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2021 Engagement Benchmarks for Utilities Apps

Alchemer Mobile

One size did not fit all for Utilities apps in 2020. Ratings and Reviews. Travel apps ratings and reviews were around or slightly lower than macro app averages. star rating, and received 319 app store reviews. star rating, and had 1,223 reviews. Surveys and Messages. Shifting our focus to app store reviews.

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2021 Engagement Benchmarks for Education Apps

Alchemer Mobile

Education was one of the hardest hit industries in 2020. Education apps saw some of the worst retention rates in 2020, especially in annual retention (4% compared to the macro average of 35%). Ratings, Reviews, and Interactions. Surveys and Messages. 2021 Engagement Benchmarks for Education Apps. Let’s start with the bad.

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Engagement Benchmarks for Retail and eCommerce Apps

Alchemer Mobile

Digital shopping exploded in 2020, with an increase in both consumers and usage. While some companies took a hit due to widespread lockdowns, those who swiftly adopted the digital shift won market share and, ultimately, new loyal customers during a difficult time for consumers. Ratings and Reviews. Surveys and Messages.

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Engagement Benchmarks for Food and Drink Apps

Alchemer Mobile

The food and drink industry was heavily impacted by restrictions on dining, shopping, and delivery in 2020. Ratings and Reviews. Food and Drink app ratings and and reviews were slightly higher than macro averages across both iOS and Android, particularly within the Restaurants category. Surveys and Messages.

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Healthcare Apps: 2021 Engagement Benchmarks

Alchemer Mobile

Ratings and Reviews. Healthcare app ratings and and reviews were slightly lower than macro averages across both iOS and Android. star rating, and had 435 app store reviews. star rating, and had 1,169 app store reviews. Unfortunately, Healthcare apps had low retention rates in 2020.

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Finance Apps: Benchmarks for Success in 2021

Alchemer Mobile

Finance brands were generally spared by the marketplace shakeup of 2020. Ratings and Reviews. Finance apps typically have fewer ratings and reviews based on their customer bases being smaller than larger markets. In 2020, the results were no different. star rating, and had 104 app store reviews.

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The Top Mobile In-App Feedback Tools of 2021

Alchemer Mobile

It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems. In 2020, Quantum Metric was ranked 124 in the Inc 5000, a list of America’s fastest-growing private companies. ?See See the full list of Apptentive partners and integrations here.