Intercom, Inc.

JANUARY 12, 2021

From premature optimization to over-engineering solutions for your product, it’s easy to get caught up in making technology decisions that slow you down instead of speeding you up. So when it comes to building your technical strategy, you need to assess each component in relation to what success will look like for your business.

Technical Review 269

Technical Review Research Software Startups Data Visualization 269

Product Innovation Educators

FEBRUARY 17, 2025

The product manager’s path to influence Watch on YouTube TLDR In my recent conversation with Francesca Cortesi, CPO, we explored why the popular phrase “CEO of the product” can be misleading for product managers.

Reporting Tools 179

Reporting Tools Feedback Software Customer Feedback Technical Review 179

Intercom, Inc.

MAY 19, 2021

It’s a familiar problem for all companies that scale fast – how do you keep your core technologies manageable for the increasing number of teams that depend on them? How our core technologies were being used was also diverging, leading to needlessly increased complexity in our systems. Our first challenge – Elasticsearch.

Technical Review 217

Technical Review Technology Systems Review Engineering 217

Product Management University

DECEMBER 11, 2024

In a similar fashion, AI is changing how product managers learn best practices, and it will all be for the better when you see the results. Common Scenarios Before & After AI Here are a few common product management scenarios that exemplify the stark difference between learning best practices before and with AI.

Product Management 130

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Intercom, Inc.

NOVEMBER 30, 2021

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Download The Ultimate Modern Support Tech Stack guide. Is your tech stack ready?

Technical Review 250

Technical Review Feedback Software Analytic Tools Reporting Tools 250

Product Innovation Educators

JANUARY 20, 2025

How product managers can make OKRs drive real results Watch on YouTube TLDR In my recent conversation with Ben Lamorte, the world’s most experienced OKR coach and founder of OKRs.com, we explored how product managers and leaders can transform their approach to Objectives and Key Results (OKRs).

Systems Review 282

Systems Review Framework Customer Experience Technical Review 282

Intercom, Inc.

APRIL 22, 2021

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. Write a draft, talk through it with your peers, your manager and other staff engineers – and don’t forget to ask for feedback.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

The Product Guy

SEPTEMBER 27, 2016

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Jordan Bergtraum VP Product Management, ServiceChannel. Signup to be a Mentor Today!

Research Software 370

Research Software User Testing Analytic Tools Product Research 370

Lenny Rachitsky

OCTOBER 22, 2024

I suspect this is the edition most of you have been waiting for: in-depth compensation benchmarks for product manager roles by level. Salary transparency is an increasingly important topic in tech, as professionals are keen to maximize their compensation, and companies are looking to hire and retain top talent. Also, a few surprises.

Data Visualization 134

Data Visualization Product Management Product Manager Product Research 134

Alchemer Mobile

APRIL 21, 2021

Quick transitions to remote learning, usage and integration hurdles, lack of funding for new tech, and massive fluctuations in MAU all played a role in delivering a challenging year for educators and education technology across the country. Ratings, Reviews, and Interactions. Working in Mobile Education in 2021.

Feedback Software 246

Feedback Software Research Software Education Technical Review 246

The Product Guy

AUGUST 15, 2019

Before my first year of product management, I had lots of preconceived notions about product management. These came from watching other product managers, reading books, attending meetups, and talking to other people in the tech industry about what product managers did. About Hannah Kim. Better Decisions.

Product Management 354

Product Management Product Manager Management Management 354

The Product Guy

AUGUST 30, 2017

At the end of 2015 I was in the worst nightmare of any Product Manager. As we were getting closer to the end of the year, my senior vice president called me in, to review our progress against our goals. I’m not a technical Product Manager. We managed to decrease each dev-test-release cycle from being months to 2 weeks.

Technical Advisors 309

Technical Advisors Product Management Product Manager Technical Review 309

The Product Guy

OCTOBER 25, 2016

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Jordan Bergtraum VP Product Management, ServiceChannel. Signup to be a Mentor Today!

