Product Bookshelf

MARCH 17, 2017

Lean UX: Designing Great Products with Agile Teams by Jeff Gothelf. Lean UX Principles. Lean UX is the way you do design in an Agile process. Lean UX teams work “collaboratively, iteratively, and in parallel, with few handoffs, minimal deliverables, and a focus on working software and market feedback.”

UX 54

UX User Testing Product Research Research Software 54

UX Studio

JUNE 30, 2023

Top Design Companies in California UX studio UX studio is an award-winning web design firm working with companies of all sizes. 1 – UX studio About Our Agency Dávid Pásztor founded UX studio in 2013. We help our partners grow, evolve, and thrive by delivering world-class UX solutions, and strategic research.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Imaginary Cloud - Design

JULY 2, 2020

While interviewing a design candidate, I frequently ask about their preferred books on the subject of UI/UX or product design. There are a couple of well-known reading lists for UX/UI and product designers. The same is verified in multiple other instances in the book, be it regarding visual work or UX work.

Books 138

Books Technical Review Research Software Data Visualization 138

The Product Coalition

SEPTEMBER 4, 2020

I redesigned the internal and public web properties and was promoted into my first “product leadership” role. In fact there was tension between designers and developers due to cultural and language differences (most developers were Indian and Asian, the other three designers were white Americans, and I am British West-Indian).

Weak Development Team 126

Weak Development Team Systems Review Customer Experience Software Review 126

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

UX Studio: Product Management

JUNE 8, 2021

Some super talented developers were part of this team and I hand-picked the best product designer from our 25-person UX team for this role. This lesson I learned will also help you to understand what is the most important responsibility of leadership in a product team. After a few months, I felt that something was off.

Engineering 98

Engineering Software Review Customer Experience Systems Review 98

UserVoice

MARCH 7, 2017

Perhaps the most surprising finding is that Executive input on the product roadmap ranked dead last, with fewer than half of the respondents viewing the leadership team as a source for the contents and prioritization of the roadmap. Sit in on sales reviews and get copied on trip reports. Sales & Marketing. Executives.

Customer Feedback 200

Customer Feedback Data Visualization User Testing Reporting Tools 200

Userpilot

JULY 9, 2021

Continuous Discovery Habits by Teresa Torres teaches you how to set up a continuous discovery system within your organization with actionable exercises. She works with executives worldwide, advising them on product strategy and leadership. Setting up a structured and sustainable approach to continuous discovery. out of 5 stars.

Books 98

Books Research Software Feedback Software Analytic Tools 98

The Product Coalition

MARCH 29, 2018

Joy Tagert, Head of Sales at brightwheel, described another “one-time hit” scenario this way: “When a product has great vision but poor adoption, it begs the question whether enough due diligence was done around probability of clients ability to operationalize the product before we committed to build, ship and sell.”

Development Team Review 113

Development Team Review Weak Development Team Feedback Software Product Research 113

The Product Coalition

JANUARY 26, 2022

A leadership story of Chris Bomgaars, founder of EveryPig. He knew that the envisioned system should cater to people with different proficiency levels and experiences, ranging from those just getting started to ones who have been taking care of pigs for forty years. The companies that are surviving in this industry have to get large.

Reporting Tools 119

Reporting Tools Feedback Software Data Visualization Engineering 119

The Product Coalition

JANUARY 3, 2020

Martin Eriksson’s Venn diagram shows product management as the intersection between UX (usable), IT (feasible) and Business (valuable). UX is about being customer-centric, or you should be able to build a high fidelity prototype or run JTBD interviews? Most of what we found were several skills matrixes broken down by seniority.

Feedback Software 81

Feedback Software Product Research Research Software Weak Development Team 81

The Product Coalition

JULY 29, 2019

the problem statements are clear, user research is done, goals are set, designs (both engineering and UX) have been validated and code is being written and tested. A quick process note: this document and plan should be reviewed with the team well in advance of the shipping date. the engineering team, support, marketing, leadership.

User Testing 69

User Testing Research Software Customer Experience Feedback Software 69

Userpilot

SEPTEMBER 5, 2022

It fits as a training program because it includes multiple leadership sessions and coaching for your staff on implementing, using, and improving customer success systems. This program is designed for more enterprise companies trying to get personalized training while enhancing their customer success systems. Who is this for?

