Alchemer Mobile

DECEMBER 16, 2020

To help your finance app stand out in 2021, focus on these four strategies at the start of the new year. Money is highly personal, and given the intensity of emotions associated with money, it strikes us as odd that more financial institutions have yet to tap into this gold mine of customer emotion data and CX insight.

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Alchemer Mobile

APRIL 28, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Utilities category. Read on for data-supported benchmarks Utilities apps should focus on in 2021 and beyond based on what was learned from a year like no other.

Feedback Software 234

Feedback Software Systems Review User Testing Travel 234

Intercom, Inc.

JUNE 13, 2022

Last month we turned our attention to data – unleashing new features that help you improve how you collect, access, and use first-party data to influence your product and scale your business. Surveys: Now even more insightful and engaging. Gain deeper insights with advanced reporting for Surveys.

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Intercom, Inc.

MAY 18, 2022

First-party data is the future of online engagement and customer experiences. In June 2021, Google confirmed that it will no longer track individuals online via cookies. One aspect that can’t be debated is the value of first-party data as we proceed into this cookieless future. What is first-party data?

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Alchemer Mobile

MAY 6, 2021

One size did not fit all for Personal Services apps in 2020. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Personal Services category. 2021 Engagement Benchmarks for Personal Services Apps. Surveys and Messages.

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The Product Coalition

MARCH 3, 2021

an open-source data integration platform?—?and an open-source data exploration platform?—?in We will use the Airbyte’s Slack connector to get the data off a Slack workspace (we will be using Airbyte’s own Slack workspace for this tutorial). We will save the data onto a PostgreSQL database. and Apache Superset ?—?an

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Data Visualization Dashboard Analytic Tools User Testing 143

Product Talk

OCTOBER 2, 2024

For today’s Tools of the Trade , we caught up with Yury Oleynik , the VP of Product Management at HiveMQ , who has managed to make continuous interviewing a reality on his team. Yury shares a few of the tactics his team tried to automate recruiting before they came across the tool they’re currently using, Orbital.

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Feedback Software Customer Experience Data Visualization User Testing 278

Userpilot

JULY 12, 2021

Data is the engine for SaaS, but without data analytics tools , your SaaS team will not be able to make sense of the data. The right set of SaaS analytics tools can help you generate actionable insights that fuel strategic decisions. But how do you ensure you’re picking the right tools?

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Intercom, Inc.

JUNE 1, 2021

As a result, we’ve seen some major, long-lasting changes to how businesses and consumers communicate and build relationships with one another: The popularity of messaging channels is on the rise – messenger-based support is now the second most used support channel. Challenge #2: Agents are wasting time jumping between tools.

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Intercom, Inc.

DECEMBER 10, 2021

Our Holiday Shopping Experience Report, based on a survey of 1,000 U.S. consumers and 500 customer service workers, found that customer expectations are higher than ever – and these increased pressures have led more than half of stressed-out and under-resourced customer support reps to consider leaving their job.

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Alchemer Mobile

APRIL 12, 2022

The following data and information on Travel apps is from our 2022 Mobile App Customer Engagement Report. In 2021, Travel began its road to recovery following interstate, national, and global travel restrictions brought on by the pandemic. Data included: Ratings and reviews. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE.

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Alchemer Mobile

APRIL 6, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Food and Drink category. Read on for data-supported research and benchmarks Food and Drink apps should focus on in 2021 and beyond based on what was learned from a year like no other.

Feedback Software 243

Feedback Software Research Software User Testing Systems Review 243

Userpilot

AUGUST 30, 2021

Which product analytics tools should you be using? How many analytics tools do you need? And what type of analytics really matters for a product marketing manager? By the end, you'll know the only type of analytics tools you really need as a PMM. What is product analytics?

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Alchemer Mobile

DECEMBER 8, 2022

But if you have a breather, we’re excited to share some data-backed mobile engagement findings, specifically surrounding how seasonality impacts customer sentiment! While we can hypothesize that the lack of Vitamin D certainly contributes to grumpier customers in the gloomier months, we needed data to support our claims.

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Alchemer Mobile

APRIL 2, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Healthcare category. In our research, Healthcare apps are divided into two subcategories: Medical (public health, condition management, reproductive services, insurance, etc.)

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Alchemer Mobile

APRIL 7, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Finance category. In this report, Finance apps are separated into three subcategories: Fintech (credit score, mortgage, stocks and bonds, loan consolidation, etc.), Surveys and Messages.

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Alchemer Mobile

DECEMBER 22, 2020

It has also changed how we interact with our favorite stores, restaurants, and service providers – even our healthcare providers. According to State of the Connected Customer , a report from Salesforce, 84 percent of customers say the experience a company provides is as important as its products and services. Helpfulness.

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Alchemer Mobile

MAY 17, 2022

percent increase from 2021. You can use this data to track changes in customer emotion and hone in on why customer feelings changed, positively or negatively. Message centers do exactly that by providing a two-way channel where customers can relay feedback, while giving you the opportunity to respond directly.

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Alchemer Mobile

MARCH 18, 2021

Apptentive’s annual Mobile App Engagement Report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. And today I am super excited to share some of the key insights from our 2021 Mobile App Engagement Benchmark Report. I am Christy Culp.

