Mind the Product

APRIL 24, 2018

Setapp provides Mac users with a way to use and discover new apps, and developers with a new way to reach customers and generate extra revenue. We liken Setapp to Netflix for Mac software: the user pays a monthly subscription and receives access to a suite of curated Mac apps. Problems with Customer Development.

User Testing 161

User Testing Customer Feedback Customer Experience Data Visualization 161

Intercom, Inc.

APRIL 5, 2018

If users don’t stick around, they won’t learn and inevitably won’t share Duolingo with their friends. In her five years there, she helped take Duolingo from 3 million users to more than 200 million. In her five years there, she helped take Duolingo from 3 million users to more than 200 million.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

Intercom, Inc.

DECEMBER 12, 2018

By early 2018, Brinker had updated it with almost 2,000 more vendors — that’s nearly 7,000 marketing software companies fighting for the same buyers’ attention. Marketing technology – or MarTech – stacks are the groups of technologies that marketers use to execute, analyze and improve their marketing across the customer lifecycle.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Mind the Product

FEBRUARY 25, 2020

It’s not rocket science that awesome products come from awesome teams, so what’s the key to creating and managing a team that’s designed for maximum impact? Here, taking advice from a number of product pros, we look at a selection of ways to build product teams and empower them to achieve success.

Weak Development Team 169

Weak Development Team User Testing Workshop Magazine 169

Usersnap

AUGUST 26, 2021

There are two reactions to receiving customer feedback: “yippie!” or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join those 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue.

Feedback Software 119

Feedback Software User Testing Customer Feedback Product Research 119

Arkenea

APRIL 10, 2025

In a fastmoving digital economy, many organizations leverage outsourced software product development to accelerate innovation, control costs, and tap into global expertise. Rather than building and maintaining a large inhouse team, businesses partner with specialized vendors to handle design, development, testing, and deployment.

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Software Review 52

Intercom, Inc.

APRIL 22, 2021

If you’re a senior engineer and want to further your career, what skills should you develop? Moving forward in your career, avoid the trap of doing work that feels high-impact, but it’s actually not , or work that makes you look good at the expense of the project and the team. How do people move into staff engineering roles?

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Mind the Product

APRIL 23, 2018

And leaders have an outsized impact on team performance. She shared some insights on human behavior, and how we as leaders can use our influence to build a culture of psychological safety, enhancing collaboration and problem solving in our teams. Two Tracks of Product Insights. Think Bigger.

Agile 157

Agile Weak Development Team User Testing Customer Feedback 157

Mind the Product

AUGUST 19, 2019

According to Crunchbase, in 2018 there were 5,000 startups relying on machine learning for their main and ancillary applications, products, and services. Secondly, as great product managers are also great capacity builders for their teams, you should start looking for opportunities that AI can present for your product.

Artificial Inteligence 195

Artificial Inteligence Data Visualization Product Research Reporting Tools 195

Intercom, Inc.

AUGUST 13, 2019

In a recent talk at UX London , I discussed some lessons learned while growing the design team at Intercom, reflecting on the technology industry’s obsession with tools, and pointed out how our sense of tools as objects or apps blinds us to the reality that the processes we adopt and develop are also, in effect, tools.

Reporting Tools 223

Reporting Tools Research Software Feedback Software Weak Development Team 223

Userzoom

FEBRUARY 12, 2020

This is a guide for UX and research practitioners who have either newly joined an organization that’s using the Agile methodology, or their current product development is adopting Agile for the first time and they’ve been told to “make UX research happen in this new fangled process immediately please!” . What are the benefits of Agile?

User Testing 100

User Testing Product Research Research Software Customer Feedback 100

Product Innovation Educators

SEPTEMBER 10, 2018

Insights for new product managers and people who want to be product managers. It is coming up soon, Oct 2-3, 2018 and you still have time to register. You need to first build your social capital and get to know everyone on the team and what the pain points are. When you can, it is better to learn from the mistakes of others.

Customer Feedback 136

Customer Feedback Product Management Product Manager Feedback Software 136

Business of Software Conference

NOVEMBER 26, 2018

BoS2018. — (@MarkLittlewood) October 3, 2018. Video, Slides, Transcript and Rahul’s blog about this follow… Understanding Customers. Rahul shared an incredibly simple framework Superhuman uses for understanding their customers. Michael Trafton (@mikeytrafton) October 3, 2018. ” Very disappointed.

