Product Innovation Educators

FEBRUARY 17, 2025

Early in her career, Francesca encountered this phrase alongside the common description of product management as sitting at the intersection of business, user experience, and technology. While this description aimed to emphasize ownership and agency in decision-making, it created some misconceptions about the role.

Reporting Tools 179

Reporting Tools Feedback Software Customer Feedback Technical Review 179

UX Planet

DECEMBER 25, 2024

I almost choked on my tea because the value of UX is a good user experience that solves user problems. I believe that UX is the art of making users feel valued and cared for, which will drive long-term value. But I was being asked on the spot what the financial gain of UX is. ROI should not lead UX decisions.

UX 105

UX Feedback Software Customer Experience Customer Feedback 105

The Product Guy

OCTOBER 25, 2024

Use data to support your position and explain the trade-offs. For instance, if you’re asked to prioritize a feature that isn’t solving a customer problem, present research showing how the feature would impact user experience or how alternative features better serve your market.

Strategy 150

Strategy Customer Feedback Research Software User Testing 150

UX Planet

MAY 29, 2024

Examples from IKEA and Netflix on how IA improves user experience and serves as a business strategy. it consists of 3 core pillars, users, context, and content. By allowing users to find what they are looking for as effortless as possible, a well-developed IA improves the overall user experience of the product.

Information 98

Information Branding Positioning Research Software 98

Userpilot

MARCH 19, 2024

As today’s user increasingly desires swift solutions when using digital products, user experience optimization can spell the difference between the success and failure of a product. To retain users, continuous improvement of your UX optimization efforts is critical. Analyze the collected data and prioritize changes.

Customer Experience 105

Customer Experience User Testing Research Software Feedback Software 105

Alchemer Mobile

NOVEMBER 13, 2024

Website feedback and online surveys : These collect opinions about digital experiences, focusing on usability and content quality. Businesses can use this feedback to improve website navigation, enhance user experience, and drive conversions. This reinforces a positive experience and encourages future participation in surveys.

Customer Satisfaction 238

Customer Satisfaction Product Research Data Visualization Customer Feedback 238

Userpilot

MAY 21, 2024

Functionality is a must when it comes to attracting customers, but it’s user experience that helps you retain them. Wondering how to create an outstanding user experience ? TL;DR UX design identifies user needs, wants, and pain points and creates engaging products that enable them to achieve their goals.

Data Visualization 105

Data Visualization User Testing Customer Experience User Experience 105

Userpilot

MARCH 12, 2024

Try Userpilot and Take Your User Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is navigation UX? Navigation UX is a branch of user experience design that guides users through a product’s interface. ClickUp’s vertical menu. Userpilot ’s hierarchy visual design.

Customer Experience 105

Customer Experience Research Software User Experience UX 105

Intercom, Inc.

OCTOBER 13, 2020

A big risk with a project like this is always end user experience. An example of an exceptional end user experience for an ML product is the keyboard suggestions feature on smartphones. It’s easy to annoy users by interrupting them. What was the cost of a false positive going to be?

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Roman Pichler

FEBRUARY 19, 2024

Level two increases empowerment by adding the authority to determine the features and user experience the product should offer. It’s the first step to bring about positive change. You are not in a position to decline feature requests. I certainly don’t intend to make anyone feel bad. Strategize , 2 nd ed.,

Product Research 289

Product Research Product Management Product Manager Customer Experience 289

UX Planet

JANUARY 22, 2025

Without a strong and consistent digital brand, financial institutions risk being overshadowed by nimble Fintech startups or tech giants like Apple and Google that excel in user experience. A strong digital brandensures: Customer Loyalty: A seamless and intuitive digital experience keeps customers engaged. million to 91.7

Reporting Tools 98

Reporting Tools Feedback Software Finance Branding 98

UX Planet

JANUARY 10, 2025

Not to worry; this article isnt about your habits but about helping you build positive habits like saving. Apps can use reminders to notify users to make deposits, continue streaks, or celebrate milestones. keeps the user engaged and motivated. We all have habits, some good and some bad. Human wants are insatiable.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

UX Planet

APRIL 17, 2025

A harmonious blend of User Experience and Conversion Rate Optimization. Lets dive into the world of User Experience and Conversion Rate Optimization. Alright, folks, lets talk about what makes a great user experience. Because users feel valued when their journey is smooth and enjoyable. The solution?

