Intercom, Inc.

FEBRUARY 26, 2018

The same is true in software. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. As well as being a critical philosophy behind how we build software, it also represents how I feel about the software industry and technology in general.

Research Software 224

Research Software Software Review Technical Review Development Team Review 224

Product Management Unpacked

NOVEMBER 2, 2021

CMU Master of Science in Product Management program student Erick Valencia landed a PM experience of a lifetime as part of a student team developing a driverless race car system to race in the Indy Autonomous Challenge. Product Managers often face a race to the finish, so to speak.

Research Software 223

Research Software Systems Review Technical Review Development 223

Userpilot

MARCH 17, 2022

End-user training bridges the gap between mere signups and actual usage of SaaS products. People are not likely to find value in a software product if they are left alone to figure everything out. End-user training is all about educating customers on what software offers and how they can maximize their usage.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Customer Experience 105

Userpilot

SEPTEMBER 5, 2022

Whether you’re looking to train your team to engage customers or make a career leap as a customer success manager (CSM), different types of customer success courses and certifications are the closest to the formal education you can get. But, how do you know which certifications or training programs are the best for you?

User Testing 98

User Testing Customer Experience Customer Feedback Certifications 98

Mind the Product

APRIL 9, 2018

I love building enterprise systems, because you get to work with your customers/users every day and literally see their lives change as you release new features. In my case, at Zalando , these are systems for fashion buying, supply chain management, inventory management and procure-to-pay processes (e.g.

Reporting Tools 108

Reporting Tools Systems Review Enterprise Technical Review 108

Split

AUGUST 3, 2023

Mitigating risks in AI software development requires a combination of best practices, careful considerations, and proactive measures. Data Quality and Bias Mitigation Ensure that the training data used to develop AI models is diverse, representative, and free from biases. Here are some key steps to help navigate the industry trend.

Software Developers 52

Software Developers Software Development Software Review Development 52

The Product Coalition

AUGUST 23, 2023

It’s like chatting with a friend, but you’re communicating with a program or system that understands and responds to what you’re saying in a human-like way. Conversely, Conversational AI bots possess context awareness and are trained to comprehend user intent. Examples include: When is my next credit card payment due?

Artificial Inteligence 101

Artificial Inteligence Banking Technical Review Systems Review 101

UX Studio

JANUARY 7, 2019

At that time we didn’t really have an elaborate internal training system for the newcomers. My first week at UX studio… On my first week, our CEO David held a one-week bootstrap training about our design process for us. Our full internal training process. We have different training for designers and researchers.

Research Software 75

Research Software Feedback Software Systems Review User Testing 75

Intercom, Inc.

OCTOBER 19, 2022

We protect it throughout its lifecycle with robust security practices, tailored role-specific staff training, and rigorous compliance with regulations. Before a vendor is procured, our IT, legal, and security teams review their security and data privacy practices in full. Explore other articles in the series.

Data Visualization 138

Data Visualization Reporting Tools User Testing Research Software 138

Split

JULY 27, 2023

But what is the best option for your project: a homegrown feature toggle solution or a software-as-a-service (SaaS) feature toggle? For enterprises, feature toggles provide a way to continuously deliver new features while maintaining the stability of existing code.

Feedback Software 52

Feedback Software Software Review Systems Review Technical Review 52

The Product HQ

MAY 10, 2024

Want to become a machine learning product manager? As artificial intelligence technologies continue to evolve and become more mainstream, so too does the demand for machine learning product managers grow among startups and Fortune 500 companies alike. Keep on reading then.

Artificial Inteligence 52

Artificial Inteligence Reporting Tools Research Software Technical Review 52

The Product Coalition

JULY 8, 2020

As an entrepreneur, CEO, or project manager, you might be interested in outsourcing software development to another country and getting still high-quality work done for fewer costs. Likely, we understand everything that may become your subject of concern when making a decision to hire an offshore software development company.

Software Developers 78

Software Developers Software Development Reporting Tools Software Review 78

The Product Coalition

SEPTEMBER 28, 2023

But, as the Harvard Business Review points out, this rush can be dangerous. For instance, consider a software company established in the market with a leading product in its category. It might be a new feature in software that has flaws or a service that promises a lot and delivers little. The consequence?

