Intercom, Inc.

AUGUST 12, 2021

For Dan, it represents a massive untapped opportunity in business, and that belief keeps driving much of his work today. He’s been the Chief Revenue Officer and Chief Strategy Officer at Dialpad, the cloud communication platform, since the spring of 2018, but his fascination for conversations and natural language processing came even sooner.

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Intercom, Inc.

FEBRUARY 3, 2022

Sometime in the 1980s, businesses started outsourcing their call centers to specialized companies in lower-cost locations to reduce operational costs. And further along the line, customer support started being treated as a cost center – a necessary, but non-profitable part of a business. Jay is many things.

Customer Experience 223

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The Product Cafe

MARCH 3, 2024

Hello, all you product-loving folks! Our products do some pretty cool stuff, but what really hooks people is the story behind them. It makes people care, listen, and remember. Check out this video to understand what we are talking about!🤩👇 Remember when Steve Jobs introduced the iPhone?

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Intercom, Inc.

SEPTEMBER 9, 2022

GPT-3 can create human-like text on demand, and DALL-E, a machine learning model that generates images from text prompts, has exploded in popularity on social media, answering the world’s most pressing questions such as, “what would Darth Vader look like ice fishing?” or “what would Walter White look like if he were in Animal Crossing?”.

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People-First Product Leadership

MARCH 24, 2024

” You can hear the words in the clip below. For example, I appreciate Ethan Evans writing, but I was put off when I went through his post titled “ News Flash: Your boss isn't thinking about you.” I’m in Duke Leto’s camp and believe a boss - at any level - should care and be thinking about their team.

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Intercom, Inc.

MARCH 25, 2021

She’s been coaching business leaders for over 30 years, helping them build more customer-centric initiatives and create long-lasting, memorable relationships with their customers. For businesses to grow, they must rise above the constant stream of issues and deflection strategies and shift to a proactive CX approach. The lesson?

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The Product Coalition

FEBRUARY 10, 2021

As well as among entrepreneurs in the global sector, the movement to embed this common role in the business app has also arisen. What is AI, and how is it going to work? AI is generally spoken about, so precisely what is it? In brief, mobile devices are suitable vehicles for apps that are focused on AI.

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Intercom, Inc.

AUGUST 20, 2020

She asks what are the risks involved in “outsourcing” so many of our skills to technology. Alex’s projects, including founding members-only entrepreneurial community Bossbabe, have earned her some serious clout – Fast Company found her ideas so promising they named her one of their “ Top 100 Most Creative People in Business ” in 2016.

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Split

MARCH 20, 2024

All too often, releases turn into stressful events, fraught with last-minute surprises that disrupt business processes. By optimizing release management flows, teams can facilitate on-demand deployments that enhance business agility without compromising stability. What is the Release Management Process Flow?

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Intercom, Inc.

JANUARY 31, 2023

You can read all about these new features here. In today’s episode, Fergal and I share what we’ve learned in the past few weeks, where we’re going next, and how it has changed our perception of what’s possible in this space. What follows is a lightly edited transcript of the episode. How are you?

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Userpilot

APRIL 29, 2021

What is feature death? Why is nobody using the amazing features you’re making?! How can you prevent your features from dying on you? Feature Death explains why feature usage gradually drops off after the feature launch. Feature Death explains why feature usage gradually drops off after the feature launch.

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Intercom, Inc.

APRIL 8, 2021

Cliniko has been helping thousands of healthcare professionals to accelerate digital transformation in their businesses ever since. But if Joel has taught us anything, it’s that tech can actually help you to take better care of your patients.

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The Accidental Product Manager

NOVEMBER 2, 2020

So just imaging this scenario: you are the product manager for a wildly successful mobile application. That was all well and good, but the reason that you got bought was because that other company thought that you would eventually be able to make enough money to justify their investment in you.

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Gainsight

JUNE 11, 2021

If you tuned in to Pulse Everywhere Day One or Day Two , you might have noticed that we’re big fans of “Lightning Round” questions. The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Your Customers Need You to Put Yourself First: Listen to Them!

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Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

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Userpilot

JULY 13, 2022

Do you follow any product manager blogs? Would you like to discover new ones that will give you valuable insights into product management ? If yes, you are in the right place! In our article, we introduce 20 of our favorite product manager blogs that every product pro should follow, regardless of their experience.

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Userpilot

SEPTEMBER 30, 2022

In this new era, digital transformation and the digitization of customer experience are a must for most businesses. In this article, we’ll cover: What digital customer experience (digital CX) is and how it compares to regular CX? You can then use this data to prioritize product improvements.

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PMLesson's Ace the PM Interview

OCTOBER 7, 2020

One of my friends can instantly take a problem that at first appears intractable, like “How would you drive down the cost of Tesla’s autopilot system to increase profit?” or “How would you revolutionize the car wash industry?” What is your strategy for the next 10 years? How would you revolutionize the car wash industry?

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ProductPlan

AUGUST 23, 2022

No matter how you define product management, customers should always be at the center of things. Why Customer Empathy Matters. These scenarios often go beyond what’s typically covered in QA testing and usability sessions. Empathy in product management spans wider than seeing which buttons customers click.

