Amplitude

JANUARY 29, 2021

In 2020, digital products became essential to how we lived, worked, played, watched, learned, and connected. For Amplitude, that meant diving deep into our customers’ challenges, and innovating across all aspects of our platform to become the complete, best-in-class solution for product analytics. . Conversion Drivers.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Government 52

The Product Coalition

JANUARY 26, 2024

In the perfect world, product managers have all the time, resources, and skills to do impeccable, in-depth market and user research. In the perfect world, there is time to talk with a wide range of users , including existing users, potential users, and also users who have churned. So let’s talk about mini-research.

User Testing 102

User Testing Product Research Research Software Data Visualization 102

Gainsight

JANUARY 4, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Customer Success resources from 2020. We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Here are over 65 Customer Success resources to catch up on and get you ready for the New Year.

Feedback Software 111

Feedback Software Customer Experience Customer Feedback User Testing 111

Userpilot

JULY 20, 2021

Are you looking for the best tactics to increase user engagement for your SaaS product in-app? That’s brilliant, as when more of your users/customers continue engaging with your product, your customer retention rate will keep improving. Why it is important to track and improve user engagement. Let’s get started!

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Userpilot

JUNE 28, 2021

Is your customer engagement marketing strategy bringing in expected results? As the user experience is becoming increasingly important (even more so than product and pricing for many brands), improving user engagement is crucial. What is customer engagement? What is customer engagement marketing?

Feedback Software 105

Feedback Software Analytic Tools User Testing Customer Feedback 105

Usersnap

JUNE 8, 2020

Usersnap’s 1st virtual summit, The Journey To Customer-Centric Growth , set sail on May 20th 2020. Customers are evolving, and so should your CX practices. Technology, customer behaviors and the unforeseeable pandemic were the hot topics many of the speakers touched on and asked about by the audience.

User Testing 40

User Testing Customer Feedback Customer Experience Feedback Software 40

The Product Coalition

NOVEMBER 10, 2020

Facilitating the human touch through pixels 2020 has been a year of many lessons. One in particular is that companies have a responsibility to protect their users and that they must be held accountable for their decisions. As an example approach: Instead of asking: “How might we increase the amount of time users spend on our platform?”

Feedback Software 136

Feedback Software User Testing Customer Feedback Customer Experience 136

Intercom, Inc.

APRIL 29, 2020

As marketers, our job is to understand our customers – their hopes, their wants, their needs – and then communicate the value of our product in the context of their lives. At SaaStr Summit , I spoke about how businesses can adapt during these uncertain times by focusing on customer impact. Embracing a philosophy of change.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228

Gainsight

JUNE 23, 2020

My career in events started back in 2008 as a sales associate supporting sponsorship fulfillment. I fell in love with the nitty-gritty details of my job so I ventured out of sponsorship fulfillment and dove right into event management. Pivot…Pivot…Pivaat! February 28 – a day I remember well.

Events 88

Events Feedback Software Technical Review Systems Review 88

Userpilot

JANUARY 19, 2021

Customer engagement plays a critical role in your company’s growth and depends on your customer experience. As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What is Customer Engagement? How to Measure Customer Engagement?

Analytic Tools 97

Analytic Tools Feedback Software Research Software Customer Experience 97

Business of Software Conference

JUNE 21, 2019

You think it’s simple, but customers don’t. From page 1 of Obviously Awesome: How To Nail Product Positioning So Customers Get It, Buy It, Love It , it was clear that the team at Business of Software needed to read April Dunford’s new book. Upcoming Events. Positioning changed the ‘So?’

Positioning 56

Positioning Books User Testing Weak Development Team 56

The Product Coalition

FEBRUARY 1, 2021

The Snitch, the Whip, the Bookkeeper, the Six Sigma Black Belt™ Like a job ad for a Scrum Master position, the equivalent for the Product Owner position also reveals excellent insight into an organization’s progress on becoming agile. Source : Scrum Guide 2020.

Technical Review 167

Technical Review Advertising Customer Experience Agile 167

UX Studio

DECEMBER 14, 2023

In the heart of Hungary, we just started to read about ergonomy and user-friendly design, but proper UX research wasn’t part of the process and widespread yet. We facilitated 13 courses in a row, one in each semester starting in 2014 Autumn, up until the Pandemic interrupted our nice sequence in 2020.