Analytic Tools 356

Analytic Tools Research Software CTO Coach Fractional CTO 356

The Product Guy

JUNE 25, 2018

This article highlights a few ways to increase clarity and provide better role definition between a manager and a direct report as it pertains to daily situations involving escalations, blockers, and air cover. Given the split responsibility between manager and direct report, alignment and effective communication in these situations is key.

Product Management 300

Product Management Product Manager Reporting Tools Technical Review 300

Product Innovation Educators

AUGUST 5, 2024

How product managers should use the five-step model for creating team culture Watch on YouTube TLDR Product managers often face the challenge of significant responsibilities without formal authority. Consider the rapid advancement of technology in recent decades. As product managers, we must navigate both these realms.

Product Management 297

Product Management Product Manager Technical Review Leadership 297

Product Innovation Educators

AUGUST 14, 2023

How to solve common dysfunctions in product management Today’s guest is Ben Foster, the Co-Founder and Executive Chairman at Prodify. Ben has led successful technology products for the last 25 years. He  He is also the co-author of Build What Matters: Delivering Key Outcomes with Vision-Led Product Management.

Technical Review 268

Technical Review User Testing Weak Development Team Vision 268

Product Management University

APRIL 25, 2023

Here we are in the early part of 2023 and so many of my talented friends, former colleagues and customers have fallen victim to the mass layoffs in high tech. Product Management Leader), a positioning statement or career objective followed by work experience, hard/soft skills, education, and other interests.

Technical Review 244

Technical Review Research Software Systems Review Customer Experience 244

Roman Pichler

OCTOBER 6, 2020

Will the product make a positive impact on people’s lives, the wider society, and the planet, or will it at least not cause any harm ? What architecture patterns and technologies may be used? This includes discovering the right UX design and functionality and making the right technical decisions. What are the major touch points?

Product Research 293

Product Research Technical Review Feedback Software Research Software 293

Lenny Rachitsky

NOVEMBER 12, 2024

For more: Hire your next product leader | Favorite Maven courses | Lennybot | Podcast | Swag Subscribe now I believe the future of product management looks like Tal Raviv. He’s an individual contributor (IC) PM who leverages AI tools and a suite of productivity systems to get more done with fewer resources (and management layers).

Product Research 112

Product Research Reporting Tools Data Visualization Product Management 112

The Product Guy

MARCH 27, 2018

When I started my current product role last September, I had a textbook definition of what makes a great product manager. From my participation in the program and the lessons I’ve learned from my mentor, I now have a wider perspective on the challenges that come to every product manager. The results were not always positive.

Product Management 290

Product Management Product Manager Technical Review Software Review 290

Intercom, Inc.

FEBRUARY 18, 2020

We had a large group of talented people – some who knew features and workarounds better than anyone else, some who were experts in technical concepts, some who excelled in project and relationship management, and others who had a deep knowledge of particular industries. The only problem? We were operating in silos. part of the name.

Technical Review 224

Technical Review User Testing Customer Experience Customer Feedback 224

Intercom, Inc.

JULY 20, 2022

But when we make technical decisions, we like to be conservative. In practice, being technically conservative looks like reusing existing technologies and frameworks in our stack, or promoting tried and tested patterns and solutions. Here, Waheed discusses our engineering principle “Be technically conservative”.

Technical Review 160

Technical Review Reporting Tools Customer Experience User Testing 160

The Product Guy

NOVEMBER 21, 2018

One method that Product Managers are turning too is the Customer Advisory Board. Customer success managers are often the best source of great candidates. Invite members : Once you have a shortlist, get customer success managers to introduce the idea to the customer first. Enlist help from colleagues in nominating CAB members.

User Testing 348

User Testing Customer Experience Customer Feedback Product Research 348

Product Talk

OCTOBER 20, 2021

Like many aspects of continuous discovery, there’s no single right way to build your tech stack. Whether she’s embedded in a product team or positioned as part of an “internal agency,” Rebecca says, “I always aim to get the other squad members involved in as much of the research process as possible.”. Tweet This. Tweet This.

Product Research 194

Product Research Research Software Technical Review Data Visualization 194

Intercom, Inc.

MARCH 10, 2022

This is where having the right tech stack comes into play. However, with the right tech stack, your team can handle even complex payment problems with ease. Payments become much more flexible to manage with integrations such as Stripe. Maintain momentum by bridging your tech stacks.

