Mind the Product

NOVEMBER 12, 2018

Or perhaps you attempted to enter your name into a text field, only to be told it contained invalid characters? In December 2017, we launched our web app in over 100 languages. By June this year, more than half of our 10 million plus monthly active users were publishing designs on Canva in languages other than English.

Research Software 129

Research Software User Testing Software Review Product Research 129

Gainsight

MAY 14, 2020

Feedback is a gift” Ah yes, the old mantra we know and love; and is especially prevalent when working on a design. We source feedback on new concepts, designs in progress, and have already delivered work through various sources including in-app feedback, usability testing, and the usage data we capture in Gainsight PX.

Customer Experience 64

Customer Experience Feedback Software User Testing Customer Feedback 64

UX Studio

APRIL 10, 2018

fit aims to make their audience healthier by listing all the information they need in one place. fit mainly speaks to the women of Dubai. However, they realized a lot of women read their health and fitness related content, so they decided to create a separate product for them. In October 2017 we partnered with Sport360.fit

Magazine 67

Magazine Feedback Software Research Software User Testing 67

Intercom, Inc.

FEBRUARY 7, 2019

How do you name an all-in-one solution for a plethora of problems, which – until now – have required individual tools? At Intercom, it’s that businesses should be able to talk to their users as humans. The way I think about Intercom’s thesis is that businesses should be able to talk to their users as humans. Short on time?

Feedback Software 171

Feedback Software Reporting Tools User Testing Data Visualization 171

Intercom, Inc.

SEPTEMBER 30, 2021

That approach is already being rewarded and recognized – Rebecca was recently named on Inc Magazine’s influential Female Founders 100 list for 2021. One of the reasons Rebecca couldn’t see herself as an academic is because academic research all too often stays inside a laboratory. It’s all about the family setting.

Research Software 223

Research Software Feedback Software Artificial Inteligence Data Visualization 223

Andrew Chen

DECEMBER 10, 2018

Above: New technology has always captivated consumers! And since I’m focused mostly on consumer companies – is there anything exciting happening? The intersection of growth hacking, new tech, and pre-existing consumer motivations. Lots of important consumer tech that was new at some point. My investing thesis.

User Testing 40

User Testing Startups Technical Review Customer Experience 40

The Product Coalition

APRIL 14, 2020

Source : Scrum Guide 2017. Video on/off is used to distinguish between roles, for example, between the inner circle and the outer circle of the User Experience fishbowl. Those surveys can be Sprint-specific, penciled-in between the Sprint Review and the Retrospective. Download the ’Scrum Anti-Patterns Guide’ for Free III.

Agile 78

Agile Feedback Software Data Visualization Reporting Tools 78

Alty

FEBRUARY 16, 2017

Need some help with filling it out or creating a custom one from scratch? But if you already did some solid market research, that’s awesome! We’ll need this information to anticipate your users’ preferences and create specific user personas during the design stage. Check out the commentary below. Bring it on.

Research Software 50

Research Software User Testing Technical Review Data Visualization 50

UX Studio: Product Management

JANUARY 27, 2022

A centralized system is required to develop a good understanding of your users across teams and across your firm. Here’s when research repositories come in handy. They bring together various points of user input and feedback. What are the key guiding principles for Research repositories? Research data.

User Testing 91

User Testing Research Software Reporting Tools Data Visualization 91

Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. I guess you can say Customer Success did, in fact, Cross the Chasm. The More Things Change, the More They Stay the Same.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Pragmatic Marketing

FEBRUARY 17, 2017

Revenue marketing is the combination of strategies, processes, people, technologies, customer focus and results that does the following: • Drops sales-ready leads into the top of the funnel • Accelerates sales opportunities through the sales pipeline. Let’s review each stage of the journey. What Is Revenue Marketing?

Marketing 70

Marketing Reporting Tools White Paper B2B 70

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. To summarize: Martech isn’t about making your strategy fit to the technology you want to use. Strategy first, technology second.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

ProductPlan

SEPTEMBER 8, 2021

Amazon’s product strategy example has rewritten the book on convenience, easy access, and speed, and in doing so, embedded itself in the daily lives and routines of consumers. Amazon has been a subtle disrupter to spaces, markets, and basic daily life routines — significantly transforming how, where, and when we consume.

Product Strategy 64

Product Strategy User Testing Strategy Technical Review 64

Business of Software Conference

MARCH 27, 2019

Scott Berkun, author of The Dance Of The Possible, spoke at Business of Software Conference USA 2017 about how to unlock your creativity and pursue it in your workplace. The men were employed by a man named Eiffel, who had done some good work, he wasn’t famous yet around the world, this is many years before the tower was built.

