Customer Success, Recognized: Gainsight’s Journey to the Gartner® Magic Quadrant™ and What’s Next for CS in 2025
Gainsight
JANUARY 23, 2025
In March 2013, Mehta realized something big was happening. While Salesforce had coined the term “Customer Success Manager” (CSM) in 2013, it wasnt widely known. In a world where businesses are shifting to subscription and as-a-service models, delivering real value to customers is the ultimate differentiator.
Let's personalize your content