The Product Coalition

NOVEMBER 9, 2018

Product managers are aware of the basic KPI metrics to measure for their mobile app, but there are a handful of underestimated KPI metrics that product managers need to measure as well. An important KPI metric to focus on here is the average time between each consecutive step.

KPI 60

KPI Analytic Tools Data Visualization Product Management 60

Userzoom

AUGUST 5, 2017

Top KPIs in organizations might include sales revenue, customer value, conversion rates, inbound marketing ROI, and site traffic to name a few. For decades, user experience professionals have been debating how to associate experience measures with these key KPIs. View it today. About the webinar speaker.

KPI 50

KPI Webinar UX Research Software 50

Userzoom

AUGUST 5, 2017

Make UX A Part of the KPI Conversation With Universal Measures. Make UX A Part of the KPI Conversation With Universal Measures Key Performance Indicators or KPIs are basic measures that are often front in center in most board rooms. ON-DEMAND WEBINAR. About the webinar speaker.

KPI 48

KPI UX Research Software User Testing 48

Mind the Product

NOVEMBER 16, 2018

New features, improving performance and addressing UX issues can’t be ignored in order to please the loudest voice in the room. At FreeAgent, as soon as a KPI goes red, a team can switch off whatever they’re doing and divert resource to fix it. Product considerations must still be looked at.

Onboarding KPIs 170

Onboarding KPIs User Testing KPI Customer Experience 170

Userpilot

MAY 30, 2025

Validating one with the other gives you the whole picture and confidence to make decisions that improve users experience. Use these methods to collect qualitative data: In-app surveys : A tool like Userpilot lets you trigger surveys in your mobile app based on user behaviour and collect contextual feedback with logic conditioning.

Onboarding KPIs 86

Onboarding KPIs Feedback Software Analytic Tools Research Software 86

The Product Coalition

SEPTEMBER 9, 2022

As companies usually have many different KPIs, maintaining or growing customer retention is a key KPI that each business commonly shares. You might also be interested in Mobile app KPI dashboard examples and how to use them What is customer retention and why is it so important? a leading Buy Now, Pay Later solution.

Feedback Software 147

Feedback Software Analytic Tools User Testing Data Visualization 147

Userzoom

NOVEMBER 18, 2019

What are the top challenges that UX professionals will face in 2020 and what can we do to solve them? Over the last couple of years we’ve surveyed hundreds of people from some of the biggest companies in the world to discover the current UX landscape in enterprise organizations.

User Testing 91

User Testing Product Research UX Data Visualization 91

Mind the Product

OCTOBER 20, 2017

A crew’s happiness is directly related to the quality of their outputs and so is measured as any other KPI would be. Within their design tribes, UX + UI + Research means you are a full stack designer. At Moo, tribes are collections of crews who focus on particular problems. The Skills That Designers Need.

User Testing 142

User Testing Product Research Research Software Customer Experience 142

The Product Coalition

MARCH 15, 2023

To calculate: Activation rate Measures the percentage of users who get to their first “aha” moment. To collect the data to measure this KPI, you need to define what activities make up an “aha moment.” You can identify those activation points by figuring out what your most successful user cohort accomplished before they subscribed.

Onboarding KPIs 158

Onboarding KPIs Analytic Tools Research Software Data Visualization 158

Userpilot

NOVEMBER 19, 2022

Having trouble deciding which customer service KPI to use? There are some vanity metrics among the KPIs for customer service. So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. Customer service KPI #1 Customer Satisfaction Score.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 98

Userzoom

DECEMBER 20, 2017

At the start of 2017 I made several predictions about UX design and research. Organizational UX maturity grew across the board. A lot of organizations that we work with have hired senior UX leaders. 2) Measuring KPIs and conducting Competitive Benchmarks to demonstrate strategic value. Let’s see how I did.

Data Visualization 50

Data Visualization User Testing Research Software Customer Experience 50

Userpilot

JULY 26, 2022

10 Customer retention KPIs and metrics to measure retention. Here are 10 of the most important KPIs and metrics that help you measure customer retention rate. Retention KPI #1 Customer retention rate. Customer retention rate is the percentage of users who continued to use your product after their initial purchase.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 98

Userpilot

MARCH 24, 2021

There are various formats and designs to help you build a solid vision, including the Lean UX Canvas by Jeff Gothelf and the Business Model Canvas by Alexander Osterwalder. A key result is not the same thing as a KPI (key performance indicator). A KPI is used to measure the continued progress towards a defined performance measure.

