Product Innovation Educators

DECEMBER 23, 2024

He explains that their approach to innovation deliberately avoided the common pitfall of creating a two-tiered system where only designated “innovators” were responsible for new ideas. Passionate about democratizing advanced technology, Mike advocates for enabling innovation without requiring deep technical expertise.

Artificial Inteligence 241

Artificial Inteligence Research Software Feedback Software User Testing 241

TechEmpower - Product Management

AUGUST 21, 2023

Most innovators don’t have a technical background, so it’s hard to evaluate the truth of the situation. And unless they have a tech background, they can’t look under the hood themselves. The answer is to engage a trusted outside source for a Technical Review – a deep-dive assessment that provides a C-suite perspective.

Technical Review 104

Technical Review Software Review Development Team Review Systems Review 104

Intercom, Inc.

JUNE 22, 2021

The COVID-19 pandemic has upended entire industries, forcing rapid change in the ways companies do business and dramatically accelerating the adoption of new technologies. Below, we take a closer look at the top three trends in the sales tech landscape to consider when choosing the right software for your sales organization.

Reporting Tools 233

Reporting Tools Technical Review Technology Systems Review 233

Intercom, Inc.

JULY 25, 2022

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. In addition, many don’t have the strategies, talent, and culture needed to succeed. But they’re facing big barriers.

Data Visualization 209

Data Visualization Reporting Tools Analytic Tools Technical Review 209

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. Marketing technology is now the largest portion of total marketing budget (29% on average according to Gartner ).

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

The Product Bistro

DECEMBER 13, 2019

But early in the tale, you see some of the challenges of product management – regardless of where and what technology you are in – festering. The last part of the book, after the conclusion of the gripping drama, is the meat of the systems and methods that Christina introduces via her story telling.

Technical Review 195

Technical Review Books Systems Review Reporting Tools 195

The Product Coalition

DECEMBER 28, 2020

Having worked on a number of large technology programmes involving the selection and management of strategic suppliers, I wanted to share my perspectives from the ‘buy side’ on how to build effective partnerships. Make time during the procurement process for your execs to brief suppliers on top level business strategy and outcomes.

Feedback Software 179

Feedback Software Technical Review Technology Systems Review 179

The Product Guy

JULY 4, 2019

I discovered that I must research and understand the entire system and process, problem solve with my team, and share lessons learned. We provided consulting, insurance brokerage, information technology and business process outsourcing services. These system errors increased our backlog and costs, and delayed enrollments.

Research Software 384

Research Software Product Manager Product Management Systems Review 384

Melissa Perri

JULY 23, 2024

I look at four dimensions for robust Product Organizations: Product Organizational Design Product Strategy Product Operations Product Culture Inside each of these are a few capabilities that are then broken down further into sub-capabilities that help me pinpoint where the issues are. I review strategies and roadmaps.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

Intercom, Inc.

AUGUST 11, 2020

Intercom has responded by hiring a diversity and inclusion consultant, updating our recruitment strategy and hiring practices to reduce bias, scheduling allyship training for all employees, and amplifying Black voices in our podcast and blog. Think about the impact that racism has already had in tech. Know the scope of the issue.

Technical Review 289

Technical Review Software Review Systems Review Customer Experience 289

Product Talk

MAY 14, 2025

And just because APIs are slightly more technical products, that doesnt mean that you cant apply discovery to them. Chi started sitting in on quarterly business reviews with top vendors. To make this happen, Chi needed to connect with her vendors product and technology folks. They still exist, even when your product is an API.

Product Research 134

Product Research User Testing Technical Review Systems Review 134

The Product Guy

MARCH 12, 2025

Every meeting becomes a performance review rather than a space for creative problem-solving. Experiments that might failbut could lead to paradigm shiftsare killed in favor of safe bets that give executives something to celebrate on their quarterly reviews. OKRs should serve the strategy, not dictate it. Spoiler alertthey wont.

Data Visualization 150

Data Visualization User Testing Customer Experience Technical Review 150

Intercom, Inc.

