Usersnap

JUNE 17, 2019

72% of customers blame poor customer service as the reason for having to explain their issue multiple times. But, as a customer service agent or the feedback receiver, you know customers are sometimes just as guilty. Top 4 Struggles for Customer Service Teams. Being the middle person.

Reporting Tools 76

Reporting Tools Feedback Software User Testing Customer Feedback 76

Alchemer Mobile

MAY 21, 2020

Apptentive published our 2020 Mobile App Engagement Benchmark Report for Finance apps in early March, right as COVID-19 hit North America hard. The data in the report is from FY 2019 and serves as a yardstick to help app publishers measure customer emotion and understand what’s changed. Mobile Customer Sentiment.

Finance 147

Finance Feedback Software User Testing Research Software 147

Gainsight

MAY 23, 2019

In addition to the exciting announcement of the Gainsight Customer Cloud at Pulse 2019 and new offerings that include Gainsight CDP, CX and RO, our product leaders also shared an incredible list of innovations to our existing products. Adopting a new system or complying with internal best practices can come with a learning curve.

Data Visualization 75

Data Visualization Analytic Tools Reporting Tools Customer Experience 75

Alchemer Mobile

MAY 27, 2020

We’re also adopting new shopping strategies such as using delivery services and curbside pickup. What we buy and how we buy it looks very, very different today than it did in 2019. So, what are retail brands to do? Download the 2020 Mobile Customer Engagement Benchmark Report for Retail Apps.

Feedback Software 147

Feedback Software User Testing Customer Feedback Customer Experience 147

Alchemer Mobile

APRIL 6, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Food and Drink category. As part of the increased interactions, Food and Drink apps leaned on in-app surveys to gauge consumer emotion and listen for feedback. Interactions.

Feedback Software 243

Feedback Software Research Software User Testing Systems Review 243

The Product Coalition

JANUARY 5, 2021

It’s probably a distant memory but before the technological revolution, shoppers would walk into a retail store and take guidance from salespersons to make purchasing decisions. Salespersons would understand their customers’ needs and preferences and match them with the most suitable products from the inventory.

Data Visualization 187

Data Visualization User Testing Artificial Inteligence Reporting Tools 187

Alchemer Mobile

APRIL 25, 2019

What if you could get a daily pulse on how your customers feel and how that changes over. What if you could watch how customer sentiment changes in real-time following. It could be the driving force in making data-driven product roadmap decisions and having a comprehensive view of customer sentiment.

Travel 211

Travel Feedback Software Data Visualization Reporting Tools 211

Alchemer Mobile

APRIL 28, 2021

issues with supply chains, global price drops, and budget constraints impacted each brand differently. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Utilities category. Depending on industry (energy, manufacturing, security, et.

Feedback Software 234

Feedback Software Systems Review User Testing Travel 234

Alchemer Mobile

APRIL 13, 2021

While some companies took a hit due to widespread lockdowns, those who swiftly adopted the digital shift won market share and, ultimately, new loyal customers during a difficult time for consumers. Interactions and Response Rates. Pandemic-driven lockdowns had a positive impact on interactions for Retail and eCommerce apps. Popular Phrases.

Feedback Software 232

Feedback Software Research Software User Testing Systems Review 232

UX Studio

MAY 30, 2023

As a brand or company, design plays a fundamental role in building trust. It is through design that we communicate with our users, either in proper words or with visual clues. Unless your company is bringing great innovation to the market, there are likely to be multiple competitors offering similar products or services.

UX 96

UX Reporting Tools Research Software Data Visualization 96

Alchemer Mobile

APRIL 7, 2021

Finance brands were generally spared by the marketplace shakeup of 2020. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Finance category. Banking (banks and credit unions), and Insurance (auto, home, life, renters, pets, etc.).

Finance 147

Finance Feedback Software Research Software Systems Review 147

Alchemer Mobile

APRIL 2, 2021

While we watched brave, brilliant healthcare workers combat the pandemic on the front lines, the mobile technology used to support their efforts from home underwent massive change. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Healthcare category.

Healthcare 147

Healthcare Feedback Software Research Software User Testing 147

Alchemer Mobile

JUNE 10, 2020

Surveys enable companies to collect and analyze both qualitative and quantitative feedback. When it comes to mobile, short surveys with specific asks (like feedback on a new feature) are effective and efficient. A survey that interrupts a customer’s in-app experience will rarely be well-received. Net Promoter Score Surveys.