User Testing 93

User Testing Customer Experience Customer Feedback Certifications 93

Mind the Product

MARCH 17, 2020

She’s author of Build Better Products: a Modern Approach to Building Successful User-Centered Products ( US / UK ), the funniest trove of practical advice we’ve come across, as well as UX for Lean Startups ( US / UK ), which we didn’t have time to read before our chat. Quote of the Episode. Building better products.

Product Research 36

Product Research Research Software Feedback Software Customer Experience 36

Userpilot

JUNE 3, 2022

The State of SaaS Onboarding is the yearly review of onboarding flows of more than 1000 SaaS companies, created by Userpilot and The State of SaaS meta report is a summary of other SaaS reports. Monday is an excellent project management system. Another source of product marketing resources is the industry reports and benchmarks.

Research Software 95

Research Software Analytic Tools Feedback Software Data Visualization 95

Userpilot

JUNE 25, 2021

It’s due to a fundamental difference between what the early adopters and the early majority want in a new product. But they’re not quite as risk-loving as innovators and need positive reviews from innovators before adopting new products. Social system and social norms that enable or impede adoption. There’s just one catch.

Analytic Tools 59

Analytic Tools Feedback Software Research Software User Testing 59

Imaginary Cloud - Design

JULY 2, 2020

While interviewing a design candidate, I frequently ask about their preferred books on the subject of UI/UX or product design. There are a couple of well-known reading lists for UX/UI and product designers. The same is verified in multiple other instances in the book, be it regarding visual work or UX work.

Books 52

Books Technical Review Research Software Data Visualization 52

Centercode

FEBRUARY 18, 2021

People have more influence over one another’s buying habits, with methods for endorsing or disavowing brands and products via reviews, star ratings, and social media. One in three is running into serious challenges organizing data across multiple systems. And that “connectedness” extends to other consumers.

User Testing 59

User Testing Customer Experience Feedback Software Data Visualization 59

UX Studio

SEPTEMBER 10, 2019

Working at UX studio , I had to realize that creating and maintaining a brand strategy makes for a lot of hard work in them. Leadership by example. Some documents we create with our clients at UX studio include: Design principles. Each piece is part of a greater whole and should contribute positively to the system at scale.

Branding 63

Branding Weak Development Team Strategy Research Software 63

Bain Public

DECEMBER 25, 2017

Remain aware of company culture while managing the product system to build social capital. PMs who take charge of UX, marketing decisions or engineering implementation details crash. It's subject to high failure rates due to team members not being motivated to succeed because they didn’t get picked or don’t like the way it was decided.

User Testing 40

User Testing Systems Review Feedback Software Roadmap 40

Hutwork

MARCH 9, 2018

You might not agree with all of Rosenberg’s points on leadership. It’s a “system of achievable goals and visions that work together to align the team around desirable outcomes.” Another Harvard Business Review article, the way your team brainstorms doesn’t actually work. 18 Customer Inspired; Technology Enabled.

Article 82

Article Feedback Software Research Software User Testing 82

The Product Guy

APRIL 4, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador.

Analytic Tools 107

Analytic Tools Research Software CTO Coach Development 107

Mironov Consulting

APRIL 7, 2018

We all know that a broad sampling of direct users is important, but somehow not as important (or as urgent) as other product tasks at hand: account escalations, rearranged priorities, stories/epics/features, technical spec reviews, launch meetings, budget battles, roadmap presentations, retrospectives, pizza for the team. ” Fair enough.

User Testing 99

User Testing Customer Feedback Customer Experience Research Software 99

The Product Guy

MAY 15, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador.

Analytic Tools 90

Analytic Tools Research Software Product Strategy CTO Coach 90

Userpilot

MARCH 23, 2022

Reach out to promoters to ask for reviews or recommendations. What the leadership board currently looks like. NPS leaders by industry (Image source: Satmetrix systems). See how the customer success team at Barametics do it: One other thing you could ask for is an in-depth review on G2 or Capterra. NPS average by industry.