APRIL 22, 2021

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. Or does this whole tech career thing support the writing? Architect, Tech Lead, Solver, and Right Hand. I don’t know.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Product Management Unpacked

NOVEMBER 2, 2021

CMU Master of Science in Product Management program student Erick Valencia landed a PM experience of a lifetime as part of a student team developing a driverless race car system to race in the Indy Autonomous Challenge. This race has been, indeed, a very technical and special project,” he says. A most unlikely invitation.

Research Software 223

Research Software Systems Review Technical Review Development 223

Product Talk

APRIL 9, 2025

To adequately cover this topic, we are going to get into the nitty-gritty of the technical underpinnings of APIs. If you need help getting up to speed on these technical details, be sure to read last weeks article. Sometimes its due to documentation simply not being a priority. Watch as the customer reviews the documentation.

Product Research 138

Product Research Software Review User Testing Technical Review 138

Product Innovation Educators

NOVEMBER 30, 2020

We’ve had an introduction to the body of knowledge in episode 307, explored strategy in episode 309, and today we explore portfolio management. . Steve has over twenty years of professional experience in product management and related roles for some of the world’s largest industrial technology companies.

Systems Review 293

Systems Review Technical Review Product Manager Product Management 293

The Product Guy

SEPTEMBER 27, 2016

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. He is passionate about Lean and Agile Product management, innovative business models and business and product strategies.

Research Software 370

Research Software User Testing Analytic Tools Product Research 370

Alchemer Mobile

NOVEMBER 10, 2022

You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. Supporting tech. This is a valid question. Rightpoint.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

The Product Coalition

NOVEMBER 12, 2024

You use them to take a fresh look at something that might feel overwhelming or vague — whether it’s a roadmap or a strategy — and start with what’s truly essential. While it would have been easy to blame the product strategy, marketing, or any number of other potential targets, they weren’t at the heart of the problem.

Roadmap 110

Roadmap Product Research Automotive Feedback Software 110

The Product Guy

OCTOBER 25, 2016

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. He is passionate about Lean and Agile Product management, innovative business models and business and product strategies.

Analytic Tools 356

Analytic Tools Research Software CTO Coach Fractional CTO 356

The Product Coalition

JUNE 26, 2023

Many have a well-defined AI strategy and have made considerable progress. However, the emergence of generative AI presents an opportunity for these enterprises to revisit their AI strategies and plans. Remember that we are still in the nascent stages of generative AI technology. The risk of falling behind is real.

Generative AI 146

Generative AI Customer Communications Reporting Tools Technical Review 146

Roman Pichler

JANUARY 7, 2020

Sample goals include acquiring new users, increasing conversion, reducing cost, and removing technical debt to future proof the product. But don’t forget to regularly review the product roadmap —at least once every three months, as a rule of thumb. But in reality, unforeseen things do happen. Rough, high-level estimates are sufficient.

Technical Review 261

Technical Review Customer Experience Systems Review Feedback Software 261

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Assess integration capabilities : Make sure the platform can connect seamlessly with your current systems to provide a holistic view of customer interactions , without duplicating efforts. G2 rating : 4.4

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Intercom, Inc.

JULY 20, 2022

But when we make technical decisions, we like to be conservative. In practice, being technically conservative looks like reusing existing technologies and frameworks in our stack, or promoting tried and tested patterns and solutions. Here, Waheed discusses our engineering principle “Be technically conservative”.

Technical Review 160

Technical Review Reporting Tools Customer Experience User Testing 160

Intercom, Inc.

FEBRUARY 9, 2021

Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. In particular, the pandemic has brought about an unprecedented shift in our reliance on technology that has had a knock-on effect on how customers relate to, and interact with, companies and brands. With empathy. “I

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Product Innovation Educators

MAY 22, 2023

Then when I heard his backstory in technology leadership roles at Xerox and Experian and the challenges he encountered with product roadmaps, I was eager to invite him to be a guest on this podcast. As the title of this episode conveys, our discussion will weave together topics for aligning customers’ needs and business strategy.

