools Analytic Tools Data Visualization Enterprise 59