Mind the Product

OCTOBER 8, 2019

Part of the inspiration for the theory of this talk stems from the Better by Design program run in New Zealand in 2003, which aimed to inspire and enable New Zealand’s best companies to succeed by design. Product Management Needs to Mature. The program’s effectiveness was measured against growth in digital exports.

Research Software 91

Research Software Feedback Software User Testing Leadership 91

NextBigWhat

JANUARY 12, 2021

Capital markets dried up & we were burning $1B/yr. Sun Microsystems was one of the most valuable companies in the world at that time (peak market cap >$300B). After the cost of starting a company was reduced dramatically by AWS, innovation exploded and the modern VC ecosystem was born Amzn nearly died in 2000-2003.

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CTO Presentation Branding Engineering 80

Bain Public

MARCH 20, 2021

I am ready to provide business leaders and product managers the information, access, and expert guidance that they wish they had earlier in their product journey. I share my passion for product through workshops, published articles and speaking engagements. Interested in having me speak or attend an event?

Artificial Inteligence 52

Artificial Inteligence User Testing Workshop Roadmap 52

The Accidental Product Manager

APRIL 24, 2017

You would think that if you became the product manager of something as big as an automobile, you’d be set for life. However, as Toyota’s Scion product managers are discovering, sometimes this is not the case. Scion was a separate brand that Toyota created way back in 2003.

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Differentiation Branding Customer Experience User Testing 62

Mind the Product

OCTOBER 18, 2016

In the opening keynote at this year’s London #mtpcon, Silicon Valley Product Group’s Marty Cagan shared his latest thoughts on what makes a great product manager by looking at the people behind some great products. But no one knows Jane Manning, the product manager who was asked to get it off the ground.

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Analytic Tools CTO Coach Finance Customer Experience 125

The Product Coalition

APRIL 10, 2018

Every now and then, it’s interesting to ask: What does a Product Manager (PM) do? The answer of course has some take on: They juggle managing products and people. That is the product manager in a nutshell. it depends on how the company has structured their product organization.

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Reporting Tools Technical Review Systems Review Leadership 60

PMLesson's Ace the PM Interview

JULY 8, 2019

He began his career as a journalist and moved into digital journalism then product creation in the mid ‘90s. In this Path to PM post, Rick and I discuss breaking into product management and how he ended up working in an innovation lab at AARP. How has the product management role evolved for you over time?

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Weak Development Team Feedback Software Data Visualization Customer Experience 53

Mind the Product

APRIL 11, 2017

Blade wrote the book on speech-recognition interface design (Addison Wesley, 2003), The Art and Business of Speech Recognition: Creating the Noble Voice and his work and thoughts have been featured in publications including The New York Times, the Wall Street Journal, and on media including TechTV, NPR, and the BBC. Get those tickets now!

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Research Software Analytic Tools User Testing Product Research 70

Mind the Product

APRIL 20, 2017

But there are numerous instances where Chinese companies have stolen a march on their Silicon Valley counterparts with the introduction of innovative new products. Alibaba’s Taobao is a competitor to eBay and launched Aliwangwang, an instant communication tool for buyers and sellers to interact in 2003.

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The Product Coalition

FEBRUARY 5, 2019

Who are the best product managers? Check out the ultimate list of famous product managers you must follow to get the latest product news and inspiration. In a world with such flows, you need some reliable figures to guide you: you need the best product managers. Check out her Medium profile !

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Research Software Analytic Tools User Testing Data Visualization 61

PMLesson's Ace the PM Interview

JULY 8, 2019

He began his career as a journalist and moved into digital journalism then product creation in the mid ‘90s. In this Path to PM post, Rick and I discuss breaking into product management and how he ended up working in an innovation lab at AARP. How has the product management role evolved for you over time?

