Userpilot

JANUARY 19, 2021

Customer engagement plays a critical role in your company’s growth and depends on your customer experience. As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What is Customer Engagement? But how do you measure it?

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Userpilot

JANUARY 21, 2021

The best product walkthrough tools are the ones that keep evolving and improving year after year. Technology and best practice are always moving on, so don’t waste your time checking out last year’s guides. Check out our selection right now: How do I pick the best product walkthrough tools? They’ll be out of date!

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Userpilot

MAY 5, 2021

When you first hear the term onboarding workflow software, you might think, what is a workflow? Basically, anytime data passes between people and/or systems, a workflow is created. The same can be said about the paths that users take to convert into paying customers. What is Onboarding Workflow Software?

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Analytic Tools Onboarding KPIs Data Visualization Customer Experience 52

Userpilot

AUGUST 31, 2021

What, how, and where you communicate the latest changes for your SaaS can be a massive source of user engagement. That's where using a release notes template can help you consistently show your users how to get more value out of your product. Why are release notes important for SaaS? What are release notes?

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Gainsight

DECEMBER 27, 2019

We’ve released some amazing new Gainsight PX features , put on the best Pulse conference to date, and supported the customer-centric community with an ever-growing content library. With 2020 just around the corner, now is the perfect time to catch up on Gainsight’s top product experience blog posts of 2019.

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eG Innovations

MARCH 26, 2021

In an earlier blog post, we had discussed the major challenges that VMware Horizon admins encounter when supporting VMware Horizon-based virtual applications and virtual desktops. 2 Providing Deep Insights into Virtual Desktops/RDSH Sessions. 3 Delivering End-to-End Insights Covering Every Tier of the Horizon Deployment.

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Reporting Tools Analytic Tools Data Visualization Software Review 105

Amplitude

DECEMBER 18, 2020

Product analytics sits at the intersection between your customer, your product, and your business goals. It’s a crucial part of how you provide continual value to customers, as well as how you grow your business. Product analytics keeps your team close to customer wants and needs throughout the product development process.

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Usersnap

FEBRUARY 6, 2020

Customer experience, or CX, is critical in today’s user-centered market. Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. Fortunately, customers aren’t the only ones with ample available information. Don’t Make Me Think.

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Userpilot

DECEMBER 11, 2019

2020 is set to be a big year for SaaS. Hopefully, the product management tools we’re going to cover will help you out! We’ve split the tools into different categories, so feel free to jump ahead to whichever kind of product you need. Feedback collection (Typeform, Feedier). User testing (UserTesting, Userfeel).

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Gainsight

DECEMBER 20, 2020

Specifically, the Customer Success world learned 10 important lessons in 2020: 1. Customer Success Helps Businesses Survive Through the Pandemic. . 2020 was a stress test for recurring revenue businesses. Customer Success Helps Businesses Rebound – Through Their Clients. Customer Success Is a Unicorn.

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Userpilot

MARCH 11, 2022

The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. We’re taking a look at The State of SaaS Onboarding , Mixpanel Product Benchmark Report, Satmetrix 2021 NPS Benchmarks, and Openview Benchmarks and Research. Best blogs for product managers.

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Analytic Tools Data Visualization Research Software Feedback Software 98

eG Innovations

FEBRUARY 17, 2020

You want your end-users to experience less technical faults by having a system in place that allows you and the team to be more proactive. OK, probably not what you have been thinking as the clock struck midnight, but it should be part of your professional goals for 2020. Citrix Stack Monitoring Tools. Citrix Director.

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Userpilot

MAY 13, 2020

Any other year this time product people, growth marketers and SaaS folks would be heading to various conferences to learn the latest trends, dust off their skills, and – probably most importantly – network with other people from the industry. See the best places to learn and network for product people in May and June 2020! .

