The Product Coalition

MARCH 8, 2023

Transforming User Experience: Exploring the Game-Changing Capabilities of ChatGPT APIs in Next-Generation Applications Are you ready to take your applications to the next level with the power of conversational AI? This ensures that the chatbot is not only accurate but also tailored to the specific needs of the user.

ChatGPT 156

ChatGPT Customer Experience Research Software Artificial Inteligence 156

Alchemer Mobile

NOVEMBER 13, 2024

It helps reveal how effectively a company meets its customers’ needs and expectations. High CES scores indicate that interactions are smooth and effortless, while lower scores can signal areas for improvement to create a more frictionless experience. Customer satisfaction surveys are more powerful than you might think.

Customer Satisfaction 238

Customer Satisfaction Product Research Data Visualization Customer Feedback 238

Mind the Product

MAY 27, 2022

The panel, moderated by Tanmay Goel, Product Manager at Rakuten welcomed: Emi Kwon, UX Lead of the Experience Design Group at a global insurance company Simran [.] Read more » The post Product management meets UX design by Tanmay Goel, Emi Kwon, Simran Kaur appeared first on Mind the Product.

UX 171

UX Product Management Product Manager Management 171

Roman Pichler

APRIL 7, 2025

Second, offering AI-enabled product features, including a personalised user experience and user-specific recommendations, can give your product a unique advantage. [3] Lack of Empathy While you can use sentiment analysis to uncover user emotions, AI-based tools are no replacement for meeting users and customers.

Product Strategy 193

Product Strategy User Testing Data Visualization Strategy 193

Roman Pichler

JANUARY 12, 2021

What’s more, you suspect that John’s request may be motivated by the desire to meet his sales targets. If you said yes to every idea and request, you would end up with a feature soup , a product with an uncompelling value proposition and a poor user experience. Saying no, however, is part and parcel of a product person’s job.

Weak Development Team 381

Weak Development Team Customer Experience Reporting Tools Leadership 381

Roman Pichler

NOVEMBER 2, 2021

A development team does a good job if the following three conditions are fulfilled: First, the group reliably meets the agreed sprint goals and delivers product increments that offer a great user experience and exhibit the desired software quality. Do you think you are on track to meet the sprint goal?”

Weak Development Team 374

Weak Development Team Development Software Review Technical Review 374

Product Innovation Educators

FEBRUARY 17, 2025

Early in her career, Francesca encountered this phrase alongside the common description of product management as sitting at the intersection of business, user experience, and technology. Call out unreasonable expectations, such as excessive stakeholder meetings that prevent meaningful customer interaction.

Reporting Tools 179

Reporting Tools Feedback Software Customer Feedback Technical Review 179

UX Planet

DECEMBER 25, 2024

I remember sitting in a leadership meeting as the UX leader, and out of nowhere, someone asked, Jas, whats the Return On Investment, aka ROI, on UX? I almost choked on my tea because the value of UX is a good user experience that solves user problems. But I was being asked on the spot what the financial gain of UX is.

UX 105

UX Customer Experience Feedback Software User Testing 105

The Product Guy

OCTOBER 25, 2024

For instance, if you’re asked to prioritize a feature that isn’t solving a customer problem, present research showing how the feature would impact user experience or how alternative features better serve your market. Use data to support your position and explain the trade-offs.

Strategy 150

Strategy Customer Feedback Research Software User Testing 150

The Product Guy

NOVEMBER 21, 2018

Arrange the meeting : Agree on a shared date and time each x weeks for the meeting. Confirm the date of the first meeting and promise a release date for the agenda. This allows you to engage in conversation and actually moderate the meeting. This will keep you and your members on track during the meeting.

User Testing 348

User Testing Customer Experience Customer Feedback Product Research 348

UX Planet

JANUARY 12, 2025

It requires a thoughtful approach to user experience (UX), usability principles, and visual design to ensure clarity, accessibility, and functionality. In this article, well delve into the best practices for designing tables that convey information and enhance the overall user experience.

