Userpilot

SEPTEMBER 8, 2021

Product tours are an essential way to onboard users in your app. Yet, all too often, SaaS businesses see their customers not completing the product tour, or even churning during the onboarding stage. Product tours are a way of showing users the product features they need to learn in order to activate.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Software Review 98

Userpilot

JULY 13, 2021

Most SaaS businesses recognize that interactive walkthroughs are a helpful onboarding tool , but few use them correctly. Too often, they are conflated with product tours , leaving the customer confused as to why they are being shown features they don’t need. That’s a product tour , and you should avoid those.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Userpilot

DECEMBER 6, 2021

On these terms, the best customer success platforms for onboarding are Userpilot , Pendo, and Chameleon. For product analytics, choose Heap, MixPanel, or Amplitude. Allow you to track and report on the metrics that matter most to your business. That means being easy to use without extensive, time-consuming onboarding. #2

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Amplitude

APRIL 25, 2019

But instrumenting your product is a continuous—and sometimes challenging—process of thinking up front, working across different teams, and building it into your onboarding process. To help you and your team get up and running, we asked Ampliteers for their top tips for instrumenting your product. Prioritize what you instrument.

Onboarding KPIs 78

Onboarding KPIs Technical Advisors Events Enterprise 78

Userpilot

MAY 26, 2021

Love it or hate it, one thing is clear: product onboarding is an important driver of activation and retention in SaaS businesses. If you see onboarding in the broader sense as customer education , there are few things more essential than educating your customer about how to derive value from your product. Conclusion.

Research Software 52

Research Software Feedback Software Onboarding KPIs Product Research 52

Userpilot

AUGUST 18, 2020

And that can leave product managers feeling a little bit like visitors to this town in Ireland. All successful product managers are concerned about retention. So picking the best user retention tools and software depends on a lot of factors specific to your business and your product. Source: commons.wikimedia.org. accounts).

Analytic Tools 105

Analytic Tools Feedback Software User Testing Data Visualization 105

Intercom, Inc.

MAY 19, 2022

With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. After all, while metrics help us measure the impact of our work, they only support a narrative. Then, it’s a matter of investing on onboarding and set them up for success. Combining metrics for better insights.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

The Product Coalition

FEBRUARY 2, 2018

How to enter a new product management position in a new company. Congratulations, you just landed a new product management position. Whether it’s a VP product or a product manager or it’s a small or big company, you are expected to adjust quickly to the role. I would advise you differently. Trust your team.

Technical Advisors 60

Technical Advisors Product Management Product Manager Onboarding KPIs 60

Gainsight

AUGUST 6, 2021

How involved is your Customer Success team in product launches? And when this is harnessed, it can empower Product teams to make better decisions that ultimately lead to more successful launches. Here are a few ways to maximize collaboration between CS and Product teams. Chances are they could be doing more.

Product launches 52

Product launches Customer Feedback User Friction Onboarding KPIs 52

Userpilot

AUGUST 18, 2020

And that can leave product managers feeling a little bit like visitors to this town in Ireland. All successful product managers are concerned about retention. So picking the best user retention tools depends on a lot of factors specific to your business and your product. Source: commons.wikimedia.org. Too many options by far.

Analytic Tools 86

Analytic Tools Feedback Software User Testing Data Visualization 86

Gainsight

AUGUST 5, 2022

While specialized CSMs may be asked to perform different metrics, objectives, and activities based on their industry or company, baseline CS skills have strong commonalities across all business segments. The first is to have a firm grasp of your industry, category, and product. You can better advise on valid customer pain points.

Reporting Tools 59

Reporting Tools Feedback Software Technical Advisors Data Visualization 59

Userpilot

APRIL 30, 2021

Rather than drain yourself by doing too many things at once, it’s strongly advisable to focus on one channel and find an agency that specializes in that. Look for an agency with expertise in your chosen channel, a solid productized services model, excellent customer service and reasonable prices. Healthy boundaries.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

Department of Product

JUNE 27, 2022

How to Structure your Product Org to Optimise for Growth If your company’s success depends on growing effectively, you need to get these things right When a company grows quickly, it undergoes stress. Define your org structure There are many ways to organize product development. Embed a designer and product manager on each team.

Weak Development Team 52

Weak Development Team Onboarding KPIs Embedded Analytics Reporting Tools 52

Gainsight

NOVEMBER 23, 2020

I began as the Director of Support, then took on Customer Success, then Onboarding. More specifically, the purpose of CS ops is to support our three key customer-facing teams – Technical Account Managers (TAM), Solution Architects (SA), and Professional Services (PS). . Operational reporting. Systems enablement.

User Testing 52

User Testing Analytic Tools Reporting Tools Data Visualization 52

Gainsight

OCTOBER 1, 2021

And where are the strategies, metrics, and oversight to know that they performed accurately? Others were consultative, or they advised about technical needs. Is the CS Ops leader candidate one who has a history of working productively across teams and other organizations?

Reporting Tools 52

Reporting Tools Technical Advisors User Testing Construction 52

Userpilot

MAY 1, 2021

Voice of the Customer is a term that describes the process of collecting feedback and user sentiment on your customer’s experience with your product. collecting and analyzing VoC data, helps your Customer Success team improve the user onboarding process. What are users expecting your product to do?

Customer Feedback 52

Customer Feedback Data Visualization User Testing Feedback Software 52

Userpilot

NOVEMBER 1, 2021

If you've ever heard the term "user onboarding " and felt confused as to what it meant, you're not alone. Here at Userpilot , we regularly talk to hundreds of SaaS companies about their onboarding across the whole user journey. Allow us to share our understanding of user onboarding with you.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Customer Experience Customer Feedback 98

Userpilot

JANUARY 24, 2022

I’m talking about those rare times when a product gives you everything you needed and more, and just really rocks your world. If a product drastically exceeds the customer’s expectations that were set by the sales team, it’s likely to inspire high levels of customer loyalty. What is a Wow Moment?

Analytic Tools 98

Analytic Tools Research Software Data Visualization Customer Experience 98

Department of Product

MARCH 28, 2022

How to Keep on top of Trends that Matter to Product Managers Decide when to care about trends and when to sit back and watch what happens next Trends and the product lifecycle Imagine your product strategy stayed exactly the same for the next 10 years. What would happen? Others will fail. It’s impossible for one person to do.

Technical Review 52

Technical Review Technical Advisors Reporting Tools Data Visualization 52