Alchemer Mobile

JUNE 20, 2019

Even big brands have had their fair share of angry outpour from disgruntled customers and survived. While larger companies’ reputations can sustain a few blows without actually collapsing, small businesses can’t rely on the benefit of the doubt to amortize customers’ wrath as effectively. Show Your Customers You Care.

Feedback Software 210

Feedback Software User Testing Customer Feedback Customer Experience 210

The Product Coalition

AUGUST 23, 2023

To grow our customer base and market share? By the look on the face of the product manager asking me, she didn’t want a canned answer; she was looking for a reason to believe, to rekindle her energy. A purpose we could share with the company’s leadership team, customers, and those working on the product.

Weak Development Team 130

Weak Development Team Customer Experience Technical Review Customer Feedback 130

Usersnap

FEBRUARY 6, 2021

Customer experience, or CX, is critical in today’s user-centered market. Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. Fortunately, customers aren’t the only ones with ample available information. Don’t Make Me Think.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

The Product Coalition

SEPTEMBER 7, 2022

MVP: Test an Idea Before Investing In It In 2010, businessman Joel Gascoigne came up with an idea to create an app that would allow social media users to plan the date and time of posting. The entrepreneur created a landing page to make sure that people would be interested in such a product and that it would be profitable.

User Testing 125

User Testing Feedback Software Research Software Product Research 125

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

The Product Guy

JUNE 25, 2018

This article highlights a few ways to increase clarity and provide better role definition between a manager and a direct report as it pertains to daily situations involving escalations, blockers, and air cover. Given the split responsibility between manager and direct report, alignment and effective communication in these situations is key.

Product Management 120

Product Management Product Manager Reporting Tools Technical Review 120

ProductPlan

JUNE 16, 2022

In the years leading up to the pandemic, there was already a notable increase in demand for product managers. And as organizations pivoted to digital spaces, this hunger for product management expertise grew ravenous. Organizations across sectors invested much in the way of building out product teams.

Certifications 52

Certifications Product Management Product Manager Product Research 52

Usersnap

FEBRUARY 6, 2020

Customer experience, or CX, is critical in today’s user-centered market. Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. Fortunately, customers aren’t the only ones with ample available information. Don’t Make Me Think.

Feedback Software 49

Feedback Software Research Software User Testing Analytic Tools 49

Product Innovation Educators

MAY 13, 2024

How product managers can master product portfolio management Watch on YouTube TLDR Portfolio management is a crucial aspect of product development that helps organizations strategically allocate resources, balance projects, and align their product innovation efforts with overall business goals.

Customer Experience 96

Customer Experience Technical Review Research Software Product Research 96

The Product Coalition

JUNE 9, 2023

This leads to clarity, limits misunderstandings, and promotes efficient collaboration among employees, stakeholders, and customers. Roadmaps foster collaboration  — a force driving innovation, by offering a platform for idea exchange and feedback. Narrate the product’s story and journey, illustrating how it evolves.

Roadmap 119

Roadmap Data Visualization Customer Experience User Testing 119

DISQO

JANUARY 15, 2020

As the pioneer of on-demand user insights, Alpha is poised to accelerate growth with our next generation of market intelligence and insights offerings,” said Holland. Customer adoption of our recent product enhancements has been outstanding and we have more on the way. Media Inquiries. SVP Marketing, Alpha.

Product Research 52

Product Research Research Software Feedback Software User Testing 52

DISQO

JANUARY 15, 2020

As the pioneer of on-demand user insights, Alpha is poised to accelerate growth with our next generation of market intelligence and insights offerings,” said Holland. Customer adoption of our recent product enhancements has been outstanding and we have more on the way. Media Inquiries. SVP Marketing, Alpha.

Product Research 52

Product Research Research Software Feedback Software User Testing 52

PMLesson's Ace the PM Interview

JULY 13, 2020

Product Managers are often called “Product CEOs” or “Mini GMs”, but they rarely have direct control over the inputs that lead to successful products. The debate is on-going, but they all deliver value to their users. Which metrics are the best health indicators for your product? Data competence.

Certifications 52

Certifications User Testing Data Visualization Feedback Software 52

Intercom, Inc.

