The Product Coalition

MARCH 22, 2021

In the startup world, making software user-friendly and easy to use has become a real trend lately. These fields include web design, mobile app development, SaaS, and even B2B products. The projects there range from a music marketplace to a pet health tracking app. It is proven to be an effective system.

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UX Research Software Feedback Software User Testing 95

Intercom, Inc.

JUNE 16, 2020

In 2010, leading management thinker Roger Martin declared we’re entering the age of “customer capitalism.” Take Slack – this one-time gaming startup has grown from a new way of working into the way of working and is now worth over $20 billion. The era of customer capitalism. Behind their growth?

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Customer Experience User Testing Reporting Tools Customer Feedback 237

Usersnap

OCTOBER 3, 2023

The HEART framework, devised by Rodden, Hutchinson, and Fu at Google in 2010, tackles the limitations of traditional metrics by introducing user-centered measures for a comprehensive understanding of user experience across digital products. It measures attention investment and app usage intensity, frequency, and depth over time.

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Customer Experience Customer Feedback User Experience User Testing 59

UX Studio: Product Management

JANUARY 25, 2022

The impact from our work and the value we create in collaboration with our clients is recognised by world-known companies such as Zeplin and the leading rating platform for business service providers, Clutch. Since 2013, we’ve been working with rising startups and established tech giants, like Google, HBO, and Netflix, just to name a few.

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Research Software Feedback Software Analytic Tools Product Research 83

UX Studio: Product Management

JULY 5, 2021

Since 2013, UX studio has been diligently working on helping rising startups and established companies create impactful digital products through intelligent design solutions. . We use Slack, Jira, Zeplin, and other collaboration tools to share work-related updates, set up meetings, and showcase design and research findings. .

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Research Software Analytic Tools Feedback Software User Testing 82

Sachin Rekhi

DECEMBER 31, 2009

It helped collect my own thoughts on a variety of topics, get feedback from a growing audience of readers, and meet quite a few interesting people along the way. Is Google App Engine Ready for Prime Time? My Muses for Brainstorming Startup Ideas. 5 Music Startups to Watch in 2009. Make Something People Will Buy.

Feedback Software 60

Feedback Software Startups Blog Engineering 60

Intercom, Inc.

OCTOBER 8, 2020

She was Trello ’s very first sales hire in 2010, built the company’s sales and account management teams, and was instrumental in scaling its business from 5 million to 25 million users within two years. For comparison, she reaches for an example outside the software world: car manufacturer, Tesla.

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Software Review Enterprise Technical Review User Testing 205

Mind the Product

AUGUST 19, 2019

According to Crunchbase, in 2018 there were 5,000 startups relying on machine learning for their main and ancillary applications, products, and services. But with machine learning the solution itself is so exciting and novel that it’s tempting to forget to ask yourself why you need it in the first place.

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Artificial Inteligence Data Visualization Product Research Reporting Tools 177

Intercom, Inc.

JULY 11, 2019

You might say it’s one of the strongest advantages a startup has. Since 2010, he’s helped the company grow to more than 40,000 customers and helped scale the support team to more than 500 employees to assist those users. It becomes harder for the folks running things to make time to be inside their customers’ minds.

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Customer Experience User Testing Research Software Customer Feedback 188

The Product Coalition

FEBRUARY 26, 2018

Startups don’t starve, they drown. It was 2010 when I watched the online stream of the Startup Lessons Learned conference, initiated by Eric Ries. I went with the cofounder of my first startup, which we used as our own “industry project” for our masters, and a couple of other students to Birmingham.

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Startups User Testing Customer Experience Product Research 94

UX Studio: Product Management

JULY 12, 2021

Agencies with specific eCommerce platforms in focus and full-stack eCommerce design companies. We have experience in completing eCommerce website design from scratch as well as UX research services for eCommerce platforms, which gives the team a unique skill set when working with our partners.

