UX Planet

JANUARY 24, 2024

If you are a student with active status or an educator, you can get Figma for free. Figma for Education | Free Tools for the Classroom figma pricing Notion I use Notion not only for my daily tasks but also to streamline our office workflows — tools like Trello or Jira don’t quite fill or can be too complex for.

Research Software 52

Research Software UX ChatGPT Data Visualization 52

Userpilot

JANUARY 23, 2023

Localize your product for a better user experience – automatically translate content into different languages or localize your pricing page for different currencies. Product education shouldn’t end after onboarding – keep sending out relevant in-app messages that encourage users to try out new features.

Customer Experience 98

Customer Experience User Testing Feedback Software Customer Feedback 98

Userpilot

NOVEMBER 14, 2022

Userpilot : Educational resources to gather an audience well-educated on SaaS so they can understand the value of our products and use them. Shopify: Implements a rich academy to educate aspiring entrepreneurs on key business matters. Giving discounts to selected users? Make it memorable. You can’t go wrong with this!

Feedback Software 98

Feedback Software Research Software Marketing User Testing 98

Userpilot

AUGUST 10, 2022

Understanding customer perceived value in SaaS is the gateway to nailing down your pricing and value prop – boosting revenue and customer success. Understanding CPV is important because it helps you nail down your pricing range. If a product's price is too high or too low, that can skew CPV. Let's get started.

Feedback Software 96

Feedback Software Customer Experience User Testing Customer Feedback 96

Userpilot

JANUARY 28, 2022

These include “remind about your product”, “ announce product update”, “offer discounts”, “collect feedback ”, “checking in with inactive users” email campaigns. Those who churned due to pricing: send them win-back emails with a discount code they can use to experience more of your product. Source: ActiveCampaign. #3

Feedback Software 97

Feedback Software User Testing Customer Feedback Customer Experience 97

The Product Coalition

APRIL 5, 2020

Photo by Hal Gatewood on Unsplash Being bombarded with products all the time, we all find ourselves on a pricing page from time to time. What a great pricing page. computer amidst the coronavirus outbreak, I came across this great pricing page that stood out for its quality of information & presentation. said nobody ever.

User Testing 80

User Testing Education Customer Experience Research Software 80

Userpilot

NOVEMBER 24, 2022

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Launching a customer education program can streamline the customer journey, increase customer retention, and reduce the support costs for your product or service. Educate users with short in-app video tutorials.

Feedback Software 97

Feedback Software Analytic Tools Reporting Tools Data Visualization 97

Pragmatic Marketing

MAY 3, 2018

In a recent Pragmatic Marketing Price class, one student “corrected” me to say it wasn’t willingness to pay that matters in pricing, rather it was ability to pay. It was challenging to change his mind, mostly because he was in the middle of an emotional pricing situation with his son and a local college.

Airlines 70

Airlines Travel Education Customer Experience 70

Dear Strategy

AUGUST 5, 2020

On this episode of Dear Strategy, we analyze the practice of retailers offering so many coupons that their discounted prices pretty much become their standard prices. What we’re talking about, of course, is the practice of companies offering so many coupons that their discounted pricing essentially become their new normal.

User Testing 52

User Testing Customer Experience Definition Workshop 52

Userpilot

OCTOBER 5, 2023

To solve this, create an in-app self-serve portal containing educational guides users can visit anytime. Experiment with landing page content and CTA, pricing page elements, form lengths, etc. Consider including special offers, discounts, or incentives in your emails. It’s priced at $1,600/mo: Hubspot pricing.

Analytic Tools 104

Analytic Tools Feedback Software Data Visualization User Testing 104

Userpilot

MARCH 20, 2020

The impending contraction and bankruptcies in the travel, hospitality, education and entertainment industry will inevitably lead to a domino effect – and affect most SaaS companies too. How to redefine 'Customer Success' How to provide more value without discounting. Keep it human, but don't discount your value. 'Keep

Customer Experience 74

Customer Experience Onboarding KPIs Banking Travel 74

Userpilot

JANUARY 9, 2023

Implement proactive customer support paired with customized educational resources to provide personalized solutions to user issues. Retain customers with customized educational resources. You can provide this guidance via customized educational resources like personalized videos and webinars. Userpilot webinar slideout.

