Intercom, Inc.

FEBRUARY 10, 2022

To keep up with these changes, last year we released our first Intercom Customer Support Trends Report. We have just published the second edition of the Intercom Customer Support Trends Report. You can download the full report at intercom.com, but for now, I’ll give you an overview of our customer support trends research.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

Userpilot

MAY 27, 2025

In this Whatfix Mobile review, youll find answers to three questions: What does Whatfix Mobile offer? Analytics dashboards: Youll see high-level engagement trends and user-level insights, but unlocking deeper metrics demands extra setup or third-party integrations. Whatfix G2 review. Whatfix G2 Review.

Technical Review 93

Technical Review Onboarding KPIs Analytic Tools Data Visualization 93

Intercom, Inc.

JULY 25, 2022

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. Below, we take a deeper dive into the report’s key data and trends.

Data Visualization 209

Data Visualization Reporting Tools Analytic Tools Technical Review 209

Melissa Perri

JULY 23, 2024

I review strategies and roadmaps. At the end of this review, I do a Product Leadership workshop with C-Suite and Product leaders, where I show them what good looks like, and they have a chance to reflect on where they are. Other Times, it's due to a lack of skill set in product leaders. Lots of data goes into pinpointing.

Weak Development Team 250

Weak Development Team Product Research Research Software Feedback Software 250

The Product Coalition

AUGUST 30, 2021

Driven by new global food trends, the flavor industry has grown towards organic and natural ingredients. Due to the fast-faceted customer preferences, the demand for ready-to-eat food products has been increasing. Factors driving global food flavor market trends Global flavors market size was USD 14.12

Reporting Tools 158

Reporting Tools Software Review Systems Review Technical Review 158

Lenny Rachitsky

FEBRUARY 25, 2025

Step 1: Preparation (3-5 weeks) The preparation step is a foundational effort where a lot of the groundwork and due diligence is done to inform the strategy selection process. Then iron out any adjustments as a result of these reviews. Let’s dive into detailed guidance for each step.

Strategy 120

Strategy Technical Review Product Strategy Product Research 120

Alchemer Mobile

AUGUST 2, 2024

Identify trends and address issues before they escalate Monitoring how changes impact customer satisfaction and loyalty allows organizations to identify emerging trends and potential issues before they escalate. This makes them vulnerable to switching to a competitor due to pricing, missing features, or poor customer experience.

Customer Experience 200

Customer Experience Analytic Tools Data Visualization Feedback Software 200

The Product Coalition

MAY 19, 2022

A warehouse management system will help to organize the workflow effectively. What is a warehouse management system? A warehouse management system combines software, specific devices (for example, data collection terminals with a scanner), and IoT sensors to track inventory information.

Analytic Tools 147

Analytic Tools Systems Review Data Visualization Software Review 147

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Assess integration capabilities : Make sure the platform can connect seamlessly with your current systems to provide a holistic view of customer interactions , without duplicating efforts. G2 rating : 4.4 G2 rating : 4.8

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Alchemer Mobile

FEBRUARY 24, 2022

Whether a customer completes a purchase, leaves a review, or mentions your company socially, there is always an emotional state connected to their action. Customer reviews are a great way to track sentiment, and in-app ratings prompts can help inspire customers to leave their thoughts on your mobile experience. In-app ratings prompts.

User Testing 246

User Testing Customer Feedback Feedback Software Customer Experience 246

The Product Coalition

DECEMBER 22, 2022

Explore the upward trends to know more. Given that smaller companies now have access to powerful software that is not only pricey but also impossible to buy through traditional methods due to financial restrictions, SaaS is a true blessing for small firms. Check Out Top 5 Saas Trends 1. Useful time Management Money is time.

Analytic Tools 147

Analytic Tools Data Visualization Reporting Tools Startups 147

The Product Coalition

MARCH 6, 2023

Now that the COVID pandemic is over, travel management systems are valuable because business travel is back on the table. Consequently, travel software development companies come up with a solution called travel management system. What is a travel management system?

Reporting Tools 144

Reporting Tools Travel Systems Review Data Visualization 144

Intercom, Inc.