Research Software 93

Research Software Data Visualization Feedback Software Analytic Tools 93

Usersnap

JUNE 2, 2022

Recognizing and improving upon this customer feedback is where a CES survey comes in handy! Researchers with the Corporate Executive Board discovered in 2010 that the more effort exerted by customers, the lower their level of customer loyalty. How about a website that is simple to navigate, and a seamless checkout process?

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Product Research Customer Experience User Testing User Friction 52

Melissa Perri

MAY 5, 2016

A Successful Start I learned about Minimum Viable Products like 99% of other Product Managers - through The Lean Startup by Eric Ries. It was so ripe with assumptions: “Do our customers want to hear about what are celebrities are up to directly in our platform? When I happened upon the book and Eric’s method, I thought, “YES!

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User Testing Feedback Software Research Software Customer Experience 120

Intercom, Inc.

APRIL 22, 2019

His new venture focuses on creating a central knowledge network for scaling businesses so that employees aren’t wasting hours by chasing down important resources and company history scattered across a host of apps like Google Docs, SharePoint sites, Evernote and more. Kaitlyn : As you mentioned, this is your second startup journey.

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Customer Experience User Testing Analytic Tools Feedback Software 156

The Product Coalition

SEPTEMBER 2, 2019

And Google Wave is a universal communication platform that appeared in 2010 and was closed in 2012, as nobody could understand what it was or how to use it. It’s obvious that these tools were developed with little or no customer participation. they don’t get any feedback to understand whether or not they’re on the right track.

User Testing 60

User Testing Customer Feedback Product Research Customer Experience 60

Intercom, Inc.

DECEMBER 21, 2021

In this episode of Inside Intercom, our Director of Brand Marketing Sarah Tran had the honour of sitting down with Amanda for a chat about how governments can leverage technology to build better services and empower its citizens. Speed is every startup’s biggest competitive advantage. And so, customer feedback, that’s the input.

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Reporting Tools Feedback Software Research Software Technical Review 118

The Product Coalition

OCTOBER 11, 2019

I understand that few developers ever want to hear people criticize their apps, but if you want your product to sell, you’ll have to accept what’s coming at you. when they presented Google Wave in 2010, because no one really understood what the hell it was and how it was supposed to work. It happened to Google (imagine that!)

User Testing 60

User Testing Customer Feedback Customer Experience Feedback Software 60

Intercom, Inc.

FEBRUARY 6, 2020

Since then, she’s helped grow the Udemy’s B2B SaaS arm to more than 5,000 enterprise customers, which include the likes of Pinterest, Adidas, and General Mills. This is Season Two of Scale , Intercom’s podcast series on moving from startup to scale-up. Listen to the full episode or check out Yvonne’s key takeaways below.

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Feedback Software Analytic Tools Research Software Data Visualization 243

ProductPlan

NOVEMBER 19, 2019

You’re a product manager working for a software startup, and you’ve come up with an idea for a new app. The investors are so enthusiastic about the app’s potential that they greenlight all of the funding your team will need to develop it. Due to low ratings and many other problems, Air America went off the air in 2010.

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User Testing Research Software Feedback Software Software Review 47

freshtrax

AUGUST 6, 2019

From internship to startup. Before btrax Japan opened, a few eager Japanese entrepreneurs and students joined btrax in San Francisco to gain experience working for a startup in Silicon Valley. btrax has organized multiple startup events since 2010 including Japan Night and Asian Night to foster entrepreneurs from overseas.

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User Testing Customer Experience Naming Vision 81

Radical Product

NOVEMBER 30, 2018

Radical Product Thinking means devising improvable systems (“products”) to achieve your desired impact on the world. Consequently, you can apply product tools (Vision, Strategy, Roadmap, Execution and Measurement) to any product you’re building, to create change more effectively. We’re fundraising?—?how What do I prioritize?

User Testing 40

User Testing Data Visualization Research Software Feedback Software 40

Userpilot

MARCH 7, 2024

Also – a study by Paychex from December 2018 found that 33% of women in technology have considered changing careers because of male colleagues. Melissa Kwan : “I quit my job in SAP and wanted to start a company that uses technology. It was an iPad interactive brochure and sales tool for sales centres. What’s your story?