Feedback Software 254

Feedback Software User Testing User Friction Customer Experience 254

The Product Guy

JUNE 25, 2018

One effective strategy to boost your confidence in your report managing these situations is to spend time roleplaying certain scenarios and provide immediate and constructive feedback. I am working on a fairly large scale project with my manager that touches multiple tech teams. Continuous Learning: Leveling up your skills.

Product Manager 300

Product Manager Product Management Reporting Tools Technical Review 300

UX Planet

DECEMBER 6, 2024

Satisfaction leads to positive reviews, recommendations, and increased user retention. There are various types of e-learning apps, each designed to serve different educational needs and preferences: Learning Management Systems (LMS): With these platforms, you create and manage educational courses or training programs.

Feedback Software 106

Feedback Software Analytic Tools Research Software Data Visualization 106

UX Planet

JANUARY 10, 2025

Behavioral science and persuasive techniques can offer valuable insights and practical strategies to bridge the gap between intention and action. Understanding the Basics of Behavioral Influence Understanding why saving is so hard is essential before looking into strategies.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

The Product Guy

FEBRUARY 21, 2025

The challenges PMs will face managing interconnected systems. A case study on how ecosystem strategy led to a 30% increase in user adoption. The biggest pitfalls to avoid when designing an ecosystem strategy. As a Patron, youll gain access to: Weekly updates with strategies designed to help PMs thrive.

Systems Review 150

Systems Review Customer Experience Management Management 150

Alchemer Mobile

MAY 19, 2021

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems.

Feedback Software 236

Feedback Software User Testing Data Visualization Customer Feedback 236

UX Planet

DECEMBER 6, 2024

Customers are mostly flexible with their car preferences due to the nature of the marketplace. Enter CarFYAI, CarFY AI is an AI-powered system for streamlining car discovery in Car-as-a-Service platforms, providing a personalized and enhanced user experience for customers. Image Credit: Karena E.I Image credit: Karena E.I

Customer Experience 98

Customer Experience Data Visualization Research Software Feedback Software 98

Lenny Rachitsky

NOVEMBER 12, 2024

He’s an individual contributor (IC) PM who leverages AI tools and a suite of productivity systems to get more done with fewer resources (and management layers). And this is in the best-case scenario—assuming you’re on an empowered product team with a clear strategy, inside a business that’s growing.

Product Research 112

Product Research Reporting Tools Product Manager Data Visualization 112

Intercom, Inc.

FEBRUARY 26, 2018

It’s even harder if you don’t know all of the armies on the field, their strategies and weapons, or even who’s a friend and who’s a foe. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. Basic technology execution is becoming easier too.

Research Software 224

Research Software Software Review Technical Review Development Team Review 224

Product Innovation Educators

AUGUST 5, 2024

The Paradox: Technological Progress vs. Social Development Before considering solutions, it’s worth examining a paradox: Why have we made such remarkable progress in technology while seemingly stagnating in our ability to work together effectively? Consider the rapid advancement of technology in recent decades.

Product Manager 297

Product Manager Product Management Technical Review Leadership 297

UX Planet

JUNE 9, 2025

From Raw Data to Clarity — Cleaning, Sorting, and Synthesising Insights Part 4 (of 5) of the UX Research Playbook series Synthesising qualitative data is similar to reaping the harvest after the diligent effort poured into research — it’s the step where hard work blossoms into meaningful insights. Mural , Miro , etc.) is recommended.

Data Visualization 52

Data Visualization Customer Feedback Technical Review Research Software 52

The Product Coalition

NOVEMBER 11, 2021

Guest post by Rebecca Monfries, Head of Delivery at Terem Technologies, and Nathan Bruce, Lead Business Analyst at Terem Technologies. to look at the current system architecture, consider the high-level solution and outline how you’re going to implement it. accounting or taxation), find your Subject Matter Experts (SME’s).

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Definition Technical Review Customer Experience Onboarding KPIs 205