Weak Development Team 40

Weak Development Team Feedback Software Data Visualization Customer Experience 40

Mind the Product

MAY 5, 2020

He used that information to understand the way T-Mobile’s product and service offering worked, and also to relearn to get the breakthroughs that he needed. It obliterated the market. Taiwan, South Korea and Hong Kong, all experienced SARS in 2003 and MERS in 2012, Barry tells us. They became huge.”

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Customer Experience Data Visualization Workshop Differentiation 103

Userpilot

SEPTEMBER 24, 2020

So since Reicheld published his seminal Harvard Business Review article “ The One Number You Need to Grow ” in 2003 – NPS rapidly grew to prominence. There are many different NPS tools on the market. You’re a product manager! Today, 55% of businesses say that they depend on it. Userpilot NPS. Alternative NPS Tools.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Software Review 98

Userpilot

OCTOBER 10, 2022

If you’ve been in the SaaS space for a bit, you must have heard about Product NPS, but what exactly is it? And how can product managers use it to develop great products? Product Net Promoter Score (NPS) is a metric of customer satisfaction. This will improve product adoption and overall satisfaction.

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User Testing Feedback Software Onboarding KPIs Analytic Tools 98

Intercom, Inc.

SEPTEMBER 12, 2019

This is the message Gerry Scullion champions with his Human-Centered Design Network , a regular content series dedicated to helping product managers and designers across a spate of disciplines think more altruistically about what they’re putting into the world. As a rule, design should first do no harm. Where are they selling it?

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Research Software Data Visualization User Testing Customer Experience 112

Gainsight

AUGUST 31, 2020

None of her employment at that time was about product management. In a recent webinar with Denise Stokowski, Group VP of Platform Products at Gainsight , Amy shared that she identified that she wanted to be more involved with people. In 1996, Amy started her own business that was later acquired by Autodesk in 2003.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

Product Talk

JULY 6, 2022

Many candidates encounter a Catch-22 situation: Most companies only want to hire product managers with experience, but you can’t get experience if no one will hire you. Landing your first or even your second job in product can be really tricky. Back in 2003, I was playing Dungeons & Dragons and created online spell cards.

Customer Experience 191

Customer Experience Product Research Entertainment Data Visualization 191

Userpilot

JANUARY 8, 2021

The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses. On a scale of one to ten, how likely is it that you would recommend [your company/product/service] to a friend or colleague?”. So if your score is 30, does that mean you can take a break from product management?

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Analytic Tools Feedback Software Data Visualization Weak Development Team 89

PMLesson's Ace the PM Interview

AUGUST 8, 2022

Below, we'll delve into the world of Google by explaining its history and products, what benefits employees can expect while working at the company, and give you some tips on how to answer a the common interview question, "Why Google?" Gayglers: Founded in 2003, Gayglers was Google's first-ever Employee Resource Group.

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Technical Review Data Visualization Engineering Naming 52

Alchemer Mobile

AUGUST 27, 2020

If we’ve learned anything in 2020, it’s that flexibility is key to being a strong product manager – especially when it comes to the mobile experience. For many mobile product managers, their biggest goal is to create a realistic product roadmap and hit key milestones on time.

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User Testing Product Research Feedback Software Data Visualization 246

The Product Coalition

JUNE 4, 2020

The metric was originally developed by Fred Reichheld, Bain & Company, and Satmetrix, and it was introduced by Reichheld himself at Harvard Business Review in 2003. I consider it an essential customer relationship measure for every product company and find this system yet another relevant technique for measuring the product/market fit.

User Testing 78

User Testing Product Marketing Product Research Marketing 78

PMLesson's Ace the PM Interview

MAY 19, 2020

The Associate Product Marketing Manager (APMM), program is Google’s global, renowned early-career program, which was started in 2003 by Marissa Mayer at a similar time she started the Associate Product Manager (APM) program. APMMs are passionate about technology and marketing. What is an APMM?

Product Marketing 52

Product Marketing Marketing Weak Development Team Analytic Tools 52

Intercom, Inc.

