Intercom, Inc.

AUGUST 18, 2021

There’s a good reason that the seemingly simple Net Promoter Score (NPS) has become a ubiquitous, revered statistic in modern business – this single number is viewed as a measure of customer loyalty, a way to benchmark competitive performance, and has been proven to correlate with revenue growth (hence the popularity).

Product Research 232

Product Research Data Visualization Customer Feedback User Testing 232

Melissa Perri

JUNE 29, 2017

You are teaching us to talk to users, but I am a Product Owner. The Product Manager talks to all the users and tells us what the requirements are. I spend all my time writing user stories out of these and working with the team to execute on the solution. I’m confused.” It introduced the concept of a Product Owner.

Product Management 325

Product Management Product Manager Product Research Customer Experience 325

The Product Coalition

OCTOBER 26, 2020

Here is our list of the best and most trusted UX design companies in the world based on our market research. That’s undeniable that a stand-out user interface and convenient user experience help sell products. This team analyzes customers and online users’ needs to create attractive and effective solutions.

Customer Experience 123

Customer Experience Research Software User Experience User Testing 123

Mind the Product

SEPTEMBER 29, 2017

In 2001 Jake was working at Microsoft on the Encarta Encyclopaedia product, and all encyclopaedia content was stored on a CD-ROM – in new and innovative ways for the time. In 2009, Jake and his team decided they wanted to change this so they could prototype a product more effectively, to test demand and help them make better decisions.

Research Software 151

Research Software User Testing Airlines Software Review 151

Product Innovation Educators

NOVEMBER 1, 2021

Helping us is someone who’s been prioritizing customer feedback professionally since 2001. Savio, a company that simplifies collecting, organizing, and acting on customer feedback. 9:52] Step 2: Filter the feature requests based on what your most important customers want.

Feedback Software 156

Feedback Software User Testing Customer Feedback Product Research 156

The Product Coalition

FEBRUARY 25, 2022

Ever since the Agile Manifesto was written in 2001, the concept of becoming more efficient by embracing iterative delivery models and “learning-on-the-go” has captivated senior executives to junior project managers alike. Where does this groundbreaking methodology fit in an ever-evolving business environment?

Agile 157

Agile Feedback Software Software Review User Testing 157

Product Management Unpacked

APRIL 27, 2020

The National Bureau of Economic Research (NBER) Business Cycle Dating Committee, the group entrusted to call the start and end dates of a recession, defines a recession as “a significant decline in economic activity spread across the economy, lasting more than a few months.” The 9/11 Recession: (March 2001 – November 2001).

Product Management 158

Product Management Product Manager Management Management 158

The Product Coalition

AUGUST 17, 2022

Here are a few other ways research tells us you can help your team gain a super identity, so that it can reach higher performance: Encourage the team to take risks Don’t force social cohesion?—?a It needs to be something everyone can rally behind and support. Short deadlines and clear objectives will also help.

User Testing 146

User Testing Research Software Product Research Market Research 146

Amplitude

DECEMBER 7, 2020

Debuted in the 2001 Agile Manifesto , the Agile method was created in response to outmoded software practices that didn’t scale with changing technology. Customize Sprints. Based on the size of your team or scope of your mission, one- or four- or six-week sprints may actually be a better fit. Consider the Customer.

Agile 121

Agile Reporting Tools User Testing Analytic Tools 121

UX Planet

DECEMBER 19, 2023

It is a flexible, collaborative, and iterative approach to UX design, focused on delivering high-quality design solutions that consistently meet and exceed the users’ expectations. In the real world, user needs, requirements, and expectations evolve constantly. This can be arduous and expensive.

Agile 98

Agile User Testing UX Feedback Software 98

Centercode

AUGUST 20, 2020

As the industry gets rocked with viral and economic disruption, consumers want more for their money. How can companies fulfill higher customer expectations when resources are strained and the path forward is unclear? Since 2001, Centercode has helped hundreds of iconic tech companies bring amazing products to market.

User Testing 98

User Testing Product Research Customer Experience Customer Feedback 98

Centercode

MAY 18, 2021

Centercode was founded in 2001 as a way to connect technology innovators with their real customers through user testing. In 20 years, technology has changed significantly. But our mission — to remove friction in today's technology by helping companies perfect their products — has stayed the same.