JUNE 20, 2018

As Intercom’s customer base moved upmarket, it became increasingly obvious to us in Sales that what worked well in our product for early-stage startups didn’t for larger companies. To fix it, we had to change how we worked with our product team. Trial and error: adding sales input to the product roadmap.

Feedback Software 199

Feedback Software Product Research User Testing Feedback Loop 199

Mind the Product

AUGUST 30, 2018

For the past 7 years Mind the Product has run #mtpcon in London and San Francisco and #mtpengage in Hamburg – the biggest and best product management conferences in the world. 20 Years of Product Management in 25 Minutes by Dave Wascha. Building Products AI-First by Aparna Chennapragada.

Research Software 159

Research Software User Testing Customer Experience Product Research 159

Userpilot

JUNE 13, 2022

The Userpilot blog provides well-researched, in-depth articles on user onboarding, product growth, product growth, user experience, and so much more. The product-led blog is perfect for people who want to learn more about product-led growth. User onboarding and Product adoption – Userpilot.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Usersnap

JULY 18, 2022

Also known as feedback menus at Usersnap, floating action buttons make a website more user-friendly; many companies find them necessary when collecting customer feedback , and making product or website improvements. What does this customer feedback menu do? However, their effects help users navigate.

Feedback Software 52

Feedback Software Research Software User Testing Customer Feedback 52

Mind the Product

DECEMBER 5, 2017

For the past 6 years Mind the Product has run #mtpcon in London and San Francisco – the biggest and best product management conferences in the world. 20 Years of Product Management in 25 Minutes by Dave Wascha. Building Products AI-First by Aparna Chennapragada. Grounding Product by Scott Belsky.

Customer Experience 0

Customer Experience Customer Feedback Technology Product Strategy 0

Product Innovation Educators

MARCH 27, 2023

Lessons for product managers from PDMA’s Outstanding Corporate Innovators Award Every year the Product Management and Development Association (PDMA) recognizes an organization with the Outstanding Corporate Innovators Award (OCI). We conducted two more retrospective analyses covering 2004-2013 and 2014-2021.

User Testing 83

User Testing Crowdsource Healthcare Finance 83

Product Management Unpacked

APRIL 25, 2019

A listening tour is time set aside to gather information and input through collecting insights, ideas and context from others before making new decisions. I first saw this method enacted when I was a young product leader at a publicly-held enterprise software company. Listening tour. Who should you start with?

Banking 148

Banking Feedback Software Weak Development Team Customer Feedback 148

Mind the Product

APRIL 20, 2017

It has 889 million monthly active users, according to parent company Tencent. Its users spend an average of over 50+ minutes inside the app – about the same as the amount of time a user spends on Facebook, Messenger and Instagram. Users can just start receiving money, and then pay for things with these amounts.

Development 148

Development Data Visualization Transportation Customer Feedback 148

DISQO

JANUARY 15, 2020

As the pioneer of on-demand user insights, Alpha is poised to accelerate growth with our next generation of market intelligence and insights offerings,” said Holland. Customer adoption of our recent product enhancements has been outstanding and we have more on the way.

Research Software 52

Research Software User Testing Data Visualization Customer Feedback 52

Userpilot

MARCH 8, 2021

Margaret Zablocka is a founder and CEO of Onoco – a parenting app with 20,000 users – and the former Lead Product Manager at Betfair. Born in Poland, she moved to London in 2014 to embark on her career in Product Management. Different companies call “product manager” different things.

Analytic Tools 98

Analytic Tools Technical Review Data Visualization Software Review 98

Intercom, Inc.

APRIL 22, 2019

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. He joined me for a conversation on tackling issues that come up as you scale your customer experience.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Mind the Product

FEBRUARY 20, 2019

Mind the Product returns to San Francisco and the famous Davies Symphony Hall on July 15-16. As always the core of the conference is our line-up of brilliant speakers, and the insights and stories they bring to the conference is what starts all those conversations. Teresa Torres, Product Discovery Coach.

Research Software 102

Research Software Analytic Tools User Testing Artificial Inteligence 102

The Product Guy

JUNE 20, 2019

Guest Post by: Terri Boshoff (Mentee, Session 9, The Product Mentor) [Paired with Mentor, Nis Frome]. When I joined Wetu in 2014, I was the 7th employee, we had just over 100 companies using our software, we were exclusively available in Africa, and the product was already 5 years old. Start at the Top.

