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When your product starts gaining traction, it’s easy to think you’ve made it. But what comes next, scaling the right way, is where many early-stage teams get stuck. Innovatemap partnered with HearstLab for a lunch and learn in NYC where Jake Trowbridge and Ashley King joined Tamara Zubatiy , CEO and Co-founder at Barometer , to share what it really takes to turn momentum into a product that scales.
Every product launch, service ticket, and update is under the microscope of customer scrutiny. And customers are telling you how they feel at every step. The challenge? Turning that feedback into fast, meaningful action. Many tech companies do a great job collecting feedback. They drop in-app prompts, run NPS surveys, and follow up with customers after support interactions.
Most mentorship fails before it even begins. Product managers show up with problems, mentors show up with solutions, and both walk away unchanged. In this candid conversation, Harpal Singh, CPO-in-Residence at Rothschild & Co, shares how he broke that pattern and built a mentorship model that actually works. This is not about giving better advice.
Tips For Designing Growth Pathways For Product Careers By Jana Paulech At a Glance This blog is a follow-up to our exploration of the death of the traditional product career ladder. It offers practical guidance for product leaders looking to move away from rigid, linear career models and design growth pathways —personalised, flexible, skills-based approaches to career development.
ETL and ELT are some of the most common data engineering use cases, but can come with challenges like scaling, connectivity to other systems, and dynamically adapting to changing data sources. Airflow is specifically designed for moving and transforming data in ETL/ELT pipelines, and new features in Airflow 3.0 like assets, backfills, and event-driven scheduling make orchestrating ETL/ELT pipelines easier than ever!
Your Product Isn’t Broken — Your Habits Are The Product Patterns That Are Quietly Killing Efficiency Initially, I wrote this as a rant and then forgot about it. When I returned to it a couple of months later, my perspective had changed (courtesy of conversations with colleagues, mentors, and time). During this period of forgetfulness, I realised that companies have their fair share of ups and downs — and sometimes all you need to do is wait.
If your AI strategy feels like it’s solving everything except what matters , you’re not alone. Product teams often fall into one of two traps: overbuilding tech that doesn’t connect with users or blindly plugging in AI hoping for magic. What if there were a better way to evaluate where AI fits , when it flows, and how to make it matter? That’s where Ravi Mehta’s AI strategy approach comes in and why we built a set of three practical Usersnap survey templates to help you apply his thinking.
If your AI strategy feels like it’s solving everything except what matters , you’re not alone. Product teams often fall into one of two traps: overbuilding tech that doesn’t connect with users or blindly plugging in AI hoping for magic. What if there were a better way to evaluate where AI fits , when it flows, and how to make it matter? That’s where Ravi Mehta’s AI strategy approach comes in and why we built a set of three practical Usersnap survey templates to help you apply his thinking.
The best PMs I know aren’t struggling with skills. They’re struggling with access. After years of quietly helping product people land roles through personal introductions, I decided to see if there was a way I could help even more. That’s why, for years, I’ve helped product people quietly land new roles through personal introductions. From early-career PMs to VPs and CPOs, one conversation at a time.
Customer feedback is the backbone of customer-centric business. But understanding how to collect, interpret, and act on feedback can be overwhelming—especially with so many platforms, tools, channels, and strategies out there. This blog breaks down the most common questions about customer feedback so you can build your feedback strategy with confidence and clarity.
top of page Home Blog More Use tab to navigate through the menu items. All Posts Relationship Series Concept Series Search Concept Series Part II: Artificial Intelligence (AI) – What Are People Saying? Bernard Katz 39 minutes ago 3 min read Just last week, a friend asked me at dinner if AI would take his job. An hour earlier, my CEO had asked if we were doing enough with it.
Why is this in your inbox? Because How I AI , hosted by Claire Vo, is part of the Lenny’s Podcast Network. Every Monday, we share a 30- to 45-minute episode with a new guest demoing a practical, impactful way they’ve learned to use AI in their work or life. No pontificating—just specific and actionable advice. Prefer to skip future episode drops?
