The Product Guy

FEBRUARY 13, 2020

Decision-making process for PMs: No common process, standardized No journey from OKRs to problems and solutions No articulation of the roadmap with uncertainty Not ahead of the needs Problems for making streamlined decisions, for articulating decisions. Mental models for decisions not clear. Team dynamics and structure. Next steps.

Product Research 471

Product Research Onboarding KPIs Reporting Tools Feedback Software 471

The Product Guy

JUNE 18, 2020

1password.com) Strikingly- Public Forum, Idea Forum , where customers request and vote on features Public Roadmap (ie Slack , bitsian ) . Are things that we are learning finding their way into the roadmap? How do you internally communicate customer requests/feedback vs the roadmap? Are customers being engaged directly?

Product Research 412

Product Research Feedback Loop Feedback Software User Testing 412

Productside

APRIL 2, 2025

But instead of telling a clear, compelling story, they send out a spec or share a roadmap deckand hope it gets read. What: Slack offers channels, messaging, and integrations for focused team communication. PMs are often tasked with aligning stakeholders, guiding engineering teams, and championing the customer.

Data Visualization 177

Data Visualization User Testing Product Manager Product Research 177

The Product Guy

MAY 7, 2020

The path and the steps to reach the destination is defined through a product roadmap. Hence roadmapping is a crucial exercise which can make or break your product. In my opinion, apart from a bad culture, a bad roadmap can also have a devastating impact on your organizational strategy. Product Roadmap. Data vs Intuition.

Technical Review 398

Technical Review Product Manager Product Management Onboarding KPIs 398

Alchemer Mobile

MARCH 26, 2021

Your team should have explicit data that has come directly from customers’ mouths (surveys, ratings and reviews, message centers, etc.) That means about 99 percent of their customers are in the “silent majority” and not being put at the center of their product roadmap. Incorporate customer feedback directly into your product roadmap.

User Testing 257

User Testing Customer Experience Feedback Software Customer Feedback 257

Lenny Rachitsky

NOVEMBER 19, 2024

Yet, like many managers, my calendar is packed, my unread Slack messages seem endless, and my attention is pulled in countless directions. While this personalized feedback is key to improving the writing and the writer, it is time-consuming, often delaying the team from getting their messages out swiftly.

User Testing 130

User Testing Customer Feedback Feedback Software Reporting Tools 130

Alchemer Mobile

NOVEMBER 21, 2022

Feedback Should Drive Your Product Roadmap. Thinking about feedback and new feature development in the context of identifying your fans first, and then learning from them, is an accelerant to roadmap development. This snapshot from Apptentive Insights shows feedback that helps brands drive their product roadmaps. Message center.

Customer Feedback 244

Customer Feedback User Testing Feedback Software Product Research 244

The Product Manager Coach Blog

JANUARY 14, 2025

Tailor Your Communication: Adapt your messaging for different audiences, whether its engineering teams or senior leadership. Connect Decisions to Customer Needs: Show how your roadmap addresses customer pain points to build trust. Present a high-level roadmap by your 90-day mark to demonstrate strategic planning.

Data Visualization 93

Data Visualization Customer Feedback Strategy User Friction 93

Alchemer Mobile

MAY 17, 2022

Here are some examples of areas to focus on: Product roadmap prioritization : What new app features and improvements are customers most interested in? . Message centers do exactly that by providing a two-way channel where customers can relay feedback, while giving you the opportunity to respond directly. Why do they feel that way?

Feedback Software 246

Feedback Software Research Software User Testing Reporting Tools 246

Product Talk

FEBRUARY 12, 2020

Lisa began her career in data science and spent four years as a data scientist at Airship , a marketing and messaging automation company. Lisa explains that “Orchestration is a catch-all term that refers to orchestrating messages across different channels—sometimes referred to as cross-channel orchestration.” Tweet This.

Product Research 265

Product Research Data Visualization User Testing Research Software 265

Alchemer Mobile

JULY 29, 2021

This feedback can be left on message boards, on social media, in app store reviews, through online surveys, and more. In-app surveys are an incredibly powerful tool for conducting mobile research and improving mobile product roadmaps. A message center provides a two-way conversation channel to do just that. Run in-app surveys.

