Userpilot

APRIL 22, 2024

Encouraging referrals and reviews to expand word-of-mouth. Implement the customer success best practices with Userpilot code-free. Survey your users, review your support tickets, and examine your usage data to see what’s causing friction and pushing customers away. Inviting users to leave a review on G2.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Product Culture

MAY 7, 2020

I was supposed to give a Roadmaps Masterclass in person to the Business of Software conference in March. The reviews were splendid: NPS 80! So now I am trying it with a new audience: Product Roadmaps Masterclass: - Virtual , the Sequel. Based on the best-selling book, Product Roadmaps Relaunched.

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Roadmap Software Review Workshop Vision 52

The Product Coalition

MAY 8, 2018

Handover is a crucial process in the software lifecycle, and it may turn out to be costly and harsh unless you take the appropriate precautionary steps to make it smooth and downtime-free. The following article answer the question how to transfer software development works to another programming team. Then, a solid plan comes in handy?

Feedback Software 60

Feedback Software Research Software Software Review User Testing 60

Roman Pichler

OCTOBER 6, 2020

Meeting users and customers, at least in form of a video call, not only helps you validate your assumptions and develop new ideas. Additionally, I recommend running weekly review sessions to understand the progress of the discovery work and adapt it if necessary. Analyse the data collected to understand how your product is doing.

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Product Research Technical Review Feedback Software Research Software 268

ProductPlan

MAY 5, 2020

Here at the ProductPlan blog, we advocate strategic roadmapping for product managers in every field. But for the video game industry, in particular, product roadmaps take on added importance. In this post, we’ll offer several strategic reasons that you should embrace your roadmap as a gaming product manager.

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Feedback Software Roadmap Data Visualization Product Management 66

Userpilot

MARCH 17, 2022

People are not likely to find value in a software product if they are left alone to figure everything out. End-user training is all about educating customers on what software offers and how they can maximize their usage. This in turn makes them want to invest time and money into using your software to meet their needs.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Customer Experience 105

The Basics of Product Management

JULY 21, 2020

We will review each smart glass available today, including the newest entrant, Jio Glass. However, the product roadmap continues to remain hazy. However, the product roadmap continues to remain hazy. With the growing importance of video calls, using this wearable tech may soon become an essential part of effective communication.

Technical Review 52

Technical Review Software Review Feedback Software Product Research 52

Intercom, Inc.

NOVEMBER 30, 2021

. “The real value support software offers is in the approach it enables and how it impacts the customer and team experience” But here’s the thing: a toolset is not a strategy. Sure, you can compare different software packages by their features, but that’s like marrying someone based on their dating profile.

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Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userpilot

APRIL 21, 2021

Put simply, good product marketing software helps your SaaS solve two fundamental problems: Build a product that users love on the basis of customer feedback Acquire and retain users of that product. Having the right software at your disposal can make product marketing significantly easier, especially if you’re new to the profession.

Analytic Tools 69

Analytic Tools Feedback Software Research Software Customer Communications 69

Userpilot

JUNE 29, 2023

There’s an important distinction between documentation intended for your end users, and the more technical docs leveraged by developers and software architects. User documentation comes in many shapes and sizes: step-by-step guides or manuals, frequently asked questions, video tutorials, release notes , and more. User manuals.

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Document Analytic Tools Feedback Software User Testing 98

The Product Coalition

OCTOBER 19, 2020

Photo by Matt Noble on Unsplash In the 1990s and 2000s, Blockbuster was the nation’s top video rental company, with over 8,000 stores across the globe. To help illustrate the process, let’s say we’re an established B2B software company that makes vehicle inventory and sales products for the US automotive industry. What went wrong?

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Technical Review Analytic Tools Research Software Automotive 158

The Product HQ

MAY 10, 2024

When working on these kinds of products, developers must make use of high-end software solutions and advanced hardware. It also implies added difficulty during the approval phase of product development due to the elevated uncertainty surrounding the products. You’ll also need sound budget management.

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Artificial Inteligence Reporting Tools Research Software Technical Review 52

Mind the Product

AUGUST 20, 2019

Consider the name of a key artefact that product managers own: the roadmap. The roadmap literally explains “we are here” and “next we will be there, and then there”. While the product manager doesn’t necessarily design or code or promote, the good ones empower and inspire everyone around them.

