Alchemer Mobile

APRIL 2, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Healthcare category. Read on for data-supported research and benchmarks Healthcare apps should focus on in 2021 and beyond based on what was learned from a year like no other.

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Alchemer Mobile

MAY 6, 2021

One size did not fit all for Personal Services apps in 2020. Depending on industry, issues with supply chains, global price drops, and budget constraints impacted each brand differently. Read on for data-supported benchmarks Personal Services apps should focus on in 2021 and beyond. Working in Mobile Personal Services in 2021.

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Data Visualization Reporting Tools Feedback Software User Testing 147

Alchemer Mobile

APRIL 7, 2021

Finance brands were generally spared by the marketplace shakeup of 2020. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Finance category. 2021 Engagement Benchmarks for Finance Apps. In 2020, the results were no different.

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Alchemer Mobile

MAY 19, 2021

To help you with this, we compiled a list of the top mobile in-app feedback tools of 2021. mParticle is the customer data platform for brands leading the CX revolution. In January of 2021, Quantum Metric secured its place as the first tech unicorn of the year with an above $1 billion valuation and a $200 million Series B funding round.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

Alchemer Mobile

DECEMBER 16, 2020

COVID-19 hit finance apps with a one-two punch, and many brands are still adjusting to find their new normal. Between heavy increases in usage as well as staggering drops in economic activity, 2020 was a roller coaster for banks, insurance companies, budgeting apps, and everything in between. Invest in strong mobile security.

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Alchemer Mobile

APRIL 12, 2022

In 2021, Travel began its road to recovery following interstate, national, and global travel restrictions brought on by the pandemic. The Auto subcategory experiences less volatility in 2020, and saw 2021 benchmarks in-line with the year prior as a result. Summary of Travel Apps in 2021. Shifted emotions by subcategory.

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Travel User Testing Research Software Feedback Software 261

Alchemer Mobile

MARCH 18, 2021

In this recent webinar ( which you can watch on-demand here ), Christy Culp, Apptentive’s Chief Customer Officer, shared 2021 macro mobile app trends and category-specific benchmarks to help quantify your app’s success. Brands shifted focus to improving long-term retention. The data runs through all of 2020. I am Christy Culp.

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Userpilot

DECEMBER 23, 2020

Which product trends emerged in 2020 and are here to stay? What are the biggest trends in Product for 2021 you must implement into your Product Growth strategy? Without further ado: let’s dive into the biggest Product, Product Growth, and Product Marketing trends of 2020 that will surely continue to play a big part in Product in 2021!

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Alchemer Mobile

MARCH 29, 2022

After a major MAU uptick in 2020 due to pandemic-driven lockdowns, many consumers continued their activity in mobile apps in order to manage care in 2021. Summary of Healthcare Apps in 2021. To start, Healthcare mobile teams asked more consumers for their feedback in 2021 than in previous years.

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Alchemer Mobile

DECEMBER 31, 2020

Despite the wild ride that 2020 was for all of us, our team here at Apptentive continued to produce high-quality content for product managers, mobile marketers, and C-suite executives interested in digital transformation. 2020 Mobile App Engagement Benchmark Report. The Top Mobile App Trends from 2020.

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Alchemer Mobile

MARCH 22, 2022

The Food and Drink industry embraced the transition to mobile in 2020, and the investments paid off in 2021. Generally, consumers will rate and review what they regularly engage with, and our 2021 benchmarks are representative of consumer shifts. stars and Food Services apps averaging 4.59

Reporting Tools 264

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Alchemer Mobile

APRIL 22, 2021

Brands in the Business Services category faced diverse 2020 challenges. Brands focused on shipping faced challenges with cadences parallel to the impacts on local and national supply chains. Brands focused on shipping faced challenges with cadences parallel to the impacts on local and national supply chains.

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Alchemer Mobile

APRIL 21, 2022

In response, consumers interacted more with brands through their apps. At year end, interaction rates remained equal to what they were in 2020 at 26%. The average response rate to in-app interactions was 91%—which means that the overwhelming majority of consumers who were interacted with responded to the brand’s outreach.