Feedback Software 246

Feedback Software User Testing Customer Feedback Research Software 246

Alchemer Mobile

DECEMBER 9, 2021

Product roadmap. Thinking about feedback and new feature development in the context of identifying your fans first, and then learning from them, is an accelerant to roadmap development. The insights you gather should inform your product roadmap and rally your development team around a single point: the customer.

Customer Experience 264

Customer Experience Customer Feedback User Testing B2C 264

Alchemer Mobile

JANUARY 26, 2021

As consumers, we now expect the brands we love to deliver the right message , to the right person, via the right medium, at the right place, and at the right time across all of their digital and onsite experiences. To start, think about the in-app message you’re sending to figure out timing and placement.

User Testing 246

User Testing Customer Feedback Customer Experience Feedback Software 246

Folding Burritos

FEBRUARY 13, 2018

The main goal was to show that by thinking about what , when and to whom we need to communicate , we can find different ways to get the message across without spending so much time on it. Remember the timeframe we’re addressing here: present , recent past and near future. Progress / Status.

Data Visualization 397

Data Visualization Reporting Tools Technical Review Customer Experience 397

Alchemer Mobile

MAY 10, 2022

Two-way messages give customers the ability to leave feedback through an always-on, always present channel: your mobile app. Customers can provide messages and pictures describing issues that are impacting their mobile experience. INTEGRATE CUSTOMER FEEDBACK INTO YOUR PRODUCT ROADMAP.

User Testing 260

User Testing Customer Feedback Customer Experience Feedback Software 260

Product Management University

FEBRUARY 2, 2023

Product marketing roadmaps aren’t a staple in most B2B organizations, but there are a host of reasons they should be. What is a Product Marketing Roadmap? The execution part of the product marketing roadmap consists of the action items and artifacts required to generate demand and support the sales process.

Product Marketing 130

Product Marketing Roadmap Marketing B2B 130

Alchemer Mobile

AUGUST 26, 2021

This allows you to quickly make changes, pivot your product roadmap, and improve the customer experience before customers move on to your competitors. Message centers or two-way feedback portals. A message center provides a two-way conversation channel to do just that. Integrate what you learn into your product roadmap.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

The Product Guy

MARCH 26, 2019

Or did they only care about the roadmap? That doesn’t mean that I didn’t get to communicate my message, it meant that it wasn’t only my message. The collaboration ahead of time helped me better understand what was on their mind which in turn helped me tailor my messaging even more. Did they actually want to see designs?

Product Manager 360

Product Manager Product Management Technical Review Management 360

Alchemer Mobile

NOVEMBER 6, 2024

Personalizing digital experiences means delivering the right message to the right person, in the right place, at the right time. Let’s break that down: Right Message: Is your message relevant and useful? Right Person: Are the right customer’s receiving the message? Right Place: Are you engaging customers where they are?

User Testing 100

User Testing Customer Feedback Customer Experience Product Research 100

Roman Pichler

APRIL 5, 2022

For product strategy and roadmap meetings, I recommend involving the key stakeholders , for example, someone from sales, marketing, support, and finance, as well as development team representatives—ideally members who know about the user experience (UX), architecture, and technologies. 2 Involve the Right People. Close the meeting.

Product Manager 314

Product Manager Product Management Weak Development Team User Testing 314

Alchemer Mobile

OCTOBER 14, 2021

What strategies do you use to prioritize your product roadmap? Probably the person who started the company, they might come in and sit on your desk or send you a Zoom or a Slack message and say, “I want to go this direction.” ” Lesson 3: What strategies do you use to prioritize your product roadmap?

Technical Review 245

Technical Review User Testing Data Visualization Product Manager 245

Alchemer Mobile

FEBRUARY 2, 2021

If you’re ready to submit your app to the app stores next week, condense the most important elements of pre-launch into a one-week period and move the other items to your post-launch roadmap. App promo videos take your marketing to the next level by bringing your messaging to life. 30 Steps to a Successful Mobile App Launch.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Intercom, Inc.

NOVEMBER 30, 2021

With a modern conversational support solution, you can combine proactive , self-serve , and human support capabilities, so your team can get ahead of known problems with targeted messages , automatically answer repetitive queries with bots , and quickly resolve complex issues with automation and a human touch. Proactive messaging.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Alchemer Mobile

MARCH 9, 2022

To launch a voice of the customer initiative, product managers and mobile marketers should launch intelligent mobile surveys that target the right people at the right time within the app experience, offer two-way communication channels like a message center, and keep a consistent pulse on customers sentiment.

