Userpilot

FEBRUARY 15, 2022

Monthly active users (MAUs) refer to the number of unique visitors that engage with your web or mobile app in a month (i.e. MAU is a key performance indicator (KPI) that companies use to track user engagement. Segmentation works, but for better results, pair it with A/b testing. You never know until you test.

Feedback Software 96

Feedback Software Analytic Tools User Testing Onboarding KPIs 96

The Product Coalition

JANUARY 5, 2023

Dark periods are when a product team knows what to design and develop and go about doing it, but the work has yet to be exposed to users in any significant way. Product dark periods are when a product team’s commitment and culture are tested. Product dark periods test our skills, our determination, and our professionalism.

Customer Experience 115

Customer Experience Weak Development Team User Testing Customer Feedback 115

Revulytics

SEPTEMBER 18, 2019

As this Venn diagram shows, being “data-informed” means you operate at the intersection of pure data, your own gut feeling — which is a pretty powerful and educated tool you have as a product person — and everything else, including design thinking, qualitative data, user research, and user experience tools and workshops.

Data Visualization 75

Data Visualization User Testing Information Product Research 75

ProductPlan

AUGUST 7, 2020

Of course, a team is successful only when they collaborate as “one team,” so expect to roll up your sleeves for designing the solution, testing it, providing early feedback, documentation, etc. Long term, you can expect to manage a specific KPI (e.g., improve first user experience, reduce churn, etc.),

Engineering 111

Engineering Leadership Customer Experience Feedback Software 111

The Product Coalition

MAY 14, 2019

However, we all have had a love-hate relationship with certain apps at some point in time, sometimes making us falling short of converting into a paid user. Looking from a product manager’s perspective, the most critical KPI for any app is its conversions.

Analytic Tools 60

Analytic Tools Customer Experience Product Research Data Visualization 60

The Product Coalition

JULY 8, 2020

Looking to build better user experiences? It’s time to stop passively observing your analytics and start engaging your users. Here is why user engagement is the new key to build innovative experiences. It all starts with user feedback. And it doesn’t involve tracking every action your users do.

Feedback Software 83

Feedback Software Data Visualization Customer Feedback User Testing 83

Indicative

JULY 24, 2019

You will learn to: Understand how frequently users are returning to your site or product. Optimize your customer journey by analyzing A/B test results. Optimize user flow through A/B analysis. What is User Flow? User flow is the path a user takes on your site or app to complete the targeted task (e.g.

Data Visualization 40

Data Visualization Analytic Tools User Testing Customer Experience 40

Indicative

JULY 24, 2019

You will learn to: Understand how frequently users are returning to your site or product. Optimize your customer journey by analyzing A/B test results. Flag issues in your customer journey to quickly mitigate negative effects. Measure the impact of a specific step in your customer journey. Master Dashboard tips and tricks.

Data Visualization 61

Data Visualization Analytic Tools KPI User Testing 61

The Product Coalition

DECEMBER 8, 2020

Most recently, Tesla took the automotive industry by storm with their flawless design, superior on- and offline user experience and also their approach to manufacturing. an A/B test to improve conversion or a new feature, maybe. Today, most autonomous product development teams work hard to improve their product?—?an

Analytic Tools 104

Analytic Tools Research Software Customer Experience Systems Review 104

Userpilot

FEBRUARY 21, 2022

Sign-up-to-customer rate – the rate of the users who have turned from free trials to the paid versions. Another solid KPI is to track the success of how many users actually use the product and get to the activation point. Users who experience the value of the product firsthand are more likely to convert to paying users.

Research Software 95

Research Software Feedback Software Onboarding KPIs Product launches 95

Indicative

JULY 24, 2019

You will learn to: Understand how frequently users are returning to your site or product. Optimize your customer journey by analyzing A/B test results. How can I understand how engaged users are with my product? Daily Active Users (DAU) over Monthly Active Users (MAU). Master Dashboard tips and tricks.

Data Visualization 61

Data Visualization Analytic Tools User Testing Customer Experience 61

Effective Roadmap Planning and Development Process for Enterprise Products

AUGUST 2, 2018

It’s important to prioritize and develop a roadmap aligned with the right set of themes and measurable KPIs. Theme Goals (KPI) H1 H2 Sales Revenue 1. Define the problem space and test the commercial viability of the solution. Certainly do prototype testing to get early feedback even before commencing development.

