Userpilot

OCTOBER 21, 2022

Looking for customer relationship management examples to inspire your brand? This article shows you eight examples and lessons to learn from each. Toward the end of the article, we highlighted the types of CRM systems and different CRM tools that might be helpful to you. Improved customer experience (CX).

Analytic Tools 91

Analytic Tools Feedback Software Data Visualization Reporting Tools 91

Userpilot

JANUARY 26, 2022

Are you wondering how to effectively use SaaS analytics to reduce churn? SaaS analytics allow you to leverage the data to gain actionable insights and make informed decisions. In this post, we’ll discuss the most important SaaS metrics to analyze and some of the best SaaS analytics tools you can use to drive product growth.

Analytic Tools 97

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 97

Userpilot

DECEMBER 19, 2022

Understanding your users and their journey stages will help you create flows tailored to the various SaaS onboarding phases. This is essential because your customers aren’t all the same; their needs change as they progress through your product. It all begins when the customer signs up for your tool and has a continuous effect.

Analytic Tools 94

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 94

Usersnap

FEBRUARY 23, 2022

Every SaaS company, whether B2B or not, looks to get more intimately connected with their customers’ needs and pains to grow. In order to understand customer needs, get more customer feedback , and use it actionably, the rise and importance of SaaS product management within digital companies are “mooning” ??.

Feedback Software 59

Feedback Software Research Software User Testing Systems Review 59

Userpilot

DECEMBER 6, 2021

SaaS product metrics are like a compass for product growth managers, which can guide them where to steer the product. So how do you know you’re tracking the right product metrics for your SaaS product? In this article, we’ll cover: Key reasons to track product metrics. What are the metrics used in SaaS product management?

Onboarding KPIs 97

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 97

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. Let’s have look at what product positioning actually is, what it involves, the benefits of effective positioning, the strategies you can employ, and the risks of ignoring all the wisdom in this article.

Research Software 96

Research Software Feedback Software Analytic Tools Positioning 96

Userpilot

FEBRUARY 26, 2024

Looking for an effective proactive customer service tool and wondering if UserIQ is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether UserIQ is the ideal choice for your proactive customer service needs. Let’s get started!

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Usersnap

JUNE 30, 2022

What Is Meant By Product Led Growth And How It Can Help in SaaS Product Management? The 8 main points to product-led growth How is Product-Led Growth The Right Strategy For Your SaaS Business? What Is Meant By Product Led Growth And How It Can Help in SaaS Product Management? The 8 main points to product-led growth.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Userpilot

NOVEMBER 24, 2023

We answer these questions in this article and dive deep into the use cases and features that UserIQ offers, its pros and cons along with its pricing. We also explore an alternative tool that might interest you. While UserIQ is a promising solution, there are better alternative tools in the market. Let’s dive in.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JULY 25, 2022

These customers will be committed to the brand and not easily swayed by availability, price, or any juicy offer from competitors. This article is for you if you’re interested in being that kind of company. There’s no magic wand to keeping customers engaged and loyal, but we’ll go over proven best practices.

Analytic Tools 92

Analytic Tools Feedback Software User Testing Customer Feedback 92

UX Studio

OCTOBER 11, 2022

It’s no longer an option to offer your customers mediocre digital customer experience. In our article you’ll learn: What is Digital Customer Experience? Why is Digital Customer Experience Important? What Makes a Good Digital Customer Experience? The Benefits of Digital Customer Experience .

Customer Experience 83

Customer Experience User Testing Analytic Tools Customer Feedback 83

Userpilot

MAY 10, 2022

Are you struggling to retain customers for long? The churn prevention strategies discussed in this article will help with your product engagement strategy. Churn happens when a customer stops using a company’s products or services after a certain period of time. Don’t just lose trial users like that.