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Alchemer Mobile

DECEMBER 21, 2022

Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. Here are examples of a few demographic data categories: Age. This takes some basic research but tools like Statista can help you quickly gather high-level data. Nationality.

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Product Talk

NOVEMBER 17, 2021

With each person, the message got a little more distorted. This means that by the time it gets to the engineers, the message is unrecognizable. One of the best ways to learn to truly collaborate is to visualize your thinking. These visual exercises facilitate the work of discovery. The specific tool doesn’t matter.

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Userpilot

MAY 29, 2025

The latter focuses on the visual and interactive elements of the app itself , like buttons, icons, and typography. The company drastically changed its interface, merging stories and private messages into a single, confusing feed. Gather user data through surveys, interviews, and behavioral data from tools like Userpilot.

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Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service.

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Alchemer Mobile

JANUARY 26, 2021

Untangling customer emotion and satisfaction are the hot topics of 2021. Here are five tips to reassess your digital experience, meet customers where they are, and turn the channel into an actionable listening tool. To start, think about the in-app message you’re sending to figure out timing and placement.

User Testing 246

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The Product Coalition

OCTOBER 20, 2023

With AI technology, marketers can identify microtrends and even predict trends, saving time and resources through automated digital marketing services. This rapidly evolving digital technology can analyze more data with greater precision than humans. The source predicted that the value would surpass $107.5 billion U.S.

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Product Talk

OCTOBER 20, 2021

And this is why it can be helpful to consider the tools that will best support you in building your continuous discovery practice. Let’s be clear: The tools alone won’t automatically make you better at discovery. Since there are countless ways of approaching this, we’re kicking off a new series, Tools of the Trade. Tweet This.

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Product Research Research Software Technical Review Data Visualization 203

Alchemer Mobile

APRIL 13, 2021

In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Food and Drink category. Read on for data-supported research and benchmarks Retail and eCommerce apps should focus on in 2021 and beyond based on what was learned from a year like no other.

Feedback Software 232

Feedback Software Research Software User Testing Systems Review 232

Intercom, Inc.

MAY 25, 2021

In April 2021, they surveyed over 500 global customer support decision makers – executives, vice presidents, directors, and managers – across EMEA and the United States, to learn more about the changes they’ve seen, and how they’re future-proofing their customer support strategy with conversational support.

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User Testing Customer Experience Customer Feedback Product Research 260

Alchemer Mobile

MARCH 26, 2021

To give you a general idea of where the mobile playing field is today, here are a few 2020 stats from our friends at App Annie : App Annie’s State of Mobile report is a fantastic place to start when looking for a general lay of the land and high-level stats. as well as from implicit data (favorited items, past purchasing behavior, etc.).

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User Testing Customer Experience Feedback Software Customer Feedback 257

Alchemer Mobile

FEBRUARY 18, 2021

While travel looks like it will remain relatively unpopular in the first half of 2021 due to COVID concerns, travel brands are gearing up for a surge of travelers in the second half of the year. Back in May of 2020, we dug into the mobile data to reveal changes in DAU (daily active users) across different industries. Personalization.

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UX Planet

JUNE 1, 2025

According to the Nielsen Norman Group, quantitative data can identify where users encounter problems, but it often fails to explain why those problems occur Nielsen Norman Group,2023. The Emergence of Research-Driven Growth Authentic growth lies not only in analyzing quantitative data but in deeply understanding user behavior and motivations.

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Alchemer Mobile

NOVEMBER 21, 2022

Data shows that customers expect to be interacted with, and those interactions heavily influence retention. Data from 2022 Mobile Customer Engagement Benchmark Report. The insights you gather should inform your product roadmap and rally your development team around a single point: the customer. Message centers.

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Customer Feedback User Testing Feedback Software Product Research 244

Userpilot

MARCH 11, 2021

Customer retention management software collects user data, organizes it, analyzes it, and creates actionable insights for your product team. The software you choose should have multiple ways of collecting customer data. The data should be a mix of qualitative and quantitative data. And the best way to maximize CLV?

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Userpilot

DECEMBER 23, 2020

What are the biggest trends in Product for 2021 you must implement into your Product Growth strategy? As your newsfeed was becoming more and more cluttered with grim reports of the coronavirus spread, you may have inadvertently missed some exciting news from the world of product. Analytics & Experimentation.

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Alchemer Mobile

MAY 4, 2021

We know NPS can be a powerful tool if used correctly, and recognize the value in having one metric to provide a holistic pulse on your customer experience. Surveys do not always need to be about customers giving feedback, they can be used as a tool to gather more basic information. How easy was it to report issues you encounter?

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Alchemer Mobile

JULY 29, 2021

This feedback can be left on message boards, on social media, in app store reviews, through online surveys, and more. In turn, insights can be used to re-shape your customer experience landscape. In-app surveys are an incredibly powerful tool for conducting mobile research and improving mobile product roadmaps.

Feedback Software 246

Feedback Software User Testing Customer Feedback Research Software 246

The Product Coalition

JULY 21, 2022

Most importantly, big data and machine learning have paved the way for robotics automation and various software applications. Besides, these e-commerce technologies have promoted the instant transfer of data and mobile devices. A report by eMarketer states that online retail sales will reach $6.17 trillion in 2022.

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