UX Studio: Product Management

SEPTEMBER 12, 2021

Undoubtedly, as data-driven systems become a bigger part of our lives, we also notice more when they fail. Social media filtering is probably one of the most common examples of data-driven systems at work. This is when Facebook auto-tags your photos with friends’ names. This decision led to lots of reports of discrimination.

Research Software 137

Research Software Data Visualization Reporting Tools User Testing 137

Melissa Perri

MAY 5, 2016

Watching and waiting for the numbers to go up in Google Analytics, only to be let down again. And it’s not something you build only once, and then consider the job done.” - Yevgeniy Brikman, Y Combinator, 2016 Confusing, yes? Chris Matts has eloquently named this the Minimum Viable Investment. It was getting old.

User Testing 120

User Testing Feedback Software Research Software Customer Experience 120

Gainsight

APRIL 12, 2023

Over the years at Gainsight, we’ve had a few—our first Chief Financial Officer and our first Chief People Officer, to name two—that had a massive impact. Eventually, we expanded to become a platform company (adding on Product Analytics and Customer Communities as part of our solution) and this re-accelerated our growth.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience Enterprise 52

Intercom, Inc.

OCTOBER 27, 2022

In today’s episode, we welcomed Alex into our offices to chat about his love for SaaS, the challenges of starting a business, and the future of data collection. If you’re short on time, here are a few quick takeaways: If you’re starting a business, make sure you have the technical skills to build, manage, and grow your services internally.

Technical Review 118

Technical Review Software Review Systems Review Data Visualization 118

Roadmunk

APRIL 17, 2018

In 2016, Sanette joined Vox Media as the design lead for their first ever innovation team. My name is Sanette Tanaka Sloan and I am a Senior Product Designer on our audience team here at Vox Media. I used to be a reporter at the Wall Street Journal. So I did design and reporting and I really liked being involved in all of it.

Reporting Tools 53

Reporting Tools User Testing Research Software Product Research 53

Gainsight

JULY 7, 2021

Plus, it wasn’t often that someone starting a SaaS company in Phoenix, Arizona got to hear from the likes of SaaS all-stars such as Aaron Levie, Tien Tzuo, Neeracha Taychakhoonavudh, Bill Binch, Bernie Kassar, Kia Puhm, Byron Deeter, Roger Lee…and some guy named Nick Mehta. Soak-Up the Data. Creative Themes Help Drive Engagement.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Intercom, Inc.

JULY 21, 2022

Along the way, we’ve interviewed trailblazers, business leaders, makers and doers to share their experience and insights on all things startup strategy, product management, design, marketing, customer experience, and much, much more. For Slack, that was clearly the engineering and dev communities, who love new tools.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Intercom, Inc.

JULY 9, 2020

When taken in the context of his ‘coming of age’ alongside SEO it’s little wonder that his insights on the topic are worth hearing. We hear Kevin’s predictions for the future of SEO and why keywords might not be as important as we think. And I would say I have a very analytical and ambitious mind.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

Userpilot

JULY 13, 2021

UI design is a subset of UX and a UI designer is responsible for designing the visual experience of a digital product for users. UI design is a subset of UX and involves designing the visual experience of a user. Do the element names follow a convention? Top UI designer traits #5 – Good use of tools and workflows.

Research Software 98

Research Software Feedback Software Data Visualization Reporting Tools 98

Amplitude

SEPTEMBER 19, 2019

Even if you don’t use Slack , there’s a good chance that you’ve at least heard of the popular communication tool used by millions worldwide. Since launching in 2016, WiP has grown to 5,000 women worldwide. Prior to joining Burger King, Marcelo support Coca-Cola and Powerade’s global marketing campaigns in the 2016 Olympics.

Feedback Software 8

Feedback Software Fractional VPE User Testing Data Visualization 8

The Product Coalition

SEPTEMBER 9, 2019

Ever looked at your analytics dashboard and wondered “what am I going to do with this torrent of data thrown at me? A cleaner daily/weekly tracker on mail and a clutter-free web dashboard or TV screen highlighting just the key metric would have a larger impact (in a positive way) on the team’s performance. OMTM example?—?Instagram

Data Visualization 60

Data Visualization Analytic Tools Customer Experience Dashboard 60

The Product Coalition

FEBRUARY 21, 2023

But as we rush to incorporate user feedback, it’s worth remembering that a number of successful products, such as Sony Walkman , Post-it notes , and Viagra to name a few, were developed, released, and reached initial success without focused end-user feedback. That I intend to cover in a separate publication soon.

User Testing 123

User Testing Customer Feedback Customer Experience Development 123

Product Talk

FEBRUARY 8, 2017

What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and Services. Productized 2016 – Lisbon, Portugal. A number of people have asked me why I have a Portuguese name [Contextual Note: This event was in Lisbon, Portugal and Teresa Torres is a common Portuguese name.] Anders Ericsson.

Product Research 100

Product Research Research Software User Testing Reporting Tools 100

Business of Software Conference

FEBRUARY 10, 2020

With a background in chemistry and pharmacology and being an MIT MBA with a focus on finance and economics, Isa’s corporate career started at Pfizer where she was a chemist and data scientist before moving to JP Morgan Chase. So we like we are you’re kind of modern workplace engagement tool. And that was really cool.

Reporting Tools 40

Reporting Tools Analytic Tools Feedback Software Customer Experience 40

Business of Software Conference

OCTOBER 23, 2019

My name is Bruce McCarthy. We’ve all been learning over the past few years, human beings are terrible at multitasking and there’s some data from quite a while ago, 25 years ago, showing that. He doesn’t believe in mining the data. We’re great at multitasking right. Well no we’re not.

Customer Experience 61

Customer Experience User Testing Onboarding KPIs Research Software 61

Intercom, Inc.

JANUARY 28, 2021

Government services shouldn’t be renowned for their endless queues, confusing forms, and excessive bureaucracy. In this episode of Inside Intercom, our Director of Brand Marketing Sarah Tran had the honour of seating down with Amanda for a chat about how governments can leverage technology to build better services and empower its citizens.

Customer Experience 249

Customer Experience Feedback Software Research Software Government 249