Data Visualization 111

Data Visualization User Testing Customer Experience Customer Feedback 111

Roman Pichler

MAY 11, 2021

An agile development team does a good job if the memebers can reliably meet the agreed goals and create software that offers a great user experience and exhibit the desired quality. This does not imply, however, that you should not care about meeting a specific product goal in a realistic timeframe on an agreed budget.

Weak Development Team 362

Weak Development Team Product Research User Testing Customer Experience 362

UX Planet

MARCH 4, 2025

Self-reported data is alwaysreliable Many organizations believe that the best way to learn about users is to ask them directly. Such companies rely on user surveys and feedback to evaluate user experience. What you think users do vs what users actualydo. Five elements of user experience by J.Garrett.

Data Visualization 75

Data Visualization UX User Testing Customer Experience 75

Roman Pichler

DECEMBER 4, 2023

To put it differently, if the business goal is wrong, you are likely to determine the wrong opportunities and discover the wrong features and user experience. In that case, the product strategy enables you to check that fixing the issue will indeed help you meet the overarching business goals. It’s garbage in, garbage out.

Product Research 348

Product Research Product Strategy Strategy Research Software 348

Roman Pichler

FEBRUARY 14, 2023

Using a product goal addresses this issue: You only add an item to the backlog if it helps you meet the goal. Simply ask yourself, “What is the next step we have to take to move forward and meet the product goal?” Does it offer the right user experience (UX) and the right functionality? Third, form a product team.

Product Research 382

Product Research Feedback Software Research Software User Testing 382

The Product Guy

OCTOBER 2, 2016

I joined a growing user experience agency called Motivate Design, without having any real knowledge about UX and its function within product strategy. The ability of a PM to pull ideas from everyone and filter them to meet customer needs is truly the mark of someone who knows what they’re doing.

Product Research 367

Product Research User Testing Product Management Product Manager 367

UX Planet

NOVEMBER 18, 2024

Each service involves a network of people working together to ensure that the system functions effectively and meets the needs of the citizens. Service designers focus on the user experience, making sure that the services meet the needs of the users.

Data Visualization 98

Data Visualization Feedback Software Framework Analytic Tools 98

UX Planet

JANUARY 22, 2025

Todays customers expect financial brands to deliver deeply personalized, seamless digital experiences at every touchpoint, consistently reinforcing what they stand for. How can financial brands meet these expectations? A strong digital brandensures: Customer Loyalty: A seamless and intuitive digital experience keeps customers engaged.

Reporting Tools 98

Reporting Tools Feedback Software Finance Branding 98

Roman Pichler

DECEMBER 6, 2022

For instance, the marketing strategy, the user experience (UX) design and technology choices have to align to successfully acquire new users, increase conversion, or meet another product goal. What’s more, all deliverables must fit together to achieve the desired outcome. Deepen your expertise.

Leadership 329

Leadership Technical Review User Testing Reporting Tools 329

Roman Pichler

FEBRUARY 19, 2024

Level two increases empowerment by adding the authority to determine the features and user experience the product should offer. You spend a significant amount of your time refining product backlog items, writing user stories , tracking the development progress, and talking to development team members.

Product Research 289

Product Research Product Management Product Manager Customer Experience 289

Amplitude

DECEMBER 16, 2024

Get to know Kim Lenox, Amplitudes VP of Design, and her vision for design excellence, and strategies for creating innovative user experiences that empower teams and customers alike.

Customer Experience 98

Customer Experience Vision User Experience Strategy 98

The Product Guy

MARCH 12, 2025

Companies like Canva grew by defying industry conventions around complex, professional-focused design software making powerful design tools accessible to everyday users and businesses. If your meetings are full of nodding heads and no pushback, youre not making progressyoure just circling the familiar. and pursue the answers.

Data Visualization 150

Data Visualization User Testing Customer Experience Technical Review 150

Roman Pichler

JUNE 1, 2020

The first one carries the risk of being a feature broker and offering a product that has a weak value proposition, gives rise to a poor user experience, and consists of a loose collection of features. But this also means holding people accountable for meeting their agreements. But neither of these two approaches is desirable.

