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Customer Success, Recognized: Gainsight’s Journey to the Gartner® Magic Quadrant™ and What’s Next for CS in 2025

Gainsight

Gainsight recently announced that we were named a Leader in the first-ever Gartner Magic Quadrant for Customer Success Management Platforms ; Gainsight was positioned highest on the Ability to Execute axis and furthest on the Completeness of Vision axis. In March 2013, Mehta realized something big was happening.

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A Decade of Product Management

Melissa Perri

Not every company has seen all these changes, but by and large I think it's been a positive push forward and I'm proud of where we've come from and where we have gotten to. -- 2014: "I do not need Product Managers, I can run my company myself,I have the strategy." We've come a long way but we still have far to go. What is Product Management?

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457: The right way to apply Kickbox to unleash innovation in your organization – with Ralph Hartmeier

Product Innovation Educators

Around 2013, a serial entrepreneur named Mark Randall sold his startup to Adobe and joined Adobe. He realized innovation in a big corporation such as Adobe looks very different from innovation in a startup. Around 2013, a serial entrepreneur named Mark Randall sold his startup to Adobe and joined Adobe.

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Discovering Solutions: Quickly Determine Which Ideas Will Work (And Which Won’t)

Product Talk

Since 2013, Product Talk has helped teams do exactly this. But we are in a much better position than we were a year ago and we are ready to grow our course business. To do this, we need to return to an idea that Eric Ries introduced over ten years ago in The Lean Startup. We can’t expect to change the way we work overnight.

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From marketplace to SaaS business: How Udemy acquired 80% of the Fortune 100

Intercom, Inc.

And so in 2013, the marketplace launched Udemy for Business with an eye on acquiring corporations alongside the nearly two million learners they had at the time. This is Season Two of Scale , Intercom’s podcast series on moving from startup to scale-up. What started off as little more than an experiment has paid dividends.

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Ship outcomes, not just features, with the Product Impact Framework

Intercom, Inc.

To fully understand what such a change in thinking requires, we’ve realized that it’s important to understand what we call the “product impact framework” – the steps of cause and effect that culminate in positive outcomes for the business. Back in 2013, our head of engineering Darragh coined this mantra: Shipping is our heartbeat.

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The Making of Product Managers: Negar’s Story

The Product Coalition

After attending a web development boot camp and working as a web developer at a small startup, she got the opportunity to become a product manager. After graduating in 2013, she moved to London, U.K. When Negar joined the startup, there were only five employees and no product managers. Unfortunately, there were none.