Gainsight

APRIL 12, 2023

Mistake #3: Not scaling based upon leading indicators We’ve had 3 periods in history where we scaled up way too fast: Early on, when we thought the enterprise opportunity for Gainsight’s Customer Success product was huge after closing *1* enterprise deal! Lesson: “Fire bullets, not cannonballs,” as Jim Collins says.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience Enterprise 52

Gainsight

OCTOBER 5, 2021

And how has customer success evolved since its introduction in 2013? And in the event of a return, a third employee will help either via email or in person. . Before 2013, tech companies approached customer relationships in much the same way. Shift Two: The Marketing and Sales Funnels Transformed. So how did we get here?

Customer Experience 45

Customer Experience Technical Review Software Review Leadership 45

Userpilot

FEBRUARY 17, 2021

We’ve collected the best events for product folks that you can attend online or in-person. Big names like the Product Marketing Alliance, Product World, and Product Con are still going through with virtual versions of their flagship conferences. Product Marketing Rendezvous. Source: Product Marketing Alliance.

Research Software 98

Research Software User Testing Product Research Analytic Tools 98

Mind the Product

APRIL 20, 2017

We got excited about its Snapchat-like Messenger Day, Venmo-like Payments, ride-requesting Transportation, and Event Reminder. Enterprise WeChat (WeChat for Work). Early last year, Enterprise WeChat (Qiye Weixin) was launched to target large companies. WeChat has had a mobile payment option since August 2013.

Development 137

Development Data Visualization Transportation Customer Feedback 137

Roy Madden

OCTOBER 19, 2021

Doctors and researchers might ask Sienna’s team whether a particular drug was ever linked to an adverse event, like “Has amoxycillin ever caused encephalitis?” Back in 2013, Sienna knew she needed an RSS reader replacement to gather industry updates. Responding to specific, timely questions. “I truly believe in the power of RSS.

Research Software 116

Research Software Data Visualization Reporting Tools Analytic Tools 116

Mind the Product

DECEMBER 13, 2018

We took the decision to bring MTP Engage to Manchester a couple of years ago, based on the huge popularity of the ProductTank events we run in the city. There’s no better conference to attend if you’re working in product management, digital, or marketing in or near Manchester. Nilan also advises a number of early-stage startups.

Analytic Tools 107

Analytic Tools Research Software Data Visualization Government 107

Intercom, Inc.

MAY 22, 2019

And then the entrepreneurial bug bit, and I started a bagel company in San Francisco – which as far as product-market fit goes, it was so amazingly easy to get there. The genesis for Wootric really came about from a conversation I had with Patrick Moran, then Chief Marketing Officer of New Relic. I feel much more at home at Wootric.

Feedback Software 199

Feedback Software User Testing Analytic Tools Research Software 199

Userpilot

OCTOBER 1, 2021

But with such a saturated market, which tool should you choose? " That translates into more product experiments , and a more empowered product marketing team overall. Without further ado, here is our list of the market leaders in new user onboarding in 2021: User Onboarding Tool #1: Userpilot. Custom event.

Analytic Tools 88

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 88

Iteratively Blog

MARCH 15, 2020

Data Elixir is one of the top newsletters in the market sharing the best articles on machine learning, data visualization, analytics, and strategy. One of the most popular newsletters among data folks, the newsletter started in 2013 and has churned out 361 issues to date. It’s one of the ace strategies to market your brand.

Data Visualization 101

Data Visualization Analytic Tools Research Software Technical Review 101

Userpilot

JUNE 4, 2021

Interactive walkthroughs focus on one or two key events at a time. An interactive walkthrough follows customer behavior where every step in the flow is triggered by a custom event – one action by the user triggers the next step until the flow is complete. See the example of an email marketing tool onboarding below.

Analytic Tools 81

Analytic Tools Feedback Software Research Software Software Review 81

Userpilot

JUNE 24, 2021

The best onboarding platform on the market is Userpilot, which allows you to create beautiful onboarding experiences that are customized to each use case without code. The second part will analyze the leading onboarding platforms on the market as of 2021. Trigger the right experiences at the right time using custom events.