Product Research 147

Product Research Feedback Software User Testing Systems Review 147

Userzoom

MAY 12, 2020

The magnitude of the challenge is intensified by the relative digital and user experience maturity of healthcare companies. A 2019 survey identified that 59% of healthcare organizations still lacked a well-defined digital strategy. Trackers, cookies, web analytics, and other tools can slow down site performance during heavy traffic.

Healthcare 95

Healthcare Analytic Tools Research Software User Testing 95

Alchemer Mobile

MARCH 23, 2021

Recent marketplace fluctuations required brands to get creative in their app mobile engagement strategies. Retaining customers tends to cost less than acquiring new ones and offers additional benefits through improving overall lifetime value. App Retention in 2021. Why the discrepancy in length of time in which retention is measured?

Research Software 216

Research Software Feedback Software User Testing Data Visualization 216

The Product Coalition

MAY 3, 2022

The Google -owned video service saw usage grow from 73% of U.S. adults in 2019 to 81% in 2021. In my opinion, a higher engagement rate is the priority because a higher engagement from the users would mean that they like the product or the service that they are getting and are coming back to the product.

Reporting Tools 130

Reporting Tools Product Management Product Manager Customer Feedback 130

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Intercom, Inc.

DECEMBER 4, 2018

At Intercom we think a lot about what it means to deliver a differentiated customer experience. We know companies are using our suite of products across the entire lifecycle to engage website visitors, onboard new users, upsell trial users and support existing customers. Engage and upsell existing users with Custom Bots.

Customer Experience 99

Customer Experience Differentiation Onboarding KPIs Customer Feedback 99

freshtrax

SEPTEMBER 3, 2019

These results suggest two important insights. Second, there is a lot of opportunity for companies in the video communications market, business chat tools market, and other similar businesses to grow in Japan. First, we’ll explore insights on telecommuting in Japan. High demand for video conferencing tools.

Reporting Tools 90

Reporting Tools Research Software Data Visualization Government 90

Userpilot

OCTOBER 19, 2021

There's a product tour system that guides users towards feature adoption. And there's also a checklist function that summarizes the most important activation tasks each user needs to accomplish. We will also suggest an alternative and more cost-effective solution: surprise, surprise – Userpilot.

Data Visualization 98

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 98

Intercom, Inc.

FEBRUARY 7, 2019

How do you name an all-in-one solution for a plethora of problems, which – until now – have required individual tools? Coda’s purpose: prove that docs can be as powerful as apps – and provide an elegant solution to the problems of 2020, not 1980. At Intercom, it’s that businesses should be able to talk to their users as humans.

Feedback Software 171

Feedback Software Reporting Tools User Testing Data Visualization 171

Mixpanel

JANUARY 28, 2020

Sometimes it’s crystal clear that the products we deliver to customers today won’t be what they want in the long run, or even a year from now. It might be revenue, a good-sized user base, or even all the time you spent to get where you are. Betting on the future: Finding the technology trends that matter to your business.

Research Software 81

Research Software Reporting Tools Data Visualization User Testing 81

freshtrax

APRIL 4, 2019

In March 2019, btrax hosted “Web Design Trends in Japan. With over 10 years of experience in the Information Technology industry, Kazu is committed to creating marketing and acquisition programs to drive growth and brand awareness in Japan. Japanese Customer Traits. 2019 Edelman Trust Barometer Global Report p.40.

Reporting Tools 78

Reporting Tools Data Visualization Customer Feedback Customer Experience 78

Lenny Rachitsky

FEBRUARY 13, 2024

Don’t miss The Best of Lenny’s Newsletter book (all proceeds going to charity), Lennybot (an AI chatbot trained on my newsletter posts, podcast interviews, and more), my recruiting service (focusing on Sr. At Irrational Labs , we surveyed 60 software companies to reflect on their experience with pricing studies.

Data Visualization 103

Data Visualization Product Research User Testing Research Software 103

freshtrax

JULY 19, 2023

This project will capitalize on the increasing popularity of anime to spread Yanmar’s brand awareness to a global audience. The Growing Popularity of Anime Video streaming services like Netflix , Crunchyroll , and MyAnimeList have facilitated the growing popularity of Japanese anime by making it more accessible to U.S. and globally.

