The Product Guy

FEBRUARY 27, 2020

At JCDecaux, I led the development of an information kiosk for airport passengers. Passengers are also able to view hotel information and use the devices to speak to the sales team of the hotel. Feasibility risk impacts the capacity of the team to build the product given time, skills and technology constraints.

User Testing 419

User Testing Weak Development Team Product Research Customer Experience 419

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. Marketing technology is now the largest portion of total marketing budget (29% on average according to Gartner ).

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Intercom, Inc.

JUNE 1, 2021

Most support teams have seen an influx of support queries since COVID-19 hit – and those issues are more complex than ever. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges. Challenge #1: Limited team bandwidth, resources, and budget.

Data Visualization 233

Data Visualization Reporting Tools Research Software Customer Communications 233

The Product Guy

FEBRUARY 27, 2018

So, I’ll start with this: a little while ago, I was having a difficult video call with my tech lead. We had just hired a new VP of Product who was radically (and rapidly) changing our product development process, and our engineers – based remotely, in Argentina – were struggling to keep up. “To I furrow my brow incredulously.

Engineering 252

Engineering Weak Development Team Technical Review Software Review 252

Roman Pichler

FEBRUARY 11, 2020

If the teams developing the different apps all created their own user-interface layers, there would be considerable code duplication, added development costs, and increased development time. After all, a platform exists to help teams build better products faster and cheaper. Treat the Platform as a Product.

Feedback Software 287

Feedback Software Software Review Technical Review Customer Experience 287

The Product Coalition

NOVEMBER 2, 2021

A Technical Exercise In this post, I’ll offer my idea of the sort of technical abilities expected from a product manager. But is a surprisingly small amount of materials about the technical aspect of PM work. However, if a non-techy PM meets a non-businessy team lead, things can go sideways pretty quickly.

Technical Review 175

Technical Review Analytic Tools Software Review User Testing 175

Intercom, Inc.

AUGUST 11, 2020

As she tells it, “When I was fresh out of college, I was working at my first job in the tech industry. My team’s lead engineer stopped what he was doing and announced to the all-male room, ‘Looks like the token female engineer has arrived.’ Think about the impact that racism has already had in tech.

Technical Review 289

Technical Review Software Review Systems Review Fractional CTO 289

Product Innovation Educators

MARCH 3, 2025

How AI captures customer needs that human product managers miss Watch on YouTube TLDR In my recent conversation with Carmel Dibner from Applied Marketing Science, we explored how artificial intelligence is transforming Voice of the Customer (VOC) research for product teams. However, these early efforts faced significant limitations.

Research Software 156

Research Software Product Research User Testing Artificial Inteligence 156

The Product Guy

JANUARY 7, 2025

An in-depth review revealed that misaligned goals between IT and customer service teams, coupled with outdated processes, were the primary issues. This experience became a powerful example of how identifying and addressing root causes can drive both business results and team morale. Or maybe a lack of resources?

Feedback Software 150

Feedback Software User Testing Weak Development Team Customer Experience 150

The Product Coalition

DECEMBER 23, 2021

“If you think good design is expensive, you should look at the cost of bad design,” Ralf Speth, a former Jaguar Land Rover CEO. The study by the Design Management Institute analyzed the performance of design-led organizations that place influential design decisions at the top as compared to the Standard & Poor’s index over 10 years.

Weak Development Team 187

Weak Development Team UX User Testing Technical Review 187

Userpilot

APRIL 16, 2025

It compounds quietly across every team, workflow, and decision. When data collection is messy, product managers lose visibility, teams waste hours chasing answers, and user experience suffers. This is where tools like Userpilot come in, providing product teams with comprehensive analytics that bridge these dangerous data gaps.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

DECEMBER 31, 2024

Robust resource center functionalities for offering self-service help. While your product managers use our analytics reports to track product usage, your engineering teams can use our session replays to uncover bugs, and your customer support team may use our in-app help center feature to offer self-service and reduce support tickets.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Sequent Learning

OCTOBER 29, 2024

Strategic Product Management: Sunset Decisions, Platform Benefits, and Team Structures Introduction Strategic decisions around product lifecycle management, platform integration, and team structures are critical for product managers in established tech companies.