Customer Experience 209

Customer Experience Technical Review User Friction Data Visualization 209

Intercom, Inc.

AUGUST 11, 2020

As she tells it, “When I was fresh out of college, I was working at my first job in the tech industry. Think about the impact that racism has already had in tech. Many people believe tech to be apolitical and unbiased, but that’s simply not true. The language we use shapes our world. Know the scope of the issue. Share the work.

Technical Review 289

Technical Review Software Review Systems Review Fractional CTO 289

Product Innovation Educators

AUGUST 26, 2024

The future of culture and teams in the age of AI – for product managers Watch on YouTube TLDR: AI is reshaping how we work, especially in product management. Introduction Artificial intelligence (AI) is changing how we work, especially in product management.

Data Visualization 290

Data Visualization Research Software Generative AI Artificial Inteligence 290

Alchemer Mobile

NOVEMBER 10, 2022

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. This is a valid question.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

The Product Guy

FEBRUARY 27, 2020

In addition, choosing the wrong product management framework added to the failure of the launch. A risk is an uncertain event that may have both a positive or negative impact on a product. Feasibility risk impacts the capacity of the team to build the product given time, skills and technology constraints.

User Testing 419

User Testing Weak Development Team Product Research Customer Experience 419

The Product Guy

SEPTEMBER 25, 2017

Regret, sorrow, disappointment – not all team check-ins and spec reviews end like this, but for a while, most of mine did. I mean, I was nearly a year into my first real Product Management position and I still didn’t feel like I knew what I was doing! I will admit that I have a tendency to be a perfectionist.

Product Management 277

Product Management Product Manager Technical Review Management 277

Roman Pichler

JANUARY 20, 2025

1] Figure 1: A Product Strategy System You can use the model in Figure 1 to review and improve your current product strategy approach. If extended product teams own the product strategies, whats the role of the head of product , also called Chief Product Officer and Director/VP of Product Management, in making strategic decisions ?

Systems Review 167

Systems Review Product Strategy Strategy Product Research 167

Folding Burritos

FEBRUARY 13, 2018

In my previous post , I described a way to think about our internal product communications, and how that can help us optimize our time and make us more effective as Product Managers. Another reason is that people from outside of Tech don’t really like / know / want / remember to go to JIRA and Confluence. Recently completed work.

Data Visualization 397

Data Visualization Reporting Tools Technical Review Customer Experience 397

Roman Pichler

APRIL 7, 2025

Additionally, you should review AI-generated answers rather than blindly trusting a tool, even if the results sound very convincing. To find out more, you should evaluate different tools, possibly together with your product management colleagues. Fourth, do you systematically review the product strategy?

Product Strategy 193

Product Strategy User Testing Data Visualization Strategy 193

The Product Guy

JUNE 20, 2019

This has been challenging to navigate as there are not many resources available on how to manage not only a maturing product but the changes that come with rapid organisational growth. The founders have filled the role of product manager since the company was conceived and it is difficult for them to hand that management over.

Product Research 379

Product Research Feedback Software User Testing Technical Review 379

UX Planet

DECEMBER 6, 2024

Satisfaction leads to positive reviews, recommendations, and increased user retention. There are various types of e-learning apps, each designed to serve different educational needs and preferences: Learning Management Systems (LMS): With these platforms, you create and manage educational courses or training programs.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Mind the Product

MARCH 29, 2020

Since #mtpcon Singapore 2019 Mind the Product has been on a mission to support the continuing growth of the AsiaPac tech community. By general consensus product management as a discipline in AsiaPac remains behind the West and the product management role is misunderstood at times. Behind the West?

Product Research 217

Product Research Research Software Feedback Software User Testing 217

Product Innovation Educators

SEPTEMBER 30, 2024

The episode provides valuable lessons for product managers and innovators in various industries, highlighting the importance of executive sponsorship, employee engagement, and a structured innovation process. PDMA contributes significantly to research and knowledge in the field of product innovation.

Research Software 286

Research Software Feedback Software User Testing Technical Review 286