eG Innovations

FEBRUARY 25, 2019

From the 2018 Migration Survey conducted by eG Innovations, some interesting statistics surfaced: 59% of 795 Citrix professionals voted that slow logons were the number one problem for them. Default settings in the operating system are not the best. Is there any tool that can identify slow printing in a Citrix session?

Reporting Tools 63

Reporting Tools Analytic Tools Data Visualization User Testing 63

The Product Coalition

FEBRUARY 8, 2018

The process of reviewing prior budgets (and comparing them to actuals) often identifies new key performance indicators (KPIs) to track, which may call for changes in how you record revenue and expenses. is a good time to take a step back and reflect on how well your financial tracking systems are serving you. What’s in your budget?

Systems Review 60

Systems Review Software Review Data Visualization Customer Experience 60

Imaginary Cloud - Design

JULY 2, 2020

And I follow some blogs”. The thing is: a book can expand a topic in much more depth than any blog article or podcast will ever be able to do - at least if it is a good book. Those books could be summarized without much loss in a blog post or podcast. Oh, but I prefer listening to podcasts. The problem with most reading lists.

Books 52

Books Technical Review Research Software Data Visualization 52

Intercom, Inc.

DECEMBER 12, 2018

By early 2018, Brinker had updated it with almost 2,000 more vendors — that’s nearly 7,000 marketing software companies fighting for the same buyers’ attention. But here’s the thing: a tool is not a strategy. Without this foundation, your marketing stack can become a set of siloed tools that will bog your team down in complexity.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Usersnap

JUNE 30, 2022

A good example is our guide to product survey questions to understand what to ask to get the right insights. Gathering data directly from your users will help you build better products, and grow your companies. To answer these questions, look at your target audience, your product, and any other services you may offer.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

The Product Coalition

FEBRUARY 6, 2020

A/B tests, multichannel CJMs and customized content: everyone starts doing it Source: State of Digital Marketing 2019 (by Altimeter) This report provides an update on how companies use digital marketing to drive growth, what goals they set, what practices, metrics, platforms, frameworks they use, and what challenges they face.

Data Visualization 78

Data Visualization Research Software Reporting Tools Analytic Tools 78

UX Studio

SEPTEMBER 20, 2018

The work started in April 2018 and took seven weeks. We also checked the analytics data. They found the onboarding flow difficult to understand – mainly due to unclear copy. Read Luca’s blog post about how to create a delightful first experience. Takeaways: our tips to reduce churn rate. Scope and team.

Research Software 95

Research Software Analytic Tools Feedback Software UX 95

Intercom, Inc.

APRIL 22, 2021

In this episode of Inside Intercom, Brian Scanlan , our own Principal Systems Engineer, sat down with Will to talk about all things s taff engineer – what it is, how to get there, and what happens when you progress beyond a senior engineering role. What’s the right way to do this in your company? Another one that I think about is preening.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

eG Innovations

AUGUST 30, 2022

FSLogix is used as it reduces user logon times by offloading user profiles to a VHD(X) file and redirect a user’s data and settings to a centralized share repository and attach to those VHD(X) disks at logon. Acquired by Microsoft in 2018, the technology has now been tightly integrated within the Microsoft Portfolio.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Customer Experience 52

Intercom, Inc.

DECEMBER 17, 2018

Live chat is a powerful tool , but only when it’s used properly. If you want to support customers with live chat, you’ll need to make smart decisions about where it’s added to your site, how your customer service team will use it, and how it integrates with your other support processes.

Research Software 217

Research Software Reporting Tools User Testing Feedback Software 217

Gainsight

JULY 7, 2021

Meanwhile, Pulse the conference graduated from a ballroom in 2013 to a full takeover of the Intercontinental Hotel in 2014 , San Francisco’s Pier 48 in 2015 , the Oakland Convention Center in 2016 and 2017 , the San Mateo County Events Center in 2018 , and finally to the venue it was truly meant to call home, San Francisco’s Moscone Center, in 2019.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Intercom, Inc.