FEBRUARY 9, 2021

Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. For example, more customers than ever have had to pivot to online shopping; for many, this has come with an added level of stress due to factors like shortages in supply chains and delivery delays. With empathy. “I

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

Intercom, Inc.

JUNE 23, 2021

As a result, you’ll find no shortage of articles telling you how to write a review – or as they’re commonly known, a post mortem – of your incident. In the past, we asked a set of five questions during incident reviews at Intercom: Do we know what happened? What could our systems do better? Focus on the details.

Systems Review 129

Systems Review Software Review Construction Reporting Tools 129

Roman Pichler

APRIL 3, 2018

Which management systems are required? It is therefore important that you regularly review the business strategy, as well as the product strategy—biannual reviews for the former, and quarterly reviews for the latter, as a rule of thumb. You often hold key insights into markets, competition, and trends.

Strategy 280

Strategy Product Research Weak Development Team Systems Review 280

Userpilot

APRIL 16, 2025

This fragmentation occurs when critical business information becomes scattered across disconnected systems, creating dangerous blind spots for product managers trying to make informed decisions. Instead of feeling understood, they feel like just another name in the system. Products can be prioritized based on support trends.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Roman Pichler

JANUARY 7, 2020

But don’t forget to regularly review the product roadmap —at least once every three months, as a rule of thumb. Then draw a coordinate system that takes into account time, captured as sprints, and effort in the product backlog, which might be expressed as story points. Rough, high-level estimates are sufficient.

Technical Review 261

Technical Review Customer Experience Systems Review Feedback Software 261

Alchemer Mobile

SEPTEMBER 3, 2020

Almost all apps have experienced one of three significant changes to their DAU due to COVID-19: massive drops, huge spikes, or higher frequency of app usage. Almost all of our customers’ apps have experienced a significant change in their DAU due to COVID-19. There are three main trends taking place: Massive drops. Huge spikes.

Travel 246

Travel Feedback Software Research Software Data Visualization 246

UX Planet

JANUARY 22, 2025

Reference values CRR varies widely across industries due to differences in customer expectations about business. Recognize external influences that may impact retention, such as seasonality or trends. How to collect data forCRR The most reliable source for collecting data for CRR is your Customer Relationship Management (CRM) system.

Analytic Tools 105

Analytic Tools Data Visualization User Testing Customer Feedback 105

Split

JULY 13, 2023

Amid this incessant search for perfection, two paradigms have become prominent: Test-driven development (TDD) and feature flag-driven development (FFDD). Test-driven development (TDD), a software development approach in which tests are written before the code, is akin to building a safety net before performing a daring tightrope act.

Software Review 98

Software Review Systems Review Technical Review User Testing 98

Lenny Rachitsky

MAY 27, 2025

However, there’s a dramatic spike in burnout within midsize companies (500 to 1,000 employees), perhaps because they’re large enough to have corporate bureaucracy but not large enough to have well-developed employee support systems. More autonomy and control over work arrangements equals significantly lower burnout rates.

Technical Review 140

Technical Review Reporting Tools Data Visualization Weak Development Team 140

Roman Pichler

FEBRUARY 9, 2022

This includes sprint planning , Daily Scrum , sprint review , and sprint retrospective , as well as product strategy and product roadmap workshops. You might even have to deal with an emergency, as you desperately try to catch up with competitors or adjust to new trends, which you had missed. Meetings : Prepare and facilitate meetings.

Reporting Tools 366

Reporting Tools Weak Development Team Feedback Software Product Research 366

Modus Create

FEBRUARY 12, 2025

8 AI trends that will define product development By Greg Sterndale Posted in Digital Transformation , Product Published on: February 12, 2025 Last update: February 10, 2025 From modular architecture to agentic AI How product development will evolve in 2025 & beyond In product development, change is the only constant.

Analytic Tools 40

Analytic Tools Weak Development Team Data Visualization Technical Review 40

Alchemer Mobile

JULY 25, 2024

Whether through surveys, online reviews, or direct interactions, gathering actionable feedback provides invaluable insights into areas for improvement. Proactively gathering feedback allows you to quickly identify and solve their pain points before they result in wider issues, like churn or negative reviews. What does that look like?

