Intercom, Inc.

AUGUST 25, 2021

Over the last few months, we’ve released a bunch of new updates across everything from reporting to integrations to the mobile experience. Improved reporting. We have a wide range of brand new reports and several new reporting features. Visualize your data with new chart types in Custom Reports.

Data Visualization 129

Data Visualization Reporting Tools Feedback Software Customer Experience 129

Intercom, Inc.

OCTOBER 27, 2021

That’s why we’re so excited to launch our new visual Conversational Support Funnel report. How many proactive support messages are you sending versus how many people are seeking support? On the proactive support side, you can see how many outbound messages get delivered and how many get opened within a specified time period.

Data Visualization 138

Data Visualization Reporting Tools Strategy Inbound 138

Intercom, Inc.

SEPTEMBER 26, 2018

This means crafting a message strategy that truly engages its recipients on a regular basis. Below, we share key best practices for customer engagement, the anatomy of a good message, and a few examples to get your juices flowing. The anatomy of an effective message. Example messages that facilitate customer engagement.

Messaging 202

Messaging User Testing Customer Feedback Customer Experience 202

Usersnap

JULY 3, 2023

If you’re new to the bug tracking system, issue management or web development in general, you might wonder what a bug report is. We did cover a lot of topics in the area of bug reporting. Examples of bug reports 3 samples of bug reports So… what is a bug report? But we need a bug report definition or meaning!

Reporting Tools 52

Reporting Tools Data Visualization Feedback Software User Testing 52

Alchemer Mobile

FEBRUARY 21, 2019

In our recently released 2019 Mobile Customer Engagement Benchmark Report , we reviewed data from over 1,400 unique iOS and Android apps across all app categories (from January 2018 to December 2018) to understand how customer engagement and interaction rates have changed over the past few years.

Data Visualization 204

Data Visualization Reporting Tools User Testing Customer Experience 204

Intercom, Inc.

SEPTEMBER 25, 2018

That’s why we recently released our new revenue and sales team performance reports , which gives marketing and sales teams instant visibility into how using Intercom has a positive impact on their business. The new Revenue Reports show your marketing and sales team the figures that matter. See Intercom’s influence on your business.

Data Visualization 91

Data Visualization Reporting Tools Customer Feedback Marketing 91

TechEmpower - Product Management

JULY 24, 2023

What about reporting and moderation? Email / SMS Does your application send out transactional emails or SMS messages? How are those mass messages crafted? How often is message content updated? Send messages? Reporting What needs to be reported? Reporting can be endless! Commenting? Moderation?

Reporting Tools 208

Reporting Tools Analytic Tools Development CTO Coach 208

Gainsight

APRIL 9, 2019

In-app messages are popping up everywhere and SaaS products are no exception. Here are nine ways SaaS products are using in-app messages to drive user engagement. Salesforce used this in-app message to notify users of their improved setup. In-app engagements is a highly effective way to increase user retention and engagement.

Feedback Software 72

Feedback Software Analytic Tools Messaging Customer Experience 72

Intercom, Inc.

NOVEMBER 17, 2021

Over the last few months, we’ve released updates that help you improve and measure your conversational support efforts, engage customers with multichannel transactional messaging and other customer engagement enhancements, and integrate the tools you use every day – including WhatsApp! ??. Conversational engagement.

Customer Feedback 222

Customer Feedback Data Visualization Customer Experience User Testing 222

Alchemer Mobile

MAY 17, 2022

Message centers do exactly that by providing a two-way channel where customers can relay feedback, while giving you the opportunity to respond directly. By quickly addressing customer feedback through a message center your customers are more likely to feel heard, and less likely to take their potentially negative experience to app stores.

Feedback Software 246

Feedback Software Research Software User Testing Reporting Tools 246

Intercom, Inc.

MAY 25, 2021

Messaging is rapidly becoming a key channel for customer support. According to Forrester’s research, prior to the pandemic, messaging was ranked fifth overall in terms of channel usage. Here’s why customers and support teams have turned to messaging as their channel of choice over the last year. Now, it’s second.

User Testing 260

User Testing Customer Experience Customer Feedback Product Research 260

Intercom, Inc.

JUNE 13, 2022

We’ve added three new updates to Surveys: advanced reporting, branching logic, and triggering Surveys via code in your mobile app. Gain deeper insights with advanced reporting for Surveys. Use advanced reporting to unlock deeper insights from your Surveys. Increase engagement with enriched mobile push messages.