Analytic Tools 52

Analytic Tools Customer Communications Onboarding KPIs Data Visualization 52

Gainsight

FEBRUARY 2, 2024

Case in point: during an executive briefing presented at an event by The Conference Board in Canada, online learning pioneer and Bluedrop founder Emad Rizkalla stated that a massive 85% of every dollar that goes to in-person training is spent delivering it. Unfortunately, webinars are also too often used as marketing tools.

Education 52

Education User Testing Customer Experience Research Software 52

Business of Software Conference

JULY 26, 2016

Upcoming Events. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? Shawn Anderson & Shane Corellian: Alternative Marketing, or “Oops I Did A Marketing” Ayat Shukairy: Why “Customer First” Fails & What To Do About It.

Weak Development Team 70

Weak Development Team Data Visualization Customer Feedback User Testing 70

UX Studio: Product Management

NOVEMBER 8, 2021

These questions will help you better understand what offers are available on the market and how to find, assess and pick the most suitable Sacramento web design firm. Sacramento web design services for startups and enterprises How much does it cost to work with web design companies in Sacramento?

Research Software 77

Research Software User Testing Technical Review Product Research 77

Intercom, Inc.

JULY 9, 2020

Kevin Indig leads SEO & Content Marketing as VP at G2 and mentors startups in Marketing at GermanAccelerator. I’m also mentoring startups in terms of marketing SEO go-to market at the German Accelerator, which is the official startup program in the Silicon Valley of Germany. We also did a lot of co-marketing.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

Andrew Chen

DECEMBER 10, 2018

Content marketing. The origin of the Michelin Guide and why content marketing still works. If the below deck is the macro view of how I’m looking at markets, industries, and technologies, then the metrics deck gives my POV on how to diligence each company. You can use radio ads to market the TV. Viral growth.

User Testing 100

User Testing Startups Technical Review Customer Experience 100

UX Studio: Product Management

FEBRUARY 26, 2019

They work on innovation projects for big enterprises that want to bring back the start-up spirit. Although they rank as one of the most expensive firms on the market, critics often mention how they usually present only a raw prototype in return for the large pile of cash. It is not a coincidence, Ideo is one of the top UX agencies.

UX 80

UX Data Visualization Research Software Analytic Tools 80

Intercom, Inc.

JUNE 25, 2020

I published Minority Tech in 2013 and in the years since then, I have to say, I have seen changes. Some of that is because companies have implemented better practices, but I’ve especially seen this at tech events. He lent me his privilege by giving me access to an event that I would have otherwise not gotten a chance to go to.

Artificial Inteligence 223

Artificial Inteligence Leadership Customer Experience Technology 223

Andrew Chen

DECEMBER 10, 2018

Content marketing. The origin of the Michelin Guide and why content marketing still works. If the below deck is the macro view of how I’m looking at markets, industries, and technologies, then the metrics deck gives my POV on how to diligence each company. You can use radio ads to market the TV. Viral growth.

User Testing 40

User Testing Startups Technical Review Customer Experience 40

Andrew Chen

MAY 28, 2019

No wonder the consumer investment team ended up digging into this trend by doing a market map report — the analysis led by Li Jin and including work from myself, Connie Chan, and others. And in fact, the combined revenue of Headspace and Calm are more than half of the entire podcasting market.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Business of Software Conference

JANUARY 6, 2020

He also an active blogger, and frequent speaker at industry events about startups, SaaS, and cloud computing. Upcoming Events. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? I mentioned starting in 2013. Video, Slides, & Transcript below.

Reporting Tools 40

Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40

Gainsight

OCTOBER 7, 2019

All of that, on top of the fact that we’ve seen it firsthand in terms of market demand. It’s one thing to deliver features and product launches and another to understand and improve the experience holistically, and Gainsight PX empowers us to. ” -Tom Shelly, Product Marketing Director, Bizzabo.

Research Software 13

Research Software Reporting Tools User Testing Customer Experience 13

Andrew Chen

MAY 28, 2019

No wonder the consumer investment team ended up digging into this trend by doing a market map report — the analysis led by Li Jin, Avery Segal and Bennett Carroccio, including work from myself, Connie Chan, and others. And in fact, the combined revenue of Headspace and Calm are more than half of the entire podcasting market.

Analytic Tools 40

Analytic Tools Research Software Feedback Software User Testing 40