UX 105

UX Customer Experience User Testing Customer Feedback 105

UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). Its influence is growing across three key areas: innovative technologies, automation of design tasks, and personalized user experiences. No one can denythat.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Roman Pichler

FEBRUARY 4, 2019

For example, the issues some users experience with the latest version of your product. To leverage the latter, listen to the other person with kindness: Try to develop a positive, warm-hearted attitude towards the individual. To overcome a negativity bias, bring to mind the person’s positive traits.

Customer Experience 319

Customer Experience Information Books Positioning 319

Roman Pichler

APRIL 7, 2025

Second, offering AI-enabled product features, including a personalised user experience and user-specific recommendations, can give your product a unique advantage. [3] If your answers to the five questions above are positive, youre in a good place, and using the right AI tools will most likely benefit you.

Product Strategy 193

Product Strategy User Testing Data Visualization Strategy 193

Roman Pichler

OCTOBER 7, 2019

For a brand-new product, this might mean that you start with user acquisition followed by activation, retention, and finally revenue generation, depending on your product’s underlying business model. Instead, you stay where you are, protect your product’s position, and maximise the return it generates.

Roadmap 243

Roadmap Product Research Customer Experience User Testing 243

Product Innovation Educators

DECEMBER 6, 2021

He founded FROM, a digital transformation agency, which has won over 100 awards for user experience design, including for their work redesigning the Avis app which is now ranked by J.D. Copy and paste the parts that are great and fix the places where the customer experiences pain and is not in a positive emotional state.

Customer Experience 257

Customer Experience User Testing User Friction Research Software 257

Roman Pichler

DECEMBER 6, 2022

For instance, the marketing strategy, the user experience (UX) design and technology choices have to align to successfully acquire new users, increase conversion, or meet another product goal. The influence you exercise should therefore be a positive one, see my article Should Product People be Servant-Leaders?

Leadership 329

Leadership Technical Review Reporting Tools User Testing 329

UX Planet

FEBRUARY 6, 2025

Dopamine Design: Creating Emotional Connections Dopamine Design is an approach that leverages insights from neurosciencespecifically how the brains reward system is triggeredto create more engaging and emotional user experiences. How toApply: In UX/UI: Surprise users with playful iconography, Easter eggs or custom animations.

Banking 80

Banking Data Visualization Feedback Software Customer Experience 80

UX Planet

OCTOBER 24, 2024

Lean UX Canvas Lean UX Canvas is a tool designed to help teams quickly capture and validate their ideas, with focus on user experience and iterative development. Users: Here, you identify the types of users or personas who are most relevant to solving the problem.

User Testing 105

User Testing Data Visualization Product Research Research Software 105

Roman Pichler

OCTOBER 2, 2018

This is best done as part of a dedicated product discovery period that also investigates crucial user experience and architecture risks. Do the metrics show a positive, flat, or negative trend? This results in an innovation process like the one shown in the picture below. What conclusions can you draw from the analysis?

Product Strategy 258

Product Strategy Product Research Strategy Technical Review 258

UX Planet

FEBRUARY 5, 2025

Conversely, if the user experience heavily relies on a graphic user interface, the larger the gap for the product designer toaddress. While it would be foolish for a product designer to complain about this approach, it can inadvertently exclude important user experience considerations.

Technical Advisors 80

Technical Advisors Analytic Tools Feedback Software Reporting Tools 80

Userpilot

APRIL 16, 2025

When data collection is messy, product managers lose visibility, teams waste hours chasing answers, and user experience suffers. Early signals look positive, so you start rolling it out. However, your analytics only capture desktop traffic, and most of your freemium users join through mobile.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Roman Pichler

OCTOBER 6, 2020

Will the product make a positive impact on people’s lives, the wider society, and the planet, or will it at least not cause any harm ? What kind of user experience (UX) should the product give rise to? Do the metrics show a positive, flat, or negative trend? How might people use the product? How can the product be built?

Product Research 293

Product Research Technical Review Feedback Software Research Software 293

Generation Focus

JANUARY 24, 2025

In the rapidly evolving world of User Experience (UX) research, one element often goes unnoticed but is absolutely critical: recruitment. While UX research focuses on uncovering insights to improve user experiences, recruitment ensures that these insights are grounded in high-quality data.