User Testing 52

User Testing Technology Product Research Testing 52

The Product Bistro

JANUARY 31, 2017

When the bubble burst in 2001 or so, a lot of that gear ended up on eBay , for pennies on the dollar. This was the first crucial leg of digital transformation, the “Cloud” platform that allows for rapid prototyping, quick roll out (for testing), and the ability to scale as needed without capital expenditure.

Agile 150

Agile User Testing Startups Data Visualization 150

Intercom, Inc.

FEBRUARY 15, 2018

This can be applied in practice by taking a deeper look at the mechanics and principles that make human conversation possible and extending those to how you think about interaction and interface design to create a more natural experience for the end user. Adam: Before Just Enough Research ? It’s about reprogramming the design process.

Research Software 198

Research Software Feedback Software Weak Development Team User Testing 198

The Product Coalition

FEBRUARY 18, 2020

Tim O’Reilly By the early 2000s, eBay was growing rapidly with more than 12 million registered users and over 4.5 Ben Foster, who was the company’s PM of Findings between 2001–2004, was in charge of that effort. Thus, having a faster, more pleasant and more fitting experience. million items on sale on any given day.

Customer Experience 139

Customer Experience User Testing Software Review Article 139

Gainsight

MARCH 6, 2020

As leaders, whether in business, our families, or our communities, we have a role to play now just as our leaders did in 2001 to help them deal with that fear. Success for All” means customer success has NEVER been more important. So your Customer Success team and their processes should now be center stage.

Positioning 126

Positioning Airlines Events Government 126

Gainsight

OCTOBER 19, 2018

All over the world, companies are using data science to cultivate a healthy customer base. Let’s go on a quick journey to explore three major components of a holistic data science strategy and how these can improve your Customer Success strategies. Does your team have challenges identifying problem areas in your customer data?

Data Visualization 100

Data Visualization Customer Experience Weak Development Team Reporting Tools 100

Intercom, Inc.

AUGUST 13, 2019

This was probably best illustrated in what’s been called the single most famous edit in the history of cinema, in 2001: A Space Odyssey. Or you can build a tool and influence your users and everything they make. How we give and receive feedback. Ultimately, tools are a part of who we are and how we conceive of ourselves.

Reporting Tools 223

Reporting Tools Research Software Feedback Software Weak Development Team 223

The Product Coalition

SEPTEMBER 11, 2019

Much More Than Just A/B Experiments Here are a few important things to know about product ideas: 1) the vast majority of ideas lead to no measurable improvements in business results or value-to-customer (some actually cause negative results) 2) No one, no matter how senior or experienced, can predict which ideas will work and which won’t?—?there

Customer Experience 74

Customer Experience Product Research User Testing Data Visualization 74

The Product Coalition

FEBRUARY 12, 2019

So is research, marketing or sales; but, without a product, there is really no outcome of the whole process. Famously, in 2001, around twenty tech personalities published the Manifesto for Agile Software Development. In fact, customers can be your best asset. Your users are your best partners! This is vital.

Agile 78

Agile User Testing Development Analytic Tools 78

The Product Coalition

MAY 15, 2019

have they stood the test of time? As time progressed many Product Managers wondered if they should be a Product Owner and similarly many Product Owners started to wonder where they fit in relation to their Product Manager counterparts. Are they different, the same but different?? The answer is often unclear. including myself?—?went

Product Management 92

Product Management Product Manager User Testing Product Research 92

Centercode

OCTOBER 22, 2019

This week, we decided to ask our Customer Validation Managed Testing Services Team to weigh in. Our Centercode Program Managers work closely alongside our customers to manage the ins and outs of Customer Validation, from communicating directly with testers to spinning feedback into recommendations. Program Manager.

Product Research 58

Product Research Reporting Tools Data Visualization User Testing 58

Product Talk

FEBRUARY 8, 2017

We no longer take months or years to release value to our customers. We are putting our customers first, taking the time to discover unmet needs, and developing solutions that address those needs. The Rise of User Experience Design [8:47]. Jobs to Be Done: A Roadmap for Customer-Centered Innovation. I hope you enjoy it.

Product Research 100

Product Research Research Software User Testing Reporting Tools 100

BrainMates

MARCH 6, 2018

My recent experience is more with startups, and I tend toward enterprise rather than consumer. As in “Do we actually have market fit? I know you’d like to tell the board we have market fit, but do we have any evidence?” “Are we shipping whole product that actually works and solves somebody’s problem, or some fractional thing?”