JULY 21, 2022

Along the way, we’ve interviewed trailblazers, business leaders, makers and doers to share their experience and insights on all things startup strategy, product management, design, marketing, customer experience, and much, much more. For Slack, that was clearly the engineering and dev communities, who love new tools.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Intercom, Inc.

AUGUST 1, 2019

Michael and his team created a lucrative reward system for startups , which they were able to do through group purchasing (taking advantage of a vertical that allowed them to buy software packages). I remember first meeting you and Enrique in August 2018, and your team was maybe 30 people? — Brex (@brexHQ) June 19, 2018.

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36

eG Innovations

OCTOBER 29, 2021

In this blog post, I’ll cover some of the history of observability vs. traditional monitoring paradigms, and particularly, how they apply to the new world of microservices and containerization technologies, such as Docker and Kubernetes (K8s). You can only monitor a system that is observable. Something Old.

Analytic Tools 52

Analytic Tools Data Visualization Artificial Inteligence Systems Review 52

Split

AUGUST 28, 2020

The CAB itself is a collection of representatives from various functions inside and outside of corporate IT, chartered with reviewing proposed changes and assisting the change manager in change assessment, prioritization and scheduling. Peer Code Reviews Combined with What Now ? But, who should be in charge? The second half?

Analytic Tools 105

Analytic Tools Feedback Software Software Review Weak Development Team 105

Business of Software Conference

JUNE 20, 2019

In 2018, Balsamiq celebrated its 10th Birthday – an impressive achievement for any SaaS company. They are archetypal BoS talks: honest, full of insight, and give you a peek behind the curtain at the inner workings of a successful SaaS company. People who entrusted us with their data with their work of weeks and weeks… poof.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Userpilot

JULY 8, 2020

We’ve talked a lot about ‘Aha’ moments here on the Userpilot blog. In this chart, for example, you can see that for March 2018 starters, a big retention problem occurs in month 6. That seems to be happening for more recent cohorts at around the same time: April 2018 cohort – month 4 is August. Source: sherlockscore.com.

Onboarding KPIs 89

Onboarding KPIs User Testing Customer Experience Analytic Tools 89

Userpilot

JULY 13, 2021

UI design is a subset of UX and a UI designer is responsible for designing the visual experience of a digital product for users. UI design is a subset of UX and involves designing the visual experience of a user. While reviewing their design files, ask yourself the following questions: Is the folder structure organized and intuitive?

Research Software 98

Research Software Feedback Software Data Visualization Reporting Tools 98

Business of Software Conference

NOVEMBER 12, 2019

In this talk from Business of Software Conference Europe 2018, she explains some of the advantages with examples from MeetEdgar. Edgar is a social media scheduling and automation tool. But in 2018 there’ve been some big changes in the social media landscape. We lost some of our functionality as a tool due to API changes.

Research Software 45

Research Software Software Review Data Visualization User Testing 45

Intercom, Inc.

NOVEMBER 23, 2022

Behind closed doors, negotiations are dragged on for months while founders and executives figure out ways to eliminate friction and create a synergy that can drive the most value of their shared cultures, processes, and systems. I think you were first on back in 2018. And today’s guest knows just how much it takes to make it work.

Research Software 118

Research Software Analytic Tools Feedback Software Software Review 118

Business of Software Conference

NOVEMBER 12, 2019

In this talk from Business of Software Conference Europe 2018, she explains some of the advantages with examples from MeetEdgar. Edgar is a social media scheduling and automation tool. But in 2018 there’ve been some big changes in the social media landscape. We lost some of our functionality as a tool due to API changes.

Research Software 40

Research Software Software Review Data Visualization User Testing 40

Modus Create

MARCH 8, 2020

A friend thought I would be a good fit to do manual UI testing and data validation testing for the company she was at, and helped me get an interview. Your voice is the most powerful tool you have, don’t be afraid to use it. I have an Engineering degree in Information systems from Universidad Tecnológica Nacional.