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Analytic Tools Customer Feedback Data Visualization Feedback Software 98

Mixpanel

JULY 8, 2022

Product analytics can help by showing companies what is and isn’t working with their websites and apps, what to prioritize, and what to invest in. That’s why we introduced Mixpanel for Startups in 2020, and in just two years, have given more than $25 million in free credits to startups. Mixpanel for Startups.

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Userpilot

JANUARY 8, 2021

Some industries like SaaS will have an average NPS of 30. This will let you know how well you are truly serving your customers. You have more customers enjoying your product than hating it. NPS or Net Promoter Score is what many consider to be the gold standard of measuring customer loyalty. Source: Userpilot.

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Analytic Tools Feedback Software Data Visualization Weak Development Team 93

Department of Product

SEPTEMBER 21, 2023

Apple’s iOS17 officially launches this week but there’s another operating system worth exploring, too. TimeOS is described as the world’s first “time operating system” and this week the company unveiled a new browser extension. The Department of Product Briefing ←All newsletter briefings Hi product people ?,

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Usersnap

APRIL 27, 2022

This article will show you how to reduce your SaaS churn by following the proven strategy that we have already successfully implemented. For us, it all started in 2020, when our monthly SaaS churn rate was 6.22%, more than double our target benchmark (high pressure, you bet). The aimed benchmark was 3%. Tension” is in the air.

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TIBCO - Thought Leadership

JANUARY 22, 2020

You know the time when the leading analyst firms such as Gartner, Forrester, and IDC, as well as the media, and even the vendors promote their foremost technology predictions for the coming year. Instead, as you plan your 2020 plans, wouldn’t you rather be placing your organization’s bets on sure things rather than predictions?

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Gainsight

JANUARY 18, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Product Experience resources from 2020. We compiled our best Product Experience resources from last year, from blogs to ebooks to webinars. Mastering Product Experience in SaaS ( Watch the webinar recording ). Product Analytics.

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Analytic Tools Customer Experience Data Visualization Feedback Software 52

Indicative

JUNE 29, 2020

Analyzing complex user journeys with accuracy can be tricky. With Tracking Properties , you can now track user journeys using both user IDs and event properties. For example, you might want to measure the efficacy of a recommended items panel by tracking the user journey from viewing a recommended item to purchase.

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UX Studio: Product Management

SEPTEMBER 29, 2023

My first few projects included webshop and mobile app designs for clients like Google. In 2020 I joined our CEO to launch a new website builder for writers. In this article, I’ll bring personal examples to illustrate these problems and recommend solutions to them. A product designer starts everything by collecting insights.

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Product Research Research Software User Testing Analytic Tools 56

Userpilot

SEPTEMBER 14, 2022

Learn about your customer- who is your target audience? Look back and learn- collect feedback and improve. Boosting customer retention. Source: 2020 State of Product Marketing report. Learn about your customer. You can’t launch a product successfully if you don’t understand your target customer.

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Userpilot

MARCH 8, 2022

There are some well-known names as well as new faces on the list, from all over the world – together with their LinkedIn profiles and medium blogs, so you can follow their journeys and insightful posts yourself. Your users will thank you one day. Susan Stavitzski – Customer-Driven Product Person and Product Leader.

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UX Studio: Product Management

AUGUST 25, 2021

The enormous impact of the coronavirus outbreak on UX Research got explored in innumerable blog posts , articles in journals , and online workshops that have appeared over the year. to cease activities altogether or hinder them from properly learning the tools of our trade? It’s how much their usage behaviors have already changed.

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Research Software User Testing Customer Experience Product Research 104

Userpilot

APRIL 9, 2020

The small feedback window. They are the so-called microsurveys – and more and more SaaS companies are using them to collect valuable data – often right in their products. Today, you can’t build your products ‘off plan’ – you need to tailor and constantly adapt them to the needs of your users. The NPS survey.

