Gainsight

APRIL 22, 2024

Building an effective customer community should be based on what your customers want rather than solely on your business needs. While business impact should be measured within any customer community, you can really only ensure its long-term success if your customers are the ones in the driver’s seat.

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Gainsight

NOVEMBER 16, 2023

Every year at Pulse Europe , we recognise European industry leaders who have made significant contributions to the field of Customer Success (CS), driving innovation and transforming the way businesses engage with their customers. As a result, their companies reap the rewards of stronger adoption and customer retention.

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Gainsight

JANUARY 4, 2024

Digital innovation is constantly shaping customer relationships, and Popmenu stands out for how it’s using Gainsight Essentials for its customer engagement and growth strategies. Buchanan and Greene offered several lessons on fostering digital customer engagement and driving successful customer outcomes.

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Gainsight

NOVEMBER 30, 2023

The field of Customer Success (CS) is evolving, as new technologies offer a path to scale CS teams while guiding users through today’s increasingly digital customer journey more efficiently and effectively. But what does this really mean for CS teams? We polled over 400 CS professionals to find out.

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Gainsight

AUGUST 4, 2022

In the decade since Gainsight created the customer success (CS) category, the industry has matured from a reactionary stance, answering post-sales and services needs, into a proactive and sophisticated revenue-generating machine. . Gartner is a company that delivers actionable, objective insight to executives and their teams.

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Gainsight

OCTOBER 4, 2023

Users have an expectation in today’s Customer Success Management Platform market that their vendor will have gen AI built into their platform in a meaningful way, but many vendors simply lack maturity with AI. It’s the most advanced, first-to-market AI solution for CS. At Gainsight, we’re all in on generative AI.”

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Gainsight

AUGUST 17, 2022

The theme this year is “Unstoppable Together” and the opening keynote by Nick Mehta, CEO of Gainsight, proved just how important that message is for everyone at this moment in time. Now, Mehta said, “Our customers have a new mindset.” Now, Mehta said, “Our customers have a new mindset.” Pulse 2022 is officially underway!

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Gainsight

DECEMBER 21, 2023

For a long time, proactive vs reactive was a common debate among Customer Success professionals. Now, the verdict is in, and everyone agrees that proactive Customer Success Managers (CSMs) are best positioned to drive value and deliver a better customer experience. Control over the customer experience.

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Gainsight

JANUARY 24, 2022

To us, planning is critical to success. The Design Team at Gainsight also follows a similar process at work. It helps define how things are to be done and helps focus to make them better and get successful outcomes. Design at Gainsight. Whether it’s a trip or a new product feature. Empathizing with Our Users.

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Gainsight

SEPTEMBER 19, 2023

Customer success is no longer an afterthought—it’s a strategic imperative. To ensure your customers are not just satisfied but thriving, you need the right tools in your arsenal. Enter the Customer Success Platform, a multifaceted solution designed to empower your team and drive customer satisfaction.

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Gainsight

MARCH 8, 2022

Our Evolve event proved once again that developing bold features with better results in mind is exactly what keeps Gainsight customers inspired to reach their biggest goals. . Customer Success teams are in a unique position to drive revenue growth. Unlock a New Pipeline Source with CSQL. Other benefits include: .

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Gainsight

MAY 17, 2023

Pulse 2023 opened today, and with it, the community of thousands of Customer Success (CS), Product, and Community professionals set in motion the next era of our industry: Digital Customer Success (DCS). Customers are navigating a disjointed web of communications and digital experiences.

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Gainsight

OCTOBER 22, 2020

Tell us a bit about yourself and what your role is at Gainsight. As one team, we provide relevant guidance to users when they need it, whether it is through documentation or inside the product. With a finance background, I am focused on developing our Revenue Optimization solutions, which connects Customer Success to revenue. .

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Userpilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. An effective customer success team can, thus, drive revenue growth, reduce churn, and increase customer satisfaction.

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Gainsight

SEPTEMBER 8, 2023

In today’s rapidly changing business landscape, one thing is certain: Customer Success (CS) is not just a nice-to-have anymore; it’s a necessity to protect and grow your existing revenue. As the importance of Customer Success continues to grow and evolve, so do the roles and compensation structures within the field.

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Gainsight

FEBRUARY 18, 2022

Over the last year, Gainsight has produced one of the most successful and engaging online television programs called Net Retention TV. NRR-TV is hosted by Gainsight CEO Nick Mehta, and each episode is explicitly geared to topics that are top of mind of the CS industry. But why now? Who Is UiPath and What Do They Do Best?

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Gainsight

JANUARY 19, 2023

And while every journey is different, it’s always nice to have a helping hand as you find your footing, whether it’s on the playing field or in that brand-new software that you and your team are learning. With Gainsight Marketplace, businesses can: Find prebuilt apps like templates, reports, and scorecards.

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Gainsight

JANUARY 26, 2022

In the era of Customer Success 2.0, the solid force of customer-centricity ensures that no department is isolated within your company, certainly not the Customer Success team. It can make your company a truly customer-centric organization. Expensive revenue comes almost entirely from new customers.

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Gainsight

APRIL 4, 2023

Salesforce’s Courtney Guerci, Sr Program Manager – Technical Support Strategy & Operations, recently joined Gainsight’s Tim Van Lew for a “Titans Of Scale” webinar. It also had a Technical Implementation Team that focused on deploying the technical plan for the system.