Reporting Tools 182

Reporting Tools Data Visualization Feedback Software Analytic Tools 182

Userpilot

JANUARY 16, 2024

A review funnel is essential for every business, including your SaaS company. Customers trust real customer reviews just as much as recommendations from friends and family. Building an effective review funnel that converts is pretty straightforward, but brands can get lost on its value. What is a review funnel?

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Systems Review 105

UX Planet

DECEMBER 6, 2024

Machine Learning (ML) is at the forefront, allowing UX teams to analyze vast amounts of user data to identify trends and predict behavior. Natural Language Processing (NLP) is another game-changer, making it possible for systems to understand and respond to human language.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

UX Planet

DECEMBER 6, 2024

Satisfaction leads to positive reviews, recommendations, and increased user retention. There are various types of e-learning apps, each designed to serve different educational needs and preferences: Learning Management Systems (LMS): With these platforms, you create and manage educational courses or training programs.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

eG Innovations

APRIL 16, 2025

Staying ahead of emerging IT trends is non-negotiable if you want to maintain an edge. This article covers the 14 key IT trends set to shape the business world. AI-Powered Automation At the top of our comprehensive list of IT trends in 2025 is the use of AI to automate tasks.

Data Visualization 52

Data Visualization Analytic Tools Artificial Inteligence Technical Review 52

Alchemer Mobile

AUGUST 2, 2024

Identify trends and address issues before they escalate Monitoring how changes impact customer satisfaction and loyalty allows organizations to identify emerging trends and potential issues before they escalate. This makes them vulnerable to switching to a competitor due to pricing, missing features, or poor customer experience.

Customer Experience 130

Customer Experience Analytic Tools Data Visualization Feedback Software 130

UX Planet

NOVEMBER 18, 2024

The realization of simplicity is built on our belief in recognizing the interactions between multiple systems of an environment/ situation. Similarly, service designers are trained to navigate through complex systems of an environment/ situation by leveraging their system thinking capabilities. Let deep dive into 4 Ps.

Data Visualization 98

Data Visualization Feedback Software Framework Analytic Tools 98

The Product Coalition

OCTOBER 6, 2020

On-demand apps are popular among the businesses due to the increased opportunities and brand recognition they are providing with the addition of extra revenue. There have been many on-demand apps trending from different sectors. Ratings and reviews Another feather in the cap added by these on-demand apps is the feedback system.

Feedback Software 176

Feedback Software Technical Review User Testing Systems Review 176

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. For example, you can improve user experience with in-app guidance , enhance the customer support system, or release new features.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

UX Planet

JANUARY 22, 2025

Krathish Prakash and I conducting a Moderated RemoteTest We used a variety of recruitment platforms to find our perfect users which included- Analyzing findings We created FigJam boards to review our notes and jot down key insights from our interviews. comparison tools and filtering methods).

Data Visualization 98

Data Visualization Research Software Feedback Software Reporting Tools 98

UX Planet

MARCH 2, 2024

A success story of an enterprise design system establishment, rollout and implementation at a multinational insurance company Managing design at scale, achieving a level of design consistency and quality. Those who are studying or working on a design system can readily recognize the significance of the title.

Feedback Software 98

Feedback Software Systems Review CTO Coach Data Visualization 98

The Product Coalition

DECEMBER 23, 2021

Fintech software represents specific challenges due to diverse dynamic content, graphs, tables, and more. Non-transparent system response Imagine a case: after starting an operation, the system stops responding. Unfortunately, the customization process often turns out to be highly sophisticated due to numerous steps.

Weak Development Team 187

Weak Development Team UX User Testing Technical Review 187

Intercom, Inc.

JUNE 1, 2021

The most immediate change that took place due to the pandemic was the increased volume of customer or sales queries,” says Austin Guanzon, Overseas Manager and Product Specialist at Dialpad. “As Look for a tool that not only captures the important information, but also allows you to dig into it to discover important trends”.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Intercom, Inc.

MAY 19, 2021

How our core technologies were being used was also diverging, leading to needlessly increased complexity in our systems. Again, we followed the same maturity trend but had the benefit of building on top of a managed service. Our databases were in significantly better shape due to our Rails ownership and expertise.

Technical Review 216

Technical Review Technology Systems Review Engineering 216