User Testing 75

User Testing Feedback Software Product Management Product Manager 75

eG Innovations

MARCH 5, 2021

I joined eG Innovations in 2001 when the company was an infant. We demonstrated what we built to a few Citrix partners and got their feedback and that started our journey with Citrix technologies. Have customer expectations around Citrix monitoring changed over the years? Today, the emphasis is on user experience.

Feedback Software 105

Feedback Software Reporting Tools Customer Experience Technical Review 105

Dear Strategy

OCTOBER 23, 2018

Dear Strategy: “What are the strategies to help drive consumer needs into product benefits to go to market faster?”. . At that site, you will find 12 principles of agile development, with the highest priority principle being to “satisfy the customer.” And then they wonder why customers don’t buy in.

User Testing 49

User Testing Customer Feedback Strategy Marketing 49

The Product Coalition

DECEMBER 14, 2019

The market is saturated with hundreds of FinTech software development companies, so it can be challenging to choose the one that best fits your business. These companies will help you build a user-friendly software that allows you to manage your financial activity efficiently.

Analytic Tools 95

Analytic Tools Research Software Software Developers Software Development 95

UX Studio

JUNE 30, 2023

With the increasing competition in the online space, businesses need to ensure their website not only looks visually appealing but also provides a user-friendly experience. We deliver impactful, user-friend, and unique solutions for ambitious ideas. They blend strategy and creativity in their user-friendly designs.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Modus Create

JANUARY 12, 2021

The speed at which the economic landscape shifts has been increasing since the industrial revolution and the emergence of consumer technology. Never before has the customer been empowered with so many choices and information about those choices. They are not questions that can be answered once, or in a vacuum independent of the others.

User Testing 45

User Testing Customer Experience Customer Feedback Technical Review 45

freshtrax

JULY 16, 2019

The platform started from a mobile phone app and has expanded to a website with more than 10 million active monthly users. It first launched its platform as a mobile app to increase accessibility to the marketplace and enhance the speed of purchases between consumers. Mercari has 75M+ downloads and 45M+ downloads in Japan and the U.S.

Research Software 91

Research Software Reporting Tools Startups Data Visualization 91

Usersnap

AUGUST 12, 2024

Net Promoter Score, launched in 2003, has become a key metric for assessing customer satisfaction. NPS measures customer loyalty by asking how likely customers are to recommend your product or service to others. They offer detailed reporting and customizable survey questions , often with user-friendly interfaces.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Centercode

MAY 20, 2021

Since Centercode was founded back in 2001, we've learned a lot about what goes into becoming a highly skilled and competent user testing professional. Experience is a great teacher after all! What's even better is you don't have to work in the field for 20 years to benefit from our two decades of insights.

User Testing 52

User Testing Customer Feedback Customer Experience Testing 52

Intercom, Inc.

AUGUST 30, 2018

Kate: I graduated with a graphic design degree in the late ’90s before there was anything like “user experience” and really got my start in graphic design, advertising, branding, and that kind of stuff. I was at an agency for a while and then moved to the Bay Area in 2001. I did interaction, visual design, and then got into management.

Customer Experience 149

Customer Experience Research Software Leadership User Testing 149

Pragmatic Marketing

AUGUST 17, 2014

Software developers faced a similar crisis in 2001. Testing and data over opinions. Individuals and interactions over one-size-fits-all. Think of how Amazon customizes its recommendations to your unique purchase history; this is an example of individuals and interactions. Data makes the difference.

Agile 70

Agile Marketing Software Review User Testing 70

eG Innovations

MAY 21, 2021

Since eG Innovations was founded in the summer of 2001, a colleague recently asked me about our 20 th Anniversary, which we celebrate this year. For me, it’s been 20 years since eG entered the US marketplace-at that time, I was one of their first customers and have remained close to them ever since.

Artificial Inteligence 52

Artificial Inteligence Embedded Analytics Analytic Tools Customer Experience 52

ProductPlan

DECEMBER 6, 2022

The day-to-day work and skillset required of those managing a consumer packaged goods product sold in grocery stores are vastly different from those required to manage an aircraft engine or social media app. For instance, the delivery of mobile consumer banking services involves multiple product managers or product management teams.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Artificial Inteligence 52

eG Innovations

JUNE 18, 2021

Business users go about their daily tasks, have a question, and open up a different application to look at a premade dashboard (or create their own) through self-service access. An embedded analytics solution provides relevant information and analytical tools designed for the task at hand, which allows users to work more efficiently.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Feedback Software 59