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Userpilot

JULY 25, 2022

This article is for you if you’re interested in being that kind of company. Loyal customers don’t only buy repeatedly from you, they also refer others to your company and easily participate in your feedback surveys. Userpilot and Mixpanel are incredible SaaS tools that can help you nurture and analyze customer loyalty.

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Analytic Tools Feedback Software User Testing Customer Feedback 98

Userpilot

JUNE 17, 2022

Getting customer onboarding automation right should be an important priority for any savvy SaaS owner: you can save time and effort while enhancing customer lifetime value. Then, we’ll break down the steps you need to take to automate it, and hopefully leave you equipped to apply the lessons you learn to your own product.

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People-First Product Leadership

AUGUST 13, 2023

Managers who took “empowerment” to imply they “empowered” others by telling them what to do. Before, when culture was something you tried to put down instead of cultivate, companies often accepted individuals who were extremely skilled at their jobs but toxic towards others. Correct, they are not perfectionists.

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Intercom, Inc.

SEPTEMBER 12, 2019

As a rule, design should first do no harm. This is the message Gerry Scullion champions with his Human-Centered Design Network , a regular content series dedicated to helping product managers and designers across a spate of disciplines think more altruistically about what they’re putting into the world. Short on time?

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The Product Coalition

MAY 27, 2020

Christiaan Verwijs Barry Overeem Do you want to get future articles in your inbox? If so, you can subscribe here and join 26k agile peers. What brought you to ‘agile?’ “ Christiaan : A friend of mine started a software company. Why do you believe that being passionate about ‘agile’ is worth your time?

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Business of Software Conference

NOVEMBER 30, 2020

You need the Point of View pitch. In this talk, April is going to teach you the difference between selling and helping customers buy. She will show you the different types of pitches to use and the pros & cons of each, and why Point of View pitches work so well. Video, Slides, & Transcript below.

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The Product Coalition

SEPTEMBER 10, 2019

For a long time I’ve been sharing people from what I referred to as “my team”, with other teams on other projects. I’ll explain some exceptions and variations later, but for now let’s just remember this: positivity has a healing power that inspires others to work with you. I don’t know why, but I often see the opposite.

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Gainsight

OCTOBER 1, 2018

Budgeting is a highly collaborative process; although each department has their own budget, what they ultimately decide to spend on will fuel company-wide business goals. Budgeting Tip #1: Involve other departments earlier than you think. There’s the common saying, “It’s not personal, it’s business.”

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Business of Software Conference

JUNE 5, 2019

Carl Ryden has been a regular attendee at Business of Software Conferences for a long time. In this talk, Carl talks about how PrecisionLender use AI to offer a valuable service to their customers, and what he sees as the future of AI. Video, Slides, & Transcript below. Video, Slides, & Transcript below.

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Business of Software Conference

JANUARY 28, 2019

Paul Kenny is no stranger to the Business of Software Conference stage. Paul is returning to speak at Business of Software Conference Europe 2019 in Cambridge, UK in April. Video, Slides, & Transcript below. Paul Kenny Turning Software Into Money BoS2017 from Business of Software Conference. Upcoming Events.

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Business of Software Conference

JANUARY 6, 2020

Video, Slides, & Transcript below. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Rick Nucci (Founder/CEO, Guru) – AI, Hype, And The Future Of Humanity from Business of Software Conference. Upcoming Events. Transcript. Good afternoon.

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Userpilot

NOVEMBER 20, 2022

How do you make sure you’re delivering the best of the best? In this article, we’ll cover: What digital customer experience is and why you should do it. Embrace the omnichannel approach and make sure your experiences are consistent and high-quality no matter where customers meet you.

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Intercom, Inc.

AUGUST 11, 2022

In our rush to accelerate digital transformation, we’ve been obsessed with collecting information. To see the world through their eyes, to get a feel for their experience, pains, and needs, you need actual human connection. You need to see their faces and know their stories. How can you capture it? Lots and lots of it.

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Userpilot

FEBRUARY 22, 2024

It powers your customer relationships, enabling you to build lasting connections with customers. We take a deep dive into the strategies of successful SaaS businesses and the tools that power your strategy. We take a deep dive into the strategies of successful SaaS businesses and the tools that power your strategy.

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Product Talk

JANUARY 17, 2024

Sometimes they’re dissatisfied with what’s available on the market and think they can do better. Do you have a Product in Practice success story you’d like to share? You can submit yours here. Kranthi’s original LinkedIn post where he began to collect people’s ideas about mind mapping in a business context.

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The Product Coalition

SEPTEMBER 9, 2022

The increased demand for product managers revolves around digital transformation and companies adopting a product growth-based thought process. Historically, development teams have been executioners and could lose focus on what features users care for. How do you know if a feature is the right feature to build?

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UX Studio

SEPTEMBER 20, 2023

But in today’s world, with these integrated systems like make.com, users are deciding for themselves what the experience should be, and I think that’s a really interesting shift.” But what would it mean to take the product we’re working on and build something that creates calmness. How are you?

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The Product Coalition

FEBRUARY 10, 2022

We are surrounded by them everywhere: We watch TV, search for funny videos on YouTube, and subscribe to services like Netflix and HBO Max. The number of solutions for publishing video content is growing, and so is the user population. Unsurprisingly, business operators increasingly wonder about how to build a live streaming app.

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