Data Visualization 197

Data Visualization Product Research Reporting Tools Feedback Software 197

Revulytics

DECEMBER 19, 2017

This release enables software providers of Java 8+ applications which run on Windows, Mac, and Linux to integrate our Usage Intelligence solution with a native Java SDK and benefit from valuable software usage insights and in-application messaging. New Java Reports in the Dashboard. These reports include: Java Version and Vendor.

Data Visualization 54

Data Visualization Reporting Tools Analytic Tools Dashboard 54

Alchemer Mobile

MAY 14, 2020

Download the 2020 Mobile App Engagement Benchmark Report for Media Apps. We’re thankful that our annual Mobile App Engagement Report was published right around the time that everything started to really shift in the U.S. Data included in the report: The profile of an average app in the Media category. Average app review volume.

Research Software 208

Research Software Feedback Software User Testing Customer Feedback 208

Userpilot

MARCH 12, 2024

In this article, we explain what Paths is, how to create the report, its use cases, and compare it to similar features in other tools. Once you Run Query, choose the Date Range and include/exclude Pages from the report. Clicking on Run Query will generate the report. Let’s get right to it! Userpilot Paths: Filters.

Data Visualization 94

Data Visualization Analytic Tools Customer Experience Customer Feedback 94

Intercom, Inc.

NOVEMBER 30, 2021

With a modern conversational support solution, you can combine proactive , self-serve , and human support capabilities, so your team can get ahead of known problems with targeted messages , automatically answer repetitive queries with bots , and quickly resolve complex issues with automation and a human touch. Proactive messaging.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Intercom, Inc.

MARCH 7, 2022

After making necessary updates to an Article, you can share it for review without needing to unpublish it, allowing you to retain all of your Article reporting metrics. Updated outbound messaging CSV reports for streamlined messaging data. Show CCDAs in bot messages. Our February flash updates. Improved webhooks.

Data Visualization 104

Data Visualization Reporting Tools Customer Experience Onboarding KPIs 104

Userpilot

MARCH 25, 2024

Behavior Flow analysis was one of the key reports in General Analytics. In the article, we show you how to replicate the behavior flow report in GA4. The report mapped out all user actions leading up to a conversion goal. In Google Analytics 4, the report, along with the Events Flow report, was replaced with Path exploration.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Reporting Tools 82

Intercom, Inc.

DECEMBER 10, 2021

Our Holiday Shopping Experience Report, based on a survey of 1,000 U.S. Here are some of the top findings from the report – and what you need to do about them. On-time deliveries have been an issue for months for most shoppers, with almost two thirds (64%) reporting they have had items arrive later than promised in the past six months.

Data Visualization 195

Data Visualization User Testing Reporting Tools Customer Experience 195

Revulytics

MAY 17, 2018

Contextual relevance is king when it comes to presenting people with messages you want to resonate and drive them to respond. It’s delivering the right message to the right user at the right time in the user’s journey. To be most impactful, the message should be delivered when the user is engaged with the application itself.

Analytic Tools 65

Analytic Tools Data Visualization Messaging Reporting Tools 65

Mixpanel

APRIL 18, 2024

Further, most B2B tools are productivity-boosting tools, which means when you do launch a new feature, you don’t always want to try to drive adoption with what could be noisy in-product messaging or tours. Learn more about using Mixpanel’s reporting and analytics in your next product rollout— request a demo today.

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

Alchemer Mobile

APRIL 12, 2022

The following data and information on Travel apps is from our 2022 Mobile App Customer Engagement Report. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE. In 2020, interaction rates went way down as brands only wanted to reach out to consumers with the most critical messaging during the height of the pandemic. Shifted emotions.

Travel 261

Travel User Testing Research Software Feedback Software 261

Alchemer Mobile

JUNE 30, 2020

And that’s where our 2020 Mobile App Customer Engagement Benchmark Report comes in! We gathered mobile customer engagement data from more than 800 apps with 5,000 active users or more, analyzed it all, and packaged it up into a cohesive report for you. Average inbound and outbound message volume.