Weak Development Team 345

Weak Development Team Product Research Customer Experience Workshop 345

Userpilot

DECEMBER 18, 2024

Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Basically, anything that ruins the user experience. UX analytics involves gathering, analyzing, and interpreting data about how users interact with your product or service.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

The Product Guy

JUNE 25, 2018

My goal is to become independent and field these meetings on my own, but I am not quite ready to sit face-to-face with our chief executives. I may begin a meeting by presenting the deck I have put together for the senior executive, and it is very helpful having my manager fielding the tougher questions. We’ve all been there.

Product Management 300

Product Management Product Manager Reporting Tools Technical Review 300

Product Talk

NOVEMBER 15, 2023

These can take the form of project status reports or meetings or Gantt chart creation or intake of new ideas. Hope: For teams that have a lot of visuals that they are already working on, one of the things that I recommend is to try to see if you can shift some of those meeting-related stakeholder updates to sharing of artifacts.

Product Research 325

Product Research Customer Experience Data Visualization User Testing 325

Roman Pichler

APRIL 15, 2024

The key results state the specific criteria that have to be fulfilled to meet the objective. This is useful when meeting the product goal results in a new major release or product version, for instance, iOS 17.4 These are the outputs that are required to meet the goal. The acronym stands for objectives and key results.

Roadmap 320

Roadmap Onboarding KPIs Technical Advisors Customer Experience 320

Lenny Rachitsky

APRIL 28, 2024

With Spaces, Twitter sought inspiration from Clubhouse’s user experience but put their own spin on it and prioritized it as the #1 company initiative, having learned from their failure to move quickly enough with Periscope/Vine. When deciding to copy a product, the North Star should be doing what’s right for the customer.

User Testing 131

User Testing Analytic Tools Feedback Software Weak Development Team 131

Userpilot

OCTOBER 31, 2024

A product analytics strategy is essential for any business looking to make informed decisions about product development and user experience. Plus, there are many reasons why you need a product analytics strategy: Aligns product development with user needs and business goals. Why should you have a product analytics strategy?

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 105

UX Planet

MAY 1, 2025

A closer look at how Airbnbs design turns simple bookings into emotional, trust-driven experiences. Few companies demonstrate the power of thoughtful user experience better thanAirbnb. Instead of faceless hotel rooms, users meet real people who host theirspaces. Great design has become a key differentiator.

Research Software 97

Research Software Travel Customer Experience User Testing 97

Product Innovation Educators

JANUARY 4, 2021

Chief Product Officers (CPOs) have many responsibilities, such as mentoring product managers, defining product strategy, leveraging cross-functional resources, developing products to meet an expected schedule, and more. Increasingly, CPOs are also thinking about the user experience strategy.

Feedback Software 277

Feedback Software Data Visualization Customer Feedback Customer Experience 277

UX Planet

APRIL 9, 2025

Instead, its about determining whether a design meets its objectivesfor users and the business. Here are integral parts of visual & functional language: Onboarding Is the first-time user experience intuitive and welcoming? In this article, Ill share a general 4-step framework I use when conducting a design critique.

Framework 101

Framework Feedback Software Research Software Onboarding KPIs 101

UX Planet

JANUARY 10, 2025

keeps the user engaged and motivated. Positive Reinforcement When users accomplish their intended goals, they experience a sense of accomplishment. Gamified benefits, such as earning badges for meeting milestones or completing streaks, may make saving more enjoyable and rewarding.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

The Product Guy

MARCH 4, 2025

Chasing metrics without context leads to products that meet performance goals but fail to capture hearts and minds. But metrics are often backward-looking. By the time youve optimized for a particular KPI, your competition may already be moving on to the next opportunity. Finally, theres the obsession with customer feedback.

Customer Feedback 150

Customer Feedback Product Management Product Manager Feedback Software 150

The Product Guy

JULY 30, 2024

If users don’t find value, they won’t stick around, pushing companies to improve continuously. DocuSign ‘s seamless e-signature service ensures users experience immediate value, driving high retention and satisfaction. If users don’t find value, they won’t stick around, pushing companies to improve continuously.

Customer Feedback 186

Customer Feedback Data Visualization Customer Experience Onboarding KPIs 186