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Customer retention is the new conversion

Intercom, Inc.

I’ve been working with my co-founders since 2007-2008. We developed all these tips and tricks that would help us optimize what happens when they land. It became standard fare to find the best possible way you could lay your page out, which was a positive thing. You can check out the slides and video below. That was huge.

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Little Otter’s Rebecca Egger on making mental health care accessible to all

Intercom, Inc.

In a heartfelt testimony, Rebecca recalls how her little brother came down with a rare autoimmune brain disorder back in 2008. How can you develop the technology while making sure it really gets to the people who need it the most and has an actual impact on their lives? Helen Egger — launched Little Otter. Rebecca: Yeah.

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Norman Crowley on uncovering the business opportunities in tackling climate change

Intercom, Inc.

But his current venture is more personal to him, and is he says born out of a motivation to create something that would make a positive impact on the world, rather than just make money. We were fairly poor. So I started to develop a hankering for making money at an early age. I always loved software and developing software.

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Learning from Failure: Product Manager Style

The Product Coalition

Many product people know that rushed development can kill the final release. In this case, negotiations between Atari and Universal Pictures/Steven Spielberg over the rights to the film were only completed in July 1982, leaving only 5 and a half weeks for development in the push to release the game in time for Christmas.

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10 Design Agencies In New York to Work With in 2021

UX Studio: Product Management

As a client, you invest your time, energy, and limited resources into your digital product development. As a design agency that works with NYC companies , we have developed an effective remote collaboration process that helps us stay in touch with our partners despite time zone differences. Is there anything we can help you with?

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Net Promoter Score (NPS): The Complete Guide for SaaS

Userpilot

As more and more SaaS companies attempt to increase customer loyalty, more and more ways of measuring it are developed. Thus, NPS can inform your user onboarding and product development, and help you reduce your churn and increase retention. Now, you may be wondering – is 25 a good or bad NPS? 18% answered 6 or below.

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The Rise & Fall Of Enterprise Software | Bill Janeway, Warburg Pincus | BoS Europe 2018

Business of Software Conference

An external and internal ecosystem of customers supporting teams, professional I.T. It meant that the rich customer was funding the poor startup with no issuance of equity, no dilution of ownership, and of the upside rewards available to the investors and the entrepreneurial founders of the business – the cheapest capital imaginable.