JANUARY 24, 2019

It’s now so inexpensive to go to market that having a great tech vision and product isn’t enough. You’ve had a number of roles at Salesforce since you joined the company back in early 2002, from product management to startup relations. When I started in 2002, I was the first product manager for the API.

Analytic Tools 151

Analytic Tools Data Visualization User Testing Artificial Inteligence 151

svpg

SEPTEMBER 30, 2016

When I first decided to start The Silicon Valley Product Group, I had just left eBay and had some very strong opinions about what makes great product teams, and great product cultures, and while there were more than a few important thinkers and leaders on these topics, one area that I felt was under-represented was the role of product management.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

The Product Coalition

APRIL 2, 2020

To survive and succeed, your product leadership must be sharper than ever. Beijing’s Forbidden City, July 2003 (photo taken by me) June 24th, 2003, was the first day of life after SARS in Beijing. The market is going through a time of uncertainty and slowdown. On that same day, I landed in the city.

Leadership 78

Leadership User Testing Agile Travel 78

Mind the Product

DECEMBER 2, 2016

They were marketed to US consumers on the promise of security, but to quote business news outlet Quartz: “The US’s transition to chip cards has been an utter disaster. In 2003 Lego lost $300 million – even though Lego has the highest profit margin of any toy brand – and predicted a loss of $400 million in 2004.

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User Testing Customer Feedback Customer Experience Feedback Software 70

Userpilot

JANUARY 22, 2020

Net Promoter Score, often abbreviated to NPS, was first devised in 2003. An NPS survey consists of one simple question (sometimes two, but we’ll get to that)… “How likely are you to recommend [PRODUCT] to a friend or colleague?”. That was 17 years ago, back in 2003. How to cross-reference product usage with NPS?

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Analytic Tools Feedback Software Research Software Data Visualization 133

eG Innovations

MARCH 5, 2021

We want to take some time to introduce you to a few of them, who make eG Innovations the leading performance monitoring company in the market. We’re pleased to introduce Babu Sundaram , Head of Product Engineering at eG Innovations. Babu Sundaram – Head of Product Engineering, eG Innovations. Tell us a bit about yourself.

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Feedback Software Reporting Tools Customer Experience Technical Review 105

Userpilot

APRIL 27, 2023

Promoters (NPS 9 or 10) are enthusiastic, loyal customers that would happily recommend your product to others. A negative NPS score means that you are not hitting the right market, customers don’t yet see the value in your product, or your service needs improvements. You can run NPS surveys in-app or by e-mail.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Sachin Rekhi

JUNE 18, 2015

I wanted to share the best practices I've learned for implementing an NPS program within an organization to get the most out of this KPI for driving more delightful product experiences. Net Promoter Score (NPS) is a measure of your customer's loyalty, devised by Fred Reichheld at Bain & Company in 2003. The Origin of NPS.

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Product Research Customer Experience User Testing KPI 107

The Product Coalition

JANUARY 28, 2019

While it was designed for a very specific group of people (cabin crew), the product quickly took off with regular travellers who saw cabin crew using them in airports and wanted one for themselves. The Rollaboard suitcase had mass market appeal and became ubiquitous all over the world. It goes further than that.

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Seminar Travel Airlines User Testing 81

Modus Create

MARCH 16, 2020

What started as a new strain of coronavirus ( we have identified coronavirus since the 1960s , with strains like SARS and MERS causing similar outbreaks in the past), has now turned into a worldwide crisis of trust and market confidence. While economic recovery may help, usually markets tend to recover a lot slower than how they fall.

Systems Review 52

Systems Review Data Visualization Reporting Tools Technical Review 52

Business of Software Conference

NOVEMBER 19, 2019

All of their data would run through our technology because at the other end of that there are brands and businesses that really wanted to understand what was happening on social media; what was happening around their brand, their industry, their market. The first one is market relevance. We didn’t start with this proposition.

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Customer Experience Analytic Tools Weak Development Team Data Visualization 8