Startups 121

Startups Feedback Software Technical Review Software Review 121

ProductPlan

MARCH 14, 2023

They range from gargantuan MRI machines to cotton swabs to the patient portal software for scheduling appointments. Regardless of their scale and scope, they’re all products with production schedules, marketing plans, sales teams, logistics specialists, and—in most cases—product managers. For those contemplating moving into the $4.3

Healthcare 52

Healthcare Technical Review Research Software Reporting Tools 52

Userpilot

JUNE 9, 2022

Userlane’s code-free digital adoption platform runs as an overlay on software applications. The software allows you to create in-app, interactive content that guides users through processes in real-time and offers them intuitive on-demand assistance, within any browser-based application. Userlane Reviews.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Split

MARCH 17, 2023

Continuous delivery (CD) and pipeline deployment (PD) are commonly associated with software development and deployment. Continuous delivery and pipeline deployment streamline the software development and delivery process, enabling teams to release software updates more frequently, with more confidence and fewer errors.

Feedback Software 98

Feedback Software Software Review User Testing Customer Experience 98

Mixpanel

APRIL 12, 2024

And what makes you a builder is not just your ability to code, sketch an illustration, or write copy for a marketing campaign; it’s that you handle everything involved in taking an idea to a finished product. Is AI capable of thinking like a product manager and running a product dev project from zero to shipped? You are a builder.

ChatGPT 52

ChatGPT Artificial Inteligence Research Software Analytic Tools 52

Userpilot

APRIL 22, 2024

Teams of customer success are responsible for building playbooks , managing churn , streamlining onboarding, enhancing customer experiences, driving account expansion , and gathering feedback. Encouraging referrals and reviews to expand word-of-mouth. Implement the customer success best practices with Userpilot code-free.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

The Product Coalition

APRIL 5, 2020

They also do their best to hire specialists to build back end systems to ensure that the private information of the company and their clients are safe and secure. However, these threats are more focused on the back end software in websites. For this interview, I use techniques I developed for conducting UX research focus groups.

Systems Review 78

Systems Review Software Review Research Software User Testing 78

The Product Coalition

JUNE 14, 2022

We discussed how localization works at Alconost and how the company manages quality control with localization department team leads. We discussed how localization works at Alconost and how the company manages quality control with localization department team leads. Currently we have 24 managers working with over 500 translators.

Feedback Software 118

Feedback Software User Testing Systems Review Technical Review 118

Userpilot

OCTOBER 28, 2020

In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. Beyond the Software – How to Get the Best Results from Product Tours. Source: userpilot.com. Pros of Userpilot. Pros of Userpilot.

Analytic Tools 105

Analytic Tools Feedback Software Software Review Onboarding KPIs 105

Gainsight

FEBRUARY 10, 2022

Customer Success Management. In the past, Customer Success Managers (CSMs) were tasked with preventing customer churn and increasing retention. They monitored product use, flagged any unhappy customers, and ran Quarterly Business Reviews (QBRs) to maintain the current customer base. Customer Training.

Customer Experience 97

Customer Experience Onboarding KPIs Software Review Technical Review 97

The Product HQ

MAY 10, 2024

Want to become an AI product manager? This guide shows you how to prepare for a career in AI product management. Today, more and more businesses are looking for product managers specializing in artificial intelligence and machine learning technologies. That said, landing a job as an AI product manager is not easy.

Artificial Inteligence 52

Artificial Inteligence Technical Review Analytic Tools Research Software 52

The Product Coalition

MARCH 23, 2022

The best products fail nowadays due to a lack of consideration of Ecosystems, an example that I will walk through in Part 2 of this article. From a Product Management and Strategy viewpoint, I believe internalizing this fear of failure drives some of the best outcomes for the organization and its customers. Is that benign? It depends.

Framework 118

Framework Reporting Tools Technical Review Systems Review 118

The Product Coalition

NOVEMBER 23, 2023

Healthcare providers all around the world are moving to digital health technology due to its tremendous potential to address critical industry concerns and improve healthcare quality. Patients can manage their health outside of clinic appointments with decision assistance apps like this one.