Feedback Software 40

Feedback Software Research Software Weak Development Team Technical Review 40

Intercom, Inc.

JULY 21, 2022

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. We’ll also hear Andrew Chen, general partner at Andreessen Horowitz, talking about the changing landscape of customer acquisition.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

UX Studio

FEBRUARY 15, 2024

The Challenges faced, specifically about the detailed insights and learnings from the 50 user interviews conducted, discussing how this data helped shape the core design and functionalities across the app in a user-centric manner. So my name is Victor Eperjesy. Should we do research? What type of research should we do?

Research Software 63

Research Software Analytic Tools Transportation Feedback Software 63

The Product Coalition

OCTOBER 23, 2019

Booking, Airbnb, and Expedia disrupted the travel industry by empowering customers with new tools to build their routes, find itinerary options and plan activities. For your customer, this means a more pleasant experience coupled with the ability to run some tasks offline. Let’s imagine that some tourists plan a trip to Paris.

Reporting Tools 60

Reporting Tools Travel Data Visualization Research Software 60

Business of Software Conference

MAY 21, 2020

We’ve also received some incredible feedback from our interview process. Just last month we had a candidate who we rejected for an android internship role and afterward he sent us a really long email giving us feedback on our hiring process. Understand the importance of automating scalable testing. Oh yeah absolutely.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Userpilot

APRIL 30, 2021

Rather than hiring a bunch of marketing people in-house and figuring out a process from scratch, it can sometimes be more cost-efficient to hire an agency, plug your business model into their existing systems, and press play. Content creation : the act of creating the content from scratch, often involving a research process.

Research Software 98

Research Software Marketing Technical Advisors Customer Experience 98

StubHub

DECEMBER 13, 2018

By Pablo Flores , Engineering Head of Customer Journey & Kevin Guo , UI Architect Speed is the best user experience. Every delay in response time in our products frustrates the customer and ultimately impacts the bottom line. In 2017, we were not as fast as we felt we could have been. That said, where do you start?

Technical Review 53

Technical Review Customer Experience User Testing Software Review 53

Business of Software Conference

JUNE 20, 2019

Founder Peldi has attended Business of Software every year since 2010, and has 5 BoS talks to his name. We didn’t really know what to call this talk so we gave it this name. Few customers, happy. And then after a while I had to give up the dream because I was hiring too many customers so I had to. It was my dream.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Roadmunk

JULY 13, 2017

Anna Marie Clifton (@TweetAnnaMarie) May 22, 2017. I think about velocity in terms of: how long does it take from deciding that something is possible to getting it in front of customers? How quickly do you validate or invalidate ideas with your research team? What does it take to get that final mile out to customers?

Data Visualization 61

Data Visualization Analytic Tools Research Software Product Research 61

Intercom, Inc.

FEBRUARY 21, 2019

com as its head marketing guy in late 2017, having known that he wanted to be a CMO since the age of 10. I caught up with Ryan for a conversation that ranged from how to articulate your value to educated customers to why he tries to schedule one job interview per day. Customers are more educated than ever. Ryan joined G2.com

Education 123

Education Reporting Tools User Testing Customer Experience 123

Imaginary Cloud - Design

JANUARY 30, 2020

In 2017, Gartner introduced the concept augmented analytics in his Augmented Analytics is the Future of Data and Analytics report. Namely, its potential to provide companies with actionable insights rather than with abstract raw data.

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

Gainsight

MAY 21, 2021

It was early Fall 2017 when I got a call from a former manager of mine who had just joined what he referred to as “a rocketship called Gainsight.”. His pitch was simple: “This technology is incredible and the culture is off the charts, but at the pace we’re adding customers, onboarding has gotten a bit too messy and complex.

Reporting Tools 52

Reporting Tools Data Visualization Feedback Software User Testing 52

Userzoom

AUGUST 6, 2019

Katja Borchert, Senior Product Owner & UX Researcher, and Pietro Romeo, UX Researcher, reveal practical and leftfield examples of user research at FlixBus in their presentation ‘Don’t Guess It, Test It!’. So, my name is Katja. I joined FlixBus in 2018 as a Senior Product Owner and researcher.

User Testing 101

User Testing Product Research Presentation Research Software 101

Intercom, Inc.

JANUARY 10, 2019

But instead of focusing exclusively on algorithms, the next frontier is making those bots accessible and user-friendly. Instead, they should be deployed when there are more complicated if-this-then-that scenarios that would be difficult for users to guide themselves through. Chatbots shouldn’t just ape web forms. Paul: Yeah, for sure.

User Testing 143

User Testing Banking Customer Experience Technical Review 143