Alchemer Mobile

MARCH 18, 2021

The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market, and includes mobile benchmarks across 10 main categories and 20 subcategories. 63% of consumers who were proactively engaged in Q1 were still seen later in the year (Q3-Q4).

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Alchemer Mobile

FEBRUARY 7, 2019

According to AppAnnie’s 2019 State of Mobile Report , consumers sourced food and drinks through apps 130% more often in 2018 than in 2016. What matters above all else in food and drink apps is stellar customer experience and service. Here are five customer feedback management strategies to use.

Feedback Software 157

Feedback Software User Testing Customer Feedback Research Software 157

Intercom, Inc.

NOVEMBER 18, 2019

Chatbots are on the verge of living up to their hype, with new research commissioned by Intercom indicating where they can have the most impact. We fundamentally believe chatbots have the potential to transform businesses in two ways: by delivering radical efficiencies, and by helping businesses meet ever-increasing consumer demands.

User Testing 42

User Testing Product Research Banking B2C 42

Mind the Product

JULY 24, 2019

Whether you’re working on a consumer app in Singapore, a SaaS product in San Francisco, or a challenger bank in London, we all struggle with the same challenges – and we can learn how to deal with them by coming together as a community. Before we can understand our customers, we have to understand ourselves. Could we build it?

Research Software 145

Research Software Feedback Software User Testing Product Research 145

Mind the Product

MARCH 29, 2020

Since #mtpcon Singapore 2019 Mind the Product has been on a mission to support the continuing growth of the AsiaPac tech community. Zalora CTO Silvia Thom has been based in Singapore since 2013 and previously worked on consumer products in Europe and Japan. Delivering feedback has to be done differently for example.

Product Research 219

Product Research Research Software Feedback Software User Testing 219

Alchemer Mobile

APRIL 2, 2021

While we watched brave, brilliant healthcare workers combat the pandemic on the front lines, the mobile technology used to support their efforts from home underwent massive change. Healthcare apps saw incredible floods of new consumers as the world transitioned to managing health remotely, and the impact on engagement was stunning.

Healthcare 147

Healthcare Feedback Software Research Software User Testing 147

Usersnap

APRIL 12, 2019

Google’s tech alone didn’t build them into a top company, User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. What questions and should the research prioritize? .

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

The Product Coalition

JANUARY 5, 2021

It’s probably a distant memory but before the technological revolution, shoppers would walk into a retail store and take guidance from salespersons to make purchasing decisions. Salespersons would understand their customers’ needs and preferences and match them with the most suitable products from the inventory.

Data Visualization 187

Data Visualization User Testing Artificial Inteligence Reporting Tools 187

The Product Coalition

JANUARY 12, 2022

They kept their model away from traditional sales-led growth through product innovation, customer experience and still managed to be best-in-class. Away from these sales pitches, freemium or trial version makes the user hooked to product, onboard themselves that push them to upgrade the subscription. A recent example is Team vs Slack.

Research Software 196

Research Software Technical Review Strategy Product Research 196

Intercom, Inc.

DECEMBER 18, 2019

As 2019 draws to a close, it’s time to reflect on another amazing year at Intercom. We’ve seen a renewed focus on user onboarding in SaaS this year as more and more teams come to the realization that new customer sign-ups alone can’t guarantee business growth. So how do you guide users to those moments?

Research Software 30

Research Software User Testing Reporting Tools Customer Experience 30

Intercom, Inc.

OCTOBER 8, 2020

Freemium’s a great way to acquire lots of customers relatively quickly and easily, but the job of converting them to using a paid product is where the rubber meets the road. And the challenge is a lot harder in an enterprise context, where the buyer and the user aren’t necessarily one and the same person.

Software Review 205

Software Review Enterprise Technical Review User Testing 205

Product Talk

FEBRUARY 7, 2024

It’s not just about training people to conduct interviews , use opportunity solution trees , or test assumptions —though those are all important activities—it’s also about convincing them of the value of these activities and getting the people they work with on board as well.

Product Research 324

Product Research Reporting Tools User Testing Research Software 324

Alchemer Mobile

MARCH 17, 2020

Between interfacing with multiple teams, coordinating release schedules, prioritizing customer happiness, driving the mobile product roadmap, messaging product announcements internally and externally, and myriad other activities, the list of “to-do’s” for mobile product managers may seem endless, and the job is ever-changing.