Product Research 119

Product Research Onboarding KPIs Product Strategy User Testing 119

Imaginary Cloud - Design

APRIL 7, 2021

User Experience is a key factor regarding the success of a digital product, and the main ingredient to an excellent UX lies in a thorough user-centered approach. In other words, it is crucial to a product's success to consider who the users are, as well as their motivations and goals. What is a UX Audit?

Research Software 63

Research Software UX Customer Experience Feedback Software 63

The Product Coalition

JULY 8, 2020

Looking to build better user experiences? It’s time to stop passively observing your analytics and start engaging your users. Here is why user engagement is the new key to build innovative experiences. It all starts with user feedback. And it doesn’t involve tracking every action your users do.

Feedback Software 111

Feedback Software User Testing Customer Feedback Data Visualization 111

Userpilot

DECEMBER 13, 2021

Best way to track and measure product management KPIs. Product management KPIs help product teams outline and track the business or product success. KPI stands for Key Performance Indicator, and OKR stands for Objectives and Key Results. What’s the difference between KPIs and OKRs? Let’s get started!

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

Userzoom

APRIL 20, 2018

Great user experience matters for digital experiences across all industries yet many websites catering to the health insurance market fall short. Digging into the data, California stands out as an interesting case of not taking the first KPI as a win. Compare healthcare plans and select one that will meet your needs.”.

Healthcare 51

Healthcare UX User Testing Customer Experience 51

ProductPlan

AUGUST 7, 2020

Participate in every aspect of product design (not talking about just UX/UI here), but this subtle distinction is key to not lose focus on the big picture. Long term, you can expect to manage a specific KPI (e.g., improve first user experience, reduce churn, etc.), That’s the best way to get your hands dirty in the game.

Engineering 111

Engineering Leadership Customer Experience Feedback Software 111

Userpilot

NOVEMBER 8, 2022

OKRs are different from KPIs because a KPI is strictly a metric that reflects performance. There are two main performance frameworks in product marketing – OKRs and KPIs. Meanwhile, a KPI is a single metric that gives a reflection of performance in one area. Grow Monthly Active Users (MAU) by 12%.

Onboarding KPIs 105

Onboarding KPIs Product Marketing Marketing User Testing 105

Userpilot

APRIL 24, 2025

This role is pivotal in creating the most engaging creative tools for users, with a focus on drawing, playing, and the innovative use of generative AI. Youll blend the strategic mindset of a growth product manager with the creative vision of a UX designer – driving repeat engagement, gamification, and social participation.

Research Software 52

Research Software Analytic Tools Feedback Software Customer Communications 52

Userpilot

AUGUST 30, 2021

PMMs use product analytics to gain actionable insights into their customers' experiences, understand what's driving success and what's causing friction in the user journey to help the customer achieve repeated value by using the product. KPI and other custom-built dashboards. User property attachments.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

MAY 8, 2023

Product challenges Product health metrics are one of the most important KPI sets to track when running SaaS businesses. Product experience The term product experience (PX) may not be as popular in the SaaS industry as user experience (UX), but it’s equally important.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Onboarding KPIs 98

Userzoom

FEBRUARY 12, 2020

This is a guide for UX and research practitioners who have either newly joined an organization that’s using the Agile methodology, or their current product development is adopting Agile for the first time and they’ve been told to “make UX research happen in this new fangled process immediately please!” . This is a false economy.

User Testing 100

User Testing Product Research Research Software Customer Feedback 100

Userpilot

DECEMBER 5, 2023

There’s no single KPI to measure customer satisfaction. However, the most relevant include: Customer satisfaction score ( CSAT ): the percentage of users who report being satisfied with a product, service, or specific interaction. What is the KPI for customer satisfaction?

Data Visualization 97

Data Visualization Customer Satisfaction Analytic Tools User Testing 97

The Product Coalition

JUNE 9, 2022

In this article, we will cover the essential app metrics for: Product managers UX/UI designers Growth marketers iOS and Android developers Backend developer Found yourself on this list? However, metrics play a significant role in understanding the satisfaction level of users. Then let’s dive deeper into each of the positions.