Feedback Software 96

Feedback Software Analytic Tools Research Software Customer Experience 96

Userpilot

OCTOBER 21, 2022

Build trust by offering free educational materials for customers and showing them that you care about their experience, not only their wallets. So it’s always a good idea to communicate what you’re working on and announce product changes , such as price increases , so customers have enough time to adjust.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

NOVEMBER 19, 2023

It involves offering a package of multiple products, usually at a discounted price, and convincing customers to pay more than they initially planned. Clearly communicate the value of your bundled offers and discounts during the signup process, ensuring users understand how these additions enhance their overall experience.

Analytic Tools 87

Analytic Tools Feedback Software Data Visualization Reporting Tools 87

Gainsight

DECEMBER 17, 2020

These campaigns often yield low engagement and conversion rates because the customer experience leading up to churn is more lasting than a price discount, especially after a poor product or service experience. The primary objective is product education that leads to conversion to the paid service. .

Onboarding KPIs 52

Onboarding KPIs Customer Experience User Testing Weak Development Team 52

The Product Coalition

SEPTEMBER 23, 2023

The title for the most expensive NFT ever sold goes to “ The Merge ,” with an eye-popping price tag of $91.8 The Listing Process: Sellers set a price for their NFT, deciding whether it’s a fixed price or an auction-style listing. Mind-Blowing NFT Stats for the Curious Minds In 2020, the NFT market was worth $100 million.

Research Software 132

Research Software Analytic Tools Feedback Software Data Visualization 132

Business of Software Conference

OCTOBER 11, 2023

10:30: Chris Mele: Investors, Pricing Science, and Optionality Mastering software pricing is as important as product management Pricing strategies such as pay as you go, etc. What around you is missing in your day-to-day life?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Userpilot

JANUARY 27, 2022

Customers churn due to product-market fit failure, high prices, poor user experience, and bad customer support. Product price. Product price. Price is one of the most important factors when buying a new SaaS product. You need to educate your users properly so that they understand how your product is worth the money.

Feedback Software 97

Feedback Software Analytic Tools User Testing Onboarding KPIs 97

The Accidental Product Manager

JANUARY 15, 2018

Students who are looking to find a way to finance their college education generally have two options : federal loans (from the government) and private loans (from a bank). The Institute for College Access & Success (Ticas) is a nonprofit organization that focuses on higher-education as well as student-loan issues. In the U.S.,

Banking 89

Banking Product Management Product Manager Government 89

Userpilot

JANUARY 24, 2022

Customers churn due to multiple reasons, including poor user experience , product-market fit failure, higher than perceived price, and bad customer support. Product price. Product price. Price is a key factor while purchasing a new software. Price is a key factor while purchasing a new software. Discount coupons.

Feedback Software 97

Feedback Software Onboarding KPIs User Testing Customer Experience 97

Userpilot

JULY 20, 2023

Price: Sudden price increases without proper explanation almost always result in churn. Customers will struggle to justify your actions or see how the new price is worth it, so they’ll switch to cheaper alternatives. You can also share case studies of successful customers and add links to educational content the user might need.

Customer Experience 93

Customer Experience Feedback Software Analytic Tools Data Visualization 93

Userpilot

DECEMBER 19, 2023

Use webinars to educate customers on your product and industry A common SaaS account management best practice is to focus on delivering customers with continuous education and value. For example, if pricing is the reason, you can offer a discount or a cheaper plan. Use tooltips for feature discovery.

Feedback Software 93

Feedback Software Analytic Tools Product Research User Friction 93

Userpilot

OCTOBER 6, 2023

On the other hand, a B2B sales funnel concentrates on converting these qualified leads into paid customers through demos, pricing discussions, and other client-facing activities to close the deal. It can involve product demonstrations, free trials, pricing discussions, and other client-facing activities. Source: Hubspot.

B2B 104

B2B Analytic Tools Feedback Software Data Visualization 104

Userpilot

JANUARY 8, 2024

Host product webinars to reach your target audience Develop webinar content that educates your audience on industry trends, common challenges, and how your product addresses these issues. Unless necessary, don’t put a price tag on the webinars; just gate the entry with a lead collection form.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Mind the Product

FEBRUARY 13, 2020

The biggest challenge internally was to educate customer-facing teams that our brand reputation will not be damaged if the products weren’t available to purchase. We monitored how many people progressed further, and also tested conversion on yearly plans with a discount. We ran the tests on paying customers.

