Alchemer Mobile

FEBRUARY 21, 2019

In our recently released 2019 Mobile Customer Engagement Benchmark Report , we reviewed data from over 1,400 unique iOS and Android apps across all app categories (from January 2018 to December 2018) to understand how customer engagement and interaction rates have changed over the past few years. That’s 20% growth year-over-year.

Data Visualization 204

Data Visualization Reporting Tools User Testing Customer Experience 204

Alchemer Mobile

APRIL 6, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Food and Drink category. The percentage of people prompted for surveys was higher than the macro average (25%) in both Restaurant apps (32%) and Food Services apps (44%).

Feedback Software 243

Feedback Software Research Software User Testing Systems Review 243

The Product Coalition

JANUARY 5, 2021

It’s probably a distant memory but before the technological revolution, shoppers would walk into a retail store and take guidance from salespersons to make purchasing decisions. The advent of technologies such as smartphones and digital eCommerce and the plethora of online information?—?about

Data Visualization 187

Data Visualization User Testing Artificial Inteligence Reporting Tools 187

UX Planet

MARCH 7, 2024

Color wheels are tools for artists, designers, and anyone working with color. But others are based on the laws of physics, so detached from our subjective human experience that rather than being tools for color harmony, they’re tools for ugliness. Understanding the wheels helps you better understand the color systems.

Data Visualization 79

Data Visualization Research Software Reporting Tools Artificial Inteligence 79

Alchemer Mobile

MAY 28, 2019

Our 2019 Mobile Benchmarks by App Category report looks at trends and differences across popular app categories, with a focus on Lifestyle apps. The intimate nature of apps in the Lifestyle category combined with the convenience they offer make them a powerful tool for understanding the customer journey. Probably not.

Feedback Software 223

Feedback Software User Testing Customer Feedback Customer Experience 223

Usersnap

JUNE 17, 2019

72% of customers blame poor customer service as the reason for having to explain their issue multiple times. But, as a customer service agent or the feedback receiver, you know customers are sometimes just as guilty. Top 4 Struggles for Customer Service Teams. But, pointing fingers at the customer service agents is no solution.

Reporting Tools 76

Reporting Tools Feedback Software User Testing Customer Feedback 76

Alchemer Mobile

APRIL 13, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Food and Drink category. Shopping apps typically see relatively low retention due to high marketplace competition and consumers being loyal to multiple brands at the same time. Popular Phrases.

Feedback Software 232

Feedback Software Research Software User Testing Systems Review 232

Intercom, Inc.

SEPTEMBER 22, 2020

Old communication tools, like email and forms, simply don’t match the ways modern customers want to talk, connect, and receive help. At the time, the advent of modern technology, like caller ID, spam protection software, and ad blockers, offered a way to finally dodge brands’ non-relenting bids for attention.

Inbound 211

Inbound Outbound Reporting Tools Customer Experience 211

Revulytics

JANUARY 17, 2020

For just $189.99, you can download the latest version of the Microsoft Office Professional 2019. Indeed, it seems too good to be true, but that offer is just one of many on several websites that sell discounted software. As TechRadar Pro recently reported, “They all sell Microsoft Office for cheap, absurdly cheap.

Analytic Tools 70

Analytic Tools Reporting Tools Software Review Systems Review 70

freshtrax

JULY 16, 2019

PKSHA Technology Inc. It is an e-commerce company that provides a platform on the C2C online resale marketplace. It is an e-commerce company that provides a platform on the C2C online resale marketplace. The platform started from a mobile phone app and has expanded to a website with more than 10 million active monthly users.

Research Software 91

Research Software Reporting Tools Startups Data Visualization 91

Alchemer Mobile

APRIL 28, 2021

issues with supply chains, global price drops, and budget constraints impacted each brand differently. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Utilities category. Depending on industry (energy, manufacturing, security, et.

Feedback Software 234

Feedback Software Systems Review User Testing Travel 234

Alchemer Mobile

APRIL 2, 2021

While we watched brave, brilliant healthcare workers combat the pandemic on the front lines, the mobile technology used to support their efforts from home underwent massive change. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Healthcare category.

Healthcare 147

Healthcare Feedback Software Research Software User Testing 147

UX Studio

MAY 30, 2023

As a brand or company, design plays a fundamental role in building trust. Unless your company is bringing great innovation to the market, there are likely to be multiple competitors offering similar products or services. Additionally, society is paying more attention to a brand’s reputation. Why is trust important?