User Testing 103

User Testing Product Marketing Engineering Marketing 103

Mind the Product

JUNE 19, 2018

Typically this would be a cross functional team of C- level and director-level people. User adoption. Customer feedback/satisfaction. Does user retention or adoption serve as a good proxy for contract renewal and growth? How can you patch out weaknesses to take advantage of opportunities? Q1-2018 (actual).

Data Visualization 133

Data Visualization Research Software Feedback Software Weak Development Team 133

Intercom, Inc.

FEBRUARY 1, 2018

In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. I stumbled upon Eric Ries and Steve Blank, the concept of customer development – it was a revelation.

User Testing 174

User Testing Marketing Research Software Feedback Software 174

The Product Coalition

FEBRUARY 6, 2020

A/B tests, multichannel CJMs and customized content: everyone starts doing it Source: State of Digital Marketing 2019 (by Altimeter) This report provides an update on how companies use digital marketing to drive growth, what goals they set, what practices, metrics, platforms, frameworks they use, and what challenges they face.

Data Visualization 84

Data Visualization Research Software Reporting Tools Analytic Tools 84

The Product Coalition

JUNE 14, 2020

Prototypes and Minimum Viable Products (MVP) are a critical part of product development. Sure, you could dive right in, spend months developing an expensive product with all the bells and whistles. They help you to find your product-market fit , get stakeholder and user feedback, and start building buzz around your upcoming launch.

User Testing 146

User Testing Feedback Software Customer Experience Data Visualization 146

Business of Software Conference

OCTOBER 29, 2018

Wade’s talk is followed by a mammoth Q&A – full of insights from someone who lives and breathes remote work. Wade Foster (CEO/Founder, Zapier) – Building Operating Cadence with Remote Teams from Business of Software Conference. A little bit about how to build an operating cadence and a remote team.

Weak Development Team 79

Weak Development Team Reporting Tools Feedback Software Data Visualization 79

Usersnap

MAY 21, 2019

No matter what type of business you’re in, you have to deal with customers. Putting a heavy focus on customer needs will help you in many ways, one of which is to create strong customer advocacy. According to Harvard Business School Press, just a 12% increase in customer advocacy can bring 200% growth in revenue for companies.

User Testing 74

User Testing Customer Experience Customer Feedback Product Research 74

Split

AUGUST 28, 2020

Software development in 2020 is a rapidly changing environment. In order to best support both speed and safety AS WELL AS business impact, you want your development teams and your customers driving your decision making. But how do you control for safety at speed? Actually, no. Peer Code Reviews Combined with What Now ?

Analytic Tools 106

Analytic Tools Feedback Software Software Review Weak Development Team 106

Business of Software Conference

JUNE 20, 2019

In 2018, Balsamiq celebrated its 10th Birthday – an impressive achievement for any SaaS company. They are archetypal BoS talks: honest, full of insight, and give you a peek behind the curtain at the inner workings of a successful SaaS company. Few customers, happy. Peldi Guilizzoni, Founder/CEO, Balsamiq. It was my dream.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

DISQO

FEBRUARY 26, 2018

Beyond that, common past roles are marketing and customer-facing roles like sales and customer success. The vast majority of digital product managers set product roadmaps and write user stories. Qualitatively though, product managers today use a lot more tools and talk to more customers than ever before.

Data Visualization 65

Data Visualization Product Management Product Manager Customer Experience 65

Amplitude

OCTOBER 3, 2018

As former Head of Growth at Atlassian, he saw the company go from being one of many in the B2B solutions space to becoming a highly-differentiated multi-billion dollar business, and helped develop and grow products such as Jira and Confluence. Shaun Clowes: The insurance industry in general has a pretty awful relationship with its customers.

User Testing 71

User Testing Customer Experience Customer Feedback Feedback Software 71

Imaginary Cloud - Design

JULY 2, 2020

It is not that those books are bad. In a time when there was very little acknowledgment about the importance and the role of design, when design was mainly done by developers and with very little user awareness. Summing it up: Sprint describes how to include design in your product development. little about product design.

Books 138

Books Technical Review Research Software Data Visualization 138

The Product Coalition

JUNE 5, 2018

Thanks to Jay Reed, Flickr We were recently lucky enough to spend some time with a talented team building a new B2B SaaS product within a global organization. We talked about building SaaS products, the challenges we are working on, the power of Customer Success and how product feedback can be used effectively.