Product Research 264

Product Research User Testing Customer Feedback Data Visualization 264

Alchemer Mobile

APRIL 13, 2021

Digital shopping exploded in 2020, with an increase in both consumers and usage. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Food and Drink category. 2021 Engagement Benchmarks for Retail and eCommerce Apps. Ratings and Reviews.

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Alchemer Mobile

OCTOBER 22, 2020

If you’re in digital product management, 2020 has been a roller coaster. Solving problems quickly, efficiently, and with customer needs as the north star separated the great brands from the good ones in a year that has completely changed the way we digitally engage with brands we love. But where do these ideas come from?

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Alchemer Mobile

MAY 18, 2022

Brands in Business Services had varied experiences in 2021. Others (like expense management or work collaboration) felt the investments they made in mobile in 2020 begin to pay off as the investment in remote work continued to be a priority. Below is a short summary of how Business Services apps fared in 2021.

Data Visualization 264

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Alchemer Mobile

MARCH 24, 2022

While customer acquisition, ratings and reviews, and social proof are externally-visible success indicators of a brand, mobile app retention plays the biggest role in increased customer lifetime value and improved ROI. In 2021, brands talked to more of their consumers than ever before, while clearly shifting their strategies toward retention.

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Alchemer Mobile

APRIL 6, 2021

The food and drink industry was heavily impacted by restrictions on dining, shopping, and delivery in 2020. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Food and Drink category. 2021 Engagement Benchmarks for Food and Drink Apps.

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Feedback Software Research Software User Testing Systems Review 243

Alchemer Mobile

MAY 12, 2022

Summary of Personal Services Apps in 2021. Brands were still eager to talk to their consumers, but the 2021 data story paints an interesting picture around caution in their approach, particularly around surveys. Basing product decisions on only 5% of your brand’s consumer base is a flawed and dangerous strategy.

Data Visualization 264

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Alchemer Mobile

MAY 19, 2022

Brands in the Utilities industry faced various hurdles throughout 2021. Below is a short summary of how Utilities apps fared in 2021. Summary of Utilities apps in 2021. Utilities apps made huge gains in mobile customer retention in 2021. Expressed consumer sentiment by subcategory. Shifted emotions by subcategory.

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The Product Coalition

OCTOBER 26, 2020

That’s why we have collected the top five user experience agencies in the world that have designed thousands of digital products for the most loved and popular brands. This studio was founded in 2013 by Dima Venglinski and collaborated with top brands like Google, Rolls Royce, Huawei, Bolt, Pipedrive, Atlassian, Zoom, and many others.

Customer Experience 91

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Alchemer Mobile

APRIL 20, 2022

Pandemic-driven lockdowns drove hoards of new consumers into mobile Shopping apps in 2020, and in 2021, many stayed in mobile experiences rather than going back to in-person shopping. Summary of Shopping Apps in 2021. The following data and information on Shopping apps is from our 2022 Mobile App Customer Engagement Report.

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User Testing Feedback Software Customer Experience Customer Feedback 243

The Product Coalition

MAY 16, 2021

Here we provide a brief overview of the best app developers for startups for 2021. CitrusBits is a trusted partner of global brands like Burger King, Quiksilver, Symantec, and Sotheby. It was also featured among the Best Apps & Games of 2020, W3 Awards 2020 (2x Gold Awards & 1x Silver) by the Fast Company.

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Alchemer Mobile

FEBRUARY 18, 2021

While travel looks like it will remain relatively unpopular in the first half of 2021 due to COVID concerns, travel brands are gearing up for a surge of travelers in the second half of the year. The way consumers interact with brands through their mobile devices has fundamentally changed – forever. Personalization.

Travel 230

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Alchemer Mobile

APRIL 14, 2022

Summary of Media Apps in 2021. While the news cycle was less volatile in 2021 than in 2020, it certainly did not slow. Technology apps experienced fewer emotional shifts in 2021 than the overall average, with only 8% of consumers changing how they felt about their in-app experiences (14% overall).

