freshtrax

AUGUST 6, 2019

Have you ever wondered where the name “btrax” comes from? Before btrax Japan opened, a few eager Japanese entrepreneurs and students joined btrax in San Francisco to gain experience working for a startup in Silicon Valley. Masa wasn’t the only one to start a new business after his time at btrax. The origin of “btrax”.

User Testing 81

User Testing Customer Experience Naming Vision 81

UX Studio: Product Management

DECEMBER 7, 2022

Experiment Zone. Award-winning UX design agency, helping businesses to create impactful platforms and seamless user experiences for all industries. UX studio is a UX design firm specializing in user experience research, founded by Dávid Pásztor in 2013. NN/g is an American user experience and UX research company.

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User Testing Research Software Product Research UX 52

Melissa Perri

MAY 5, 2016

I was now going to build things that mattered to my customers. Frankly, this came at the perfect time for me. It was so ripe with assumptions: “Do our customers want to hear about what are celebrities are up to directly in our platform? The whole company was hooked, and we were allowed to keep experimenting.

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User Testing Feedback Software Research Software Customer Experience 120

Userpilot

JULY 13, 2021

The UI of your SaaS needs to leave a lasting impression on your users, which is why we’ve compiled a list of 11 top UI designers for you. UI design is a subset of UX and a UI designer is responsible for designing the visual experience of a digital product for users. Do the element names follow a convention? Let’s dive in!

Research Software 98

Research Software Feedback Software Data Visualization Reporting Tools 98

The Product Coalition

SEPTEMBER 9, 2019

the MAU, DAU, average session time, churn, number of repeat users/transactions; for revenue?—?Customer Customer Lifetime Value (CLV), average cart size and abandonment rate. This is the time when you focus on acquiring as many customers as possible at the lowest of costs. the revenue metrics. success or failure?—?you

Data Visualization 60

Data Visualization Analytic Tools Customer Experience Dashboard 60

UX Studio: Product Management

NOVEMBER 24, 2020

As a leading product design company with over 10 years of field experience, we share our list of top product design companies to look at in 2021. It is one of the first companies that has transferred the clients’ business to the cloud, making it available for end-users. .

Product Research 115

Product Research Research Software Software Review Technical Review 115

Gainsight

APRIL 12, 2023

I make it 5 or 6 times, just to be sure.” – Random quote I found on the Internet If that doesn’t describe the CEO experience, I don’t know what does. Maybe they just need more time. And over time, I got better at parting ways quickly when we weren’t aligned. Early on, I tried to apply the same mantra to leaders.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience Enterprise 52

Bogdan Coman Says

JULY 16, 2017

At that time I didn’t have even a name for it. Firstly it was a code-name, DAK (Digital Assistant for Kids). Then was JaBoo, then Oogie, then Tatum and finaly it became Woogie, the uber-cool name that defines our product and our culture. Let the name evolve with the product. Is NOT a smartphone or an app.

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User Testing Product Research Customer Experience Naming 40

Product Talk

FEBRUARY 8, 2017

We no longer take months or years to release value to our customers. Instead, product teams are experimenting their way to viable solutions. We are putting our customers first, taking the time to discover unmet needs, and developing solutions that address those needs. The Rise of User Experience Design [8:47].

Product Research 100

Product Research Research Software User Testing Reporting Tools 100

freshtrax

JULY 16, 2019

In recent years, venture capitalist (VC) investments for domestic businesses have grown 8 times larger than it was in 2013. The platform started from a mobile phone app and has expanded to a website with more than 10 million active monthly users. In 2018, the total amount of VC investments was more than $3.5 respectively.

Research Software 91

Research Software Reporting Tools Startups Data Visualization 91

Roadmunk

APRIL 17, 2018

In 2016, Sanette joined Vox Media as the design lead for their first ever innovation team. My name is Sanette Tanaka Sloan and I am a Senior Product Designer on our audience team here at Vox Media. So my team is responsible for our design system and our audience-facing experience across all of our edit networks. Sanette: ?