User Testing 75

User Testing Marketing Strategy Reporting Tools 75

The Product Coalition

OCTOBER 30, 2019

Short reminder: A mobile SDK (“Software Development Kit”) is a piece of code that enables your app to communicate with 3rd parties. How would your conversion rates change if users would need to register via email? They can drastically change your app through analytics, marketing and payment services. Facebook Login button.

Analytic Tools 83

Analytic Tools Data Visualization Feedback Software User Testing 83

Mixpanel

OCTOBER 17, 2019

In case you’re in the same situation, our Product Management and Customer Success teams have surfaced their greatest hits of “I didn’t realize that” moments from throughout 2019. Build highly-customized dashboards – and check on them from your phone or inbox. Run up to 2,296 Mixpanel reports in a week.

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Customer Experience 40

Intercom, Inc.

DECEMBER 5, 2019

Unarguably one of the biggest brands in the world today. New SaaS companies spend the majority of their time trying to determine three things: how they’ll develop a great product, how to show customers it’s relevant to their needs, and how to get to market. Get some great customer stories and case studies. Be great at that.

Feedback Software 118

Feedback Software Artificial Inteligence Reporting Tools Technical Review 118

The Product Coalition

OCTOBER 23, 2019

2019 is almost over and it’s time to cast a cautious glance onto which trends are coming up for 2020 and beyond. 1 AI Technology and Voice Control Text based inputs and clicking or tapping buttons is kind of “old”. And these systems are becoming more and more intelligent. Reports expect that the VR market will explode.

User Testing 60

User Testing UX Research Software Feedback Software 60

Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is customer education?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

The Product Coalition

JANUARY 25, 2021

Use them to deliver more value to your customers, support your marketing and sales teams, get more involved with your partners, and more. Focus on those activities until something changes: a big customer comes in and shuffles the company’s priorities again, a new investment, a significant partnership, etc. Blog posts ?—?your

Product Research 94

Product Research User Testing Customer Experience Reporting Tools 94

DISQO

JANUARY 28, 2019

Bumble’s choice of Serena Williams as the star of its new ad campaign may connect with Super Bowl viewers, but a new report from Alpha, the rapid consumer feedback platform, finds that it may be a fumble when it comes to bringing users to the app. A whopping 59% of dating app users had no idea what Bumble even is.

User Testing 40

User Testing Feedback Software Product Research Customer Feedback 40

DISQO

JANUARY 28, 2019

Bumble’s choice of Serena Williams as the star of its new ad campaign may connect with Super Bowl viewers, but a new report from Alpha, the rapid consumer feedback platform, finds that it may be a fumble when it comes to bringing users to the app. A whopping 59% of dating app users had no idea what Bumble even is.

User Testing 40

User Testing Feedback Software Product Research Customer Feedback 40

DISQO

JANUARY 28, 2019

Bumble’s choice of Serena Williams as the star of its new ad campaign may connect with Super Bowl viewers, but a new report from Alpha, the on-demand insight platform, finds that it may be a fumble when it comes to bringing users to the app. We found that users favored Emma Stone and Pete Davidson over Cardi B and Drake.

User Testing 49

User Testing Data Visualization Reporting Tools Advertising 49

Alchemer Mobile

AUGUST 26, 2021

Your customers are already on their phones – meet them where they’re at through in-app feedback collection. This eliminates the amount of steps customers have to take to give you feedback, which further increases the number of people willing to give you that feedback. Examples of in-app feedback collection.

Feedback Software 246

Feedback Software User Testing Customer Feedback Product Research 246

Alchemer Mobile

MARCH 18, 2021

Apptentive’s annual Mobile App Engagement Report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. Brands shifted focus to improving long-term retention. Christy Culp (she/her), Chief Customer Officer at Apptentive: Hello and welcome, everybody.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

The Product Coalition

FEBRUARY 6, 2020

After all, when you know exactly what metrics are growing, what market leaders are betting on, how and what budgets are spent, what marketing solutions are chosen, what practices should be implemented and what to focus on in the near future, life becomes better. We hope this material will help you feel more confident in the coming year.

Data Visualization 78

Data Visualization Research Software Reporting Tools Analytic Tools 78