Feedback Software 165

Feedback Software User Testing Customer Feedback Customer Experience 165

Alchemer Mobile

MAY 28, 2019

Our 2019 Mobile Benchmarks by App Category report looks at trends and differences across popular app categories, with a focus on Lifestyle apps. You could, but you probably won’t get your message across very effectively. Proactively provide in-app messages for quick announcements. Probably not.

Feedback Software 223

Feedback Software User Testing Customer Feedback Customer Experience 223

Intercom, Inc.

APRIL 5, 2022

That’s why we’re excited to introduce Intercom Switch: the easiest way to move inbound call volume to messaging. Efficient, personalized messaging is at the center of everything we do here at Intercom”. Efficient, personalized messaging is at the center of everything we do here at Intercom. 6 reasons to Switch.

Inbound 209

Inbound Customer Experience Reporting Tools Messaging 209

Userpilot

JULY 31, 2023

Pendo offers in-app messaging and onboarding features for mobile apps. Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging. HelpCrunch is a versatile messaging platform for different communication channels, offering multichannel messaging and advanced customization.

Analytic Tools 85

Analytic Tools Feedback Software Reporting Tools Data Visualization 85

Alchemer Mobile

MARCH 9, 2022

To launch a voice of the customer initiative, product managers and mobile marketers should launch intelligent mobile surveys that target the right people at the right time within the app experience, offer two-way communication channels like a message center, and keep a consistent pulse on customers sentiment.

Customer Feedback 264

Customer Feedback User Testing Customer Experience Data Visualization 264

Alchemer Mobile

APRIL 30, 2020

Watch our latest webinar where Robi Ganguly, Apptentive CEO and Co-founder, and Christy Culp, Apptentive VP of Customer Success, share exclusive data and key insights from our 2020 Mobile App Engagement Benchmark Report. We discuss mobile engagement data specifically in the following categories: Sentiment analysis. Ratings and reviews.

Research Software 147

Research Software Data Visualization Webinar Product Research 147

Alchemer Mobile

DECEMBER 21, 2022

The secret sauce here is not just targeting your ads or your messaging toward one demographic at a time, but finding ways to target even smaller combinations. Communicating with both through the same message does neither group any good. Truly powerful mobile customer engagement comes from hyper-specific brand interactions.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Alchemer Mobile

MARCH 26, 2021

To give you a general idea of where the mobile playing field is today, here are a few 2020 stats from our friends at App Annie : App Annie’s State of Mobile report is a fantastic place to start when looking for a general lay of the land and high-level stats. Message centers. Make each message count. Make each message relevant.

User Testing 257

User Testing Customer Experience Feedback Software Research Software 257

Alchemer Mobile

JUNE 16, 2020

Download the 2020 Mobile Customer Engagement Benchmark Report for Travel Apps. We gathered mobile customer engagement data from more than 800 apps with 5,000 active users or more, analyzed it all, and packaged it up into a cohesive report for you. Data included in the report: The profile of an average app in the travel category.

Travel 147

Travel Feedback Software User Testing Customer Feedback 147

Intercom, Inc.

DECEMBER 14, 2022

Three in four customers reported feeling valued as a top factor in their decision to continue doing business with a company”. Three in four customers reported feeling valued as a top factor in their decision to continue doing business with a company, while 64% will take their money elsewhere if that feeling isn’t there. Key insights.

User Testing 129

User Testing Data Visualization Customer Feedback Customer Experience 129

Userpilot

APRIL 16, 2024

Thanks to the insights, you can target the right users with upsell and cross-sell messages at the right time. These insights provide a deep understanding of customer behavior, needs , and problems and enable teams to optimize product messaging , marketing campaigns, in-app product experiences, and customer support processes.

Data Visualization 94

Data Visualization Customer Feedback Analytic Tools Feedback Software 94

Intercom, Inc.

JANUARY 17, 2023

Examples include: Offering defaults and templates when creating outbound messages . Enabling different filters on reports (e.g. Tickets report ) . The option to build a custom report . Measure what’s important to your team when you build a custom report. Striking the balance within a complex product.

Reporting Tools 118

Reporting Tools Feedback Software Data Visualization Outbound 118

Lenny Rachitsky

MARCH 21, 2024

This makes it easier for reporters to understand your solution’s value proposition and increases the likelihood of capturing their attention. Some reporters may be interested in your potential to disrupt incumbents. These platforms reach engaged audiences and amplify your message.

Reporting Tools 89

Reporting Tools B2B Customer Experience Startups 89