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Feedback Software User Testing Technical Review Customer Feedback 278

Centercode

JANUARY 8, 2021

The rapid-fire changes of 2020 didn’t change that — in fact, it brought those qualities into sharper relief. 2021 will be shaped by companies that have the best understanding of these nuances and the vision to act on them. 2020 increased the stakes of everything, especially technology. What’s Ahead in 2021?

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Innovatemap

JANUARY 26, 2021

The agency serves high-growth SaaS startups and scaleups through excellence in product management, product marketing, product design, and brand. The growth is in direct correlation to the accelerated trend of startups and scaleups investing in a stronger digital presence for their brand and for product-led growth strategies.

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Alchemer Mobile

DECEMBER 21, 2022

The concept of retargeting mobile customers is not a new idea by any means, but few brands practice it successfully. Truly powerful mobile customer engagement comes from hyper-specific brand interactions. There was a 9% increase in the number of surveys sent in 2021 from 2020.

User Testing 263

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Userpilot

FEBRUARY 17, 2021

Wondering what the best product conferences of 2021 are? When: February 17-19, 2021 Where: Virtual Who: Professionals from ActiveCampaign, Goldman Sachs, Sound United, Product School, Oneschool, Fever Labs, Codete, Microsoft, and many more! Don’t let the memories of 2020 bring you down and make this March about Product-led growth.

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Research Software User Testing Product Research Analytic Tools 98

Modus Create

NOVEMBER 17, 2020

2020 has been a transformational year—in many ways. In short, we all went through a big sea change in 2020. In 2021, we will likely see a continuation of many of the trends that began this past year, along with some new (and positive and exciting) opportunities that will continue to reshape the business landscape.

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Imaginary Cloud - Design

JANUARY 8, 2020

Yes, another one, but stick with us on this: we’ve selected only the most visually relevant and summed it down to the top 7 trends you need to watch in 2020. Longer color palettes Your brand doesn’t need to be so restrictive concerning color palettes anymore. Two to three colours will prove to be too repetitive for the current taste.

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Research Software User Testing Banking Branding 140

Centercode

FEBRUARY 11, 2021

Department of Commerce reported a 30% increase in online spending from 2019 to 2020 (compared to the previous 13% increase year over year). Anything less than a perfected product might sink your brand reputation. One report showed that 1 in 3 customers would switch brands after a single bad experience. What happened exactly?

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User Testing Technical Review Customer Experience Product Research 98

Intercom, Inc.

DECEMBER 21, 2021

With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. Our International Women’s Day theme in 2021 is #ChooseToChallenge. The 2020 Summer Olympics in Tokyo finally took place.

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Reporting Tools Feedback Software Research Software Technical Review 118

Userpilot

MAY 19, 2021

In this post, we’ll go over how to create a B2B marketing plan and how to execute it, which B2B Saas marketing tactics are working best in 2021, and some real-life success stories for each of the tactics. The Best B2B SaaS Marketing Tactics to Try in 2021. Do you want to: raise brand awareness? Let’s dive in! Table of Contents.

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Research Software B2B User Testing Customer Experience 119

Userpilot

FEBRUARY 25, 2021

SaaS Marketing Strategies for Growth in 2021. in revenue in 2020. Let’s see the most common SaaS marketing strategies or playbooks are for 2021. SaaS Marketing Strategies for Growth in 2021. Source: Userpilot.com – Our most recent whitepaper , the 2021 version is coming out in March 2021!

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UX Studio: Product Management

NOVEMBER 24, 2020

As a leading product design company with over 10 years of field experience, we share our list of top product design companies to look at in 2021. Without further ado, let’s look at the list of top product designing companies to work with in 2021, based on our judgment. . What you can do to improve your product’s design. .

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Alchemer Mobile

MARCH 14, 2022

If 2020 was the shift to mobile, 2021 was the year we saw it reflected in the numbers. Trends that will define the year in mobile—and beyond. Industries rebounded, work styles continued to shift, and consumers stuck to their mobile-first habits, spending more time and money in mobile apps than any year prior.

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