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Gainsight

MAY 4, 2023

Robin van Lieshout, Chief Strategy Officer and Remco de Vries, VP of Global Demand Generation at Gainsight, share the laws of Community and how to build a durable business through Community. With the rise of Subscription-based companies came a new business model founded on the idea of proactively supporting customers to achieve success.

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Gainsight

NOVEMBER 16, 2022

At every Pulse Conference, we celebrate excellence in customer success, product experience, and community by recognizing the top GameChangers in the industry who never stop challenging the status quo. The company’s innovative solutions are comprehensive, intuitive, and support customers on every step of the advisor journey.

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Gainsight

JULY 11, 2023

By Steve Cornwell, July 11, 2023 This morning, we announced that Gainsight acquired Northpass in the most exciting moment in my 20 years of company building and the most defining moment in the history of Digital Customer Education. I want to share how this acquisition came together and what it means for our customers and industry.

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Gainsight

MARCH 23, 2022

In the ideal world, you would release a product, it would be an instant hit, and customers would purchase it forever. In addition to focusing on developing the product itself, product lifecycle management also touches upon other factors, including marketing, pricing, customer segmentation, and more. Frustrating Your Customers.

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Gainsight

OCTOBER 14, 2022

Is it different for every customer?”. These are just a few of the questions that customer success (CS) experts explored in a recent episode of CS Essentials by Gainsight: Talking About ROI , a Success League Radio production. Customer Experience . This is Gainsight’s operationalizing outcomes framework.

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Gainsight

JANUARY 17, 2020

When you’re trying to deliver an exceptional product, it’s easy to get lost in the constant deluge of customer feedback. So we asked 10 experts the following questions to learn more about how they collect and prioritze customer feedback: What are some of the effective ways you collect feedback?

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Gainsight

JUNE 20, 2022

This post was originally published in Customer Think. . The Customer Success Index 2022 , a survey of more than 350 companies by Gainsight and RevOps Squared, recently uncovered some very interesting, if not troubling data on the state of alignment between SaaS users and buyers. A Customer Stakeholder Dichotomy.

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Gainsight

OCTOBER 11, 2022

A well-oiled customer success (CS) machine that drives Net Revenue Retention (NRR). . SaaS organizations must align their teams around customer outcomes, and scale their CS team’s efforts with the utmost efficiency. Why a Customer Success Management Platform? According to Gartner, .

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Gainsight

SEPTEMBER 12, 2022

As we all continue to navigate a sometimes chaotic economy, it’s never been more obvious that customer success (CS) is the key to keeping your company’s ship on the right course and boosting Net Revenue Retention (NRR). Here are the top 5 secrets to success. with Meenu Agarwal, SVP of Customer Success at VMware.

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Gainsight

APRIL 26, 2023

During the Pulse 2022 opening keynote, Nick Mehta, CEO of Gainsight, reflected “In 2013, there were 300 people in this room, and there were like 500 people in customer success, literally.” To get pumped up, we thought we’d share our top 10 moments from the last 10 years of defining the customer success industry at Pulse.

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Gainsight

OCTOBER 5, 2022

As Gainsight CEO Nick Mehta pointed out recently in an article for Inc. , And we’d like to take that idea one step further—during an economic downturn it is vital that customer success teams continue to proactively build relationships. That means doubling down on your post-sales and customer success (CS) efforts.

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Gainsight

SEPTEMBER 21, 2020

At Gainsight, we pride ourselves in using data to make better decisions for our customers and the community. Having completed 1000+ implementations at Gainsight, we have access to rich data and learnings to analyze how our Time To Value (TTV) has been trending over time and what causes delays in the metric.

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Gainsight

APRIL 22, 2021

As the CEO of Gainsight, however, I’ve met thousands of SaaS CEOs over the years who have gone through the growth journey. And given our role in Customer Success, we’ve seen the analytics close up of most major cloud businesses. Early on, our target market here at Gainsight was primarily “SaaS companies with CSM teams.”

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Gainsight

MARCH 8, 2023

This article was written by Gainsight CFO Alka Tandan and originally published in Forbes. Amid an economic slowdown and renewed emphasis on profitability, it’s become apparent that companies need not just strategic solutions but also new ways of managing and supporting people. And the whole team is better for it.

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Gainsight

DECEMBER 19, 2022

Well, in more ways than one, Customer Success (CS) teams today are probably facing something similar with everything that seems to be going on in the elusive economic landscape. For CS teams, this means consolidation or reduction in tools and potentially hiring freezes as well. Think About Scale and Repeatability.

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Gainsight

APRIL 23, 2021

Our CEO, Nick Mehta, recently spent time with Sabina Pons , Global Vice President of Customer Success and Support at Mavenlink. She and her team created the ultimate customer journey. Their renewal rate accuracy caught Nick’s interest and how Sabina operationalized a brand new customer journey for Mavenlink.

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Gainsight

DECEMBER 21, 2022

But here goes nothing … here are 10 Customer Success (CS) predictions for 2023 by Nick Mehta, CEO of Gainsight. Customers will scrutinize outcomes and value more, making CS critical for retention. CS Ops teams will continue pruning CS activities and wasted effort— CSMs can’t be a catch-all. Monetization.

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Gainsight

JULY 25, 2022

As the tech market enters a new phase, organizations are determining what’s important during the downturn—and what’s important to their customers. . SaaS companies in particular are asking themselves how to prevent churn and keep their customers happy. Your product drives customer outcomes and value . They rely on your product.

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