article thumbnail

15 Customer Journey KPIs to Track Across Different Stages

Userpilot

Therefore, the KPIs for this stage should include: Net Promoter Score (NPS) to measure customer loyalty and satisfaction. Reviews and ratings to gather testimonials and build advocacy for your product. Consider both leading (future-oriented) and lagging (past outcome-based) indicators for the KPIs.

article thumbnail

How to Make Product Management for Enterprise Systems Work

Mind the Product

I love building enterprise systems, because you get to work with your customers/users every day and literally see their lives change as you release new features. In my case, at Zalando , these are systems for fashion buying, supply chain management, inventory management and procure-to-pay processes (e.g. At Zalando, we changed this.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Optimizing Revenue Beyond Conversion Rate

AB Tasty

Conversion statistics are far easier than other KPI statistics, and they’re the simplest from a maths point of view. This means off-the-shelf code or simple spreadsheet formulas can compute statistics indices for decision, like the chance to win or confidence intervals about the expected gain.

article thumbnail

Product Development Health Check Playbook

The Product Coalition

To ensure you take a holistic approach, review these five key elements of your product development practice: Mindsets Organisation Practices Tools and Technologies Financials 1. We believe that Agile software development practices are some of the best at helping reduce waste and support great product development.

article thumbnail

What Are OKRs In SaaS And How To Implement Them Successfully [Examples Included]

Userpilot

On the other hand, KPIs highlight your success in achieving a key result, and metrics provide data you can track to identify bottlenecks in your business. To grade OKRs, use a scoring system on a scale of 0.0 On the flip side, it could be adding new valuable features for the software development team. OKR vs KPI vs Metrics.

article thumbnail

Solving 9 Business Problems with Micro Frontends

Modus Create

That’s often due to complex integration and build processes that take a long time to test, review, run, and roll out. Moreover, a monolith builds the entire system every time, even for minor bug fixes and improvements. Negative feedback could be devastating for the user base that relies heavily on community reviews.

article thumbnail

Starter KPIs for B2B/Enterprise

Mironov Consulting

A music streaming service needs different health indicators than an aircraft manufacturer or online ad marketplace or security software vendor or dating app. It’s important to find KPIs that will provide insight into your business and help uncover underlying issues. And I entirely reject gross revenue as a company-wide KPI.

B2B 118