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Press Release: UserIQ Launches Domo-Powered Reporting Solution

UserIQ

UserIQ Leverages Domo to Deliver Advanced Analytics and Visual Reporting to Customer Success Teams. 16, 2022: UserIQ , a software company that helps customer success teams minimize churn risk, identify growth opportunities and drive user engagement, today launched a customer success analytics and reporting solution.

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Alchemer Recognized in 2024 Gartner® Magic Quadrant™ for Voice of the Customer Platforms for Third Consecutive Research Report

Alchemer Mobile

LOUISVILLE, COLORADO, February 6, 2024 : Alchemer — a global leader in experience feedback technology — announced today that it has been named to the Gartner Magic Quadrant for Voice of the Customer Platforms research report for the third consecutive time. Alchemer is a KKR portfolio company. and/or its affiliates in the U.S.

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The ultimate guide to PR | Emilie Gerber (founder of Six Eastern)

Lenny Rachitsky

— Emilie Gerber is the founder and CEO of Six Eastern , a top PR agency that’s worked with over 100 tech companies, from stealth startups to publicly traded companies. If your pitch to the press is more than three sentences, it’s probably too long. Simplify security.

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Beyond launch day: How to plan successful B2B product rollouts

Mixpanel

Believe it or not, rolling out a new product can be a lot trickier for B2B companies. Writing up the press release for your theoretical new feature can be a helpful exercise here. And there are several reasons why. We’d recommend doing this in three phases.

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Product Development Strategy: Example and Steps to Creating One

Userpilot

TL;DR A product development strategy is a plan that outlines the process of turning an idea into a product and releasing it to the market. A typical product development process follows seven stages: idea generation , market research, technical specifications, roadmapping, product development, MVP release , and continuous iteration.

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Heap Autocapture: An In-Depth Review + A Better Alternative

Userpilot

Click on : A click, touch gesture, or other click-equivalent interactions such as pressing the <space> or <enter> keys on an element. Submit on : A submit event is recorded when a user clicks the form submission button or presses enter while editing a field. Generate cohort retention reports with event data.

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Customer care in a crisis: How support teams are navigating shifts in volume, wait times, and CSAT

Intercom, Inc.

In our survey, nearly half (47%) of support teams report that inbound volume has increased since the outbreak and by an average of 51% above their normal volume. Support teams who use proactive messaging report that inbound volume has risen by just 38%, compared to an increase of 72% reported by teams who don’t”.