Intercom, Inc.

APRIL 12, 2018

As the CEO of Dribbble, a global community and invite-only platform for designers to share and find work, Zack Onisko faces a unique challenge: how do you grow a gated product? I have a long history of working in miscellaneous startups, either in the creative space or in the recruitment space. And they said, “An iOS app.”

Feedback Software 215

Feedback Software Analytic Tools Research Software Reporting Tools 215

Lenny Rachitsky

NOVEMBER 12, 2024

He’s an individual contributor (IC) PM who leverages AI tools and a suite of productivity systems to get more done with fewer resources (and management layers). Hide, ignore, and automate Slack 😑 Unfair: In my experience, PMs get tagged on Slack far more than any other role in a startup. (OK,

Product Research 107

Product Research Reporting Tools Product Manager Product Management 107

Product Takeoff

MARCH 19, 2019

The next step is to articulate a radical solution—a solution that would solve the problem if it could somehow exist, even if the product or service sounds like it’s straight out of a sci-fi story. The big picture for Product Management is based on these principles of Design Thinking, Lean Startup, and Agile.

User Testing 207

User Testing Product Research Research Software Feedback Software 207

Intercom, Inc.

JULY 21, 2022

Along the way, we’ve interviewed trailblazers, business leaders, makers and doers to share their experience and insights on all things startup strategy, product management, design, marketing, customer experience, and much, much more. For Slack, that was clearly the engineering and dev communities, who love new tools.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Userpilot

MAY 27, 2025

OpenAI: B2B Growth, Lifecycle As part of the Growth team, you’ll be at the forefront of bringing OpenAI’s technology to the world. We aim to make our innovative tools universally accessible, transcending geographic, economic, or platform barriers. Who would be a bad fit for this job? How can Som benefit your company?

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

UX Planet

JUNE 1, 2025

The Evolution of the AARRR Framework The AARRR framework was initially conceived as a methodology for startups to organize and prioritize their growthefforts. Over time, it has evolved from a simple set of metrics into a comprehensive system for understanding user behavior at each stage of the product journey PostHog,2023.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

Userpilot

AUGUST 23, 2024

Drawing from his experience with some of the world’s fastest-growing companies like Microsoft and Vidyard, Wes now focuses on guiding SaaS companies (324+ till now) across the globe on how to harness their products as powerful tools for growth. In 2016, while at Vidyard, Wes launched a free product that changed everything.

Webinar 105

Webinar Analytic Tools Feedback Software Books 105

Userpilot

APRIL 8, 2022

Product market fit, often just called product/market or “P/M” is one of the most important Lean Startup concepts. Hint: it starts with user feedback. Joanna founded and ran the Kolko PR agency from 2010 to 2016 where she noticed there was a need to automate the PR processes and there was no tool on the market to make that possible.

User Testing 98

User Testing Feedback Software Research Software Product Marketing 98

Intercom, Inc.

FEBRUARY 1, 2018

In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. Adam: Rachel, you’re leading growth marketing at one of the fastest growing software companies of this generation.

User Testing 174

User Testing Marketing Research Software Customer Experience 174

Intercom, Inc.

FEBRUARY 15, 2018

When it comes to designing digital systems, there is always a risk of forgetting there will be humans involved and, as a result, making things more robotic than realistic. Here are five quick takeaways: Conversational design as a concept is about looking at human conversation as a model for all interactions with digital systems.

Research Software 198

Research Software Feedback Software Weak Development Team User Testing 198

Product Talk

SEPTEMBER 6, 2023

Let’s have feedback loops. Then how do we do the work to discover what are the right solutions that actually address those needs in a way that drives that outcome? How do we get our teams access to the right tools to quickly test assumptions? Can we get access to the right tools? This is the absolute best solution.

Product Research 321

Product Research User Testing Research Software Feedback Software 321

ProductPlan

JANUARY 21, 2021

In 2016 I gave a talk on lean market validation at the opening night of Startup Weekend at the University of California, Santa Barbara. In attendance were 200 eager students and entrepreneurs who wanted to learn how to build a startup in 54 hours. 10 Ways to Rapidly Test Your Startup Idea. Write down your product concept.

User Testing 126

User Testing Startups Product Research Testing 126

Sachin Rekhi

SEPTEMBER 16, 2018

Video: Developing a Continuous Feedback Loop. Slides: Developing a Continuous Feedback Loop. Essay: Designing Your Product's Continuous Feedback Loop. When embarking on a new project, teams too often treat customer feedback as a one-time effort. Wanted to share the video , slides , and original essay from that talk.

