Usersnap

FEBRUARY 23, 2022

Every SaaS company, whether B2B or not, looks to get more intimately connected with their customers’ needs and pains to grow. In order to understand customer needs, get more customer feedback , and use it actionably, the rise and importance of SaaS product management within digital companies are “mooning” ??. Which one wouldn’t?

Feedback Software 59

Feedback Software Research Software User Testing Systems Review 59

Userpilot

AUGUST 11, 2022

So whether you’re hiring for a customer success (CS) position or applying for a role in this department, this guide will give you clarity on what CS managers do and how to make the most out of your time. Creating a minimum-viable onboarding process with in-app guidance. Which involves: Managing churn and increasing customer retention.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Product Innovation Educators

JANUARY 29, 2024

How to become an emotionally fit product leader We are talking about mental health for product managers and leaders—specifically product managers moving into leadership roles and those who are already in leadership roles. We’ll call this emotionally fit leadership. 5:47] Why did you do this research study?

Leadership 98

Leadership Product Research Product Management Product Manager 98

Userpilot

NOVEMBER 23, 2023

That’s what Dave Martin , a product leadership coach, has talked about in his talk at this year’s Product Drive Summit hosted by Userpilot. It should also give you tools to measure progress. Instead of using data and evidence, many teams rely solely on solutions and untested assumptions. Why do product managers need them?

Feedback Software 105

Feedback Software Analytic Tools Product Research User Testing 105

Userpilot

SEPTEMBER 14, 2023

The product marketing manager role involves conducting customer research, developing the GTM strategy , refining product positioning and messaging , managing product launches , and creating onboarding experiences. Marketing professionals often have the skills necessary to conduct market research to obtain valid data.

Product Research 104

Product Research User Testing Research Software Feedback Software 104

Userpilot

MARCH 19, 2024

The team conducts research to identify opportunities and generates solutions. As you’re gradually releasing the feature, gather qualitative user feedback via in-app surveys and use analytics to gain a detailed understanding of the feature usage and its impact on product performance. Book the demo to find out more!

Product Research 105

Product Research Onboarding KPIs User Testing Feedback Software 105

Userpilot

FEBRUARY 4, 2022

If you ask any sales rep, they’ll all tell you the same thing: the SaaS sales process is absolutely grueling! Today, we’re going to walk you through the top techniques you should implement into your SaaS sales strategy. SaaS sales can be broken down into three models: self-service, transactional, and enterprise.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer intimacy is based on building an intimate relationship with the customers, so only you can offer a solution for their unique needs. Customer focus is about researching and satisfying customer needs.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Usersnap

JUNE 30, 2022

What Is Meant By Product Led Growth And How It Can Help in SaaS Product Management? The 8 main points to product-led growth How is Product-Led Growth The Right Strategy For Your SaaS Business? What Is Meant By Product Led Growth And How It Can Help in SaaS Product Management? The 8 main points to product-led growth.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Userpilot

NOVEMBER 21, 2022

Before the release, the product launch manager is involved in market and customer research. Its objective is to uncover unsolved user problems and solutions that would be worth exploring. The insights from the market research feed into the go-to-market strategy. Market and customer research. Book the demo!

Product launches 98

Product launches Product Research User Testing Research Software 98

Usersnap

JUNE 2, 2022

Recognizing and improving upon this customer feedback is where a CES survey comes in handy! Research shows that when your company makes things easier on your customers and delivers on the promises, it drives more customer loyalty than the companies that focus more on improving the overall experience. Usersnap’s CES survey approach.

Product Research 52

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UX Planet

DECEMBER 15, 2023

Back then, my portfolio was straightforward, showcasing my identity and case studies – a clear testament to my capabilities as an app designer. Later, I had the opportunity to sit with the company’s leadership and present my portfolio. Detail the problem, your process, and the resultant solution. Let’s keep reading on… 6.

Positioning 52

Positioning Feedback Software Research Software User Testing 52

The Product HQ

MAY 10, 2024

Therefore, the expected salary increase inspires many junior product managers to climb up the corporate ladder and land this position. The demand for technical and product management positions is high. Deloitte has shared that more and more businesses are embracing technology in their business processes and solutions.