Product Research 151

Product Research Feedback Software User Testing Technical Review 151

Innovatemap

JUNE 9, 2021

Innovatemap, a digital product agency located in Indianapolis, is launching a new podcast to support its growing network of product professionals and to elevate insightful conversations around product development and management. Learn more at betterproduct.community.

Customer Feedback 52

Customer Feedback Branding UX Product Marketing 52

Revulytics

FEBRUARY 5, 2019

When TechSmith rolled out new features for the 2019 release of its award-winning screen capture and screen recording software Snagit, it wanted to make sure users recognized the value of the upgrade and moved to quickly adopt it. Users would see, for instance, an in-app banner with an embedded thumbnail video. Who’s using them?

Analytic Tools 71

Analytic Tools Reporting Tools Data Visualization Customer Experience 71

Mind the Product

DECEMBER 13, 2018

There’s no better conference to attend if you’re working in product management, digital, or marketing in or near Manchester. Garry Prior has been in and around the technology industry for more than 20 years, largely in product management / product leadership roles. Nilan Peiris – TransferWise.

Analytic Tools 111

Analytic Tools Research Software Data Visualization Government 111

The Product Coalition

AUGUST 18, 2018

Managed service is a business model where a company uses internal resources (e.g. client services or ad operations) to manage a campaign for their clients, taking a margin on top of the cost of their media buy. Like many other ad tech companies, Spongecell started as a managed service vendor focusing on high impact rich media units.

Data Visualization 60

Data Visualization Reporting Tools Technical Review Feedback Software 60

Amplitude

DECEMBER 12, 2018

In 2014, data predicted that less than 0.01% of mobile apps would be considered a financial success by 2018. During a pre-planning or discovery stage, a customer and agency set up their relationship for success by clarifying communication, timelines, and expectations. Related Reading: 10 Skills Every Mobile Product Manager Needs.

Analytic Tools 65

Analytic Tools Research Software Feedback Software Data Visualization 65

UX Studio: Product Management

OCTOBER 2, 2023

They play an essential role in creating fascinating websites that engage users and appealing branding that leaves a lasting impression. Besides those, our digital creations captivate the target audience to drive high conversion rates while being user-friendly. Research ensures prioritized user needs and delivered effectiveness.

Research Software 65

Research Software Data Visualization User Testing Technical Review 65

Mind the Product

MAY 25, 2018

We ran through various exercises in the first week to give us direction, including user journey mapping , product in a box , and the speedboat game. From there we put together a basic roadmap and started writing user stories. 2014 – Testing and Growing the Team. Show people how they made a difference.

User Testing 122

User Testing Weak Development Team Onboarding KPIs Customer Experience 122

Revulytics

FEBRUARY 5, 2019

When TechSmith rolled out new features for the 2019 release of its award-winning screen capture and screen recording software Snagit, it wanted to make sure users recognized the value of the upgrade and moved to quickly adopt it. Users would see, for instance, an in-app banner with an embedded thumbnail video. Who’s using them?

Analytic Tools 48

Analytic Tools Reporting Tools Data Visualization Customer Experience 48

Department of Product

MAY 22, 2020

Why Product Features Matter Product strategy, features and the value chain What outcomes are you trying to achieve? What evidence do you have to suggest that the features you’re building will actually matter to customers? Product managers and product leaders should have an inherent sense of what’s valuable to customers.

Feedback Software 52

Feedback Software Customer Experience User Testing Customer Feedback 52

Mind the Product

APRIL 18, 2017

UPDATED Mind the Product San Francisco 2017 promises to be one of our best product conferences yet, with double the number of workshops , more networking events around the conference, and more fun than ever before. He was the product lead for growth and relevance at Twitter, growing Twitter’s active user base by nearly 10x.

Research Software 76

Research Software User Testing Customer Experience Workshop 76

Arpit Rai

OCTOBER 29, 2019

I did an AMA (Ask Me Anything) on product management on NextBigWhat a couple of months ago. There were a bunch of questions I was asked about product management. What’s the difference between product management in B2B/SaaS and B2C? What’s the difference between product management in B2B/SaaS and B2C?

Analytic Tools 52

Analytic Tools Research Software Feedback Software B2C 52