UX 97

UX Reporting Tools Data Visualization Research Software 97

Alchemer Mobile

APRIL 7, 2021

Finance brands were generally spared by the marketplace shakeup of 2020. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Finance category. Banking (banks and credit unions), and Insurance (auto, home, life, renters, pets, etc.).

Finance 147

Finance Feedback Software Research Software Systems Review 147

Alchemer Mobile

APRIL 25, 2019

Our 2019 Mobile Benchmarks by App Category report looks at trends and differences across popular app categories, with a focus on Travel apps. Differences in how customers use Travel apps, along with how Travel brands leverage their apps as customer engagement tools, impact industry benchmarks for apps across the category.

Travel 211

Travel Feedback Software Data Visualization Reporting Tools 211

Alchemer Mobile

MAY 21, 2020

Apptentive published our 2020 Mobile App Engagement Benchmark Report for Finance apps in early March, right as COVID-19 hit North America hard. The data in the report is from FY 2019 and serves as a yardstick to help app publishers measure customer emotion and understand what’s changed. Mobile Customer Sentiment.

Finance 147

Finance Feedback Software User Testing Research Software 147

Userzoom

MAY 12, 2020

A 2019 survey identified that 59% of healthcare organizations still lacked a well-defined digital strategy. As healthcare providers experience double the site traffic, web IT teams are having to re-assess how the marketing technology stack is deployed on health system websites. You can download the complete ebook below….

Healthcare 95

Healthcare Analytic Tools Research Software User Testing 95

Alchemer Mobile

JUNE 10, 2020

The data in this post shows us how winning brands design in-app surveys for great customer feedback flows. In 2019, apps sent 44,849,700 consumer surveys, which is a 29 percent increase from 2018. Another important distinction is that, on average across industries, brands only hear from ~1 percent of their customers surveyed.

Product Research 147

Product Research Feedback Software User Testing Systems Review 147

freshtrax

JULY 2, 2019

While selling your products directly to consumers from your website gives you full control over your brand and higher profit margins, it might be difficult to reach a large audience and generate sales, unless you already have strong brand awareness. Monthly site visits (as of June 2019). Top Japanese B2C e-commerce marketplaces.

User Testing 92

User Testing Research Software Reporting Tools B2C 92

Alchemer Mobile

MARCH 23, 2021

Recent marketplace fluctuations required brands to get creative in their app mobile engagement strategies. App retention can also be used as a trust signal around how well your brand knows its customers. How brands define “successful” retention is extremely dependent on the length of time measured. Annual Retention.

Research Software 216

Research Software Feedback Software User Testing Data Visualization 216

Alchemer Mobile

MAY 27, 2020

We’re also adopting new shopping strategies such as using delivery services and curbside pickup. What we buy and how we buy it looks very, very different today than it did in 2019. So, what are retail brands to do? Download the 2020 Mobile Customer Engagement Benchmark Report for Retail Apps. And that’s where we come in!

Feedback Software 147

Feedback Software User Testing Customer Feedback Customer Experience 147

freshtrax

SEPTEMBER 3, 2019

Second, there is a lot of opportunity for companies in the video communications market, business chat tools market, and other similar businesses to grow in Japan. Then, we’ll share our top tips on how you can make your way into the Japanese market as a video conferencing or business chat tool company. Sounds exciting, right?

Reporting Tools 90

Reporting Tools Research Software Data Visualization Government 90

The Product Coalition

MAY 3, 2022

The Google -owned video service saw usage grow from 73% of U.S. adults in 2019 to 81% in 2021. In my opinion, a higher engagement rate is the priority because a higher engagement from the users would mean that they like the product or the service that they are getting and are coming back to the product. Reported Videos?—?We

Reporting Tools 133

Reporting Tools Product Management Product Manager Customer Feedback 133

Mixpanel

JANUARY 28, 2020

In November 2019, the long-awaited Disney+ streaming video service launched to much fanfare, and already has tens of millions of viewers. But getting the service off the ground came from many decisions made years ago, before it was a sure thing. Betting on the future: Finding the technology trends that matter to your business.

Research Software 81

Research Software Reporting Tools Data Visualization User Testing 81

Intercom, Inc.

FEBRUARY 7, 2019

How do you name an all-in-one solution for a plethora of problems, which – until now – have required individual tools? Coda’s purpose: prove that docs can be as powerful as apps – and provide an elegant solution to the problems of 2020, not 1980. How do you put a box around a product that defies categorization?

