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Core responsibility: How we scaled our core technologies team

Intercom, Inc.

How our core technologies were being used was also diverging, leading to needlessly increased complexity in our systems. So in late 2018, Team Datastores was created, initially with a fairly conservative area of responsibility. It also led to a queue of engineers wanting to join the team. Widening the circle of ownership.

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If You’re Not Checking UXD, You’re Gambling

UX Planet

Consider the infamous redesign of Snapchat in 2018, which led to a user uproar and a significant drop in user engagement. ? A classic example is Amazon’s one-click purchasing system, simplifying the buying process and boosting sales significantly. ? Usability Testing: Regularly conduct usability tests with real users.

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How we ensure the highest standards of data privacy and compliance within Intercom

Intercom, Inc.

Before a vendor is procured, our IT, legal, and security teams review their security and data privacy practices in full. When expiry isn’t available, tool owners review and baseline access quarterly. We supplement company-wide training with role-specific training for high risk groups like Customer Support and Engineering. “We

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Calm’s Will Larson on how to build a technical leadership career

Intercom, Inc.

As it turns out, he’s also quite the writer – since the last time we spoke , he has published not one but two books on engineering. If you’re a senior engineer and want to further your career, what skills should you develop? How do people move into staff engineering roles? What’s the right way to do this in your company?

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5 Machine Learning Lessons for Product Managers

Mind the Product

According to Crunchbase, in 2018 there were 5,000 startups relying on machine learning for their main and ancillary applications, products, and services. Spam engines are the most famous example here but there is much more. An ML system would probably catch more mistakes but would be far more expensive to build.

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Top 10 Countries to Outsource Software Development in 2020

The Product Coalition

Global Services has even named Ho Chi Ming City one of the best cities in the world for software outsourcing due to the attractiveness of the production cost. That’s why it has accepted a specialized STEM high school system that allows bringing up a highly educated population with many talents.

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Top 10 Japanese Tech Companies

freshtrax

Top 10 Japanese tech companies by capital value (November 2018). One interesting thing we can see here is the rise of Sony, also seen in the Top 10 Largest Japanese Companies in 2018. Net One Systems Co., Top 10 Japanese tech companies by the size (November 2018). Revenue in Yen. Revenue in USD. SoftBank. ?1,065.5