Research Software 105

Research Software Technical Review Feedback Software Analytic Tools 105

Usersnap

JULY 26, 2020

With each difference, I would review and decide, based on the test, whether the result was a true failure or defect. If it was the latter, I’d write up a defect report for a developer to look at—and possibly fix. Some defects get fixed, other defects are low enough impact that they are just noted and left in the system.

Reporting Tools 128

Reporting Tools Feedback Software User Testing Software Review 128

Business of Software Conference

SEPTEMBER 3, 2019

They offered solutions and suggestions for Sys Admins via content in blogs, KB’s, videos and webcasts. Now, we are a systems management solution. We are system administrators and there were some contingencies that all of us were ironclad on. We’ve always been blogging. We also tried doing all things to all people.

Analytic Tools 40

Analytic Tools Marketing Research Software Technical Review 40

Amplitude

DECEMBER 17, 2019

In the last couple years, Amplitude has seen exponential growth, establishing us as industry leaders in the space of Product Analytics. We believe that everyone who cares about data should have access to real-time, interactive analytics, so low query latency is one of our top priorities. Why re-architect?

Analytic Tools 19

Analytic Tools Data Visualization Engineering Research Software 19

Business of Software Conference

OCTOBER 1, 2019

He he’s very analytical and he’s done all the spreadsheets and sweated all the numbers and he’s presented this roadmap to a large group of folks. I’m going to not talk about companies that are in the professional service or custom software business. So let’s start of course with product managers right.

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Andrew Chen

NOVEMBER 1, 2018

My journey took a while too: 10 years in the Bay Area (and blogging, building my network, etc). I started my blog originally to write down everything I was learning. As of early 2018, when I had presented this, these were some of the companies that had growth titles or formal growth teams). How do you predict the future?

Onboarding KPIs 111

Onboarding KPIs Feedback Software User Testing Data Visualization 111

Intercom, Inc.

JUNE 10, 2019

It powers everything from article, conversation and user search to reporting, billing, message delivery and even our internal log management and analytics. It’s September 2018, and there are 7 Elasticsearch clusters at Intercom. Before we upgraded Elasticsearch, our clusters had: 40 dedicated data nodes. Set up a new 6.3.0

Reporting Tools 35

Reporting Tools Data Visualization Analytic Tools Software Review 35

The Product Coalition

MAY 25, 2018

Authorizing our newsletter service provider ConvertKit to process your data to deliver newsletters. Upcoming Hands-on Agile Webinars Save the dates: On May 22nd, 2018 , the fourth webinar will address Agile Failure Patterns in organizations. On June 5th, 2018 , the fifth webinar will address Sprint planning anti-patterns ??

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Business of Software Conference

OCTOBER 29, 2018

Wade’s talk is followed by a mammoth Q&A – full of insights from someone who lives and breathes remote work. A job is one of the most important things your company can offer to people because if you bring really great people in, you’re able to, uh, sell your products and services much more successfully.

Weak Development Team 79

Weak Development Team Reporting Tools Feedback Software Data Visualization 79

Business of Software Conference

NOVEMBER 28, 2019

There are three main aspects to sales: Planning, Selling, and Tools. This talk from Stephen Allott takes you throught the journey of planning for success and which rules and tools can help and hinder your organization. Stephen Allott (Seedcamp) – Rules & Tools For Scaling Software Sales from Business of Software Conference.

Analytic Tools 40

Analytic Tools Research Software Data Visualization Software Review 40

Userzoom

AUGUST 6, 2019

In the following video and transcript of their talk at BetterUX London 2019 , Katja and Pietro discuss how they democratized UX and took a journey towards a corporate UX majority, by running two concurrent teams: Team Hive, which is focused on the development of design systems, and Team Swarm, focused on user research and insights.

User Testing 101

User Testing Product Research Presentation Research Software 101