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Product Management Product Manager Software Review Customer Experience 145

Userpilot

APRIL 8, 2022

Userpilot is a digital adoption platform that allows teams to build custom user onboarding experiences without any coding. Users highly rate Userpilot for the ease of use, quality of product support, feature updates, and roadmaps , and generally believe it meets the needs of the business better. Userpilot vs Appcues: Trust the reviews.

Analytic Tools 98

Analytic Tools Data Visualization Software Review Customer Experience 98

Userpilot

JULY 29, 2021

Video games are engaging hence very addictive. Luckily, some of the strategies used to make video games engaging can be applied in SaaS and make the customer experience more engaging and fun for the user. The best part, they have built it code-free inside Userpilot: A resource center built in Userpilot for Postfity. #4

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Mind the Product

MAY 5, 2020

As product and solutions lead at Nifty , as well as a consumer of other software, I have started to piece together how I think the Coronavirus and ensuing remote collaboration phase will affect product development and market positioning for months and years to come. Along with this comes your ability to explain and support your product.

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Reporting Tools User Testing Customer Experience Software Review 161

Product Talk

MARCH 2, 2016

The adoption of Agile has helped us deliver iterative chunks of code rather than waiting for the big reveal at the end of a long project. Continuous integration reduces the risk of large code conflicts that used to take days or sometimes weeks of testing to resolve. First, it doesn’t feel like real work—only writing code is real work.

Product Research 138

Product Research Data Visualization Software Review Technical Review 138

The Product Coalition

OCTOBER 15, 2020

This isn’t a great page, to begin with, but even their simple attempt to catch the user’s attention backfired due to what is called selective attention. Spinning wheel of death This spinning wheel is known as a loading spinner or a throbber Loading spinners are great if we were stuck in the 1990s due to a time glitch.

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Weak Development Team Customer Experience Research Software User Testing 163

Userpilot

JULY 13, 2022

Startup product managers will learn a lot from the Review – blog from the First Round. The Product Board blog deals not only with roadmaps but also other aspects of product management like product-led growth. The Product Guy blog is different from other product manager blogs because it relies on videos to deliver its content.

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Blog Analytic Tools Research Software Feedback Software 98

The Product HQ

MAY 10, 2024

To facilitate this, developers need to leverage advanced software such as parallel processing systems, cloud computing, and in some cases supercomputers. While several industries benefit from these types of technological solutions, potential buyers are resistant to embracing them due to the uncertainty surrounding these products.

Artificial Inteligence 52

Artificial Inteligence Technical Review Analytic Tools Research Software 52

Userpilot

APRIL 26, 2023

Monitor feature engagement with feature tagging, session recordings and heat maps , which provide a color-coded system to track customer engagement. These are video recordings of real-life product interactions so you can see exactly how users navigate the app. This information helps you plan a product roadmap that meets customer needs.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

SEPTEMBER 29, 2022

Embrace video storytelling and embed it into your product experiences. Share your company’s vision and gather user input with a public roadmap. Signing up to use your software is just one step you expect a SaaS customer to take. The rise of third-party review sites means you can’t afford to joke with social proof.

Feedback Software 52

Feedback Software B2B Customer Feedback User Testing 52

Business of Software Conference

NOVEMBER 1, 2018

Business of Software Conference USA 2018 – Some Highlights. The 12th Annual Business of Software Conference USA took place in Boston, MA, last month – October 1-3. Rich Mironov – What To Do About Your Audience’s Real Roadmap Questions. Bruce McCarthy – Roadmaps Relaunched.

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Software Review Magazine Workshop User Testing 53

The Product Coalition

JUNE 3, 2021

Check out the 10-minute video version of this blog post. Your executive team’s desired roadmap. Or better yet, all roadmaps. His last performance review was all about this roadmap. Happy customers and employees are the lifeblood of software companies, especially in the SaaS space. The data is inconclusive.

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Feedback Software Data Visualization Research Software User Testing 168

Userpilot

NOVEMBER 2, 2022

Give them product training in the form of webinars, video tutorials , and help articles to guide them through the learning process. Leverage this social proof by asking for reviews and testimonials from loyal customers and then display them across your site, social accounts, and more. An example of Loom’s product video tutorials.