User Testing 40

User Testing Enterprise Roadmap Product Research 40

Roadmunk

SEPTEMBER 28, 2017

It’s been just over a year since Moritz joined NBC, and we spoke to him about his process of redesigning the storied news organization’s digital properties from the outside in, why audience loyalty is his number one KPI and how he’s improving the monetization efforts of sites like msnbc.com and today.com. Here’s our interview with Moritz.

Data Visualization 63

Data Visualization Analytic Tools Reporting Tools User Testing 63

Userpilot

MARCH 23, 2021

As many as 80% of your users will skip your product tour if it consists of more than 5 steps! The more personalized the user experience, the more your customer feels special – like you care about their individual needs. But all users need to know how to create boards and tasks. They lack personalization. Kontentino.

Onboarding KPIs 91

Onboarding KPIs Customer Experience User Testing Data Visualization 91

Indicative

JULY 24, 2019

You will learn to: Understand how frequently users are returning to your site or product. Optimize your customer journey by analyzing A/B test results. A customer journey is the sum of actions and experiences the customer goes through when interacting with your company’s site or app. Master Dashboard tips and tricks.

Analytic Tools 40

Analytic Tools Data Visualization User Testing Customer Experience 40

Amplitude

JANUARY 26, 2021

Not only is the purchase funnel a key KPI, but we also monitor how customers pick up their order (e.g. curbside, drive-thru, takeout) and whether or not users redeem their rewards. At the end of the day, we wanted to use data to guide all of our teams through the process of developing new features and improving our user experience. .

Data Visualization 59

Data Visualization Analytic Tools Research Software Customer Experience 59

Hutwork

MARCH 9, 2018

He says you should focus on Riskiest Assumption Tests (RAT) instead because “there is no need to build more than what’s required to test your largest unknown.” 13 The Quintessential Guide for Building an Unforgettable First-Time User Experience. You also need to name KPIs for product people.

Article 82

Article Feedback Software Research Software User Testing 82

Sachin Rekhi

AUGUST 6, 2015

Strategic differentiation could be better data that you have access to, a simpler user experience, more sophisticated functionality, a cost advantage, or so many other elements of differentiate too numerous to list. Monetization Strategy. Equally important is understanding how you generate revenue from your product or service.

User Testing 118

User Testing Document Product Marketing Marketing 118

Userpilot

OCTOBER 3, 2023

Customer journey KPIs, alongside product analytics , help product teams understand if they’re meeting their goals. This insight can help you make informed decisions to optimize your user experience. Consider both leading (future-oriented) and lagging (past outcome-based) indicators for the KPIs.

Onboarding KPIs 102

Onboarding KPIs Customer Experience User Testing Customer Feedback 102

Userpilot

SEPTEMBER 23, 2019

With no-code user onboarding tools , it’s easy to start building onboarding journeys that don’t reflect reality—all in a vain attempt to get new users to activate faster so they don’t churn. User experience journey mapping makes us ask this question: How do users move through their own goals, not our hoops?

Customer Experience 71

Customer Experience User Testing User Experience Customer Feedback 71

The Product Coalition

SEPTEMBER 9, 2022

Every product has features that are designed around the core of a company’s product/market fit (PMF), while other features can be used to test new growth initiatives, new lines of revenue, or to optimize the customer experience. think about how to drive users back to the app via notifications, emails, or SMS.

Feedback Software 122

Feedback Software Analytic Tools User Testing Data Visualization 122

Amir Rozenberg

JANUARY 24, 2018

Introduction Are you used to getting a certain amount of data from your testing practices? Did you know that today you can extract more data from your existing testing practice…with zero additional effort. Some of these include team structure, outdated perception of performance tests or the tools that are being used.

Customer Experience 75

Customer Experience Product Research Data Visualization User Testing 75

Mixpanel

JUNE 17, 2020

We tested whether and how different pricing models—monthly/annual subscription, voucher codes, free trial periods, refer-a-friend—affect conversion. We’re able to make cohorts out of those users, and to see whether a user entering through a voucher code is a better or worse converter, two months from now, three months from now, etc.

Onboarding KPIs 52

Onboarding KPIs KPI User Testing Roadmap 52

Mixpanel

JUNE 17, 2020

We tested whether and how different pricing models—monthly/annual subscription, voucher codes, free trial periods, refer-a-friend—affect conversion. We’re able to make cohorts out of those users, and to see whether a user entering through a voucher code is a better or worse converter, two months from now, three months from now, etc.

