Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. According to SiriusDecisions, 92% of B2B marketers consider ABM “extremely” or “very” important to their marketing efforts.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Userpilot

MARCH 8, 2022

In 2018, Perri published a popular book entitled “ Escaping the Build Trap : How Effective Product Management Creates Real Value ”. The book described the common tendency for organizations to focus on features instead of delivering true value for the users, and discussed: How not to turn into a feature factory.

Technical Advisors 107

Technical Advisors Product Research Analytic Tools User Testing 107

Intercom, Inc.

MAY 21, 2020

Next is assisting: gathering information from a customer so a human support agent has everything they need by the time they’re stepping in to help. You wouldn’t want to deploy automation for a customer who has specifically requested a human touch, for example. Short on time? Is faster better? Ryan: Sure thing, Kaitlin.

User Testing 221

User Testing Customer Experience Data Visualization Reporting Tools 221

Intercom, Inc.

AUGUST 12, 2021

Few people are better advocates for a unified view of the customer experience than Dan O’Connell. He’s been the Chief Revenue Officer and Chief Strategy Officer at Dialpad, the cloud communication platform, since the spring of 2018, but his fascination for conversations and natural language processing came even sooner.

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

Amplitude

NOVEMBER 12, 2019

Compared to one-time-purchase software, SaaS products offer a few key benefits. Another core benefit to digital products is that it’s possible to improve the user experience over time (such as by adding new features or upsell Digital products make it possible to improve the user experience over time.

Analytic Tools 94

Analytic Tools Onboarding KPIs Enterprise Data Visualization 94

Intercom, Inc.

MARCH 29, 2022

We were joined by more than 2,500 customers, partners, and others who wanted to learn more about our product, goals, and the path ahead. We’re sharing the entire recording of New at Intercom – if you didn’t make it, or just want to experience it all over again, here’s your opportunity.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Intercom, Inc.

NOVEMBER 23, 2022

Back in 2018, in what seems like another lifetime, we interviewed him to talk about the art and science of pricing – from raising prices to the pros and cons of freemium products. But for Patrick, the ideal time to bring in investors is when you start gaining real traction. I think you were first on back in 2018.

Research Software 118

Research Software Analytic Tools Feedback Software Software Review 118

Intercom, Inc.

MARCH 29, 2018

His team works with companies ranging from tech giants like Amazon, Uber and Salesforce to Series A stage up-and-comers as they try to acquire more customers. This was in 2013, and my job was to figure out how to redirect or pivot the company, because it was going through some tough times. Adam: All your clients today are inbound.

Webinar 192

Webinar Inbound Download User Testing 192

Pragmatic Marketing

JANUARY 18, 2018

On January 13, 2018, more than one million residents of the state of Hawaii received an emergency alert on their smart phones, warning them of an inbound ballistic missile. User-centric design, a design philosophy that focuses on usability and user behavior, would have helped avoid this public relations debacle.

User Testing 70

User Testing Reporting Tools Inbound Government 70

Indicative

MAY 25, 2018

Indicative visited the 2018 Propelify Innovation Festival on May 17th. Snopes is already a part of Facebook’s effort to provide more information around news articles on its platform, and Mikkelson believes that adding context can go a long way in fighting fake news. “I 5 Steps for More Customers. Deciding by Data.

Research Software 53

Research Software Banking Certifications Customer Experience 53

Business of Software Conference

JULY 26, 2016

Talks from BoS USA 2018. Shawn Anderson & Shane Corellian: Alternative Marketing, or “Oops I Did A Marketing” Ayat Shukairy: Why “Customer First” Fails & What To Do About It. Talks from BoS Europe 2018. Marty Cagan: Customers Are Not The Source Of Innovation. Unsubscribe anytime.

Weak Development Team 70

Weak Development Team Data Visualization Customer Feedback User Testing 70

Business of Software Conference

NOVEMBER 19, 2019

Tim Barker has established three startups and has seen the ups and downs of the startup journey, from his first business being acquired by Salesforce – where he spent five years in the formative age of cloud computing – to his current company DataSift being acquired by Meltwater in 2018. We also drove a huge amount of inbound.

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8

Business of Software Conference

MAY 21, 2020

I see my role as helping ensure that we have the right people, the right capabilities, in the right place, at the right time. I’ve also got experience of working with stem organisations during the initial scaled up phase. We know it may take some time to find them and say we are patient.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Intercom, Inc.

FEBRUARY 27, 2020

?. Anyone who’s tangled with customer support knows: getting an answer to your question is one thing, but actually landing on a useful resolution to your problem can be another. Two years ago, we introduced Answer Bot to address our customers’ most important questions. Short on time? Here are five quick takeaways.

User Testing 23

User Testing Artificial Inteligence Data Visualization Customer Experience 23