Research Software 89

Research Software UX Feedback Software User Testing 89

Alchemer Mobile

NOVEMBER 23, 2020

But in 2020, digital transformation as we know it barreled ahead at a dizzying pace—causing product and marketing teams to make fast, learn-as-you-go decisions impacting billions of dollars. To me, it simply means that employees or customers can get what they need to get done online. Prioritization is mostly a rational exercise.

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Product Research Product Management Product Manager User Testing 235

Amplitude

AUGUST 7, 2020

Through working with our customers we’ve learned that great product teams each have common Amplitude workflows, regardless of their industry or company size. This saves time for experienced Amplitude users who want to repurpose previous charts, and for admins looking to share Amplitude best practices at scale. New in Collaboration.

Data Visualization 52

Data Visualization Customer Experience Analytic Tools Dashboard 52

The Product Coalition

SEPTEMBER 9, 2021

Think back to the way business was conducted in 2020. 78% of organizations reported that they used video communications to engage with customers, while 98% agreed that customer communications via video accelerated more than other channels during the pandemic. from healthcare to financial services, to every industry in between.

Reporting Tools 104

Reporting Tools Feedback Software Customer Communications Customer Experience 104

Userpilot

DECEMBER 11, 2019

2020 is set to be a big year for SaaS. Feedback collection (Typeform, Feedier). User testing (UserTesting, Userfeel). Feedback management (Canny, Airfocus, ProdPad). You can customize your onboarding flows, analyze user behavior, and use in-app messaging to drive engagement. These are must-have for any PM.

Data Visualization 53

Data Visualization Feedback Software Research Software Analytic Tools 53

Intercom, Inc.

AUGUST 25, 2021

We have achieved a great deal in the past decade – we have built a lot of great product , hired hundreds of wonderful people , and helped thousands of amazing companies form lasting relationships with their own customers. It’s in our nature to look forward, to focus on shipping , to keep innovating and providing value.

Data Visualization 220

Data Visualization Customer Experience Onboarding KPIs User Friction 220

Centercode

NOVEMBER 13, 2020

2020 has been aptly dubbed the “Year of Streaming.” Coronavirus solidified an already shifting focus toward entertainment and events that consumers can enjoy from home. Coronavirus solidified an already shifting focus toward entertainment and events that consumers can enjoy from home. Device Compatibility.

Feedback Software 98

Feedback Software User Testing Customer Experience Product Research 98

Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Zara Burke , Principal Editor. And breathe!

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Usersnap

JANUARY 25, 2021

Ecommerce shopping has grown significantly in 2020, and many companies are questioning if it will replace the need for brick-and-mortar retail. While it’ll never likely get rid of every store on the block, there may be some customer groups and product types that shift online and never look back. It’s a great opportunity for you now.

User Testing 86

User Testing Product Research Data Visualization Customer Feedback 86

Mixpanel

SEPTEMBER 21, 2023

Read on for our conversation with Xu about finding product-market fit when you’re the ideal user, growing a following vs. growing an app, and what the future of social media looks like. Under Sir Jack, I felt so much more free to talk about some of my more insane ideas, like GameStop back in October of 2020. But I think that’s changed.

Analytic Tools 116

Analytic Tools Research Software Data Visualization Technical Review 116

Indicative

JUNE 1, 2020

year-over-year growth in 2020. If you’re on a marketing team at a gaming company, you need to prepare for this shift with insight into your full customer lifecycle from acquisition to product engagement. Indicative’s customer journey tools help you visualize a variety of conversion paths. How old are they? .

Data Visualization 129

Data Visualization User Testing Marketing Customer Feedback 129

Gainsight

JANUARY 18, 2021

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Product Experience resources from 2020. How to Discover and Define Your Power Users ( Watch the webinar recording ). Using Gainsight’s PX Analytics To Make Data-Driven Decisions and Qualify Event Leads. In-App Engagements and Product Communications.

Analytic Tools 52

Analytic Tools Customer Experience Data Visualization Feedback Software 52

Userpilot

FEBRUARY 17, 2021

We’ve collected the best events for product folks that you can attend online or in-person. Topics: Inventing The Future, Implications of 2020 Panel discussion, No excuses: How to attract, hire, and grow diverse product teams, and much more. for access to all the post-event recordings + slides, £299.00 Table of contents.

Research Software 98

Research Software User Testing Product Research Analytic Tools 98

UX Studio: Product Management

NOVEMBER 5, 2018

We intend these UI trends to not only satisfy users’ aesthetic requirements but also provide them with a high level of usability. A wise combination of these trends will lead to happier users, and ergo your product’s success. This targets the emerging primary device for users visiting a website or app.