Feedback Software 52

Feedback Software Weak Development Team Technical Review User Testing 52

Alchemer Mobile

NOVEMBER 9, 2022

My team is too small. Speaking up might spur a conversation around how to adjust your role to better fit your needs, or better yet, to bring in another team member to share your workload. Limited team bandwidth. The three most common challenges include: I have too many responsibilities. I don’t have enough time in my day.

User Testing 246

User Testing Feedback Software Technical Review Product Management 246

Intercom, Inc.

DECEMBER 8, 2020

But with so much data to consider, how can you define the help desk metrics that matter for your team? This can empower teams to take strategic action to improve their overall support experience for customers. When reviewing this metric, remember to consider the nature of the conversations being held. First response time.

Onboarding KPIs 212

Onboarding KPIs Customer Feedback Data Visualization Customer Experience 212

Product Talk

APRIL 16, 2025

But then, one day, I found myself reading Ask Your Developer by Jeff Lawson and I realized I was the one making the mistake. Dont Ask Humans to Do Tasks That Should Be Automated If you arent familiar with Ask Your Developer, its a great read. Some of these challenges were due to me being a beginner. This got me curious.

Feedback Software 165

Feedback Software Product Research Customer Experience User Testing 165

Product Innovation Educators

JULY 17, 2023

Some companies will retreat and cut their spending by cutting bolder long-term innovations, and we saw in the recession around 2010 that was a bad strategy. On the other hand, there are all kinds of new technologies like AI, biosciences, and new opportunities in the medical field. You can create a computer simulation or animation.

Telecommunications 255

Telecommunications Research Software Feedback Software User Testing 255

Mind the Product

MARCH 12, 2020

It defines, communicates, supports, and improves important operations which can be standardized, such as communication, planning processes, team gatherings, and training. How it’s become a critical function for scaling effective product teams. Maintaining templates, guidelines, how-to references and resources.

Product Research 239

Product Research User Testing Weak Development Team Customer Experience 239

Arkenea

APRIL 10, 2025

In a fastmoving digital economy, many organizations leverage outsourced software product development to accelerate innovation, control costs, and tap into global expertise. Rather than building and maintaining a large inhouse team, businesses partner with specialized vendors to handle design, development, testing, and deployment.

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Software Review 52

Johanna Rothman

NOVEMBER 16, 2020

One of my reviewers for the Modern Management Made Easy books asked a fascinating question: I've never seen this many women in management or in senior leadership positions. Up until the mid-1980s, women comprised about 1/3 of the technical people I worked with. The idea of a code review or a design review?

Technical Review 122

Technical Review Research Software Software Review Systems Review 122

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Ensure that your data is clean and easily accessible, as poor data quality undermines the value of even the best customer success tool.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Mind the Product

APRIL 16, 2020

Before moving to super app Gojek to lead its efforts on mass financial inclusion, Adam Darcy developed PayMe, a product that has helped to transform the way young people in Hong Kong think about HSBC. The plan was to build a low-cost Minimum Viable Product (MVP) to validate the idea of social payments before adding any resources.

Weak Development Team 197

Weak Development Team Banking Customer Experience User Friction 197

The Product Coalition

DECEMBER 8, 2019

Highly effective Product Managers develop themselves in 5 key areas. In some jobs, you can get by with just Competence, but in the unkempt, fuzzy, team-oriented domain of Product Management, you need both. Here are 2 actions you can take to develop your Craft Competence: Craft Competence ?? and others feel that.

Weak Development Team 136

Weak Development Team Development Analytic Tools User Testing 136

The Product Coalition

NOVEMBER 9, 2020

It was about 12 months ago when I was challenged by our CEO to dismantle our squad and create a growth team. Not being too sure what a growth team was, we started anyway. We got access to work completed by Andrew Chen & Brian Balfour , took a few courses from the Reforge series and started developing our growth loops.

Development Team Review 144

Development Team Review Weak Development Team Customer Experience Data Visualization 144

The Product Coalition

FEBRUARY 15, 2021

In my experience, the challenges of becoming a learning organization can only be handled effectively by self-organizing teams. Their collaboration will lead over time to a ‘team of teams’ structure. You started with a small team, and your way of being agile seems to start working. There seems to be a belief?