Product Research 148

Product Research User Testing Analytic Tools Research Software 148

Userpilot

OCTOBER 11, 2022

Demographic segmentation groups your leads according to their age, gender, education, and income levels. In order to improve customer loyalty, they will provide better discounts and coupons to their most loyal customers, encouraging them to spend more. They share some characteristics, such as: visiting your pricing page.

Feedback Software 97

Feedback Software User Testing Data Visualization Customer Experience 97

Userpilot

MARCH 15, 2022

An effective go-to-market strategy includes a selling strategy, pricing model, target audience, and most suitable channels for marketing your product. Instead of using unnecessary discounts and other tactics that most SaaS companies use, you’ll be able to make more informed decisions that won’t cost you or your business.

Research Software 92

Research Software Strategy Customer Experience User Testing 92

The Product Coalition

DECEMBER 3, 2019

Startup Lessons: What I learnt pricing my product Original Photo by Alvaro Reyes on Unsplash , edited by Sheshank for this blog Pricing your product or service is one of the hardest things to do. Strategies for Pricing Look at the competition This is the easiest path to tread if your competition has prices disclosed on their website.

Research Software 85

Research Software Reporting Tools Data Visualization Product Research 85

Userpilot

JULY 18, 2022

Use secondary and tertiary onboarding to keep educating existing customers and driving more value. Provide users with sufficient in-app educational resources they can always refer to when stuck. This ensures continuous customer education and helps drive secondary feature adoption.

Feedback Software 93

Feedback Software Analytic Tools Research Software User Testing 93

Userpilot

DECEMBER 10, 2020

In almost every situation, this will be one of three things: The user is failing to get the desired value from your service, and this can be fixed through proper onboarding and education. If yes, educate the user to raise awareness. Failure to achieve value (relative to price). It’s raised twice as often as price.

User Testing 97

User Testing Feedback Software Customer Feedback Analytic Tools 97

Userpilot

NOVEMBER 26, 2020

Look at price/value fit and prequalify triallists. The price is too high! Improve the UX: Greenvelope, for example, significantly improved conversion by changing their CTA button wording from “upgrade now” to a less forceful “view pricing”. Look at price/value fit and prequalify triallists. Segment during sign-up.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

MARCH 16, 2022

Customer onboarding is a continuous process of educating users on using your product to get maximum value from it. If you provide a discount or a free trial, onboarding is where the trial users get value from your product. Reasonable prices. Reasonable prices. Customer onboarding not only helps users reach their Aha!

Onboarding KPIs 97

Onboarding KPIs Customer Experience Analytic Tools Feedback Software 97

Userpilot

MARCH 22, 2021

Prices start from $249 per month for up to 2500 MAUs (monthly active users). An interactive and educational user onboarding experience can reduce customer’s time to value (TTV). Userpilot also allows you to observe usage trends across customer segments and track progress across mapped user journeys. G2 ’s ratings: 4.5/5.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

JULY 31, 2023

Send webinar invitations to educate customers on advanced use cases. Implement loyalty programs to strengthen customer relationships Loyalty programs offer rewards, discounts, or special offers to customers who continue to make repeat purchases or engage with the brand. Provide self-service support with a resource center.

Feedback Software 97

Feedback Software Analytic Tools Data Visualization Customer Feedback 97

Userpilot

OCTOBER 1, 2022

Common reasons for voluntary churn include a poor onboarding experience, the product doesn’t meet their needs, missing key features, or the price suddenly increases. Three other factors that frustrate customers and cause them to leave are frequent bugs, bad UX/UI, and a sudden increase in pricing. Involuntary churn.

Feedback Software 96

Feedback Software User Testing Product Research Customer Feedback 96

Dear Strategy

JANUARY 6, 2020

Essentially, we’re expanding our questions into the realm of strategic situations and strategic stories that we will be analyzing for the purpose of providing educated opinions and advice. And the best way to do that is to lure in a whole load of new business with ridiculously low prices.

User Testing 52

User Testing Customer Experience Advertising Customer Satisfaction 52

Oren Steinberg

JANUARY 8, 2019

Educational Expert. The Professional Services model works well when augmented with the Educational Expert model: conferences, course, publications, etc. You can partner for these educational services, and offer free or discounted version to such KOL experts. Tiered Pricing. Free has a strong appeal. Scoring Model.

Data Visualization 40

Data Visualization Customer Feedback User Testing Analytic Tools 40