Customer Feedback 264

Customer Feedback Customer Experience User Testing Data Visualization 264

Alchemer Mobile

MARCH 8, 2022

Act: Once you find answers to your questions, start building features into your product roadmap that you know will drive more customer engagement. Interactions: What percent of customers are messaged and prompted; what percent of customers respond to a message or prompt? Metrics to measure customer engagement. General metrics.

Customer Feedback 279

Customer Feedback User Testing Customer Experience Data Visualization 279

Alchemer Mobile

NOVEMBER 10, 2022

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. A message center provides a two-way conversation channel to do just that. To help you with this, we compiled a list of the top mobile in-app feedback tools of 2022.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Alchemer Mobile

NOVEMBER 8, 2022

Your product team is already soliciting feedback to drive the roadmap today. also comes with new default UI styles for all consumer-facing Apptentive interactions, including the Love Dialog, Surveys, Notes , and Message Center. Response Targeting , new in our SDK 6.0, provides a scalable way for brands to close their feedback loop.

Product Research 244

Product Research User Testing Feedback Software Feedback Loop 244

Lenny Rachitsky

NOVEMBER 12, 2024

Aim for under a minute (make it feel lightweight) Film two takes (or more) to get your message clear and succinct In your message, pitch the brevity and time ROI for everyone: Most PMs still don’t do Looms outside of major announcements or bug reports. Remember that receiving a Loom can initially feel like a burden.

Product Research 112

Product Research Product Manager Reporting Tools Product Management 112

Alchemer Mobile

JUNE 16, 2022

Use real-time data and feedback to prioritize your product roadmaps. These channels (often manifesting in feedback forms, in-app surveys, and two-way messaging) can be built into any app or effortlessly integrated with a mobile communications tool ( like Apptentive ). Step #5: Let feedback drive product roadmap decisions.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Alchemer Mobile

MAY 19, 2021

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. A message center provides a two-way conversation channel to do just that. To help you with this, we compiled a list of the top mobile in-app feedback tools of 2021.

Feedback Software 236

Feedback Software User Testing Data Visualization Customer Feedback 236

Userpilot

NOVEMBER 23, 2023

How is the outcome-based roadmap different from regular roadmaps? Dave Martin on how product roadmaps kill outcomes. TL;DR Regular roadmaps kill outcomes by forcing teams to think in the categories of features and timelines. How roadmaps kill outcomes A classic roadmap is a list of features with a timeline.

Product Research 105

Product Research Feedback Software Analytic Tools User Testing 105

Product Talk

SEPTEMBER 13, 2017

Our user research told us that alumni loved sending messages to their community: They asked for advice on everything from how to find their next job to what neighborhood to live in in their new city. Nobody wanted to receive these messages. Will we be able to predict who should be able to receive a message? – Tweet This.

Product Research 265

Product Research Research Software User Testing Data Visualization 265

The Product Coalition

JANUARY 16, 2022

Have a communication policy outlined for your team There are so many enterprise tools available today ranging from email to instant messaging. set simple rules ( e.g. leverage email for non-urgent communications, instant messaging for urgent messages, & meetings for decision-making) and get alignment from your team to follow them.

Product Manager 199

Product Manager Product Management Document Leadership 199

Intercom, Inc.

MARCH 2, 2021

Here’s how to put on your Sherlock Holmes detective hat and ask the right questions, get to the bottom of their issues, and provide better support through messaging or live chat. First, ask some follow-up questions, trying to rephrase their initial message. Get to the root cause of their query.

Customer Experience 248

Customer Experience Customer Feedback Data Visualization Artificial Inteligence 248

Alchemer Mobile

FEBRUARY 21, 2025

Product Teams For product teams, open text analysis helps shape a customer-focused product roadmap that not only addresses user concerns but also improves engagement and drives revenue. Where are customers struggling, and how can we improve our messaging and outreach? How can I demonstrate that CX efforts are driving business results?

Customer Feedback 113

Customer Feedback Feedback Software User Testing Data Visualization 113