User Testing 62

User Testing Data Visualization Customer Feedback Product Research 62

Intercom, Inc.

OCTOBER 18, 2021

Without additional metrics focusing on user experience, the analytics team will miss out on crucial inputs to decisions the product team is making”. Without additional metrics focusing on user experience, the analytics team will miss out on crucial inputs that the product team can use to inform their decisions.

Data Visualization 269

Data Visualization Analytic Tools User Testing Customer Experience 269

Mind the Product

MAY 5, 2020

As product and solutions lead at Nifty , as well as a consumer of other software, I have started to piece together how I think the Coronavirus and ensuing remote collaboration phase will affect product development and market positioning for months and years to come. Collaboration and Cohesion Will be Emphasized.

Reporting Tools 217

Reporting Tools User Testing Customer Experience Software Review 217

The Product Guy

MAY 3, 2018

*The product engagement funnel is the path that describes all the major touch points of user with a product. (1) Experiments framed as learnings rather than failures. He currently works as a User Experience Lead in New York City. Experimentation is a concept that is well known in the product development world.

User Testing 277

User Testing Customer Experience Product Management Product Manager 277

The Product Guy

JULY 30, 2024

If users don’t find value, they won’t stick around, pushing companies to improve continuously. DocuSign ‘s seamless e-signature service ensures users experience immediate value, driving high retention and satisfaction. If users don’t find value, they won’t stick around, pushing companies to improve continuously.

Customer Feedback 186

Customer Feedback Data Visualization Customer Experience Onboarding KPIs 186

The Product Guy

NOVEMBER 21, 2018

A CAB is not the forum to discuss the addition of a field to a form or a change to the position of button on the page. As a Product Manager, I embed myself embed myself at the intersection of business, technology, and user experience. Steer away from conversations about things that don’t move the needle. About Lee Atkins.

User Testing 348

User Testing Customer Experience Customer Feedback Product Research 348

Roman Pichler

JUNE 10, 2024

1] Make sure that the goal states the positive impact you want to make on the users/customers and the business. Does the user experience have to be adapted? Step 1: Set an Outcome-based Goal for the Next Three Months To get started, set a single, outcome-based goal for the next three months. Delete or archive them.

Roadmap 238

Roadmap User Testing Workshop Customer Experience 238

UX Planet

MARCH 15, 2025

Rethinking Pinterests Personalization/UX Strategy [link] In todays digital landscape, personalization isnt just a featureits the foundation of user experience. Nowhere is this more evident than on Pinterest, where billions of Pins are curated into unique feeds for over 400 million monthly users worldwide.

Product Research 95

Product Research Data Visualization Feedback Software Analytic Tools 95

Roman Pichler

JUNE 1, 2020

The first one carries the risk of being a feature broker and offering a product that has a weak value proposition, gives rise to a poor user experience, and consists of a loose collection of features. But neither of these two approaches is desirable. The second approach fails to leverage the knowledge and expertise of the stakeholders.

Weak Development Team 345

Weak Development Team Product Research Customer Experience Workshop 345

Lenny Rachitsky

FEBRUARY 2, 2025

You need both a positional game (long-term strategy) and tactics (short-term wins). In any product, the user experience matters. Ensure that your product makes complex tasks simple for users, and remove barriers that might stop them from succeeding. Trust that fun and delight are powerful drivers of success.

Leadership 70

Leadership User Testing Customer Experience Vision 70

People-First Product Leadership

FEBRUARY 4, 2025

To put CTCE into action : Map your current skills by following this script Capture you true niche - identify a community experiencing common changes, pain points, and objectives Identify gaps that align with emerging tech trends and position yourself to fill them. Commit to time each day for learning and trend tracking.

Data Visualization 52

Data Visualization Reporting Tools Research Software Technical Advisors 52

Roman Pichler

APRIL 15, 2024

The most important one is the goal , and it’s positioned in the middle of the template on the third row. It can also create a Frankenstein product—an offering that is a collection of unrelated features, offers a terrible value proposition, and gives rise to a horrible user experience.

Roadmap 319

Roadmap Onboarding KPIs Technical Advisors Customer Experience 319