When test coverage falls behind release velocity, quality suffers, and your team feels the consequences. This guide outlines when it makes sense to outsource quality assurance (QA), the risks to watch for, and how to scale testing without increasing headcount or slowing down engineering. You will learn how leading teams are leveraging external QA partners to expand coverage, enhance defect detection, and remain aligned with CI/CD timelines.
Orta Therox ’s retrospective on six weeks with Claude Code is one of the most compelling accounts I’ve read of how AI coding assistants are transforming development workflows. His experience mirrors my own observations about the technology’s impact on programming productivity. 1 The most striking aspect is his description of how maintenance tasks that would traditionally require weeks of dedicated effort can now be accomplished as “side projects” while working on ot
AI made product discovery fast, but not necessarily better. With interviews, tickets, reviews, and feedback synthesized in minutes, teams now face a new problem: more input, less clarity. This shift is exactly why we’re launching a new Roadmap to Mastery series on The Product Way: Product + AI: The 8 Zones of Impact A 4-part deep dive into where AI is changing the game, and where it might be quietly eroding your team’s product judgment.
In our latest Alchemer Connect-focused webinar, Rosie Davenport, Director of Product Marketing at Alchemer, sat down with Justin Falk, Product Manager for Integrations and API, to showcase one of the most critical parts of modern customer experience: connecting and automating your feedback data across systems. This webinar is all about securely pushing data where your teams work and when they need it.
For many SaaS and software leaders, the pivot to remote work in 2020 presented an exciting chance to re-evaluate how their companies truly operate. However, this often led to an unexpected consequence: employees found themselves spending more time in video calls than in office meetings, leading to significant impacts on well-being and productivity. If “Zoom fatigue” and the constant pressure of being “always on” sound familiar, it’s time to explore a fundamentally d
Speaker: Claire Grosjean, Global Finance & Operations Executive
Finance teams are drowning in data—but is it actually helping them spend smarter? Without the right approach, excess spending, inefficiencies, and missed opportunities continue to drain profitability. While analytics offers powerful insights, financial intelligence requires more than just numbers—it takes the right blend of automation, strategy, and human expertise.
Sitemap Open in app Sign up Sign in Medium Logo Write Sign up Sign in UX Planet · Follow publication UX Planet is a one-stop resource for everything related to user experience. Follow publication Member-only story Designing Beyond the Median Mind How neurodivergent people’s daily battle reveals the UX gaps we should’ve closed long ago. Vadym Grin 7 min read · 16 hours ago -- Share The crisis starts on Alexanderplatz.
The SaaS industry is undergoing a profound transformation. While new customer acquisition has long been the centerpiece of growth strategies, the rising cost of acquisition and an increased focus on profitability are shifting the spotlight to renewals and expansions within the existing customer base. In this new landscape, Customer Success (CS) is no longer just about guiding customers toward their goals—it’s becoming a core driver of revenue.
Alignment is not just about setting goals. It is about making sure your team actually shares the same definition of success and the energy to reach it. In this episode of How I PM, Josh Furnas, Co-Founder at UGLYCASH and Limited Partner at Rally Cap VC, shares the single question he uses to check team alignment and momentum: “How excited are you to get to the next destination?
Whether it’s a missed grocery delivery, an out-of-stock notification, or a clunky return process, today’s shoppers aren’t just giving feedback—they’re watching how fast you respond. And that response window? It’s shrinking. According to recent research, 90% of customers expect a resolution in 10 minutes or less. In the world of grocery, e-commerce, and auto retail, slow feedback handling isn’t just a CX problem—it’s a loyalty killer.
Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage
When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m
When leading a stakeholder meeting, consider starting with an intentionally flawed idea. Invite the group to evaluate it dispassionately and agree on why it doesn’t work. Subscribe to my weekly Nano-letter: Sign Up While the idea may seem silly, it establishes clear decision criteria and sets an example of constructive ways to evaluate ideas. It also sets the tone: respectful critique, critical thinking, and open debate are welcome for the rest of the session.