Research Software 106

Research Software Analytic Tools Reporting Tools Data Visualization 106

The Product Coalition

SEPTEMBER 4, 2020

My journey to product management was not what you might expect , but then again, maybe you would. Three years later I became a web application engineer at a startup that built software for military and private industries. I shared my software development knowledge with them and we established mutual understanding and trust.

Weak Development Team 126

Weak Development Team Systems Review Customer Experience Software Review 126

The Product Coalition

FEBRUARY 15, 2024

Effective risk management Generative AI aids in risk mitigation by facilitating early detection and resolution of issues. Operations and supply chain management Generative AI optimizes operations and supply chain management by providing predictive insights and ensuring quality control.

Generative AI 106

Generative AI Data Visualization Reporting Tools Research Software 106

Userpilot

JULY 9, 2021

What are the best product management books to add to your 2021 reading list? We’ve put together a list for you with a few staples from every product manager’s bookshelf and some new releases too. New in – Best New Product Management Books in 2021. Product Management Books #1 – Continuous Discovery Habits [NEW! ].

Books 98

Books Research Software Feedback Software Analytic Tools 98

Agile Velocity

MAY 3, 2024

Siloed transformation efforts at the team level can result in suboptimal outcomes and fail to address systemic issues that hinder agility at the organizational level. Training Without Coaching Providing training on Agile principles and practices is crucial for building awareness and common understanding among teams and individuals.

Agile 81

Agile Data Visualization Feedback Software Reporting Tools 81

Intercom, Inc.

JANUARY 5, 2022

If I’m about to do business with your company and your software is going to access my customers’ data, it’s my responsibility to ensure you have the proper controls in place to protect it. Security affects every function across your company: from onboarding and offboarding to encrypting data and managing endpoints.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. Thanks to the coronavirus pandemic, making software accessible is arguably a common struggle around the globe. A new emphasis has been placed on access to software for everyone. What do we mean by accessibility?

Research Software 154

Research Software Data Visualization Software Review Technical Review 154

Mironov Consulting

SEPTEMBER 15, 2019

Data science has traditionally been an analysis-only endeavor: using historical statistics, user interaction trends, or AI machine learning to predict the impact of deterministically coded software changes. So here are a few tips for product managers who may be pulling data science – and data scientists – into our product processes.

Data Visualization 90

Data Visualization Analytic Tools Research Software Weak Development Team 90

The Product HQ

FEBRUARY 1, 2023

Are you looking for crucial technical program management skills to become a successful technical program manager? Technical program manager (TPM) roles range from mid to senior-level positions that support organizations with their product goals. Well, you’re in the right place.

Technical Review 52

Technical Review Reporting Tools Software Review Weak Development Team 52

PMLesson's Ace the PM Interview

MARCH 21, 2022

Trying to better understand the software engineer career path? Software engineers have the option to stick to software development at higher and higher levels. Or they may decide to move into management later in their careers. Different software engineers work on different kinds of technical projects.

Software Engineering 52

Software Engineering Reporting Tools Fractional CTO CTO 52

The Product Coalition

OCTOBER 6, 2023

Later, these features are pre-processed and used to train a machine learning algorithm that can precisely predict the emotional states of users. This means that millions of people are either emotionally unaware or incapable of managing their emotions. deaths per 100,000 individuals due to automobile accidents, according to a survey.

Research Software 130

Research Software Reporting Tools Data Visualization Automotive 130

People-First Product Leadership

FEBRUARY 12, 2024

As you can likely guess if you’ve been following this newsletter, I fall on the side of favoring collaboration as being a key area of focus for performance reviews. Instead celebrate when a product manager steps in and helps with a user research study or a designer codes a prototype to accelerate development.

Artificial Inteligence 52

Artificial Inteligence User Testing Product Management Product Manager 52

Agile Velocity

SEPTEMBER 12, 2023

Agile practices, like Scrum and Kanban, initially developed for software development, are now being embraced across all departments and functional areas including marketing, finance, and human resources. Training provides foundational knowledge and alignment. Training alone is insufficient.

Agile 76

Agile Feedback Software Product Research Strategy 76