Product Research 95

Product Research Feedback Software Analytic Tools Research Software 95

Mind the Product

APRIL 27, 2017

Prototypes can be more compelling during internal progress reviews, user feedback sessions, or meetings to gain executive support for new initiatives because they are much closer to the finished product than written descriptions. With a clickable prototype, an internal review board can see just how the finished product will look AND function.

Framework 109

Framework User Testing Research Software Feedback Software 109

Userpilot

MARCH 3, 2022

Before your resume lands on the desk of the hiring manager, it often needs to make its way through the ultra-fine sieves of the Applicant Tracking Systems (ATS). Applicant Tracking Systems are used by the HR departments in most larger companies for the initial selection. Use Product Manager jargon to help your resume pass through ATS.

Data Visualization 95

Data Visualization Analytic Tools Technical Advisors User Testing 95

UX Studio: Product Management

JULY 29, 2020

What does leadership entail in the context of design? How does an organization benefit from strong design leadership? And how do we establish ourselves as design leaders within external organizations here at UX studio? At the UX studio, we are facing these questions every day. Listen first. Listen first.

Leadership 56

Leadership Research Software Development Team Review Product Research 56

Intercom, Inc.

SEPTEMBER 12, 2019

” It wasn’t until post-Myspace that I had the opportunity to spread my wings, and I started migrating more into the world of UX at that time: design research and user research. Probably not, because design is a practical activity where ethics is more of a system of beliefs. And it’s the system that’s at fault.

Research Software 112

Research Software Data Visualization User Testing Customer Experience 112

The Product Guy

JANUARY 31, 2017

In our a recent live stream from one of our mentors of The Product Mentor , Marc Wendell, lead a conversation around “UX Design Tactics”. Jordan has a BS in Biology from Union College and an MBA & MS in Information Systems from Boston University’s School of Management. Signup to be a Mentor Today! View the live stream….

Analytic Tools 60

Analytic Tools Research Software Customer Experience User Testing 60

The Product Coalition

AUGUST 3, 2021

Do you want to represent a big idea concisely to your customers or your leadership? The Concept Map Target Audience: Product Teams and Leadership Intent: Sharing Vision and presenting the concept for acceptance The concept map helps you illustrate and present, well, a concept. Good things come in small boxes.

Research Software 193

Research Software User Testing Customer Experience Construction 193

The Product Coalition

DECEMBER 27, 2023

Building effective teams with people from different disciplines can be challenging due to various circumstances. This exposure to different cultures, generations, and belief systems has shaped my understanding of what true cross-functional collaboration looks like. arise, or UX issues are solely attributed to designers.

Analytic Tools 124

Analytic Tools Weak Development Team Reporting Tools Technical Review 124

The Product Guy

MARCH 2, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador.

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

Userzoom

MARCH 28, 2018

On 15th March 2018, UserZoom hosted Better UX London 2018, a day-long conference bringing some of the brightest UX talent and dazzling UX innovators together in one room. How long before UX truly takes a central position within organisations? Through consultancy, mentorship, and training he promotes digital best practice.

Customer Experience 50

Customer Experience User Experience User Testing Research Software 50

Bain Public

NOVEMBER 4, 2018

Leadership is going to be wrong sometimes. Product Managers translate between the need to support the effectiveness of outbound activities (Sales, Marketing, Customer support) and the need for efficiency in internal ones (Strategy, Engineering, UX). Soft skills are what separates great product leaders from mediocre product leaders.

User Testing 40

User Testing Feedback Software Customer Experience Customer Feedback 40

Roadmunk

SEPTEMBER 21, 2017

Author: First Round Review. If you’re ever looking for a think-outside-the-box type of exercise that’ll test your UX chops , this post is for you. Author: First Round Review (or at least someone from there…). Author: Still unknown, but First Round Review again. Answer: The cost of maintaining new code.

Article 81

Article User Testing Product Research Technical Review 81

Modus Create

APRIL 14, 2020

There is no shortage of guides published about how to build a design system. However, many of these guides do not pay enough attention to a crucial step in building a design system: user research. I’ll discuss why including user research in your design system process is an absolute must.

Research Software 52

Research Software Analytic Tools Feedback Software Systems Review 52