User Testing 147

User Testing Feedback Software Technical Review Customer Experience 147

Alchemer Mobile

MARCH 23, 2021

Retaining customers tends to cost less than acquiring new ones and offers additional benefits through improving overall lifetime value. App retention can also be used as a trust signal around how well your brand knows its customers. Below is the month-over-month view of consumer retention in 2020 for all apps included in the study.

Research Software 216

Research Software Feedback Software User Testing Data Visualization 216

Centercode

FEBRUARY 11, 2021

Department of Commerce reported a 30% increase in online spending from 2019 to 2020 (compared to the previous 13% increase year over year). More than 62% of consumers now say they’re shopping online more than they used to, with 36% reporting they shop online weekly. Purchases Are More Research-Driven.

User Testing 98

User Testing Technical Review Customer Experience Product Research 98

UX Planet

OCTOBER 28, 2024

Just as the standardisation of brands through corporate brand guidelines once signalled the end of exploration in advertising agencies, the standardisation of user interfaces through unified patterns and design systems now marks a similar trend in digital product design.

Research Software 94

Research Software Analytic Tools Data Visualization Web Development 94

Usersnap

JULY 16, 2021

Google’s tech alone didn’t build them into a top company; User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. What questions and should the research prioritize?

User Testing 84

User Testing Research Software Customer Feedback Product Research 84

Alchemer Mobile

JULY 30, 2019

Twice a month, Apptentive sends out a newsletter highlighting some of the biggest news stories related to customer experience trends, VOC, mobile marketing, app development, and product management. Marketers Can Operationalize Customer Feedback (Whether You ‘Own’ It or Not). 3. How to Build Mobile Apps Customers Really Want.

Customer Experience 138

Customer Experience User Testing Feedback Software Customer Feedback 138

Intercom, Inc.

APRIL 13, 2021

For this reason, we chose to run exclusively on AWS and wherever possible, we make use of battle-tested AWS services, be it RDS Aurora for our relational databases, the Simple Queue Service (SQS) for our async workers or ElastiCache for our caching layer. Search is an indispensable part of Intercom. persistent": {.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

Intercom, Inc.

JANUARY 10, 2019

On the heels of our 2018 retrospective, we decided to take a look at what product themes and technology are likely to define the year ahead. But instead of focusing exclusively on algorithms, the next frontier is making those bots accessible and user-friendly. I think bots are going to be a massive success as a technology.

User Testing 143

User Testing Banking Customer Experience Technical Review 143

Userpilot

DECEMBER 10, 2020

Nobody likes getting negative feedback. If you don’t like getting negative feedback either – congratulations! You’d probably pass the Turing Test! But the whole point of killing it like a pro – in product or elsewhere – is not to take negative feedback personally. You’re a human!

User Testing 98

User Testing Feedback Software Customer Feedback Analytic Tools 98

Intercom, Inc.

AUGUST 13, 2020

?. But long gone are the days of one-size-fits all marketing. The rise of review sites, messaging apps, and online forums has flipped the relationship between brands and their customers on its head. Fast food chain Wendy’s is a prime example of this evolution in customer communication, now boasting a following of 3.7

Branding 209

Branding Customer Communications User Testing Data Visualization 209

Userpilot

APRIL 8, 2022

Product market fit, often just called product/market or “P/M” is one of the most important Lean Startup concepts. There is a lot of information out there about why it’s important for having a successful product and grow your business, but finding out how to achieve product-market fit can still feel elusive. What is Product-Market fit?

User Testing 98

User Testing Feedback Software Research Software Product Marketing 98

Mind the Product

DECEMBER 8, 2020

Melissa joined us on the podcast to talk about designing for children, ensuring that parents are happy, and designing to ensure that your customers take pride in what they accomplish. Translating consumer insights into business innovation. Melissa’s talk at Turing Fest Edinburgh 2019. Evolving your product.

Customer Experience 172

Customer Experience Product Research User Testing Feedback Software 172

ProductPlan

DECEMBER 11, 2019

In 2019, most product managers are using metrics to make decisions. Returning the Power Back to the Customer. Worrying about customers is nothing new for product managers. Meeting their needs, anticipating their desires, and increasing customer value is what the job is all about. I’m excited to watch it all unfold.