Onboarding KPIs 52

Onboarding KPIs KPI User Testing Roadmap 52

Amir Rozenberg

JANUARY 24, 2018

Introduction Are you used to getting a certain amount of data from your testing practices? Did you know that today you can extract more data from your existing testing practice…with zero additional effort. Some of these include team structure, outdated perception of performance tests or the tools that are being used.

Customer Experience 48

Customer Experience Product Research Data Visualization User Testing 48

Userpilot

DECEMBER 13, 2021

Best way to track and measure product management KPIs. Product management KPIs help product teams outline and track the business or product success. KPI stands for Key Performance Indicator, and OKR stands for Objectives and Key Results. What’s the difference between KPIs and OKRs? Let’s get started!

Onboarding KPIs 97

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 97

Userpilot

NOVEMBER 8, 2022

OKRs are different from KPIs because a KPI is strictly a metric that reflects performance. There are two main performance frameworks in product marketing – OKRs and KPIs. Meanwhile, a KPI is a single metric that gives a reflection of performance in one area. Grow Monthly Active Users (MAU) by 12%.

Onboarding KPIs 100

Onboarding KPIs Product Marketing Marketing Data Visualization 100

The Product Coalition

SEPTEMBER 14, 2020

The Ultimate Guide to Experimentation for Product Teams Why run Experiments? What is a Minimum Viable Test? How to define success in experiments? Why do you need to run Experiments? ? What is a Minimum Viable Test? On average, less than a quarter of experiments are successful.

User Testing 97

User Testing Data Visualization Product Research Customer Experience 97

The Product Coalition

MARCH 23, 2020

Retention is a metric that measures how many users return to your product over a period of time and considered to be one of the most important KPIs when trying to analyze the product health or potential, it is a key indicator for growth and impacts almost every key business metric (e.g. DAU, Stickiness, LTV and more).

Onboarding KPIs 78

Onboarding KPIs Customer Experience User Testing KPI 78

Userpilot

JANUARY 23, 2023

The main difference is that customer success OKRs set the direction for CS strategies, while CS KPIs measure progress against customer success OKRs. Thus, an OKR could be “launch customer engagement initiatives,” and the relevant KPI could be “10%+ growth of engaged customer views per month.”

Feedback Software 84

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 84

Userpilot

SEPTEMBER 9, 2020

Experimentation and A/B testing are bread and butter in marketing, but in product…it gets complicated. And in companies where dev resources are scarce, product experiments are often dropped altogether. Why Product Managers Need Product Experiments. Goal Setting For Product Experiments. Source: userpilot.com.

Onboarding KPIs 80

Onboarding KPIs Customer Experience User Testing Data Visualization 80

Mixpanel

JULY 21, 2020

Mixpanel’s reports and modules make it possible (and easy) to answer difficult questions about your end users’ behaviors in your product. And ultimately, that analysis will give you hard facts you can use to improve your user experience.

Analytic Tools 59

Analytic Tools Data Visualization Reporting Tools Customer Experience 59

Userpilot

APRIL 19, 2022

Expansion MRR is the main KPI to track revenue growth you gain from current customers through upsells, add-ons, and cross-sells. Good Upselling Examples we cover: Slack uses well-timed in-app messaging to turn free users into paying customers. Figma’s Figjam tests placement and message types when free trials are about to expire.

Analytic Tools 93

Analytic Tools Onboarding KPIs User Testing Customer Experience 93

Intercom, Inc.

APRIL 12, 2018

With that said, we still spend a lot of time talking to the Dribbble Community and asking them about their experience, the platform and how we can ultimately improve. One of the investments we’re making is carving out a proper user experience research function in our internal design team.

Feedback Software 215

Feedback Software Analytic Tools Research Software Reporting Tools 215

Mixpanel

JULY 21, 2020

Mixpanel’s reports and modules make it possible (and easy) to answer difficult questions about your end users’ behaviors in your product. And ultimately, that analysis will give you hard facts you can use to improve your user experience.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Customer Experience 52

Userpilot

AUGUST 30, 2021

PMMs use product analytics to gain actionable insights into their customers' experiences, understand what's driving success and what's causing friction in the user journey to help the customer achieve repeated value by using the product. A/B testing in-app experiments to improve engagemen t. Data funnels.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Reporting Tools 96

Userzoom

APRIL 20, 2018

Great user experience matters for digital experiences across all industries yet many websites catering to the health insurance market fall short. Our quantitative study had a sample size of 200 for the screen recording behavioural test, while the qualitative study with a sample size of 20 for a think-out-loud test.

Healthcare 51

Healthcare UX User Testing Customer Experience 51