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The ultimate customer support tech stack for 2022

Intercom, Inc.

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Download The Ultimate Modern Support Tech Stack guide.

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Technical Women Are Software Managers

Johanna Rothman

One of my reviewers for the Modern Management Made Easy books asked a fascinating question: I've never seen this many women in management or in senior leadership positions. Up until the mid-1980s, women comprised about 1/3 of the technical people I worked with. Women Quickly Dropped out of Studying Computer Science.

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2021 Engagement Benchmarks for Education Apps

Alchemer Mobile

Quick transitions to remote learning, usage and integration hurdles, lack of funding for new tech, and massive fluctuations in MAU all played a role in delivering a challenging year for educators and education technology across the country. Ratings, Reviews, and Interactions. Working in Mobile Education in 2021.

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Finding Great Product Managers

The Product Coalition

Here are some classics on product manager hiring along with value-added commentary. Meanwhile, the product management hiring industry has apparently made a fetish out of its own formulaic interview questions which only prove that you’ve exhaustively studied the rote patterns they rely on. Plus a bonus.

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Creating excellent customer experiences with the right e-commerce tech stack

Intercom, Inc.

This is where having the right tech stack comes into play. Plus, studies reveal that customers prefer to self-serve rather than speak to a support rep at all. However, with the right tech stack, your team can handle even complex payment problems with ease. Maintain momentum by bridging your tech stacks.

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Brew and Review: Building a knowledge sharing loop for Customer Success

Intercom, Inc.

We had a large group of talented people – some who knew features and workarounds better than anyone else, some who were experts in technical concepts, some who excelled in project and relationship management, and others who had a deep knowledge of particular industries. The only problem? We were operating in silos. part of the name.

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Customer Feedback is Product Management

Ronke PM

The success of products that combine utility and delight is partly due to the innovative and fearless cross-functional team that developed it. Where their company is headed strategically, any planned technological shifts, and any new business initiatives that may have an effect.