Technical Review 84

Technical Review Systems Review Software Review Onboarding KPIs 84

The Product Coalition

JULY 10, 2023

Uncover the tools available for effective consumer-generated marketing and learn how to utilize them in your own initiatives. In this article, we will: Explore the emerging trend of driving product growth through community activation and consumer-generated marketing. What is consumer-generated marketing?

User Testing 112

User Testing Feedback Software Analytic Tools Data Visualization 112

The Product Coalition

JUNE 28, 2020

To cut the long story short, we decided to build an Ad-Tech product that will aggregate all the Ad channels, DSPs we use to make the entire process much easier for the team and the client-side. Fast forward to a month after, I had completed the documentation and we’re ready to build our first tech product.

Data Visualization 136

Data Visualization Technical Review Software Review Product Management 136

Business of Software Conference

NOVEMBER 26, 2018

This will change the way that a lot of people think about product market fit, BS metrics, understanding the needs of the people that really matter. Video, Slides, Transcript and Rahul’s blog about this follow… Understanding Customers. BoS Europe 2019 BoS USA 2019. ” Very disappointed. Upcoming Events.

User Testing 103

User Testing Product Marketing Engineering Marketing 103

The Product Coalition

DECEMBER 14, 2019

A new generation of financial services needs the incorporation of technology innovation. The market is saturated with hundreds of FinTech software development companies, so it can be challenging to choose the one that best fits your business. Intellectsoft offers world-class FinTech solutions and Blockchain financial technologies.

Analytic Tools 90

Analytic Tools Research Software Software Developers Software Development 90

Userzoom

AUGUST 6, 2019

Katja Borchert, Senior Product Owner & UX Researcher, and Pietro Romeo, UX Researcher, reveal practical and leftfield examples of user research at FlixBus in their presentation ‘Don’t Guess It, Test It!’. I joined FlixBus in 2018 as a Senior Product Owner and researcher. Access videos. As product owners?

User Testing 101

User Testing Product Research Presentation Research Software 101

The Product Coalition

DECEMBER 15, 2020

In March 2019, Amazon saw 85 percent of mobile activity coming through its app. users will have made at least one purchase via web browser or mobile app on their mobile device, up from 167.77 Therefore, we decided to share our experience on how to create a product card in a B2C mobile app so that it leaves no doubts among users.

Feedback Software 158

Feedback Software Technical Review User Testing Customer Feedback 158

The Product Coalition

DECEMBER 22, 2022

SaaS is regarded as the technology most crucial to corporate success. billion since 2015. — Brief Definition for Anyone with Saas startup ideas Software as a Service is a collection of cloud-based, on-demand software that provides customers with access to applications. The SaaS market has increased from $31.5 of the time.

Analytic Tools 147

Analytic Tools Data Visualization Reporting Tools Startups 147

Userpilot

JULY 29, 2024

TL;DR Choose a product management platform with advanced features, a user-friendly interface, customization, third-party integrations, scalable pricing, robust security , and collaboration features. Userpilot is a top product management software that enhances user experiences by effectively monitoring user behavior.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Data Visualization 105

The Product Coalition

JUNE 21, 2021

we also face the question of how we will make digital technology truly accessible for everyone, regardless of their physical or cognitive abilities. The distinction between the two terms tends to get blurred, and it’s because the definition of each term is fluid and changes as different technologies become more or less relavant over time.

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

The Product Coalition

NOVEMBER 24, 2020

On the one side, they address typical Scrum events such as Sprint Planning, Sprint Review, and the Sprint Retrospective. Still, in any case, a good Scrum Master will want the Scrum Team to be a part of this process (whether by participating in user interviews or running experiments).

Data Visualization 167

Data Visualization Weak Development Team User Testing Software Review 167

Modus Create

OCTOBER 13, 2020

According to research by QSM , the average software project takes almost a year to complete, and includes dozens of unneeded and unused, yet complex features. It’s not a secret, and it has more to do with people than it does with technology. How It All Started.

User Testing 98

User Testing Research Software Product Research Analytic Tools 98

Alchemer Mobile

JULY 16, 2019

Consider these scenarios for a moment: Scenario 1 : Supermarket giant, Tesco launches a mobile app for customers. It serves the purpose of a virtual grocery store for customers who are time-pressed to go and shop physically. Scenario 3: Using futuristic technology can pay handsomely. The results?

Analytic Tools 159

Analytic Tools Research Software Feedback Software Data Visualization 159