Feedback Software 60

Feedback Software User Testing Customer Feedback B2B 60

Userpilot

JULY 29, 2019

It’s what you are for a particular customer. If you don’t define this value from the beginning for fear of putting another ‘potential customers’ off – you may end up putting everyone off. 2 Failing to communicate our value promise in a way your customers understands. What they can expect , and how much it will cost them.

Feedback Software 104

Feedback Software Positioning Reporting Tools Strategy 104

Lenny Rachitsky

SEPTEMBER 3, 2024

Over the past year, Phil Carter has been developing a framework for growing consumer subscription businesses, called the Subscription Value Loop. Social networks grow ad revenue by increasing user engagement. a meetup, join our paid subscriber Slack and find your local city channel. Learn more here.

User Testing 133

User Testing Feedback Software Framework Onboarding KPIs 133

The Product Coalition

JUNE 25, 2018

Agile is an awesome approach when done right, but is your team making these common mistakes? The benefits of embracing agile is that you can bring valuable products to market quicker through user validation. I’d argue that making these mistakes will actually slow a team down in the long run.

Agile 74

Agile Weak Development Team Technical Review Software Review 74

Business of Software Conference

JUNE 27, 2019

There are 3 reasons your team isn’t doing what you want them to do, says Mikey Trafton. In his 3rd talk at Business of Software, Mikey picked up from where he left off at the end of his previous talk ‘ How To Recruit A Badass Team ‘ You’ve hired a great team, but you need to learn how to manage them.

Weak Development Team 58

Weak Development Team Reporting Tools Research Software Feedback Software 58

Userpilot

JULY 23, 2020

So, in this blog we’ll show you how to keep your customers happy with a targeted retention strategy. And remember – happy customers are paying customers. You’re signing up new users for your SaaS product every day. Leads are quickly turning into users and you’re thinking: “Job done. Congratulations!

Research Software 93

Research Software Feedback Software Marketing Strategy 93

Amplitude

DECEMBER 17, 2019

Our overall P95 end-user latency for all queries continues to be below 1 second because of multiple layers of caching implemented in our infrastructure. We are constantly building new and more powerful features to allow customers to get more insights out of their data. We were using weekly event time buckets for our customers.

Analytic Tools 19

Analytic Tools Data Visualization Engineering Research Software 19

ProductPlan

DECEMBER 13, 2021

It’s a word that isn’t commonly favoured by the Product community because Transformation Programs rarely allow Product Teams to autonomously decide how they’ll achieve their mission. Organisations arbitrarily issue new role titles such as Product Owner, Agile coaches are bussed in, and teams are organised in “squads”.

Weak Development Team 98

Weak Development Team Agile Technical Review Product Research 98

Business of Software Conference

APRIL 7, 2020

Ayat is a ‘queen of CRO’ with over ten years helping companies create websites that customers love, and that result in increased sales and retention. Most marketing talk, or business strategy meetings, emphasizes the importance of ‘customer first’. Customer First fails? How do we get into the minds of the customer?

User Testing 69

User Testing Customer Experience Data Visualization User Friction 69

UX Studio

JULY 4, 2018

VR in UX research can serve as an individual tool to explore user needs and test complex user experiences. We collected some best practices for those looking to learn more about or just getting started with VR user testing. Applications of VR user testing in retail. VR user testing in the service industry.

User Testing 73

User Testing Research Software Product Research Feedback Software 73

The Product Coalition

MAY 19, 2020

Intercept field study by UX Studio Image by UX studio Our client creates digital products to help football fans follow matches, favorite teams, news, or even play web or mobile games. Some years ago their team decided to put a new app in football-lovers’ pockets. We as researchers constantly supported the product team with insights.

Research Software 84

Research Software Feedback Software User Testing Product Research 84

UX Studio: Product Management

JANUARY 11, 2022

As a professional user experience design agency, we help companies worldwide choose the most suitable design partners to create impactful digital products. Our experts analyzed services, portfolios, expertise, strengths, and weaknesses of dozens of Webdesign Wien companies to create this curated list. This is our fantastic UX team.

Research Software 82

Research Software User Testing Customer Experience Data Visualization 82

BrainMates

MARCH 6, 2018

In March 2018, Rich Mironov visited Australia and presented to the Product Talks Sydney Meetup Group on building and scaling Product teams. Why do we need a Product Management team? ” Startups as well as big companies tend to focus on individual customers, individual accounts. The customers pay our company money.

User Testing 75

User Testing Feedback Software Product Management Product Manager 75