Research Software 111

Research Software Feedback Software User Testing Customer Experience 111

Business of Software Conference

NOVEMBER 30, 2020

From pitches that drown customers in a word-soup of features, to high-concept vision pitches that leave customers confused and sceptical – many companies struggle to connect authentically with customers in a way that generates deals. April Dunford BoS USA Online 2020 from Business of Software Conference. Upcoming Events.

Research Software 64

Research Software User Testing Positioning Product Research 64

Gainsight

JUNE 4, 2020

Customer Success is more important than ever during this crisis. As new sales slow down due to uncertainties in budgets and spending, retaining customers is the easiest and more effective way to keep the cash flow going. We use PX in our own Customer Success platform to track our customers’ usage of the CS product.

Analytic Tools 52

Analytic Tools Customer Experience Customer Feedback Data Visualization 52

Userpilot

MARCH 11, 2022

Must have product management tools : Userpilot for product adoption, Hotjar for heatmaps and recordings on how users engage with your product, Airfocus for prioritization and road mapping, Cord for collaboration, and UXPressia for story mapping. Conferences and events help you keep up with the latest industry trends and develop your network.

Analytic Tools 87

Analytic Tools Data Visualization Research Software Feedback Software 87

Userpilot

MARCH 8, 2022

There are some well-known names as well as new faces on the list, from all over the world – together with their LinkedIn profiles and medium blogs, so you can follow their journeys and insightful posts yourself. Your users will thank you one day. Susan Stavitzski – Customer-Driven Product Person and Product Leader.

Technical Advisors 107

Technical Advisors Product Research Analytic Tools User Testing 107

Indicative

JANUARY 14, 2021

We get it—retaining your customers is hard work. That follows years-long trends toward healthy living, fitness, and overall wellness that yielded an explosion (upwards of 300% growth) in the sheer number of users and apps at play in the industry. . Understanding the usage patterns of your existing customer base is critical.

User Testing 91

User Testing Data Visualization Customer Experience Analytic Tools 91

The Product Coalition

DECEMBER 13, 2020

How I built a usable product through curiosity and iteration This December 2020, in the space of a little over a couple of weeks, I built a small open-source application. In any event, those side projects all have a common pitfall: rarely if ever developers complete their own side projects. People will use the product in their own way!

Feedback Software 93

Feedback Software Customer Feedback Customer Experience User Testing 93

Roy Madden

JUNE 16, 2022

Impact Disseminate 18+ newsletters with over 2,000 internal newsletter subscriptions Surface the latest trends, emerging technologies and competitors Stay on top of customers’ latest logistics investments through targeted intelligence. THE CUSTOMER DB Schenker, global leading logistics provider.

Feedback Software 86

Feedback Software Research Software Customer Feedback User Testing 86

Innovatemap

FEBRUARY 21, 2023

Spanning 100 cities, hosting 200 annual events and offering 75 different courses, their mission is to help leaders develop their careers alongside a powerful network of peers to enable their teams to reach new heights. Since 2020, Pavilion University has garnered nearly 12,000 total enrollments. “I

Product Marketing 52

Product Marketing Marketing Customer Feedback User Friction 52

Userpilot

SEPTEMBER 14, 2022

Learn about your customer- who is your target audience? Write a positioning statement- how is your product different? Look back and learn- collect feedback and improve. Boosting customer retention. Source: 2020 State of Product Marketing report. Learn about your customer. Write a positioning statement.

Product Research 77

Product Research Feedback Software Research Software Product Marketing 77

Business of Software Conference

JULY 2, 2019

Why don’t customers get, buy and love your product? This guest post was written by Caroline Brown, co-founder of The Scale Partnership , a Cambridge UK-based positioning and marketing strategy specialist. Positioning is the cough medicine talk. So somewhat ironically, ‘positioning’ itself has a positioning problem.

Positioning 40

Positioning Banking User Testing Books 40

The Product Coalition

NOVEMBER 30, 2020

If you are looking to fill a position for a Product Owner in your organization, you may find the following 71 interview questions useful to identify the right candidate. Please note that I will continue using ‘role’ on occasions throughout this document, although the Scrum Guide 2020 now speaks of ‘accountabilities.’)

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Product Research User Testing Research Software Feedback Software 89