Technical Review 105

Technical Review CTO Coach Startups Feedback Software 105

Intercom, Inc.

AUGUST 26, 2021

Join us as we recall the initial aha moment, the early startup missteps, and the major milestones that have marked our first 10 years. Karen Peacock: So Intercom is and will be the modern customer communication platform. We realized all businesses need a positive customer experience, and the tooling just wasn’t there.

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Feedback Software Analytic Tools Customer Communications Data Visualization 223

Gainsight

FEBRUARY 2, 2024

Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. These are just the tools, however. They’re not just creating great users of their software.

Education 52

Education User Testing Customer Experience Research Software 52

DISQO

OCTOBER 8, 2019

an AI-powered digital health platform backed by a human support system that guides family caregivers and their care recipients through the caregiving journey. She received her medical training from Ramachandra Medical University in India and is board certified in Internal Medicine (2000, 2010).

Analytic Tools 40

Analytic Tools Research Software Healthcare Feedback Software 40

DISQO

OCTOBER 8, 2019

an AI-powered digital health platform backed by a human support system that guides family caregivers and their care recipients through the caregiving journey. She received her medical training from Ramachandra Medical University in India and is board certified in Internal Medicine (2000, 2010).

Analytic Tools 40

Analytic Tools Research Software Healthcare Feedback Software 40

Intercom, Inc.

OCTOBER 29, 2020

I moved out to the East Coast of the US to go to Harvard where I majored in applied math with a focus on decision systems and artificial intelligence before it was cool. And so after a few more years doing that, I left and joined a startup. At the same time, I was doing a bunch of startup advisor work.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Intercom, Inc.

AUGUST 19, 2021

But alas, as startups scale, as more people join and those people turn into teams, which then turn into teams of teams and into orgs, you’re adding a lot of complexity to the mix. If you’re short on time, here are a few quick takeaways: As a startup grows, things like more teams, processes, and cross-collaboration are unavoidable.

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Reporting Tools Technical Advisors Feedback Software Data Visualization 178

Mind the Product

DECEMBER 12, 2019

We need to experiment with how to package and position ourselves, to form career hypotheses, and then build feedback systems to evaluate our career progress. I help startups with a proof of concept to scale, through strong leadership, management, and strategic thinking skills. I think you’re too nice to be a startup CEO.”

User Testing 126

User Testing Feedback Software Entertainment Leadership 126

The Product Coalition

APRIL 1, 2018

Torelli, Hean Tat Keh and Chi Yue Chiu from 2010, a quote from Nathalie Wilson, Vice President of Brand at Minneapolis based Yamamoto-Moss Mackenzie stayed in my mind: “Brands can make people feel like they are part of a global, or local, community. Do you appreciate the journey and the feedback? For us, they are heroes.

Analytic Tools 60

Analytic Tools Feedback Software Customer Experience Telecommunications 60

UX Planet

APRIL 12, 2024

Typically, and I remember interviewing for these roles in 2009/2010, the hiring manager would typically ask me: would you consider yourself a generalist, or do you specialize in particular field. I personally started using this term for Product Designers, originally when I first worked with Startups (going back to 2014).

Research Software 111

Research Software Analytic Tools Feedback Software User Testing 111

Split

AUGUST 16, 2018

And if his list of publications weren’t impressive enough, Jez Humble’s Linkedin profile is sure to inspire similar feelings of inadequacy and awe as few, like Jez, have had such an opportunity to shape the growth of the software delivery industry. In 2010, when the book came out, people thought it was very interesting, but it was crazy.

Analytic Tools 58

Analytic Tools Feedback Software Research Software Engineering 58

Intercom, Inc.

AUGUST 25, 2022

Fake news isn’t a recent phenomenon, but social media platforms have provided the perfect echo chamber for them to fester and spread at an unprecedented magnitude and with very real-life consequences. It’s going to take a whole new solution to tackle the problem, and Mark Little is one of the people leading the charge.

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Reporting Tools Feedback Software Artificial Inteligence Data Visualization 208