Customer Experience 52

Customer Experience Data Visualization User Testing Reporting Tools 52

The Product Coalition

AUGUST 6, 2023

Based on experience, these are usually the topics discussed at standups: What work and/or research did you do yesterday? What work and/or research will you do today? Do we need to escalate any critical issues to company leadership? With the platform we harness AI technology to discover meritorious cases.

Research Software 135

Research Software Reporting Tools Product Research User Testing 135

Product Management Unpacked

MARCH 12, 2019

His keynote, “Behind Every Great Product,” highlights professionals involved in some of the most iconic technology products of our time, including Netflix, iTunes and Word for Mac. The number of women in a group predicts effective problem solving abilities of the group as a whole, according to MIT, CMU and Union College research.

Reporting Tools 214

Reporting Tools Data Visualization Research Software Product Management 214

Intercom, Inc.

SEPTEMBER 7, 2021

This is imperative to a positive company culture, as well as higher team morale. If only senior leadership is involved in decision making, it increases the risk of stagnation. We use our twice-yearly company survey to pulse check on how the team feels regarding decisions being made that affect their day to day.

Framework 129

Framework Feedback Software User Friction Reporting Tools 129

Userpilot

MARCH 11, 2022

Must have product management tools : Userpilot for product adoption, Hotjar for heatmaps and recordings on how users engage with your product, Airfocus for prioritization and road mapping, Cord for collaboration, and UXPressia for story mapping. Best product management tools to add to your toolkit. User survey tool – Hotjar.

Analytic Tools 98

Analytic Tools Data Visualization Research Software Feedback Software 98

UserVoice

MARCH 7, 2017

We recently published a report on The Influence of Feedback on the Product Development Process , based on findings from a survey of 200 people in product roles of varying seniority at a range of organizations. Collecting Feedback Can Be a Full-Time Job If You Let It. How does this work in practice?

Customer Feedback 200

Customer Feedback Data Visualization User Testing Reporting Tools 200

Usersnap

JULY 26, 2023

Salesflare: Easy-To-Use CRM solution for streamlined customer interactions 2. When employees observe the positive impact of their efforts on customers, it increases their job satisfaction and motivates them to deliver better service. Key strategies and learnings from the top companies 5 best customer-centricity examples 1.

User Testing 52

User Testing Customer Feedback Customer Experience Reporting Tools 52

Folding Burritos

DECEMBER 7, 2017

It’s a two-level processing system: Do we know “Who” is giving us this feedback and why? Help them think like a PM , so that in their interactions with customers they dig further to understand the problem, and they don’t come to you with solutions. Think of customer feedback as a system. Which we communicate regularly to team.

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

PMLesson's Ace the PM Interview

APRIL 26, 2022

Start Learning But as a data scientist or analyst whose position is in demand, those with formal training and little to no experience may still be able to find an excellent position. Data analytics professionals are typically comfortable with a wide range of technical programs and tech tools and are also skilled at coding.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Research Software 52

Userpilot

JUNE 28, 2022

In the busy, competitive world of SaaS products, there’s something that can give product managers a serious advantage: prototype testing. There are many types of prototypes, ranging from a very simple sketch or mockup to a fully interactive, high-fidelity tool. What is a prototype? What is prototype testing? Save money.

User Testing 52

User Testing Product Research Feedback Software Research Software 52

ProductPlan

JANUARY 27, 2022

Based on this survey of thousands of product management professionals, some common themes emerge. Here are some areas to consider when making your 2022 requests: Product Stack Tools for 2022 Budgets. Investing in tools for the product team commanded the most significant share of product team budgets in our 2021 survey.

Data Visualization 89

Data Visualization User Testing Product Research Reporting Tools 89

Product Talk

JANUARY 24, 2024

These touchpoints will allow you to collect stories that help you identify opportunities and build out your opportunity solution tree. For this Tools of the Trade , I spoke with several members of the CDH community to learn how they have approached recruiting customers or users in the very early stages of a product or company.

Research Software 208

Research Software Feedback Software User Testing Customer Experience 208

Mind the Product

OCTOBER 13, 2017

It’s no secret that every software company has a different way of working out what feature they’ll build next. I surveyed 50 product managers ** on how they prioritize features. In 46% of respondents’ companies the leadership team or head of product decide what will be built next. The highlights are summarized below.

