Userpilot

DECEMBER 6, 2021

If your customer engagement levels are not where they need to be, maybe it’s time to look at the customer success software you’re using again? Without a top-quality customer success platform at your team’s disposal, you’ll struggle to help your users get maximum value out of your tool. Customer success teams don’t have time to waste.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Lenny Rachitsky

SEPTEMBER 3, 2024

Over the past year, Phil Carter has been developing a framework for growing consumer subscription businesses, called the Subscription Value Loop. Companies like Canva, Grammarly, Figma, Notion, and Dropbox are excluded because they are considered B2B SaaS businesses since they have sales teams and sell to both prosumers and enterprises.

User Testing 133

User Testing Feedback Software Framework Onboarding KPIs 133

Andrew Chen

OCTOBER 31, 2016

Together, Shawn Clowes (Atlassian), Elena Verna (SurveyMonkey), Nick Soman (Gusto), Andrew Chen and Brian Balfour (Reforge, previously at Hubspot) have interviewed or screened over 1,000 individual candidates for growth roles – both for their current and previous companies, plus startups where they’ve invested/advised.

Weak Development Team 92

Weak Development Team User Testing Technical Advisors Analytic Tools 92

Mironov Consulting

MAY 18, 2024

  Out of scope means they can advise, counsel, suggest, offer to help… but don’t own the decision/action.  Let’s imagine a Director of Product responsible for a portfolio, with 5 product manager direct reports matched to 5 stable maker teams.    With lots of gray space between the two.

Technical Advisors 64

Technical Advisors Technical Review Weak Development Team Product Research 64

Userpilot

JULY 9, 2021

Product Mastery by Geoff Watts teaches you how to be a successful product owner within agile software development practices with the use of case studies. She coaches teams on how to collect meaningful customer input and use it to make product decisions on a daily basis. How to build an onboarding team. Plot summary.

Research Software 98

Research Software Books Feedback Software Analytic Tools 98

Userpilot

JULY 13, 2021

The best walkthrough software on the market is Userpilot. That’s why we often advise SaaS companies to segment users prior to their walkthrough, to make sure that customers only see features during their walkthrough that make sense for their individual use case. Paying a team of salaried support staff gets expensive quickly.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

The Product Coalition

MAY 15, 2019

Scrum and the agile manifesto were created in a time where we used to still package and ship software physically. Scrum came about even earlier than the agile manifesto almost a whole decade to be exact (although you can traces origins earlier back to 1986 with the article The New New Product Development Game ).

Product Manager 92

Product Manager Product Management User Testing Product Research 92

Mind the Product

JANUARY 10, 2017

As a product manager it’s not uncommon to feel pulled in a million different directions as you work to meet the needs of your customers, developers and company stakeholders. But they are good examples of what my team and I have developed together over the last four years at Zalora. Communication Powers. Retrospectives.

Research Software 84

Research Software Analytic Tools Data Visualization Reporting Tools 84

PMLesson's Ace the PM Interview

MARCH 1, 2020

Hi I'm Kevin Wei, a product manager (aka an offering manager -- I can get into that in a bit) on IBM's data + AI team. I studied mathematics at UCLA, worked 2 summers as a software engineering intern at a Series E AdTech startup, and advised Metta World Peace (Ron Artest) as the product manager for his social basketball app, Gradelo.

Research Software 52

Research Software Analytic Tools Reporting Tools Data Visualization 52

Userpilot

AUGUST 18, 2020

Whatever problem you have, there’s a bit of software that does it for you or your users. Software is incredibly competitive and developers cope with that by zeroing in on very tight niches. Mixpanel is also geared towards individual users rather than teams sharing access to the same data (i.e. Source: cultofmac.com.

Analytic Tools 89

Analytic Tools Feedback Software User Testing Data Visualization 89

Bain Public

MAY 29, 2020

MAIN: Developing Entrepreneurship in Quebec. MAIN , also known as Mouvement des accélérateurs d’innovation du Québec, states that their mission is "to improve the cohesion and efficiency of the business incubator and accelerator ecosystem and to increase its impact on the development of entrepreneurship and innovation in Quebec.".

CTO Coach 52

CTO Coach Startups Research Software Feedback Software 52

The Product HQ

JUNE 20, 2024

Group Product Managers are responsible for developing a group of products from its inception to market launch while also leading cross-functional teams toward achieving the company’s objectives by their product roadmap. As such, your ability to source information and use it to develop a product strategy is important.