Reporting Tools 53

Reporting Tools User Testing Research Software Product Research 53

Amplitude

MARCH 30, 2017

It can take your focus away from product development, and shift time and attention towards beating competitors and securing your business with sales and marketing. We’ll look at this phenomenon in three of the biggest names in the history of tech: IBM, Xerox, and Apple itself (circa 2017). IBM and the fear of cannibalization.

Research Software 67

Research Software User Testing Product Research Banking 67

Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. And that they, too, would come full-circle nine years later at Pulse Everywhere 2021 – this time in front of more than 20,000 professionals.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Business of Software Conference

OCTOBER 23, 2019

China’s further in distance I think but it’s actually less far in time zones. My name is Bruce McCarthy. I’ve been a product guy for a long time, for most of my career. It was an emblematic answer, an answer I’ve heard many times before. Anybody from China? It depends on how you measure it.

Customer Experience 61

Customer Experience User Testing Onboarding KPIs Research Software 61

Intercom, Inc.

JULY 21, 2022

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. Paul Adams: Let’s not do this again and then have a retro to learn the same thing we’ve already learned five times.

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Download Feedback Software Data Visualization Customer Experience 215

Business of Software Conference

FEBRUARY 10, 2020

I’m not trained in HR and I’m a chemist and I’m a technologist and when I was talking to Mark before coming to speak at the conference the one thing that he was really interested in was kind of this juxtaposition between my personal experience and kind of the software that we’re building. The Hardest Day.

Reporting Tools 40

Reporting Tools Analytic Tools Feedback Software Customer Experience 40

Intercom, Inc.

OCTOBER 27, 2022

Whether it’s customer onboarding or just gathering information for an event, we’re often trapped in endless follow-ups and back-and-forth emails until we finally get the assets and can move on with other, more meaningful tasks. Alex: Well, at this time, in 2011 or 2012, startups were not a big thing in France or Europe.

Technical Review 118

Technical Review Software Review Systems Review Data Visualization 118

Amplitude

SEPTEMBER 19, 2019

And Amplify has something for more than just PMs—our speakers come from a host of backgrounds including growth marketing, engineering, and customer experience. In her time at Slack, she took the company from 500K daily active users to 5M daily active users. Merci Grace. Merci Grace is partly to thank for that.

Feedback Software 8

Feedback Software Fractional VPE User Testing Data Visualization 8

Intercom, Inc.

JULY 4, 2018

At a glimpse, this actually makes sense – if customers are willing to shell out cash, surely that’s a great way to ensure you build only valuable stuff. Big clients end up dictating the roadmap, there’s no product vision, and your product quickly turns into incoherent bloatware. This still happens all the time.

Marketing 191

Marketing User Testing Customer Experience Messaging 191

Intercom, Inc.

JULY 9, 2020

In addition to this, our conversation also covers his time at Altassian and contrasts this with his G2 role, his thoughts on Google updates and how they impact his industry and his vision for the future of SEO. If you’re short on time, here’s some quick takeaways. I’ve always been a pretty curious kid.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

Intercom, Inc.

JULY 4, 2018

At a glimpse, this actually makes sense – if customers are willing to shell out cash, surely that’s a great way to ensure you build only valuable stuff. Big clients end up dictating the roadmap, there’s no product vision, and your product quickly turns into incoherent bloatware. This still happens all the time.

Marketing 165

Marketing User Testing Customer Experience Messaging 165

Intercom, Inc.

JANUARY 28, 2021

For those working in the public sector, Amanda is a household name – she was the National Political Director for Secretary Hilary Clinton during the 2016 Presidential Campaign and served as the Chief of Operations at the California Department of Justice in 2017 and 2018. Feedback can’t just be incorporated every election cycle.

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Customer Experience Feedback Software Research Software Government 249

Intercom, Inc.

JANUARY 10, 2019

Short on time? But instead of focusing exclusively on algorithms, the next frontier is making those bots accessible and user-friendly. Instead, they should be deployed when there are more complicated if-this-then-that scenarios that would be difficult for users to guide themselves through.

User Testing 143

User Testing Banking Customer Experience Technical Review 143