Product Research 87

Product Research Feedback Loop Feedback Software User Testing 87

Mind the Product

DECEMBER 12, 2017

Having spoken at conferences twice this year on the subject of design and emotion, I was spurred into writing this post by the number of people who gave me positive feedback. Startups, small and mid-size companies are becoming more technologically sophisticated. The same technology can be used for (web) chat interfaces.

Data Visualization 150

Data Visualization Reporting Tools User Testing Analytic Tools 150

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

ProductPlan

JANUARY 21, 2021

In 2016 I gave a talk on lean market validation at the opening night of Startup Weekend at the University of California, Santa Barbara. In attendance were 200 eager students and entrepreneurs who wanted to learn how to build a startup in 54 hours. 10 Ways to Rapidly Test Your Startup Idea. Write down your product concept.

User Testing 105

User Testing Startups Product Research Testing 105

Melissa Perri

MAY 5, 2016

A Successful Start I learned about Minimum Viable Products like 99% of other Product Managers - through The Lean Startup by Eric Ries. It was so ripe with assumptions: “Do our customers want to hear about what are celebrities are up to directly in our platform? When I happened upon the book and Eric’s method, I thought, “YES!

User Testing 120

User Testing Feedback Software Customer Experience Research Software 120

Mind the Product

MAY 25, 2018

JustGiving’s goal is to grow the world of giving, enabling more money to be raised for good causes through the use of technology. And to test it, we ran user testing almost every week to get rapid feedback on mocked-up and coded prototypes, and reported back to the business every Friday on our progress and what we’d learned.

User Testing 149

User Testing Weak Development Team Onboarding KPIs Customer Experience 149

Intercom, Inc.

APRIL 22, 2019

His new venture focuses on creating a central knowledge network for scaling businesses so that employees aren’t wasting hours by chasing down important resources and company history scattered across a host of apps like Google Docs, SharePoint sites, Evernote and more. Kaitlyn : As you mentioned, this is your second startup journey.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Mind the Product

JANUARY 13, 2020

I joined AB Tasty – a SaaS solution, as a product manager in November 2019. In addition, there’s a constant exchange between teams and day-to-day, my main tasks are to gather feedback, prioritize it, and then follow up. Here the team I work in is made up of seven people (four developers, one designer.

Onboarding KPIs 140

Onboarding KPIs Product Management Product Manager User Testing 140

UX Studio

DECEMBER 14, 2023

However, at that time, I was busy working on my startup as a co-founder, so this feeling endured for another 1,5 years. We did research for Netflix and supported the startups of the Google incubator. I am holding the book as if it were holding me in the strong autumn wind of 2016.

Research Software 90

Research Software UX Feedback Software User Testing 90

Mind the Product

DECEMBER 5, 2019

The feedback on the concept was stunning: 15 out of 20 companies were excited about the idea. Asking customers for feedback can provide a lot of insight. As in the Trustpilot example, we set up 25 user interviews with IT freelance support specialists and consumers to get their feedback. Therefore, we scheduled 20 interviews.

User Testing 171

User Testing Product Research Customer Experience Weak Development Team 171

Intercom, Inc.

JULY 14, 2022

And so, in 2016, he joined Stripe, where he’s now the Head of Strategic Accounts for the Americas. I was speaking to foundations and corporations not about how we can use technology to solve their problems, but how we can address their goals around corporate social responsibility. Sales, he thought, would do just the trick.

User Testing 118

User Testing Customer Experience Feedback Software Research Software 118

UX Studio: Product Management

JULY 5, 2021

Since 2013, UX studio has been diligently working on helping rising startups and established companies create impactful digital products through intelligent design solutions. . We use Slack, Jira, Zeplin, and other collaboration tools to share work-related updates, set up meetings, and showcase design and research findings. .

Research Software 82

Research Software Analytic Tools Feedback Software User Testing 82

Intercom, Inc.

JUNE 14, 2018

Rather than suggesting a model startup, advisor and author Laura Klein is likely to point you toward her favorite heist film. Now the Vice President of Product at Business Talent Group , she has honed her expertise into a set of best practices and published them in two books: UX for Lean Startups and Build Better Products.

Weak Development Team 190

Weak Development Team Onboarding KPIs CTO Coach Fractional CTO 190

Product Talk

FEBRUARY 8, 2017

Instead, product teams are experimenting their way to viable solutions. We are putting our customers first, taking the time to discover unmet needs, and developing solutions that address those needs. The Lean Startup: Eric Ries [9:49]. Putting Discovery Practices Into Context: The Opportunity Solution Tree [21:32].