Feedback Software 171

Feedback Software Reporting Tools User Testing Data Visualization 171

Mind the Product

MAY 5, 2020

They include an automatic photo description tool to describe objects in photos and facial recognition to help people with vision loss to learn more about who’s in their photos, while closed captioning is in place to help those with hearing impairments. Language, culture and technology constraints should be considered too.

Reporting Tools 113

Reporting Tools Research Software Product Management Product Manager 113

freshtrax

JULY 19, 2023

This project will capitalize on the increasing popularity of anime to spread Yanmar’s brand awareness to a global audience. The Growing Popularity of Anime Video streaming services like Netflix , Crunchyroll , and MyAnimeList have facilitated the growing popularity of Japanese anime by making it more accessible to U.S. and globally.

User Testing 75

User Testing Marketing Strategy Reporting Tools 75

freshtrax

APRIL 4, 2019

In March 2019, btrax hosted “Web Design Trends in Japan. With over 10 years of experience in the Information Technology industry, Kazu is committed to creating marketing and acquisition programs to drive growth and brand awareness in Japan. 2019 Edelman Trust Barometer Global Report p.40. Verification Behavior.

Reporting Tools 78

Reporting Tools Data Visualization Customer Feedback Customer Experience 78

ProductPlan

SEPTEMBER 22, 2022

Types of incidents vary – from unplanned customer issues and service interruptions to events that degrade service quality. The incident is considered resolved when the impacted service returns to its intended functionality. Service outages, interruptions, and reduced quality all bring a heavy cost to an organization.

Reporting Tools 52

Reporting Tools Airlines Management Management 52

The Product Coalition

JANUARY 5, 2021

But I was also new to a life of rent, wash and fold services, and general survival on one’s own (laughable) first income. Venmo processed $100 billion in payments in 2019, up from $62 billion in 2018. Most of my friends signed up for an account because I wore them down with constant texts and conversations about the service.

Reporting Tools 89

Reporting Tools Data Visualization Banking Customer Experience 89

Gainsight

FEBRUARY 12, 2019

On LinkedIn’s latest jobs report— the most promising jobs of 2019 —Customer Success Manager clocked in at number six. A new report from Forrester found that 80% of companies surveyed have invested in customer success technology. The clear market leader among dedicated customer success solutions is Gainsight.

Reporting Tools 56

Reporting Tools Technical Review Certifications Software Review 56

Intercom, Inc.

DECEMBER 5, 2019

Unarguably one of the biggest brands in the world today. Identifying a clear purpose and vision becomes all the more important given the rapid evolution of the SaaS industry, whether it’s how fast the underlying cloud technology is changing, the massive transformation of the app economy, or the race to incorporate AI.

Feedback Software 118

Feedback Software Artificial Inteligence Reporting Tools Technical Review 118

Mixpanel

OCTOBER 17, 2019

In case you’re in the same situation, our Product Management and Customer Success teams have surfaced their greatest hits of “I didn’t realize that” moments from throughout 2019. We use BigQuery at Mixpanel to calculate certain advanced business trends that span systems of record. Run up to 2,296 Mixpanel reports in a week.

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Customer Experience 40

Userpilot

OCTOBER 19, 2021

There's a product tour system that guides users towards feature adoption. In this article, we'll assess the quality of Pendo's analytics , product tours , and checklists, so that you can see if this tool is a good fit for your business – and if it’s really worth coughing up the $30,000. Feature Clicks.

Data Visualization 96

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 96

The Product Coalition

OCTOBER 30, 2019

Short reminder: A mobile SDK (“Software Development Kit”) is a piece of code that enables your app to communicate with 3rd parties. They can drastically change your app through analytics, marketing and payment services. A great A/B testing SDK should be reliable and have a good reporting structure. Facebook Login button.

Analytic Tools 85

Analytic Tools Data Visualization Feedback Software User Testing 85

Intercom, Inc.

DECEMBER 4, 2018

That’s why we have also built new features that allow you to keep track of your most important conversations and invest in better reporting to easily identify areas where you can improve your customer experience. Get clear, consistent insights with our Inbox report enhancements. Engage and upsell existing users with Custom Bots.

Customer Experience 99

Customer Experience Differentiation Onboarding KPIs Customer Feedback 99

The Accidental Product Manager

APRIL 10, 2023

Back in 2019 Roku said that its monetized video-ad impressions more than doubled. At the same time Roku added viewers, reported higher time spent viewing and increased its revenue per viewer. One solution that the Roku product managers have done is to have these interactive pop-up overlays that could go over an ad.

Product Management 65

Product Management Product Manager User Testing Reporting Tools 65