Breaking down silos between your data and your experiments Every marketing team dreams of having a unified view of their customers. But in reality, data often lives in silos: a CRM here, a CDP there, a custom analytics tool somewhere else. If you want to use these audience segments inside AB Tasty for targeting and personalization, you need a simple way to connect them to our platform—regardless of the tool you use.
In the land of customer success (CS), it often feels like we’re navigating through a world as complex and enchanting as Oz itself. For those of us who work to create exceptional customer experiences, we know what it feels like to be stretched thin—like Elphaba from Wicked , a misunderstood and underestimated figure who secretly holds all the magic to transform the future.
👋 Hello and welcome to this week’s edition of ✨ Community Wisdom ✨ a subscriber-only email, delivered every Saturday, highlighting the most helpful conversations in our members-only Slack community.
Stand out in your product management interview with guidance from Priyanka Upadhyay, an experienced product leader and Stanford Online program coach. In this guide, Upadhay dives into five key competencies interviewers will likely want to assess. She provides sample questions with detailed answers spanning: Product strategy Product design Execution Market estimation Teamwork Confidently land the product management role you want by pre-empting what interviewers are looking for and demonstrating y
Business today looks nothing like it did 20 years ago. Old ways of doing things just don’t work in a world where AI is changing everything, customers expect more than ever, and workplaces have been flipped upside down by things like COVID. Big companies have been overtaken by small, fast-moving startups and technology keeps changing the game. So how do you lead in this new world?
Summary In this episode of the Product Coalition podcast, Jay Stansell interviews Nipurn Doshi, lead product designer at Sigma Computing. They discuss the intricate relationship between design and data, the impact of AI on product design, and the importance of user experience in data tools.
Sitemap Open in app Sign up Sign in Medium Logo Write Sign up Sign in UX Planet · Follow publication UX Planet is a one-stop resource for everything related to user experience. Follow publication Member-only story Designing for a world without apps: The future of invisible UX Mohan R 4 min read · 16 hours ago -- Share Why the future of UX is invisible, wearable, and approval-first.
I’ve been diving deep into how generative AI can help us build new skills. I’m firmly in the “AI should augment (not replace) humans at work” camp. I’m concerned about the short-term impact on entry-level employees. I’m concerned about brain rot in the rest of us who seem so willing to outsource our thinking to AI. But don’t get me wrong. I’m a big advocate for this new technology.
Effective risk management in product development balances safety, compliance, and opportunity. Risks can't be eliminated, but they can be mitigated through structured assessments, clear documentation, and expert guidance. Engaging specialists ensures efficiency, regulatory adherence, and product security while reducing costly oversights. A well-executed risk management plan includes frequent evaluations, defined assessment criteria, and a structured decision-making process.
Why is this in your inbox? Because How I AI , hosted by Claire Vo, is part of the Lenny’s Podcast Network. Every Monday, we share a 30- to 45-minute episode with a new guest demoing a practical, impactful way they’ve learned to use AI in their work or life. No pontificating—just specific and actionable advice. Prefer to skip future episode drops?
Without proper team alignment during the product commercialization process, even the most innovative products can fail commercially. According to Deloitte's 2025 Manufacturing Industry Outlook , the average time-to-market for new industrial products spans 14 to 24 months. During this timeline, high-level decisions demand seamless coordination between manufacturing, engineering, production, marketing, and executive teams.
The shift from traditional paper-based methods to digital platforms in clinical trials signifies a significant leap in healthcare technology. Why is this shift so crucial? The answer lies in the complexities associated with clinical trials. With numerous data points to collect, manage, and analyze, manual processes simply can’t keep pace. The National Institutes of Health reported that the rate of successful clinical trials rarely goes above 10% for any given disease.
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