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Usersnap

NOVEMBER 15, 2019

In a nutshell being customer centric means: putting your customers first. It is placing customers at the core of your business and then building everything around it. It is not simply trying to please customers to make money, but to listen to them and offer solutions to their problems. Credits: [link].

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Indicative

JUNE 1, 2020

year-over-year growth in 2020. If you’re on a marketing team at a gaming company, you need to prepare for this shift with insight into your full customer lifecycle from acquisition to product engagement. Indicative’s customer journey tools help you visualize a variety of conversion paths. Celebrate first team win.

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Data Visualization User Testing Marketing Customer Feedback 129

Amplitude

JULY 29, 2020

Instead, your product strategy should be a framework centered around providing value to your customers that helps you decide which tactics to explore. As Tornincasa shared during her Product Summit 2020 presentation, the product strategy for Prodicle fits into Netflix’s overall product strategy and drives the company’s mission.

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Userpilot

DECEMBER 7, 2021

UX designers focus on the aesthetics and usability of the product, including color palettes, fonts, user interfaces, and other elements. Several professional courses help you acquire the needed skills for a successful career in product design or user experience design. Building customer journey maps , user personas , and empathy maps.

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The Product Coalition

FEBRUARY 16, 2020

According to IDC, we’ll have 40 trillion Gigabytes of data by 2020. In this blog, we’ll discuss the topics below: 1, Understand what data should be collect ed?—?Quantitative Quantitative vs Qualitative 2, Tracking the quantitative data using a tracking plan 3, Tracking the qualitative data using feedback tools Meet Quant & Qual?—?Your

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Data Visualization Analytic Tools Reporting Tools Customer Feedback 78

Business of Software Conference

JULY 29, 2019

At every Business of Software Conference we record the talks so that you, the great people of the internet, can join in the feast of learning that our attendees get to gorge themselves upon. We release new talks regularly right here on our blog. BoS USA 2019 BoS Europe 2020. 17 Talks From Seasoned Entrepreneurs. Business Models.

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eG Innovations

FEBRUARY 12, 2021

Role of eG Enterprise in the Citrix User Experience. solutions to enhance IT service performance, increase operational efficiency, ensure IT effectiveness, and deliver on the ROI promise of transformational IT investments across physical, virtual, and cloud environments. – Global Workplace Analytics. Barry Schiffer.

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Bain Public

JULY 13, 2020

Built on pillars of sustainability, innovation and inclusion, Blaise Transit improves and optimizes the user experience for multi-passenger vehicles fleet operators. This technology provides shorter and more flexible bus journeys while increasing the cost-recovery ratio. cities since January 2020.

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Analytic Tools Data Visualization Feedback Software Technical Review 52

UX Studio: Product Management

SEPTEMBER 16, 2021

Imagine you would like to design a new mobile app interface in Berlin. Besides, we help startups create their digital experiences, like Xeropan, a language learning app, or Zignaly, a crypto trading platform, just to name a few. . The company also has an equipped User Research Lab for in-house and remote user testing.

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Research Software User Testing Analytic Tools Feedback Software 59

Userpilot

FEBRUARY 17, 2021

Topics: Product development lifecycle & success stories, Agile Management & Rapid Prototyping, New product management software & technologies, Usability & interface design, Product manager career: How to rise up in our organization, Hiring the best product managers for the job. UXDX APAC 2021.

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Research Software User Testing Product Research Analytic Tools 98

Indicative

JANUARY 14, 2021

We get it—retaining your customers is hard work. When it comes to mobile, health and fitness apps boast the highest retention rates of any category. However, a recent uptick in demand thanks to the effects of the COVID-19 pandemic notwithstanding, user growth in the segment has slowed in recent years. Enter Cohort Analysis.

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Userpilot

JULY 8, 2021

Product management guides the development of a product at the intersection of technology, UX, and business. Product Management Training by Mind the Product is a self-paced course for mid-career product managers based on insights from the largest product community in the world. Using relevant tools as a product manager.

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