Data Visualization 52

Data Visualization Feedback Software Research Software User Testing 52

Business of Software Conference

NOVEMBER 26, 2018

Rahul Vohra (Founder/CEO, Superhuman) – The Product-Market Fit Engine from Business of Software Conference. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Yeah, and I forced our team to build a trebuchet – in retrospect, that was a very bad idea.

User Testing 103

User Testing Product Marketing Engineering Marketing 103

Intercom, Inc.

MAY 19, 2022

Here are a few key takeaways: An Internal Quality Score offers a more holistic view of an agent’s strengths and opportunities for growth and helps organizations gain insight into their teams’ work. IQS is a metric used to measure how well your support team performs against internal standards.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Userpilot

MAY 1, 2021

collecting and analyzing VoC data, helps your Customer Success team improve the user onboarding process. The Customer Success team’s role is to close the gap between customer expectation and customer experience. VoC has a granular approach as it focuses on specific questions, looking for specific answers from specific users.

Customer Feedback 52

Customer Feedback Data Visualization User Testing Feedback Software 52

Mironov Consulting

SEPTEMBER 22, 2020

After years of struggle, I’m advising all of my clients and product leader coachees to stop using the term “MVP”. Almost without fail, I find that the “maker” side of software companies (developers, designers, product folks, DevOps, tech writers…) and the “go-to-market” side of software companies (sales, marketing, support, customer success.)

Technical Advisors 142

Technical Advisors User Testing Weak Development Team Customer Experience 142

UX Planet

JUNE 23, 2025

In the course, they learned about the design process, worked in teams, and created a mobile app prototype from scratch. The app is used by technically proficient XYZ Basis Administrators. What I advised the colleagues was to build a strategy. Our biggest helpers can be developers and QA colleagues. and description.

Research Software 78

Research Software UX Customer Experience Weak Development Team 78

Mixpanel

MAY 5, 2021

Teams are praised whenever they release a new feature (or product) to their customers. Employees on these teams likely felt proud to share something new with the world and maybe even posted their accomplishment on LinkedIn to spread the word and celebrate. Previously, he led growth and product teams at Instacart and Zynga.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

The Product Coalition

NOVEMBER 3, 2020

we got this request long before our MVP development agency was founded. And, you know, sometimes such a request is better than a 75-pages technical requirement. So, when it comes to contacting the development company, product owners tend to skip the whole-picture level and go straight into details i.e In fact, they won’t.

Weak Development Team 95

Weak Development Team Technical Advisors Development Software Development 95

The Product Coalition

MARCH 11, 2020

TL; DR: Development Team Anti-Patterns After covering the Scrum Master and the Product Owner, this article addresses Development Team anti-patterns, covering all Scrum Events as well as the Product Backlog artifact. Only members of the Development Team create the Increment. Source : Scrum Guide 2017.

Weak Development Team 78

Weak Development Team Development Technical Advisors Software Review 78

Intercom, Inc.

AUGUST 15, 2018

At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. That project led to my first cross-functional team.

Engineering 141

Engineering Leadership CTO Coach Feedback Software 141

Department of Product

MARCH 28, 2022

Or how about telling the execs at Microsoft Office that their model of selling physical boxes of Office software is a one way ticket to death by Google Workspace? The types of trends that matter to product teams So if we agree that staying on top of trends matters, the question then is, what types of trends should we bother staying on top of?

Technical Review 52

Technical Review Technical Advisors Reporting Tools Data Visualization 52

Product Bookshelf

FEBRUARY 7, 2017

One of the rules, written by Lawley, advises to work on problems you are passionate about. Lawley notes that passion is infectious and spreads across the whole team. It’s critical for product managers to explicitly spell out their positioning and review it with the entire team.

Technical Advisors 48

Technical Advisors Product Manager Product Management Weak Development Team 48

Aptrinsic

JANUARY 2, 2018

How to Build and Manage Successful Product Team During Aptrinsic ’s recent Mastering Product Adoption and Growth event, industry-renowned product leaders shared their insights into driving product growth. Jeetu advises that product managers embrace the following 10 lessons as a rubric for leading their companies to success. #1.

User Testing 40

User Testing Customer Experience Technical Advisors Customer Feedback 40