Product Research 100

Product Research Research Software User Testing Reporting Tools 100

freshtrax

SEPTEMBER 26, 2019

That is until BASE FOOD , a nutritionally balanced food Japan-based startup, successfully created a product that popularized the industries. BASE FOOD officially launched in April of 2016 in Japan and became Amazon Japan’s top seller of the year in the food category for 2017. What is BASE FOOD? Different types of noodles.

User Testing 73

User Testing Startups Customer Feedback Feedback Software 73

The Product Coalition

JANUARY 20, 2020

Startups and big businesses all over the globe use explainer videos to introduce their products, services, or tell about their brands creatively. Thought-out script and modern visual technologies of their movies are the key factors that make videos really outstanding.

Research Software 86

Research Software Feedback Software User Testing Product Research 86

Intercom, Inc.

SEPTEMBER 8, 2021

When it comes to launching sales teams in hyper-growth startups, few people have walked the walk as much as Maggie Hott. Despite attending university at Santa Barbara, not too far from the mecca of tech that is Silicon Valley, Maggie never thought she would end up working in technology. What do we need to change? Do right by others.

Weak Development Team 118

Weak Development Team Feedback Software User Testing Customer Experience 118

Mind the Product

MAY 29, 2018

His startup career includes Tumbleweed, Timestamp, WildPackets, inCode, and many others. Christina has helped to grow companies like LinkedIn, Yahoo, Zynga, and the New York Times, as well as numerous startups throughout Silicon Valley. Nir is also an active investor in habit-forming technologies. Nir Eyal, Author and Investor.

Technical Cofounder 96

Technical Cofounder Fractional CTO CTO Coach User Testing 96

Balsamiq

APRIL 23, 2018

First off, they created the User Centered Design Canvas , a powerful tool for analyzing product/market fit, value proposition, brand strategy, and more in a single document. One of Alina's mobile app projects. One of Alina's web app projects. — The Rectangles (@therectangles) October 13, 2016.

User Testing 73

User Testing UX Data Visualization Research Software 73

UX Studio: Product Management

SEPTEMBER 16, 2021

Apart from working with established brands and startups, we assess the expertise of various companies and create our independent rating list of trustworthy design companies. Imagine you would like to design a new mobile app interface in Berlin. At UX studio, we work with rising startups and established enterprises worldwide.

Research Software 59

Research Software User Testing Analytic Tools Feedback Software 59

ProductPlan

JANUARY 21, 2021

In 2016 I gave a talk on lean market validation at the opening night of Startup Weekend at the University of California, Santa Barbara. In attendance were 200 eager students and entrepreneurs who wanted to learn how to build a startup in 54 hours. 10 Ways to Rapidly Test Your Startup Idea. Write down your product concept.

User Testing 52

User Testing Startups Product Research Testing 52

PMLesson's Ace the PM Interview

DECEMBER 3, 2020

In 2016, I applied to Facebook’s RPM program. In 2017, a friend intro’d me to a tiny startup called Indigo Fair. Second interview is on product sense to see whether you can come up with interesting, customer-friendly product solutions. It took a week, but the feedback came back overwhelmingly positive.

Weak Development Team 98

Weak Development Team Customer Experience User Testing Feedback Software 98

Gainsight

APRIL 12, 2023

Mistake #2: On the other hand … not betting on the team that got me there “Everything will be fine once we get a new head of [X]” – every startup CEO ever (also me, frequently) When you launch a company, the initial team is usually whoever you can get. To run a startup, you have to make bets. Invest in back-office systems early.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience Enterprise 52

Amplitude

JUNE 21, 2018

He was the first product hire at Amino, an app with a vast array of mobile communities for whatever you’re into. Using the app everyday helps me organically spot UX pain points that aren’t immediately apparent until you use a feature time and time again,” he says. Meet David Berman, Product Manager at Amino Apps.

Feedback Software 45

Feedback Software Data Visualization Product Management Product Manager 45

freshtrax

AUGUST 6, 2019

From internship to startup. Before btrax Japan opened, a few eager Japanese entrepreneurs and students joined btrax in San Francisco to gain experience working for a startup in Silicon Valley. btrax has organized multiple startup events since 2010 including Japan Night and Asian Night to foster entrepreneurs from overseas.

User Testing 81

User Testing Customer Experience Naming Customer Feedback 81