Feedback Software 89

Feedback Software Analytic Tools Research Software User Testing 89

Userpilot

MARCH 18, 2022

Wondering what product success metrics you should use in 2022? Measuring product success during the early stages of your SaaS business can help you spend wisely and reduce wasted energy. Today, let’s find out how you can leverage product success metrics to add more value for your users and drive retention.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 52

Userpilot

FEBRUARY 1, 2022

How is it different from customer experience? Why is product experience important for your SaaS? These are just a few of the questions we answer in this article. It’s the thoughts and emotions that the users experience as a result of their interactions with the product. What is product experience?

Customer Experience 86

Customer Experience Data Visualization Analytic Tools Feedback Software 86

Userpilot

OCTOBER 18, 2021

How can you influence SaaS growth? To answer this question (and take action), you basically need three things: Metrics – so you know how fast is your SaaS growing and what do you need to do to improve the growth rate. We cover these in detail in our guide, so read on if you want to take care of SaaS growth properly in 2021.

Analytic Tools 89

Analytic Tools Feedback Software Research Software Onboarding KPIs 89

Userpilot

MAY 4, 2023

Unlike review sites that provide limited information, we’ve conducted a comprehensive analysis of each tool’s use cases, features, pricing, pros, and cons. Our evaluation will focus on how each tool can effectively assist you in onboarding users , boosting product adoption, and gathering sentiment feedback.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MAY 8, 2023

Selecting the optimal product adoption platform for your SaaS can be a challenging task. Whether your primary objective is to improve your user onboarding or product analytics, gather user feedback, or NPS, you will obtain a detailed comparison of Appcues, Usetiful, and Userpilot to determine which one suits your requirements best.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

DECEMBER 6, 2022

Something as abstract as customer experience cannot be measured directly. Instead, you need to track the factors related to it to understand how well your offering can convert new users to loyal customers. Customer experience is customers’ overall impression of your brand across different stages of the user journey.

Customer Experience 92

Customer Experience User Testing Customer Feedback Data Visualization 92

Userpilot

MARCH 23, 2022

If you want to measure customer loyalty and user sentiment in general, following NPS best practices is a must. There’s much more to NPS than sending users a customer feedback survey. In this article, I’ll briefly go over what Net Promoter Score (NPS) survey is and how to calculate it.

Product Research 90

Product Research Feedback Software Analytic Tools Research Software 90

Userpilot

OCTOBER 4, 2022

Looking for some customer retention examples to inspire your strategy? In this article, we handpicked retention examples from some of the most successful SaaS companies in the world. You’ll also learn how to use customer retention software to maximize your retention game. Why is customer retention so important?

Feedback Software 90

Feedback Software Customer Experience Customer Feedback Data Visualization 90

UX Studio: Product Management

JANUARY 25, 2022

This time, we reviewed web design Manchester agencies and listed the five best design companies in Manchester 2022. In this article, we will talk about the top web design companies in Manchester and beyond. Their staff is professional, responsive, and knowledgeable.” — One of the former clients shared his feedback on Google.

Research Software 82

Research Software Feedback Software Analytic Tools Product Research 82

Gainsight

JUNE 21, 2022

Gainsight and RevOps Squared had an incredible response to our Customer Sucess Index 2022. Investment in customer success (CS) is causing a significant impact on companies’ revenue and growth. According to the Index, companies spend anywhere from 3% to 20% of revenue on customer success. It makes perfect sense too.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Feedback Software 52

Userpilot

FEBRUARY 21, 2023

Which tool for no-code growth is worth your time and money; Appcues or Spekit? Or is there another in-app onboarding software that is superior than the two? Choosing a tool can sometimes feel like a gamble and the plethora of no-code tools available today just adds to the confusion. Let’s get started.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

Intercom, Inc.

OCTOBER 13, 2022

We’ve just wrapped up another edition of New at Intercom to share our fall 2022 product launch with everyone. Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. The last year hasn’t been easy. First, though, a few quick housekeeping items.

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Feedback Software Events Data Visualization Customer Communications 118

Userpilot

MARCH 15, 2023

Is Pendo or Spekit the best tool for interactive user guides? And is there a better in-app onboarding software that would better fit your needs? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Looking for the best tool for interactive user guides?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

MARCH 10, 2022

Do you know that even a 5% increase in user retention can boost your profits by 25-125%? Since SaaS businesses are subscription-based models, most of the revenue comes from repeat purchases, i.e., user retention. Thus, improving user retention can help you boost revenue growth. What is user retention in SaaS?

