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3 key takeaways from International Women’s Day 2021

Intercom, Inc.

It’s not just that more diverse teams are more effective and more profitable ( though they are ); but, as Karen Peacock, our CEO, says , “It’s just the right thing to do.”. Here are three key takeaways from the week – and how you can use them to continue to challenge the status quo long after IWD 2021 is over. Representation matters.

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My 2021 Book Recommendations

The Product Coalition

and I’m happy to share my 2021 read-list with my conclusions. This year I developed a new reading approach, in which I read several books in parallel, usually from different topics. the true price of leadership is the willingness to place the needs of others above your own. This reaction isn’t limited to people in power. “

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Product Development Health Check Playbook

The Product Coalition

Guest post by Angus McDonald, Senior Product Manager at Terem Technologies, and Kayla Li, Delivery Manager at Terem Technologies Word from Scott: Over the years we’ve helped many different teams uplift in different ways. Read on for the Product Development Health Check Playbook written by Angus McDonald and Kayla Li.

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2021 in conversation: Learnings from the podcast

Intercom, Inc.

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers.

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My 2021 personal growth hacks

The Product Coalition

My biggest take away from this book: half of the product ideas are bad, and the other half needs a lot of iterations until you get it right. 3- “The five dysfunctional of a Team” by Patrick Lencioni?—?A A book about creating a winning management team. No one can put his own ego in front of the team and companies needs.

Books 89
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The biggest challenges facing support teams right now (and how to solve them)

Intercom, Inc.

Most support teams have seen an influx of support queries since COVID-19 hit – and those issues are more complex than ever. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges. Download your copy of the thought leadership paper now. Sound familiar?

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The Top 30 Engineering Manager Interview Questions of 2021

PMLesson's Ace the PM Interview

As with all technical/managerial roles, an EM's job will vary across companies and even across teams. How would you handle poor performers on your team? How would you build a high-performance engineering team? How do you coach and develop your engineering team? How do you set goals for your engineering team?