Onboarding KPIs 78

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 78

Userpilot

JANUARY 23, 2023

The main difference is that customer success OKRs set the direction for CS strategies, while CS KPIs measure progress against customer success OKRs. Thus, an OKR could be “launch customer engagement initiatives,” and the relevant KPI could be “10%+ growth of engaged customer views per month.”

Feedback Software 97

Feedback Software Analytic Tools Customer Experience Onboarding KPIs 97

Userpilot

JULY 27, 2023

UX Designer: Responsible for understanding the unique needs and requirements of SaaS users and designing the user interface and experience of SaaS products. For example, a startup might not need a sales manager or a fully-fledged sales team in its early days, but a UX designer is an absolute necessity.

Research Software 98

Research Software Feedback Software Analytic Tools Onboarding KPIs 98

Userpilot

DECEMBER 7, 2022

Ten of the most important SaaS KPIs are the Customer Acquisition Cost, Customer Lifetime Value , Lead Velocity Rate , Trial-to-Paid Conversion Rate , Monthly Recurring Revenue, Customer Churn Rate , Annualized Contract Value , Expansion Revenue MRR , Net Promoter Score , and the SaaS Quick Ratio. Leading KPIs.

Onboarding KPIs 98

Onboarding KPIs Customer Experience Data Visualization Customer Feedback 98

Userpilot

NOVEMBER 18, 2023

By examining trends reports, you can see the rise and fall of each KPI, allowing you to spot abnormalities easily. This report is particularly useful when you make changes to your product or conduct an experiment and want to see how it impacts results. Funnel analysis report. Features and events dashboard in Userpilot.

Data Visualization 104

Data Visualization Onboarding KPIs Analytic Tools Customer Experience 104

ProductPlan

NOVEMBER 5, 2021

Product adoption is an important KPI for product teams because it impacts customer lifetime value and other key metrics. Troubleshooting : Address issues and questions as they come up and make sure users feel they are resolved. Satisfaction : Focus on ways to cultivate good experiences early on in the process.

Onboarding KPIs 52

Onboarding KPIs Customer Experience KPI Customer Feedback 52

Revulytics

SEPTEMBER 18, 2019

As this Venn diagram shows, being “data-informed” means you operate at the intersection of pure data, your own gut feeling — which is a pretty powerful and educated tool you have as a product person — and everything else, including design thinking, qualitative data, user research, and user experience tools and workshops.

Data Visualization 75

Data Visualization User Testing Information Product Research 75

ProductPlan

MAY 2, 2022

The post What Is a Product Operating Model?

Customer Experience 52

Customer Experience KPI Customer Feedback Agile 52

Userpilot

SEPTEMBER 9, 2020

Product experiments CAN and WILL improve your customer activation rates, engagement levels and ultimately user retention – so if you’re not doing them, you’re leaving money on the table. Why Product Managers Need Product Experiments. Goal Setting For Product Experiments. Don’t just carry out single tests.

Onboarding KPIs 101

Onboarding KPIs Customer Experience User Testing Data Visualization 101

The Product Coalition

SEPTEMBER 14, 2020

Running experiments adds a structured approach to discovering unbiased learnings and uncovering the real cause to changes in metrics, even when they are too small to be measured independently. Why do you need to run Experiments? ? Experimentation reduces that noise and allows drivers of change to be readily identifiable. ?

User Testing 97

User Testing Product Research Data Visualization Customer Experience 97

Userpilot

MARCH 23, 2021

As many as 80% of your users will skip your product tour if it consists of more than 5 steps! The more personalized the user experience, the more your customer feels special – like you care about their individual needs. But all users need to know how to create boards and tasks. They lack personalization.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Data Visualization 98

Userpilot

FEBRUARY 21, 2022

Sign-up-to-customer rate – the rate of the users who have turned from free trials to the paid versions. Another solid KPI is to track the success of how many users actually use the product and get to the activation point. Users who experience the value of the product firsthand are more likely to convert to paying users.

Research Software 98

Research Software Feedback Software Onboarding KPIs Product launches 98

Userpilot

SEPTEMBER 2, 2020

But to make actionable these metrics actionable, you need to understand the specific milestones the user needs to hit to in each of the stages to count as ‘aquired’, ‘activated’, ‘retained’ etc. It’s a long article though, so here is a TLDR; summary of what we had to say there: Analyze Your Users’ Behaviour. Session recording tools.

Data Visualization 74

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 74