Feedback Software 95

Feedback Software Analytic Tools Customer Experience Customer Feedback 95

Userpilot

MARCH 15, 2023

Which tool is better – Pendo or Whatfix – for interactive user guides? And is there a better in-app onboarding software that would better fit your needs? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Let’s dive in!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

OCTOBER 15, 2022

Want to improve your SaaS retention rates and looking for B2B customer experience best practices to get started with? In this article, we’ll cover: The essential components of the B2B customer experience. Why customer experience is an essential ingredient for retention and revenue. Look no further!

Customer Experience 93

Customer Experience B2B User Testing Customer Feedback 93

Userpilot

JULY 22, 2023

Customer acquisition cost vs lifetime value: which one should you prioritize? Both these metrics are crucial for getting product growth insights into the financial health and sustainability of your SaaS business. To measure the LTV:CAC ratio, divide the lifetime value by the customer acquisition cost. Customer Acquisition Cost.

Customer Experience 71

Customer Experience Customer Feedback User Testing Onboarding KPIs 71

Userpilot

JULY 30, 2022

If you want your SaaS to survive (and thrive), it’s critically important to avoid pitfalls and major user onboarding mistakes. So in this article, we’re going to deep dive into 7 of the most common user onboarding mistakes – and map out tools and tactics to help you avoid them.

Onboarding KPIs 90

Onboarding KPIs User Testing Customer Experience Customer Feedback 90

ProductPlan

AUGUST 4, 2022

According to ProductPlan’s 2022 State of Product Management Report , it’s the most challenging aspect of product management, with 22 percent of survey respondents ranking it as their biggest hurdle. Let’s go back to the cross-country road trip analogy at the start of this article. Tools for Successful Roadmaps.

Framework 93

Framework Roadmap Feedback Software Customer Feedback 93

Userpilot

AUGUST 15, 2023

In this article, we detail what a product launch marketing plan is, why you need one, and how to create a successful product marketing from the start. It’s also important that you create excitement ahead of the launch and ensure synergy between your customer support and sales teams. Let’s begin!

Product launches 83

Product launches User Testing Feedback Software Research Software 83

Userpilot

JULY 24, 2023

As the market becomes increasingly saturated with similar SaaS products, your product launch can easily get lost in the noise. In this article, we take a deep dive into the technicalities of a product launch. In this article, we take a deep dive into the technicalities of a product launch. Book a demo to learn how it works.

Product launches 85

Product launches User Testing Product Research ChatGPT 85

UX Studio

JULY 27, 2022

But otherwise, it’s worthwhile to invest time and energy in more complex solutions. Website redesign is the process of enhancing your webpage’s visual appearance and improving its user experience. Ideate the solutions and create a user journey. 81% of the users think less of a brand if their website isn’t updated.

Data Visualization 86

Data Visualization User Testing Product Research Analytic Tools 86

Intercom, Inc.

MAY 25, 2022

For product folks the pressure’s on to revise your roadmap and short-term strategy to account for a narrowing budget, and shifting customer priorities. Those customer interviews you did 6 months ago that informed the decisions you made for 2022? It’s May 2022. Des: As good as can be in the tech-pocalypse of 2022.

User Testing 138

User Testing Product Research Roadmap Customer Experience 138

Intercom, Inc.

MAY 19, 2022

For the last couple of years, the pandemic has forced organizations to adapt and make changes in how they grow, provide support, and retain customers around the world. With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. Declan Ivory , VP of Customer Support at Intercom.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

The Product HQ

FEBRUARY 1, 2023

In this article, we outline the differences between a group product manager and a principal product manager, while exploring in detail the responsibilities, salaries, skills, career path trajectory, and certifications for each role. One of the primary objectives of any product strategy is to meet customer satisfaction.

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Product Management Product Manager Certifications User Testing 52