Product Research 119

Product Research Data Visualization User Testing Research Software 119

Atlassian

FEBRUARY 10, 2022

Workplace culture is the system of shared beliefs and behaviors that determine how an organization’s members interact and make decisions. Research shows that a toxic workplace culture can have a negative impact on productivity. A positive culture can have a powerful impact on people’s lives. 5-second summary.

Feedback Software 131

Feedback Software Systems Review Research Software Product Research 131

Userpilot

JUNE 3, 2021

I strongly believe that human skills like those listed above are meta skills that are just as essential to product management and leadership as more traditional skills like strategy development, data analytics, roadmap development, etc. I’m a bit of a research nerd. 5 things that I bet you didn’t know about Empathy.

Product Research 98

Product Research Research Software Reporting Tools User Testing 98

Folding Burritos

DECEMBER 7, 2017

It’s a two-level processing system: Do we know “Who” is giving us this feedback and why? Help them think like a PM , so that in their interactions with customers they dig further to understand the problem, and they don’t come to you with solutions. Think of customer feedback as a system. Which we communicate regularly to team.

User Testing 170

User Testing Customer Feedback Feedback Software Customer Experience 170

UX Planet

JANUARY 4, 2024

3A] A report by the McKinsey Global Institute found that companies with diverse leadership teams are 21% more likely to outperform their peers financially. [3B] It’s not about pointing fingers or shaming, but about constructively raising awareness, offering solutions, and collaborating with key stakeholders to create positive change.

Reporting Tools 52

Reporting Tools Construction Research Software Feedback Software 52

Usersnap

NOVEMBER 10, 2023

In his book “Start with Why” , Simon Sinek boldly claims that the ‘Why’ behind your actions matters more than the ‘What’ This principle isn’t limited to leadership or personal motivation; it extends to every facet of the business, including product roadmaps.

Presentation 52

Presentation Roadmap Data Visualization Feedback Software 52

The Product Coalition

MARCH 23, 2018

Where SaaS companies get prioritization wrong and a new approach to get it right There are many ways to prioritize what makes it onto your SaaS product roadmap and most of them are incredibly time-consuming and only done by your product teams. We also looked at some other research by Mind the Product and by Richard Banfield.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

Gainsight

JUNE 11, 2021

The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic. The results are increased engagement, increased productivity, and better solutions. Major Takeaways: You can’t help others if you’re not in a position to help yourself.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Product Management University

DECEMBER 2, 2022

Organizations compile data via surveys and other methods to build out these personas. This persona focuses on what the user wants to achieve with your product or software. If your product requires integration on any level, your customer’s software engineers will be responsible for installing and deploying the product for the end user.

B2B 130

B2B Customer Experience User Testing Customer Feedback 130

BrainStation Product Management

FEBRUARY 28, 2019

It’s no wonder Product Managers are so well-compensated; Hired’s 2017 Global State of Tech Salaries survey found that Product Managers’ average salary of $138,000 was the very highest of any tech role. It’s a supportive role, not a visionary role.”. Taking a deeper look, some competencies do seem to be a near-requirement across the industry.

Technical Advisors 70

Technical Advisors Reporting Tools Analytic Tools Product Research 70

Alchemer Mobile

OCTOBER 9, 2018

Please make sure that you are submitting questions through the mobile app. We have people kind of in a broad range of different positions, gathering feedback, implementing feedback, so we’re going to spend some time talking about that. Qualitative feedback, we use App Store reviews. Katie: Can you hear me? Okay, sorry.

User Testing 150

User Testing Customer Feedback Customer Experience Feedback Software 150

Mind the Product

AUGUST 28, 2017

Jamie Parkins is a senior product manager at JustGiving, the online fundraising platform that enables people from all round the world to raise money for their cause of choice. Jamie was brought into the company to improve the usability of its charity account and to establish features that would drive more charities to use the platform.

Analytic Tools 149

Analytic Tools Research Software User Testing Customer Experience 149

ProductPlan

JANUARY 21, 2022

Based on this survey of thousands of product management professionals, some common themes emerge. Here are some areas to consider when making your 2022 requests: Product Stack Tools for 2022 Budgets. Investing in tools for the product team commanded the most significant share of product team budgets in our 2021 survey.

Data Visualization 52

Data Visualization User Testing Product Research Reporting Tools 52