Feedback Software 98

Feedback Software Research Software User Testing Product Research 98

Mind the Product

FEBRUARY 1, 2017

Once you think you have a good product roadmap, make sure the numbers add up. Ask yourself- how does my roadmap play out in relation to my models in other potential expansion countries? Your support team will become frustrated very quickly if you expand into Germany but your billing software doesn’t support German characters.

Technical Review 70

Technical Review Systems Review Software Review Research Software 70

Userpilot

OCTOBER 16, 2022

Build a public roadmap where customers can submit feedback and feel involved. With Userpilot, you can apply these strategies without having to code. For this, you can calculate software adoption rate, which is the percentage of signed-up customers that become active users. Create in-app feedback surveys code-free with Userpilot.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Gainsight

MARCH 19, 2020

Turn On Video. But we also know that once one or a few people turn on video, everyone does it. Several commenters in the LinkedIn thread noted studies of increased Sales and CS performance with video on versus not. Fast forward another week and we presented again, this time with video on. Video works. Himanshu G.

Customer Experience 85

Customer Experience User Testing Customer Feedback Technical Review 85

Userpilot

JANUARY 29, 2023

To design a successful product experience, you’d need to collect and analyze product data, map customer touchpoints, and collect and review user feedback. Loom and Tolstoy educate new customers on how to use their product with in-app video tutorials. Loom videos. Unsurprisingly, Tolstoy is also heavy on video support.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Data Visualization 98

Userpilot

JUNE 26, 2023

Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few. For example, if the user gives you a really good NPS score, you can prompt them to promote the product by writing a review. Canny feedback tool.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Gainsight

FEBRUARY 26, 2024

You might send automated emails, have a welcome video play in-app, or guide users through activating certain features in-product via step-by-step walkthroughs. Using an embedded checklist also helps users relaunch guides if they want to review specific content. Change over time. Address user friction points.

Customer Experience 52

Customer Experience Feedback Software User Testing Customer Feedback 52

Product Talk

SEPTEMBER 9, 2020

You can watch the video or read an edited version of the transcript below. I always felt if the software was bad, I had this physical pain and I really wanted to help. I always felt if the software was bad, I had this physical pain and I really wanted to help. And she also happens to be writing a book (like me). Tweet This.

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Feedback Software User Testing Product Research Research Software 184

Userpilot

OCTOBER 17, 2023

Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on. Competitor reviews to identify where your competitors are delighting or disappointing their audience. It guides feature development and app roadmap so you can keep enhancing your product.

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Data Visualization Analytic Tools Research Software Feedback Software 103

Usersnap

APRIL 29, 2023

ChatGPT for Product Strategy You can use ChatGPT to help you throughout the various tasks involved in creating your product strategy, like creating the product vision, defining the roadmap, or alignment with the needs of the market & the company’s strategic goals. Give me a list of roadmap ideas aligned with this strategy.”

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ChatGPT Artificial Inteligence Feedback Software Reporting Tools 105

Mind the Product

DECEMBER 13, 2018

He is the co-author of the award-winning book Lean UX and the Harvard Business Review Press book Sense & Respond. Amanda is the CEO at Rabbit, which transforms watching TV, movies, and videos online into a shared and social experience. Sherif has been in software development for over 15 years.

Analytic Tools 152

Analytic Tools Workshop Data Visualization Government 152

Modus Create

AUGUST 31, 2021

Project management software includes a broad spectrum of tools. You can set due dates, create checklist items, and communicate with your team through comments. Atlassian’s flagship product, Jira, initially began as an issue tracking tool for software developers. Some might even complement each other. . An active sprint in Jira.

Feedback Software 93

Feedback Software Reporting Tools Customer Experience Software Review 93

Userpilot

DECEMBER 18, 2022

Our experts predict there will be a lot more automation of low-level tasks, to compensate for the reduced workforce in tech companies due to the layoffs. The result – we will see emergence of some really cool, disruptive products, sometimes even entirely new genres of software and hardware. Product Resolutions 2023.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Product Research 98