Agile 195

Agile Startups Technical Review Software Review 195

The Product Coalition

DECEMBER 21, 2021

Here’s our story how we’re developing a product using machine learning and neural networks to boost translation and localization Artificial intelligence and its applications are one of the most sensational topics in the IT field. If so, what is the value of the solution you’re developing? After all, you’re translators, not tech wizzes.

Artificial Inteligence 148

Artificial Inteligence Analytic Tools Weak Development Team Data Visualization 148

Alchemer Mobile

FEBRUARY 2, 2021

They focus all of their time and resources on building a great app. According to an InMobi survey , the number one challenge facing app developers today isn’t design or development. The bad news? You don’t need a big budget or a dedicated marketing team to market your app. It’s marketing. The good news?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Modus Create

FEBRUARY 12, 2025

8 AI trends that will define product development By Greg Sterndale Posted in Digital Transformation , Product Published on: February 12, 2025 Last update: February 10, 2025 From modular architecture to agentic AI How product development will evolve in 2025 & beyond In product development, change is the only constant.

Analytic Tools 40

Analytic Tools Weak Development Team Data Visualization Technical Review 40

BrainMates

OCTOBER 20, 2024

Regular customer feedback loops, user testing, and post-launch reviews are crucial. It’s about ensuring that customer experiences align with promises made during product development and marketing. Outcome driven roadmaps can help ensure that customer needs are accurately reflected in every development sprint.

Data Visualization 52

Data Visualization User Testing Customer Feedback Customer Experience 52

UX Planet

NOVEMBER 4, 2024

It doesn't matter whether we’re talking about a website, mobile app, AI assistant, AR/VR or other wearable technology; you need to test with users. While they technically mean the same thing, I prefer usability testing because it places the emphasis on testing the usability of the product or system rather than the user.

User Testing 75

User Testing Product Research Reporting Tools Testing 75

UX Planet

DECEMBER 6, 2024

From new UX-related technologies and automation to personalization. Its influence is growing across three key areas: innovative technologies, automation of design tasks, and personalized user experiences. Together, these technologies are transforming how UX design approaches personalization, accessibility, and user interaction.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Atlassian

FEBRUARY 3, 2022

Subscribe to Work Life Get stories about tech and teams in your inbox Subscribe. In 1988, Hewlett Packard (HP) conducted an internal review of their software development processes and set a target to improve their code quality tenfold. Create a code review checklist. Introduce code review metrics.

Software Review 111

Software Review Technical Review Systems Review Feedback Software 111

Userpilot

AUGUST 30, 2024

What are its strengths and weaknesses? TL;DR WalkMe is a digital adoption platform designed to facilitate customer and employee onboarding through in-app experiences, like interactive walkthroughs , on-screen guidance, and self-service support resources. What analytics features does WalkMe support? Let’s dive right in!

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Feedback Software 105

The Product Coalition

FEBRUARY 12, 2024

I enjoyed in-person meetings, especially in-person product review meetings. Early in the pandemic, this led me to resent virtual meetings, especially virtual product review meetings. This particular product review meeting was a breaking point. I struggled to figure out how to run the product review meeting effectively.

Technical Review 147

Technical Review User Testing Product Research Customer Feedback 147

The Product Coalition

JULY 12, 2022

Here are cases for when the cooperation between the product team and the client brakes down for objective reasons. Here I have tried to reveal the most common cases when the cooperation between the development team and the entrepreneur fails for reasons beyond the control of all parties involved. So I wrote this article.

Research Software 147

Research Software Weak Development Team Software Review Development 147

Userpilot

MAY 17, 2025

In fact, 52% of users have abandoned a mobile app due to poor localization , and over 60% of B2B buyers say theyll choose a localized product over a more expensive one in a foreign language. High churn may signal poor cultural or linguistic alignment. Review competitor apps for languages supported.

Analytic Tools 62

Analytic Tools Feedback Software Research Software Data Visualization 62

The Product Coalition

OCTOBER 5, 2020

To unburden their teams, companies like Facebook, Google, and others have turned to product operations, whose job is to help product teams achieve better outcomes. However, product operations as a function is very much in its infancy, and so few resources exist about the role. What Is Product Operations? Key Tasks Goal planning.

Embedded Analytics 178

Embedded Analytics Data Visualization Reporting Tools Weak Development Team 178